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New Screening Communication Crew  
User currently offlineBubbles From Canada, joined Apr 2005, 1193 posts, RR: 51
Posted (3 years 12 months 11 hours ago) and read 3964 times:

Hello All

In response to your feedback we have established a new communication crew as part of the screening team. These crew members will deal with enquiries and issues that arise as part of the screening process in relation to your uploads. When required, Head Screeners on the team will make the final call on decisions.

We have created a new email address for this crew to field your enquiries and we ask that you contact them directly via an email to the following address - communication@airliners.net. We ask when you contact the team that you provide as much information as possible and that you use the following as some guidelines;

1: Clearly identify your photographer name and Airliners.net username.
2: Be as specific as you can about which rule, category or issue that you are enquiring about.
3: Always use communication@airliners.net

You will receive an initial acknowledgment of your enquiry and we ask you then afford the team time to respond taking into account the effect of time zones. Any emails to screeners@airliners.net will also be handled by the communication team.

Thank you for your co-operation and we look forward to working further with you.

Regards the Airliners.net screening crew.

--
Hongyin Huo - Bubbles
Airliners.net Head Screener
www.airliners.net
http://twitter.com/airliners_net

10 replies: All unread, jump to last
 
User currently offlineSilver1SWA From United States of America, joined Mar 2004, 4741 posts, RR: 26
Reply 1, posted (3 years 12 months 9 hours ago) and read 3911 times:
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I'm not sure I get this. Why are we putting a third party between the users who have the questions and the screeners who have the answers the users are looking for? Are the new crew just messengers? Seems like this will slow down communication as users will ask questions to the new crew who will have to pass the question on to the screeners who will answer to the new crew who will then reply.

Am I not understanding this correctly?



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlinedlowwa From Canada, joined Apr 2005, 7328 posts, RR: 31
Reply 2, posted (3 years 12 months 8 hours ago) and read 3886 times:
Support Airliners.net - become a First Class Member!

Quoting Silver1SWA (Reply 1):

Hi Ryan,

Yes, I believe you have misunderstood. The new communication team is composed of current screeners who have volunteered to handle communication with the rest of the community. Having a dedicated team to do this allows the other screeners to focus on screening and makes it easier to streamline communication between the crew and the community.

Hopefully this will alleviate cases of questions to the screeners going unanswered or there being significant delays in responding to such queries. Hope that clears things up for you,

Dana


User currently offlineSilver1SWA From United States of America, joined Mar 2004, 4741 posts, RR: 26
Reply 3, posted (3 years 12 months 7 hours ago) and read 3842 times:
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Thanks Dana for clearing that up.


ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlineviv From Ireland, joined May 2005, 3142 posts, RR: 29
Reply 4, posted (3 years 12 months 6 hours ago) and read 3813 times:

I think this is a good initiative, that should facilitate both efficient screening and effective communication.


Nikon D700, Nikkor 80-400, Fuji X Pro 1, Fujinon 35 f/1.4, Fujinon 18 f/2
User currently offlineJRadier From Netherlands, joined Sep 2004, 4651 posts, RR: 50
Reply 5, posted (3 years 12 months 3 hours ago) and read 3744 times:

Quoting Bubbles (Thread starter):
Any emails to screeners@airliners.net will also be handled by the communication team.

What is the point of having a separate e-mail adress at all? Why not just keep it screeners@airliners.net?



For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
User currently offlineSilver1SWA From United States of America, joined Mar 2004, 4741 posts, RR: 26
Reply 6, posted (3 years 12 months 2 hours ago) and read 3737 times:
Support Airliners.net - become a First Class Member!

Quoting JRadier (Reply 5):
What is the point of having a separate e-mail adress at all? Why not just keep it screeners@airliners.net?

I wonder this too. And I think it added to my confusion. That's fine that the screening team wants to dedicate certain members of the crew to handle communication, but I wonder...why does it matter to us? Why not just leave everything in place, but have those crew members handle the emails? Seems like an internal thing that doesn't really need to be externalized...

Anyway sorry if I'm making a big deal about this. I'm quite irritable right now...long night. heh...



ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
User currently offlinecodeshare From Poland, joined Sep 2002, 1854 posts, RR: 1
Reply 7, posted (3 years 11 months 4 weeks 1 day 22 hours ago) and read 3661 times:

What exactly is there to communicate about at this new 'entity' ? What are the issues ? Stuff about only oneself's uploads or thers too ?

KS/codeshare



How much A is there is Airliners Net ? 0 or nothing ?
User currently offlineSNATH From United States of America, joined Mar 2004, 3238 posts, RR: 23
Reply 8, posted (3 years 11 months 4 weeks 1 day 21 hours ago) and read 3637 times:

Quoting viv (Reply 4):
I think this is a good initiative, that should facilitate both efficient screening and effective communication.

   Thanks for the screeners for setting this up.

(amazing! I'm in agreement with Viv!!!!   )

Tony



Nikon: we don't want more pixels, we want better pixels.
User currently offlineaussie18 From Australia, joined Jun 2005, 1731 posts, RR: 9
Reply 9, posted (3 years 11 months 4 weeks 1 day 12 hours ago) and read 3504 times:
AIRLINERS.NET CREW
PHOTO SCREENER

Quoting Silver1SWA (Reply 6):

It makes it easier to sort through the emails we receive each day so no emails go unanswered or we dont double up with replies to the same email,We do get quite a few emails each day so its makes it easier for the crew who are'nt part of the communication crew to sort through their emails which can be time consuming & gives them more time to screen.

Some screeners are limited to the amount of time they have available while some of us have more time,Having the communication team will make it easier to handle the daily issues,queries we receive.

Cheers Mark


User currently offlinePsych From United Kingdom, joined Nov 2004, 3043 posts, RR: 59
Reply 10, posted (3 years 11 months 4 weeks 1 day 6 hours ago) and read 3431 times:
Support Airliners.net - become a First Class Member!

I would be supportive of anything that improves communication - a big theme for me over the years that I have been a member.

Glad to see a plan such as this to address such an important issue.

All the best.

Paul


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