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Canon 100-400L Is  
User currently offlineTFSPhoto From , joined Dec 1969, posts, RR:
Posted (10 years 11 months 3 weeks 2 days 16 hours ago) and read 5653 times:

Hi there folks..

Got a bit of a problem, which im seriously pissed off about.. I bought a Canon 100-400mm F/4.5-5.6 L IS off ebay in February, from a US seller.. the lens arrived in a mint condition, still sealed in the box.. I noticed it getting stiffer and stiffer as you get upto 400mm.. then today, its not moving at all, well it is.. but you seriously have to pull to get it out and its leaving deep scratch marks on the barrel itself.. The 'tightening' ring doesnt move more then about 1cm and its fully tight, i'm thinking theres something in there..

Does anyone know if Canon UK will repair it on a USA Warrenty? Ive been told by a un-confirmed source that it isnt.. has anyone else had this problem? If this isnt possible on warrenty, can it be sent back to the US for repair?

Im guessing if its not repairable on warrenty, its gonna be a few quid in repairs.. anyone paid it yet?

thanks in anticipation,


8 replies: All unread, jump to last
User currently offlineGo3Team From United States of America, joined Mar 2004, 3269 posts, RR: 14
Reply 1, posted (10 years 11 months 3 weeks 2 days 15 hours ago) and read 5619 times:

Sounds like something worked its way loose in there. One thing I made sure of since I was spending that amount of money, was to send in the warranty card that came with the lens. I bought my lens from B&H, and also bought a seperate extended warranty from them. I know its after the fact, but hopefully it will help someone in the future.

Rather than seeing if Canon UK will fix it, is there anyone here in the states you trust? Have them send it in for you with there info for warranty service. It may be a little unorthodox, but if it comes down to it, you could "sell" it to them for a few days...

Yay Pudding!
User currently offlineAlex22 From Switzerland, joined Jan 2005, 72 posts, RR: 3
Reply 2, posted (10 years 11 months 3 weeks 1 day 19 hours ago) and read 5553 times:


I had the exact same problem that you had with my own 100-400L. It happened only about six month after I bought it and it's been on repair since this moment... 2 months ago now. And Canon Switzerland is charging me about 350£ for the repair...  grumpy  They said it's my fault if something went inside. The warranty is a NO-WAY for them....
So now I'm only hoping I'll get it before my upcoming trip to Amsterdam and Cologne...  Sad  Sad

Hope it helps...

User currently offlineTFSPhoto From , joined Dec 1969, posts, RR:
Reply 3, posted (10 years 11 months 3 weeks 1 day 18 hours ago) and read 5530 times:


cheers Go3 im looking into it.... i phoned canon today and they said that i can use the us warrenty card in the uk, and they will fix it.. now the problem is, i didnt get a warrenty card with it!!!! *angry faces*

Alex.. i just got a e.mail from someone else and they also said £300 for the repair.. im amazed.... ive been told its the bearings that have gone.. hense the scratches they are jammed inside.. and ofcourse me like a fool thinking it might be something stuck, i tried twisting / playing with it..

thanks all and i guess ill have to start saving!!

User currently offlineIL76 From Netherlands, joined Jan 2004, 2239 posts, RR: 42
Reply 4, posted (10 years 11 months 3 weeks 1 day 18 hours ago) and read 5539 times:

Damn, that's one seriously f&^%ed up 100-400...  eyepopping 
I wonder how that happened.


User currently offlineWietse From Netherlands, joined Oct 2001, 3809 posts, RR: 53
Reply 5, posted (10 years 11 months 3 weeks 1 day 17 hours ago) and read 5511 times:

Yeah, mine had that too, but after repairs (still inside warranty) it looks as good as new.

Wietse de Graaf
User currently offlineDRAIGONAIR From Netherlands, joined Oct 2000, 709 posts, RR: 5
Reply 6, posted (10 years 11 months 3 weeks 1 day 14 hours ago) and read 5467 times:

Yeh ouch...doenst look too good! Let us know how it works out!



User currently offlineChris78cpr From United Kingdom, joined Feb 2004, 2825 posts, RR: 47
Reply 7, posted (10 years 11 months 3 weeks 1 day 14 hours ago) and read 5452 times:

Did you buy that from a guy in Vegas???? Big grin:D:D


5D2/7D/1D2(soon to be a 1Dx) 17-40L/24-105L/70-200F2.8L/100-400L/24F1.4LII/50F1.2L/85F1.2LII
User currently offlineTFSPhoto From , joined Dec 1969, posts, RR:
Reply 8, posted (10 years 11 months 3 weeks 1 day 14 hours ago) and read 5461 times:

Funny you should mention that.. its from Vegas... looking like im going to have to send it to Canon USA or Canon Canada.. dont think canon uk will transfer the warrenty to the uk.

cheers all,


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