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I Need To Shout And Screem! My 300 L  
User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Posted (9 years 3 weeks 5 days ago) and read 5312 times:

Sorry everyone but i have no one else to shout at so its going to be you lot who have to listen to my rant... Here goes...

Canon UK service are completely #### !!!!! How the #### can they say this lens is fixed.... Ahhhhhhhhhhhhhhhhhh

Right that feels better...... Let me explain. I have had a 300 L IS USM F/4.0 since Jan 13th. To be honest its never been right from the start. Its always been soft compaired to my 70-200 L. It went off to Canon and back it came 4 weeks later with a new IS unit. The Lens seemed better for a bit but still softer than my 70-200. I carried on thinking it maybe my method with a bigger lens. I then used it again 3 weeks ago and again all the images were soft. To such a degree they all went in the bin.300 images gone. I was so annoyed i again took it to Canon with a full letter....

After another 2 weeks i got the lens back yesterday after they told me they had fixed the Autofocus this time. They confirmed on their work sheet that "autofocus adjusted , checked up to standards" OK good i thought so i took it out today for some test shoots at LHR. Well this is what the hell i got !!!!!



Pretty impressive isn't it !!!!!!!! How the #### can they say THIS is up to L glass standard !!!!! Is it me am i going mad... Someone please tell me this is not normal.

Anyway for an example of what my 70-200 L can do with my 20D from the same spot here's an example. So i KNOW its not MY equipment but this poxy lens !!!!


View Large View Medium
Click here for bigger photo!

Photo © Simon Curtis



I have sent an email to the supplier of the lens to see if i can get it replaced (like for like) as faulty non up to standard product. Normally they try to get you to deal with Canon DIRECT , but thats got me nowhere !!!! And i CANNOT keep doing a 2 hour round trip every 3 weeks....

Jeeez someone once said photography can be a bit of an emotional rollercoater. Well im for sure at the bottom at the moment !!!!  Sad  Sad

I need a Beer !!!!
Simon C


Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
45 replies: All unread, showing first 25:
 
User currently offlineChrisH From Sweden, joined Jul 2004, 1136 posts, RR: 16
Reply 1, posted (9 years 3 weeks 5 days ago) and read 5281 times:

That's horrible! Have you tried the lens on another house just to make sure there's nothing wrong with your house and that particular lens together? Hope Canon will sort you out, that's not a cheap lens either!


what seems to be the officer, problem?
User currently offlineTWAMD-80 From United States of America, joined Oct 2001, 1006 posts, RR: 4
Reply 2, posted (9 years 3 weeks 5 days ago) and read 5273 times:

Simon, go get yourself a beer! That is not cool; it really surprises me that the Canon check came out as acceptable, because that photo you took is definitely not acceptable. Was that shot unedited? Good luck!

Tim



Two A-4's, left ten o'clock level continue left turn!
User currently offlineClickhappy From United States of America, joined Sep 2001, 9604 posts, RR: 69
Reply 3, posted (9 years 3 weeks 5 days ago) and read 5271 times:
AIRLINERS.NET CREW
PHOTO SCREENER

How does it focus with the IS turned off? I had similiar problems with by Nikon 80-400 VR, but only with the VR switched on.

User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Reply 4, posted (9 years 3 weeks 5 days ago) and read 5253 times:

Quoting ChrisH (Reply 1):
That's horrible! Have you tried the lens on another house just to make sure there's nothing wrong with your house and that particular lens together? Hope Canon will sort you out, that's not a cheap lens either!

Martin Aves (TIN67) was kind enough to meet me one day at LHR to try HIS 300 L on my camera. The pictures were pin sharp with his lens. Crap with mine !!! He also tried my lens on his 1D MK ii and they were complete sh## !!!

Quoting TWAMD-80 (Reply 2):
Simon, go get yourself a beer! That is not cool; it really surprises me that the Canon check came out as acceptable, because that photo you took is definitely not acceptable. Was that shot unedited? Good luck!

I agree. How can they say that this quality is up to standard. And it took them 2 weeks as well to come up with that.... If an effing joke !!! That phot is unedited , just resized to 1024. I did try to edit so but even after 2 hits of 500% USM they were still soft. After that point jaggies took over. The photo's a just so poor you cannot edit them no matter what you do.

Quoting Clickhappy (Reply 3):
How does it focus with the IS turned off? I had similiar problems with by Nikon 80-400 VR, but only with the VR switched on.

Yep. Turned of the IS. Even tried mode 1 & 2...... Used F4 to F18 also 1/60 through to 1/1250 and all were the same !!!

   

[Edited 2005-07-06 23:34:10]


Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
User currently offlineGPHOTO From United Kingdom, joined Aug 2004, 829 posts, RR: 25
Reply 5, posted (9 years 3 weeks 5 days ago) and read 5250 times:
AIRLINERS.NET CREW
DATABASE EDITOR

Quoting LHRSIMON (Thread starter):
Anyway for an example of what my 70-200 L can do with my 20D from the same spot

But was it the same day? The crappy picture looks very much like one that is suffering from heat haze. And this time of years is ripe for heat haze effects in the UK. However, this effect could also be caused, as you suspect, by screwed up IS or a faulty lens element. It sounds like you have tried the suspect lens in different conditions, but if you haven't, give that a try. If it still appears to be a lens problem, send it back, get your money back and walk away. It's no good chasing this one round and round, you'll make yourself dizzy - sounds like you already have! Take a break from thinking about this lens for a while, then if you want to try again, get another one from a different supplier (no criticism of the supplier, but it increases your chance of getting one from a different batch of lenses). Best of luck Sad

Regards,

Jim



Erm, is this thing on?
User currently offlineFergulmcc From Ireland, joined Oct 2004, 1916 posts, RR: 53
Reply 6, posted (9 years 3 weeks 5 days ago) and read 5242 times:

Simon I'm almost in the same boat mate. My 70-200 acted up on me at Waddington, Error 01, kept comming up on the camera and I missed a lot of shots because of it. Like your self I was ready to throw the *+?!%&£ lens inside one of the engine intakes and see what error that gave. I did a lot of research and to my horror found that the 70-200 L'IS, 300 L'IS, and the 100-400 L'IS can and have given problems with the IS. Mick suggested I switch the IS off and see if that was what was causing it, yep, no errors. So I rang my local camera shop who specialize in Canon and I can bring it in and he will get me a quote on the cost of fixing it in about 10 days!! if I accept that it will take another 10-15 days to repair it. I'm off on holiday in just over a weeks time so I will see how it goes during the Hol.

I know how you feel mate, hope you get a new one.

Take care

Fergul Big grin  sun 



Zambian Airways, Where the Eagles fly free!!
User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Reply 7, posted (9 years 3 weeks 5 days ago) and read 5237 times:

Hi Jim.

The photo was taken today. It was only 20 and windy. There was no haze. I also tried the lens after work at 6.00 pm from another spot and again all the pictures were soft !!!!

I really feel like throwing the effing thing out the window but its £800.00 quids worth of lens. I cant afford to give up !! If i could get my money back i think i would just walk away now. But on the other hand i really do need a 300 L for my kit..

Cheers
Simon



Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Reply 8, posted (9 years 3 weeks 4 days 23 hours ago) and read 5231 times:

Hello Fergul...

Its not only me then !!!! How come you have to pay to get it fixed. I remember you got your equipment the same time as me. Is it due to the fact its to a privite shop rather than Canon.....

Mind you Canon seem unable to fix sod all anyway...

[Edited 2005-07-06 23:43:20]


Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
User currently offlineClickhappy From United States of America, joined Sep 2001, 9604 posts, RR: 69
Reply 9, posted (9 years 3 weeks 4 days 23 hours ago) and read 5222 times:
AIRLINERS.NET CREW
PHOTO SCREENER

Did you buy this lens second hand? Or Grey Market?

I would caution anyone buying something mail order or grey market, just to save 10%. It is worth the extra cost to be able to take a defective piece back and exchange it without the lag time and hassle of phone calls and mailing costs.


User currently offlineFergulmcc From Ireland, joined Oct 2004, 1916 posts, RR: 53
Reply 10, posted (9 years 3 weeks 4 days 23 hours ago) and read 5215 times:

Simon the guarantee won't be valid here, anyway I'm not worried. My insurance will cover it and the shop will word it so that it falls in the accidental damage catergory.
My 300 is ok but by God was I ready to smash that lens. It's not often you get over to an Airshow and I really lost some great shots with the display. I should have switched it off the IS from the start but I needed it for the prop planes as you need to bring the shutter down to 1/125.
I think Wietse had a similar problem with his 100-400 and I read his thread on it, sent him an e-mail but must be on hol or something.
100-400 L (by Wietse Dec 9 2003 in Aviation Photography)
During my lunch hour at work I tried to recreate the error, think I could? NO!
Its a good lens and has served me well but I will give it a good test over the two week hol and any grief and it's going to the shop.

Take care

Fergul    

[Edited 2005-07-06 23:51:38]


Zambian Airways, Where the Eagles fly free!!
User currently offlineGPHOTO From United Kingdom, joined Aug 2004, 829 posts, RR: 25
Reply 11, posted (9 years 3 weeks 4 days 23 hours ago) and read 5210 times:
AIRLINERS.NET CREW
DATABASE EDITOR

Quoting Fergulmcc (Reply 6):
Like your self I was ready to throw the *+?!%&£ lens inside one of the engine intakes and see what error that gave.

Nothing on the the camera, but the engine fire lights tend to come on in the cockpit.

Best regards,

Jim



Erm, is this thing on?
User currently offlineTimdeGroot From Netherlands, joined Apr 2002, 3674 posts, RR: 64
Reply 12, posted (9 years 3 weeks 4 days 23 hours ago) and read 5203 times:
Support Airliners.net - become a First Class Member!

Wiete's problems were related to another IS quirk.

I had similar problems to yours with my 100-400 Simon, it was basically soft when I got it. I had to take it back to Canon 3 times before they finally fixed it. I am generally not impressed by Canon service, they seem to take a long time for one, and apparently they don't do a very good job at it either.

I think the only option you have is take it back again, and maybe have some phone contacts with the people at the repair centre.

Cheers
Tim



Alderman Exit
User currently offlineFergulmcc From Ireland, joined Oct 2004, 1916 posts, RR: 53
Reply 13, posted (9 years 3 weeks 4 days 23 hours ago) and read 5202 times:

Quoting GPHOTO (Reply 11):
but the engine fire lights tend to come on in the cockpit

EJECT!! EJECT!!  rotfl 

Fergul Big grin  laughing 



Zambian Airways, Where the Eagles fly free!!
User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Reply 14, posted (9 years 3 weeks 4 days 23 hours ago) and read 5197 times:

Quoting Clickhappy (Reply 9):
Did you buy this lens second hand? Or Grey Market?

I got the lens (brand new) from one of the biggest web dealers in the uk "7dayshop". They have been very good to me in the past. In fairness to them when i told them it was going in for a 2nd time they said "let us know how you get on". Now its back and still rubbish i have sent them another email asking for a replacement..... Lets hope for a positive reply.

The only problem is 7dayshop are on the island of Guernsey. Its still classed as the UK but unless i get on a flight theres no chance of just popping in and sorting it out !!!  Sad



Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
User currently offlineClickhappy From United States of America, joined Sep 2001, 9604 posts, RR: 69
Reply 15, posted (9 years 3 weeks 4 days 23 hours ago) and read 5194 times:
AIRLINERS.NET CREW
PHOTO SCREENER

Take it to Silverstone this weekend Big grin

http://www.cps.canon-europe.com/home.jsp


User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Reply 16, posted (9 years 3 weeks 4 days 23 hours ago) and read 5184 times:

Quoting Clickhappy (Reply 15):
Take it to Silverstone this weekend

Don't temp me.... If i went there i think i would ram it right up their a### ##### !!!!!!! I wonder if anyone before has tried to see if a 300 L works as an endoscope !!!! Big grin

Simon C



Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
User currently offlineFergulmcc From Ireland, joined Oct 2004, 1916 posts, RR: 53
Reply 17, posted (9 years 3 weeks 4 days 23 hours ago) and read 5180 times:

Quoting LHRSIMON (Reply 16):
I wonder if anyone before has tried to see if a 300 L works as an endoscope

It's not big enough Simon! Big grin

Fergul  sun 



Zambian Airways, Where the Eagles fly free!!
User currently offlinePsych From United Kingdom, joined Nov 2004, 3048 posts, RR: 58
Reply 18, posted (9 years 3 weeks 4 days 23 hours ago) and read 5177 times:
Support Airliners.net - become a First Class Member!

Simon,

You really have my sympathy. My thoughts go out to you.

To be frank one of the reasons I fear investing in such hefty equipment is that I am sure I would be sent to an early grave if something like this happened to me. I know that is a terrible attitude, but I can almost feel your frustration from here.

I really hope you get a result because you have paid out a lot of cash for the highest quality and you shouldn't expect to have to put up with anything less.

Good luck.

All the best.

Paul


User currently offlineGPHOTO From United Kingdom, joined Aug 2004, 829 posts, RR: 25
Reply 19, posted (9 years 3 weeks 4 days 22 hours ago) and read 5152 times:
AIRLINERS.NET CREW
DATABASE EDITOR

Quoting LHRSIMON (Reply 16):
If i went there i think i would ram it right up their a### ##### !!!!!!! I wonder if anyone before has tried to see if a 300 L works as an endoscope !!!!

You'll need to up the ISO setting, it's dark in there, unless you can shove a flash unit up there as well. Maybe with the 300 (ana)L you might get a good view of the tonsils?

Seriously, I was thinking of buying DSLR Canon kit next year, but reading these forums, I get the impression that there could be a significant quality control issue with the number of dodgy lenses sold and poor after sales care from Canon's repair facility.

Maybe I'll investigate the opposition...........

Best regards,

Jim



Erm, is this thing on?
User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Reply 20, posted (9 years 3 weeks 4 days 13 hours ago) and read 5047 times:

I am starting to very very much of the opinion that Canon equipment can be very much like a car...

You either get a great piece of kit that works without any problems and gives superb results. Like my 70-200 , 135 & 17-40.

But then again you can end up with a complete and utter dud. Otherwise known as a lemon. And then you have to deal with the dreded Canon afterservice.  Sad

I am awaiting a reply from 7dayshop so will let you all know how i get on. As i said they have been very fair in the past so fingers crossed...  Smile

Simon C



Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
User currently offlineFergulmcc From Ireland, joined Oct 2004, 1916 posts, RR: 53
Reply 21, posted (9 years 3 weeks 4 days 12 hours ago) and read 5019 times:

Simon

How do you find the 135mm is that a macro as well. I have just ordered the 50mm f1.8.

Talk to you soon mate.

Fergul Big grin



Zambian Airways, Where the Eagles fly free!!
User currently offlineLHRSIMON From United Kingdom, joined Apr 2002, 1343 posts, RR: 22
Reply 22, posted (9 years 3 weeks 4 days 11 hours ago) and read 5006 times:

The 135 F/2.0 is a standard fixed. It's an excellent lens and pin sharp. I only use it for Ice Hockey as my 70-200 covers the range for aviation as low light is not normaly a problem.. Im also looking at the 50mm F/1.8 also. Well for 50 quid it would be rude not to Big grin

Cheers
Simon



Canon 1D Mk III,Canon 20D+17-40 L f4.0,70-200 L IS USM f2.8,400 L USM f5.6,135 mm L f2.0, 50 mm f1.8,1.4 x II extender
User currently offlineDendrobatid From United Kingdom, joined Nov 2004, 1664 posts, RR: 62
Reply 23, posted (9 years 3 weeks 4 days 7 hours ago) and read 4966 times:
AIRLINERS.NET CREW
HEAD SCREENER

I was with Fergul when he had the episode at Waddington the other day. I went back there on Monday and spoke to two other photographers who had 100-400 L IS and both had had problems. Another friend who has one also had problems last week and he has heard that apparently as much as 50 % are defective.
I have sworn by Canon for years, but if that is the case I would swear about them.
Good luck to all.
Mick Bajcar


User currently offlineSkymonster From , joined Dec 1969, posts, RR:
Reply 24, posted (9 years 3 weeks 4 days 7 hours ago) and read 4958 times:

To be quite honest, that IB A320 looks like its suffering from a severe bout of heathaze and not duff focusing or IS...

Andy


25 Chris78cpr : Buy a sigma....... my 120-300 rocks! Pin sharp and no problems what so ever! I did have issues with my 100-400 but that got fixed by canon and it's a
26 Post contains images Fergulmcc : Hey Chris mate, sent you an e-mail. How's life treating you these days? Take care Fergul
27 Post contains images LHRSIMON : Trust me Andy is not haze. I had another look at the original picture and i think there me a compression problem when i downloaded it to imageshake.
28 Chris78cpr : Yeah got it mate, will reply asap! Been very busy! Chris
29 Post contains images Fergulmcc : No worries mate, talk to you soon. Fergul
30 Dehowie : Simon Looking at your shot there are some major issues with your lens. The 300F4 non is is almost 95% as good as the 300/2.8 and boy is that baby shar
31 Scbriml : Royal, I have that lens and find it soft compared to the 70-200 VR. Did you get the lens fixed, or just stop using VR?
32 ChrisH : The 80-400 should be softer than the 70-200. I don't think any zoom is as sharp as the 70-200 =). The 80-400 is quite sharp around f8 though, too bad
33 Post contains images LHRSIMON : Hi Gary.... Im now trying to talk to the supplier to swap for a new lens. Im still waiting for a reply. Failing that i will be off to Canon with the
34 Manzoori : Slightly OT I know but anyone hear from CKW anymore? Is his aviation work going solely to ATI nowadays or does he upload elsewhere? I miss his images,
35 Post contains images LHRSIMON : Saw Colin back in May at a Popham fly in. He said he's so busy and really don't have time for downloading anymore etc etc. I gtaher it must be due to
36 Post contains links GBOAB : I noticed that Colin has done a review recently of the Canon 500L on the Fred Miranda website http://www.fredmiranda.com/reviews/s...php?product=43&so
37 Dehowie : Yea when i was putting my 500 review up i noticed that as well. I'd love to see some of his extreme shots with stacked converters! Anyway hope you get
38 Post contains images LHRSIMON : UPDATE 20-07-2005 =============== Well after a few emails between me a 7dayshop they confirmed that i should send the lens back to them asap "so they
39 LGW : Simon, Do you mean the Sigma EX 120-300mm f2.8? Don't think they do a 100-300mm f2.8? I use the Sigma EX 100-300mm f4 and I am very happy with it, I a
40 LHRSIMON : Sorry Ben... Yes i mean the 120-300 (i keep making that mistake). Yes i agree with regards 7dayshop. Its a pain that their in Guensey , meaning you ca
41 Post contains images Psych : Hello Simon, Excellent news about your lens refund - it is refreshing to know that the company were supportive with your difficulties. I hope you now
42 Post contains links Tin67 : Hi Simon, Fantastic, I'm really please it's all been sorted out. The results on my body with your "old" lens really sucked compared to my lens. I ment
43 Post contains images LHRSIMON : Thats more like it Martin..... I thought it was odd when you said you were not 100% with your 300 mm. Glad you sorted yours as well Cheers Simon C
44 Bjcc : Simon Interesting story, I have a huge amount of soft pictures with my 300L, and I was starting to think it was me, or maybe heat haze....Now I am mor
45 LHRSIMON : There seems to be an underlying theme here. Myself,Bernie and I know Fergul have all had issues with the 300 L....... Seems to be a real problem with
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