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Topic: Canon 50d With 24-105mm L-series Problem
Username: corndog69
Posted 2012-05-01 05:38:52 and read 7101 times.

Hello all,

Has anyone suffered with any problems using their 50d with 24-105mm L-series lens?

I was at LHR the other Sunday, I got my 2 year old 50d out my bag & put on my brand new 24-105mm L-series lens. Within about 30 minutes, my camera threw up an error code 20. It was on continuous high speed shooting mode & the shutter appeared to lock up for about 10 seconds before returning to it's normal position. The only way to reset the camera was to turn it off & on again. This progressively got worse until it was happening on the second shot of a burst every time without fail! I put my 50d away & used the same lens on my new 60d body, lens & camera worked perfectly for about 7 hours, (although still getting used to new body & lens so images weren't too good! I put that down to experience, or lack of it in this case).

I got home & took my 50d to a local canon authorised repair centre who replaced the complete shutter assembly at a cost of £108.00. I got the camera back & to my disbelief it still had the same fault with error 20 on the screen.

I took it back again, today I got a phone call asking if I could take my 24-105mm lens in as they think it may be an issue between the camera & lens. Surely it wouldn't have worked on my 60d though?

I sent my 50d to them without the memory card in so I don't think it's related to that either?

Has anyone had an experience similar to this or heard anything like this?

I'm keen to resolve this as I'm off on a trip to CPH on the 15th.

Thanks in advance for any advice.

Paul.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: CaptainKramer
Posted 2012-05-01 11:02:35 and read 7051 times.

I can't gurantee a positive result, more a hunch, but you might try shooting in single shot mode when using the 50D and see what happens.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: dazbo5
Posted 2012-05-01 12:18:19 and read 7031 times.

Quoting corndog69 (Thread starter):
I got home & took my 50d to a local canon authorised repair centre who replaced the complete shutter assembly at a cost of £108.00.

That would have been my first thoughts too, that the shutter was on it's last legs but if it's still doing it, then maybe not. A code 20 is 'malfunctions related to the mechanical mechanism have been detected' so would also suggest a shutter problem. You'll just have to wait and see what they come back with. There maybe a known issue with some lenses maybe if they're wanting the lens in as well? I've been using the 50D and 24-105 for 2 years and haven't had an issue.

Darren

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: corndog69
Posted 2012-05-01 13:00:27 and read 7023 times.

Cheers Darren, I'm taking it in tomorrow & hopefully the tech will come out & have a chat at the same time as trying the lens on the body. I'm pretty sure I could get the fault & code up without any lens fitted. I'm still convinced it's a fault within the body, just hope it can be fixed as I love my 50D. If it can't I'll be torn between another 60D or for the sake of an extra £300 a 7D??? Confused.com!!!

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: NPeterman
Posted 2012-05-01 14:06:14 and read 7002 times.

Paul, I had a very similar issue with a 50D and my 100-400mm L lens just this past year. I went through three sets of Error 20, all of which resulted in shutter Replacements (thankfully Under Warranty). Eventually, Canon discovered a short/mis-wiring of the circuit board within the camera which needed correcting. After that, the camera has performed excellently.


I hope your issue winds up being nothing too serious.


Nick

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: corndog69
Posted 2012-05-01 14:18:13 and read 6997 times.

Thanks Nick, that's very interesting, I'll let the tech know tomorrow. My 50d's two years old now, so unfortunately out of warranty, should be cheaper to fix then replace, hopefully!! Thought it would have lasted longer than two years!!

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: Silver1SWA
Posted 2012-05-01 20:10:47 and read 6967 times.

Sending cameras in to get fixed and getting them back with the same issues seems to be a common problem among Canon users.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: NPeterman
Posted 2012-05-01 22:29:13 and read 6953 times.

I've heard its an issue with ALL major camera brands to be honest. My experience with Canon was bad enough to have left me on the verge on converting to Nikon, but they got their act together.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: harlequin67
Posted 2012-05-02 04:34:27 and read 6917 times.

On the subject of reliable camera repair centres I will relate a brief tale.

A colleague of mine working in West London, but lives near Newcastle had an error 30 (ERR 30) on a 5D MkII. He went to a camera repair shop in the North East of England and they said the camera was a write-off.

I suggested he go to a Canon Professional repair center at Fixation in Vauxhall London. I had been there before and they had been good. He went, they looked at the camera estimated a worst case price of £475 to repair. He said okay repair it. They did, it came to £275.

My colleague was delighted as his written off lump of trash had been fixed and turned into a working camera! He was expecting a very hefty bill, but the charge was alot less than he anticipated and was told.

I don't know which camera shop the thread starter had been to, but not fixing the problem is very poor show and I would suggest he try a Canon professional centre, as he had visited Heathrow, Fixation may well be quite close to him!

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: corndog69
Posted 2012-05-02 10:13:51 and read 6891 times.

An update on my camera issues; I took in my 24-105mm L-series lens as requested & spoke to the tech dealing with my 50d error 20. He said he needed the lens fitted to the faulty body as this would then tell him exactly where the fault is. Hopefully hear some news tomorrow & will keep you all updated as it might help someone out in the future.

The repairers I'm using is used by Jessops & as far as I'm aware, they carry out Canon warranty work, so I'm hopeful their reputation is good.

The tech also said he had a 7D in today which threw up an error 20, he replaced the shutter assembly, which didn't rectify the issue!!!!

If they are unable to fix my camera, I will give Fixation a call & have a chat with them before deciding whether to repair or replace.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: corndog69
Posted 2012-05-05 03:49:00 and read 6785 times.

Morning everyone, I collected my 50d this morning & have tried it in the shop & when I got home, it appears to be working perfectly at the moment. Hopefully the weather will brighten up at some point so I can give it a proper testing.

The tech has fitted a new mirror box actuator switch assembly, with no further charges incurred as it was done under their warranty, so fingers crossed!

Hopefully this thread may help fellow photographers in the future. If you live in the Kent area, the repair centre is in southborough, tunbridge wells, called Thomas Camera Repair Centre, & as mentioned earlier, is used frequently by the retailer Jessops.

Once again, many thanks for all your comments & help, it's much appreciated.

Happy spotting!

Paul.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: ckw
Posted 2012-05-05 07:59:20 and read 6763 times.

Quoting Silver1SWA (Reply 6):
Sending cameras in to get fixed and getting them back with the same issues seems to be a common problem among Canon users.

Well you certainly hear a lot of them ... but on the other hand very few people post when all has gone well! For the record, I've used either Canon or Fixation for repairs for some 10+ years, and have never had a problem with them and costs have always been the estimated price or less.

There was a huge spate of these during the infamous 1D3 focus debacle, but I think at least some of this must be put down to the fact the people simple did not RTFM and learn to use the system properly - it was quite different to earlier models, and also more complicated.

Cheers,

Colin

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: johnkrist
Posted 2012-05-05 09:00:58 and read 6750 times.

Quoting Silver1SWA (Reply 6):

I had a Minolta that fell to the ground from a Velbon tripod displaying a mark mon the sensor afterwards, they changed the screen and sent it back, mark was still there...
Sent it in again and they replaced the sensor, got it back and all I got was a white frame regardless of settings
Back again and a new sensor and screen was fitted. Finally it worked...for 3 weeks when I started getting error messages, which apparently was a factory fault on the actuator assembly. So got that fixed too. Initial costs was paid by Velbon, second by the repair shop.
So not only Canon users...

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: n314as
Posted 2012-05-06 00:25:16 and read 6715 times.

The only thing I can think of is overuse. This is digital - you do not need to shoot 30-40 frames on each plane. If you are catching approaches etc, concentrate on the area you want to shoot at and do it there. I generally use manual focusing and pick the area that I want to shoot at avoiding those shots that are too far to the side etc. When we were shooting slide film, it was another story as we needed original shots but not today. Lower the amount of shots to save camera cycles.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: dazbo5
Posted 2012-05-06 03:48:44 and read 6703 times.

Quoting n314as (Reply 13):
The only thing I can think of is overuse

I don't think that is the case and shouldn't be the issue here. A 2 year old camera even with moderate to heavy use is only going to have 20,000 actuations on it. I've only got 25,000 on mine after nearly 3.5 hours. The shutter is rated to 100,000 so shouldn't be failing after 2 years with that level of use. I know this is just an average and there are shutters that last longer and shorter, but overuse can be ruled out as it's not the case here.

Quoting corndog69 (Reply 10):
The tech has fitted a new mirror box actuator switch assembly, with no further charges incurred as it was done under their warranty, so fingers crossed!

I hope you're sorted and back in business now Paul.

Darren

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: JakTrax
Posted 2012-05-06 10:07:55 and read 6663 times.

Quoting dazbo5 (Reply 14):
I've only got 25,000 on mine after nearly 3.5 hours

Wow! Blackpool's obviously getting pretty busy these days Darren........  

Karl

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: dazbo5
Posted 2012-05-06 10:40:48 and read 6660 times.

Quoting JakTrax (Reply 15):
Blackpool's obviously getting pretty busy these days Darren........


It is summer (supposedly), we get 7 scheduled movements a day now! It should have read 3.5 years not hours of course, well spotted! Only half are aviation, 2 weeks in Kenya filled a couple of memory cards plus I'm off somewhere at least twice a year so it quickly adds up. Roll on 6 weeks on Thursday, the big apple and the USS Intrepid here we come!

Darren

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: Silver1SWA
Posted 2012-05-06 11:07:05 and read 6653 times.

Quoting n314as (Reply 13):
The only thing I can think of is overuse. This is digital - you do not need to shoot 30-40 frames on each plane. If you are catching approaches etc, concentrate on the area you want to shoot at and do it there. I generally use manual focusing and pick the area that I want to shoot at avoiding those shots that are too far to the side etc. When we were shooting slide film, it was another story as we needed original shots but not today. Lower the amount of shots to save camera cycles.

Where did you get the idea the OP's problem is related to overuse? I'm just curious. I don't see anything indicating they take dozens of shots per aircraft.

Quoting ckw (Reply 11):
Quoting johnkrist (Reply 12):

I didn't mean to sound like I was claiming its a problem unique to Canon. I have a couple of friends who in the last year sent their cameras to Canon in New Jersey for repairs. One had an error message (forgot which one) on his 7D, sent it in, got it back and the very next time he used the camera the error came back. Had to send it in again and they discovered a short in the circuitry. Another friend recently sent his 7D to Canon because his digital leveler was waaaay off. They sent it back saying leveler fixed. Opened it up, tried it and it's still waaaay off. He sent it right back where it's supposedly getting another fix right now.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: n314as
Posted 2012-05-07 17:02:38 and read 6564 times.

Sure - overuse can be a problem. I have seen many of these digital photographers firing away an entire burst on a
plane right in front of them. One guy shot 300 rounds on an F-22 right there not moving and nothing different with it like if it was a movie. I was there. I took 4 shots of it. There is no reason for that. You all have to realize that todays cameras are NOT made like the old Nikon F2s or Canon F-1s or Contax RTS models...the real stuff. Most cameras today, even more expensive ones, do not last as long. I have seen plenty of shutter problems with photographers who tend to overshoot most things first hand even with multiple cameras. Proper maintenance schedules may also help.

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: dazbo5
Posted 2012-05-07 23:57:54 and read 6546 times.

Quoting n314as (Reply 18):
Sure - overuse can be a problem.

I would agree to a certain extent, but it's not the problem here!

Darren

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: johnkrist
Posted 2012-05-08 07:20:46 and read 6532 times.

Quoting n314as (Reply 18):
You all have to realize that todays cameras are NOT made like the old Nikon F2s or Canon F-1s or Contax RTS models...the real stuff.

Doubt that there were that many cameras back then that could/did do 150.000 shutter acuations without any problems.
While some things were sturdier from a mechanical point, they also had cogs and wheels that broke and were very costly to fix. Dried up grease, worn down film guides, fibers from the light absorbant innershowing in images and what not.
150.000 shutter actuations on a film camera is 4166 rolls of film... 21.000 feet/6100 meters of film. A film camera would need a lot of service with usage like that, so a 2-300USD shutter change might be real cheap in comparison. On top of that you can add development costs for 150.000 images and you can by a new 7D a few times over.

Comparing SLR with DSLR will always be like apples and pears

Topic: RE: Canon 50d With 24-105mm L-series Problem
Username: ckw
Posted 2012-05-08 09:31:15 and read 6516 times.

I think a big difference with 'mechanical' cameras is you could perform routine preventive maintenance on them and therefore avoid major failures. DSLRs are basically computers - they work or they don't, and there's not much you can do to head off a circuit board problem. Also, their ultralight, complex shutters are definitely not user servicable unlike the simple cloth curtains of old! I remember when metal blade shutters were introduced, the instruction manuals were full of 'don't touch!!' warnings.

Quoting johnkrist (Reply 20):
150.000 shutter actuations on a film camera is 4166 rolls of film... 21.000 feet/6100 meters of film

That doesn't seem over the top to me, if you put that in the context of, say a PJ who may take many rolls of film per day. I'm sure I saw an article a while back about a Nikon SLR which had an authenticated 1 million frames with no problems.

Quoting johnkrist (Reply 20):
Comparing SLR with DSLR will always be like apples and pears

Absolutely - I'd say your average DSLR has more in common with your laptop than an SLR, despite outward appearances.

Cheers,

Colin


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