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User currently offlineRound_Engine From United States of America, joined Feb 2001, 64 posts, RR: 2
Posted (13 years 6 months 3 weeks 2 days 5 hours ago) and read 1567 times:

I live in the Washington,DC area and have been using Ritz Camera to process my Fuji Reala film. I've been noticing a lot of horizontal scratches on my negatives which look like they might be caused by the film processing equipment. These obviously cause problems when the negative is scanned. Can anyone recommend a "professional" photo lab that I might try. Also, what about the film processing mailers that can be bought from the NYC photo stores? Any help would be appreciated.

Thanks
Ralph Pettersen


2 replies: All unread, jump to last
 
User currently offlineGranite From UK - Scotland, joined May 1999, 5576 posts, RR: 63
Reply 1, posted (13 years 6 months 3 weeks 1 day 12 hours ago) and read 1507 times:
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Hi Ralph

Seems no-one has replied to your post  Sad

If I was you, go back to the lab who scratched your negatives and ask them about it and what they are going to do.

This happened to me with Kodak and it was found out that the machine had a fault. Nothing could be done as the negs had already been scanned, but I did get compensation.

After this, they now know who I am and I have had no similar problems.

Hope you get it sorted.

Regards
Gary Watt
Aberdeen, Scotland




User currently offlineRound_Engine From United States of America, joined Feb 2001, 64 posts, RR: 2
Reply 2, posted (13 years 6 months 3 weeks 1 day 5 hours ago) and read 1500 times:

Hello Gary,
Thanks for the response. The problem with Ritz is that they have a different person "driving" the processing machine every time I'm in the store. I'll tell them about the problem next time I'm there but I think a professional lab is the answer for me.
Regards,
Ralph


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