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Canon 30D In For Service Already!  
User currently offlineQANTAS077 From Australia, joined Jan 2004, 5699 posts, RR: 52
Posted (6 years 1 month 1 week 4 days 17 hours ago) and read 4701 times:

kind of wish i never sold my 20D now...never had so many shots that i can't use then with the 30D, everything is overexposed to hell and back, shot in various modes and settings to no avail, tried some of Jeff M's tips and still the damn thing is giving me whites that are 20 times brighter then nappy san could ever get them!

happily, Canon gave me a 20D loan camera. spoken with fellow photographer Glenn Stewart who is having the same issue, as are a number of other Oz uploaders.


a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
45 replies: All unread, showing first 25:
 
User currently offlineLGW From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 1 month 1 week 4 days 15 hours ago) and read 4671 times:

Did you try the body with your glass in sttore or buy online?

If overexposure is the main problem I guess you noticed it straight away, couldnt you just take it back to the shop you bought it from and exchange it for a different 20D body.

Different situation for me, I havent got a 30D but am leaning torwards it, I have never had so many problems as I had with my 20D, sold it now thank god.

I read something on the DPreview forums (make of that what you will!) about some people having issues with thier Ozzie 30D's, perhaps a poor batch made their way down under?

Ben

User currently offlineQANTAS077 From Australia, joined Jan 2004, 5699 posts, RR: 52
Reply 2, posted (6 years 1 month 1 week 4 days 13 hours ago) and read 4647 times:

Hi Ben,
can you give me the link from dpreview? i am in Perth and got the camera from a Sydney online dealer, biggest in Oz...anyways, i did some tests with the 20D today using same settings as 30D and i had no exposure issues...basically focused on an evenly lit white wall at various settings/modes and took some shots, every shot i took with the 30d look like it went through napisan bleach...20d was exactly as i remember, spot on.


a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineMartinairYYZ From Canada, joined Nov 2003, 1209 posts, RR: 8
Reply 3, posted (6 years 1 month 1 week 4 days 10 hours ago) and read 4577 times:

You're lucky I tell you..... my 300D was in for fixing for 2.5 months, and no loan camera, even upon request!

Good luck fixing it!


Chelsea Football Club supporter.
User currently offlineAIRBUSRIDER From United States of America, joined Nov 2004, 208 posts, RR: 2
Reply 4, posted (6 years 1 month 1 week 4 days 9 hours ago) and read 4556 times:

Mont, I have been using the 30D for over 2 weeks now, bought it in Vegas and started shooting right then and there. Although it seems a bit brighter than my 300D, I still have plenty of workable shots from it. Let me know how you make out with yours because if it's going to be a problem, I will get rid of it.....AR


No Officer, I am not a Terrorist !
User currently offlineGlennstewart From Australia, joined Jun 2003, 1124 posts, RR: 59
Reply 5, posted (6 years 1 month 1 week 3 days 22 hours ago) and read 4461 times:

Hi All,

I haven't been shooting for quite some time because my 10D has been broken for quite some time.

The switch from the 10D to 30D was seamless. Shooting felt very similar and using the same settings I could already tell I was getting far too many blown shots just from the (albeit very nice) 2.5" screen.

In Australia the sun is fairly strong and shooting mainly white Qantas aircraft, I always used -1/3 f-stop exposure compensation. The 10D was consistent and predictable with its exposure.

Even with -1/2 f-stop, the 30D shots are completely unusable.

Well the price is nice, but I'd love to know what the problem is. This is very unlike Canon!

Regards,

Glenn


Respected users.... If my replies are useful, then by all means...
User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 55
Reply 6, posted (6 years 1 month 1 week 3 days 22 hours ago) and read 4457 times:

Quoting Glennstewart (Reply 5):
I'd love to know what the problem is

Haven't had any problems with mine.

User currently offlineGlennstewart From Australia, joined Jun 2003, 1124 posts, RR: 59
Reply 7, posted (6 years 1 month 1 week 3 days 21 hours ago) and read 4447 times:

Quoting JeffM (Reply 6):
Haven't had any problems with mine.

Sounding more and more like an Australian 30D problem.


Respected users.... If my replies are useful, then by all means...
User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 55
Reply 8, posted (6 years 1 month 1 week 3 days 20 hours ago) and read 4427 times:

Glenn, I figure you may already have tried, but have you tried changing from the default Standard mode to one of the others, like Neutral? I think that is the one that is pretty much natural without any saturation, contrast, etc.? From what I have read, there is no difference in the sensors (20d - 30d) just the new picture modes. I'd like to hear more of the symptoms.

How about manual metering? I don't really use the camera's so maybe the meter is not metering correctly?

User currently offlineStealthZ From Australia, joined Feb 2005, 5072 posts, RR: 51
Reply 9, posted (6 years 1 month 1 week 3 days 20 hours ago) and read 4422 times:
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Quoting Glennstewart (Reply 7):
Sounding more and more like an Australian 30D problem.

It is conceivable, Australia being a fairly small market, that all of the 30Ds sold here up to now came from a single production batch that just might have had a calibration issue.
I could not find a thread on DPreview like the one that Ben mentioned(admittedly didn't search too hard)
Monty, Glenn, have you tried shooting RAW and checking those results?
That may eliminate the camera's internal "post-processing" from the issue if nothing else.

Jeff, I would be returning yours if I were you. Looking at you picture of the SLUFF it is obvious yours needs it's colours recharged!! Big grin

Chris


If your camera sends text messages, that could explain why your photos are rubbish!
User currently offlineAndrewUber From United States of America, joined Jul 2003, 2528 posts, RR: 50
Reply 10, posted (6 years 1 month 1 week 3 days 20 hours ago) and read 4418 times:

I have the 20D and am extremely happy with it - I upgraded from the 300D. When the time comes to upgrade, I'm not even considering the 30D, the 5D seems more like a true "upgrade" to me.


I'd rather shoot BAD_MOTIVE
User currently offlineGlennstewart From Australia, joined Jun 2003, 1124 posts, RR: 59
Reply 11, posted (6 years 1 month 1 week 3 days 20 hours ago) and read 4410 times:

Quoting JeffM (Reply 8):
Glenn, I figure you may already have tried, but have you tried changing from the default Standard mode to one of the others, like Neutral?

Hi JeffM... I've swtiched to Neutral with no change.
I will try other things this long weekend (woo hoo... 4 days off) to explain symptoms.

Quoting JeffM (Reply 8):
How about manual metering? I don't really use the camera's so maybe the meter is not metering correctly?

I've tried all metering. Evaluative is the worst of the bunch.
Worth noting though that with careful use of the camera (or maybe just flukes) I have had some decent shots come out of the camera. But certainly not the high hit rate I had on the 10D (which was a brilliant camera).

The 30D has potential though - it's just not being realised yet.


Respected users.... If my replies are useful, then by all means...
User currently offlineLGW From , joined Dec 1969, posts, RR:
Reply 12, posted (6 years 1 month 1 week 3 days 12 hours ago) and read 4322 times:

Hi all,

Here is one post, given its content I thought you started it QANTAS077!

http://forums.dpreview.com/forums/re...1019&message=17989300&changemode=1

There was another too but I am still trying to find it

Cheers

Ben

User currently offlineQANTAS077 From Australia, joined Jan 2004, 5699 posts, RR: 52
Reply 13, posted (6 years 1 month 1 week 3 days 11 hours ago) and read 4306 times:

the one you linked i started, i think i posted that one after your first post in this thread...hope you can find the other thread.


a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineQantas077 From Australia, joined Jan 2004, 5699 posts, RR: 52
Reply 14, posted (6 years 1 month 2 days 8 hours ago) and read 4092 times:

*bump*
just to follow up..the 30D needed some work from Canon, they have calibrated the software and adjusted the exposure, will get it back tomorrow and see how she goes.


a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineFergulmcc From Ireland, joined Oct 2004, 1916 posts, RR: 57
Reply 15, posted (6 years 1 month 2 days 4 hours ago) and read 4051 times:
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Quoting Qantas077 (Reply 14):
just to follow up..the 30D needed some work from Canon, they have calibrated the software and adjusted the exposure, will get it back tomorrow and see how she goes.

Please keep us posted on this Monty, I will be in the market for some very serious glass soon along with a new body but can't decide between the 1Dn and the 30D, I need to justify the expense of getting a 1Dn. The glass I have no problem with spending cash on as they will be around for a while.

How you keeping mate??!

Speak soon

Take care

Fergul  sun 


Zambian Airways, Where the Eagles fly free!!
User currently offlineQantas077 From Australia, joined Jan 2004, 5699 posts, RR: 52
Reply 16, posted (6 years 1 month 1 day 20 hours ago) and read 4012 times:

seems to be doing it's job a little more precisely now! well worth getting if you have some spare moulah lying around!

i'm well thanks Fergul. and yourself?


a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineGlennstewart From Australia, joined Jun 2003, 1124 posts, RR: 59
Reply 17, posted (6 years 1 month 1 day 20 hours ago) and read 4010 times:

Apparently Australia received the first batch out of Japan. Maybe the first batch was the one with problems.

Monty sourced his 30D from Sydney roughly the same time Micheil Keegan and I sourced our 30D's from Sydney.

Micheil and I are both interested in Monty's experiences (and I'd like to think Canon is too). Bit of a bummer to hand the camera in for a couple of weeks to get calibrated.


Respected users.... If my replies are useful, then by all means...
User currently offlineD L X From United States of America, joined May 1999, 10012 posts, RR: 54
Reply 18, posted (6 years 1 month 1 day 19 hours ago) and read 4007 times:

If it means anything, my Nikon D70 has been in the shop pretty much then entire month. So, I feel your pain, but problems are not limited to Canons.

User currently offlineQantas077 From Australia, joined Jan 2004, 5699 posts, RR: 52
Reply 19, posted (6 years 1 month 1 day 19 hours ago) and read 4000 times:

Quoting D L X (Reply 18):
If it means anything, my Nikon D70 has been in the shop pretty much then entire month. So, I feel your pain, but problems are not limited to Canons.

not sure of Nikon policy...Canon have always given me a loan DSLR when i take mine in.


a true friend is someone who sees the pain in your eyes, while everyone else believes the smile on your face.
User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 20, posted (6 years 1 month 1 day 19 hours ago) and read 3998 times:

Sounds like the sensor is drawing too much power for the ISO it's set at.

User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 55
Reply 21, posted (6 years 1 month 1 day 19 hours ago) and read 3997 times:

Quoting DLKAPA (Reply 20):
Sounds like the sensor is drawing too much power for the ISO it's set at.

LOL....What are you an electrical engineer now Eric? Or was it that stay at the Holiday Inn Express?

User currently offlineDLKAPA From , joined Dec 1969, posts, RR:
Reply 22, posted (6 years 1 month 1 day 19 hours ago) and read 3994 times:

Quoting JeffM (Reply 21):

LOL....What are you an electrical engineer now Eric? Or was it that stay at the Holiday Inn Express?

Well the physics course I'm taking right now spent a great deal on electricity the first 3 months of the course. My thinking is that the sensor is sensative to heat (more light on a light dot causes the light dot to heat up) and being that Canon's image sensors are semiconductors, when heat goes up resistance goes down, and when resistance goes down, the light dot draws more current. The image processor records this as more light.

Assuming the above to be true, because everyone's getting blank-white or hellaciously overexposed images, the sensor must be drawing too much current. (as an aside, I said the word "power" above, but since P = I2R, If I goes up, so does P  Wink ).

...And does it count if Mommy and Daddy bought it first but then I bought it from them?  Wink

User currently offlineJeffM From United States of America, joined May 2005, 3266 posts, RR: 55
Reply 23, posted (6 years 1 month 1 day 17 hours ago) and read 3978 times:

Quoting DLKAPA (Reply 22):
...And does it count if Mommy and Daddy bought it first but then I bought it from them?

Yup, it counts...your safe.  Wink

Well thought out comment above.... But, then using your logic...wouldn't a hot camera produce brighter images then one out in the cold? And as the sensor is the same as the 20d, and it's users are not complaining, I'm more inclined to believe that the "problem" if one really exists, is more in the software that does the interpretation, then in the sensor's ability to turn light into current flow. I haven't had any issues with my 30D, so maybe there is something different in the manufacturing? Who knows... Mine sits out in the heat of the car all day and shoots the same as when it's indoors.

And as we're talking about increased current flow (I) due to the change in resistance (R)due to an increase in temperature, and as the sensor just turns light into electrons (E), it may be more appropriate to just use simple 'ole I=E/R, as I would think E is constant and you are telling me R is changing due to temp. Good to see someone understand's what Mr. Ohm was trying teach us.  Wink

And how does such a "light dot" get that hot in 1/500th of a second any way?

User currently offlineD L X From United States of America, joined May 1999, 10012 posts, RR: 54
Reply 24, posted (6 years 1 month 1 day 16 hours ago) and read 3971 times:

Quoting Qantas077 (Reply 19):
not sure of Nikon policy...Canon have always given me a loan DSLR when i take mine in.

I took my camera to a local Nikon authorized repair shop, and they didn't offer loaners. They also said it would be back in about a week. Then they said it has a major problem and has to go to the factory. Hopefully one of these days, the factory will give it back.  Sad

And to make matters worse, we've had some of the BEST weather in Southeastern Michigan this week.  Sad

25 Post contains images DLKAPA: Since we're talking on such a small scale, does the temperature need to change very much for a noticeable effect (light vs. dark) to occur? E goes up
26 Post contains images LGW: Ive also read a bit about some 30D users unhappy at the noise levels at higher ISOs so make sure you test yours out otherwise you may be without it ag
27 Glennstewart: Actually very impressed with high ISO performance so far. The 30D seems to produced excellent results at 800 and 1600 ISO. It's an area the 10D was r
28 Javibi: Anyone who switched from 20D to 30D could tell me if they noticed any improvement in the focusing system/speed? Thanks j
29 Morvious: I am having troubles with the 30D to. The store I ordered it, says the 30D isn't released yet, and that they don't know the release date. I already to
30 Dazed767: My 300D has been overexposing for quite sometime now. Somedays it won't do it at all, or it will a couple of times in an outing. Other times it cooks
31 Ryan h: I have just upgraded from the 20D to the 30D and stumbled across this thread this morning, so I can't say at the moment if mine has the over exposure
32 Post contains images LGW: I sort of upgraded from a 20D to a 30D, long story but I bought a 20D, had no end of focus problems with my glass which, despite the lenses and body b
33 Glennstewart: Weird! It's been on sale in Australia since it was unveiled. Then again, apparently we received the first shipment - hence probably the problems we'r
34 Post contains images Morvious: Not so weird, they just don't know whats on the market yet, and they don't think to call their supplier, where their order stays.. They just sit back
35 N907CL: The problems with the 30D I had been having are with under exposure. When I started using the 30D, I used the settings from my 10D. Which basically we
36 Post contains links and images Qantas077: here is an image i took today...the 727 was even worse! the 727
37 Post contains images Jran225: Hey Aussies, strange problems you all are having, must be a bad a batch. 907CL, I also upgraded from a 10D to the 30D and it took me quite some time t
38 Sulman: -2/3 EV Monty? Wow, something's really out there. I hope you get it sorted.
39 Post contains images Fergulmcc: Doing well and Tina too, she is due soon!! 8 weeks!! It looks like your 30D is really giving you too much trouble, think I may get that 1Dn afterall.
40 Qantas077: you tell me mate! cos i'd love to know! as you can see that is -2/3 and it's blown out terrible! had to drop it into partial mode just to get the sho
41 JeffM: I'm somewhat at a loss on this. Mine has done nothing but impress me from the moment I took it out of the box. I admit, I don't shoot in EVAL mode, b
42 Qantas077: ^^^ appreciate the tips...will give it a shot later when the sun is up! think i might have to ditch the eval metering for center weighted and see how
43 Post contains links Glennstewart: I had blown highlights originally, but have been out a couple more times in the late afternoon (which might be helping): These shots are still in queu
44 Post contains links and images Qantas077: here is the histogram for the 727 and Glex shots
45 Glennstewart: Actually I think the Qantas 767-300 above was taken with my 2x tele attached. That could contribute to a better exposure albeit softer result.
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