Sponsor Message:
Aviation Photography Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Nikon Lens Warranty,store Questions  
User currently offlineWingsFan From India, joined Oct 2009, 122 posts, RR: 0
Posted (3 years 6 months 3 weeks 4 days 20 hours ago) and read 3422 times:

All Nikon Veterans....
I am currently looking to buy Telephoto zoom for my Nikon dSLR. (70-300 ED VR)
While looking for prices and vendors online, I got more and more confused about warrenty and its validity.
As far as I know buying a US model in US gets you 1 year worldwide + 4 yr USA extended warranty from Nikon. As long as you
* can produce proof of purchase
* have registered the product after purchase.

Q.: Does the purchase has to be made from 'Authorised Nikon Seller'? How to verify If a seller is Authorised?
Q : Some sellers ( Adorama, BH Photo) only mention USA warrenty. Does that mean they override original Nikon warranty? I have read some experiences online where warrenty card buyers recvd only mentioned USA warrenty.

2) Any experience with PC Richard and Son?


It is likely that pretty soon I will be out of US (in India) for a long period of time and so Worldwide warranty is important to me. I have also read about Local Nikon companies basically refusing to honor worldwide warranty...any experience like that?


WingsFan

5 replies: All unread, jump to last
 
User currently offlinejelpee From United States of America, joined Jun 2006, 148 posts, RR: 0
Reply 1, posted (3 years 6 months 3 weeks 4 days 8 hours ago) and read 3385 times:

As a Nikon user, my understanding is that you have to buy from an authorized Nikon seller in order to be eligible for Nikon's 1 +4 year warranty in the US. B&H and Adorama are both authorized sellers. You can check for a list of authorized sellers in the US at their website at :http://www.nikonusa.com/Nikon-Products/WhereToBuy.page

I do not have any experience on how to handle an international warranty claim. I'm sure if you contact Nikon directly, they should be able to give you a response.

PC RIchards & Sons I think is an major appliance store in the NY area. Camera's aren't their focus (no pun intended!). I'd stick with one of the well known retailers such as B&H, Adorama, Calumet, Amazon.com etc. I've used all of these retailers in the past and will do so in the future with no concerns.

Re. US Warranty, I think the reference is to clarify that product intended for the US is covered by Nikon's US warranty. Gray market items (sometimes listed as "imported") are not covered by Nikon's warranty. Instead Adorma and BH provides a one year warranty. Imported product is a little less expensive and I have purchased it for simple glass (i.e. 50mm prime etc). For more premium glass such as the 70-200mm f2.8 VR, even though it cost more, I sleep better at night having bought the USA product knowing that I am covered by Nikon's 1+4 year warranty.


User currently offlinecpd From Australia, joined Jun 2008, 4879 posts, RR: 38
Reply 2, posted (3 years 6 months 3 weeks 4 days ago) and read 3363 times:

B&H are very good, and I've seen Adorama being very proactive in their communication with customers and in customer support. I know some of their staff visit here on occasions, and I've seen them visiting other website forums too. That deserves praise. That said, I haven't purchased anything from them yet.

Nikon lenses come with an international warranty by default, as you see on the warranty card. But the +4 years looks to be something Nikon USA is doing as an incentive to buy things locally rather than abroad.

In the USA, you already get very competitive prices, and in some cases, the imported products don't appear that much cheaper than the domestic market ones.

[Edited 2011-02-24 18:24:40]

User currently offlinesoon7x7 From , joined Dec 1969, posts, RR:
Reply 3, posted (3 years 6 months 3 weeks 3 days 21 hours ago) and read 3345 times:

Nikon Melville, NY, USA will only warranty and repair Nikon USA gear...they will not repair Japan or Indonesia purchased gear. B&H, Berger Bros, Adorama good...forget PC Richard...they DO NOT stand behind their products despite their advertising.
Not sure of authorized Nikon dealer?...call Nikon, Melville, New York...they will verify...g


User currently offlineWingsFan From India, joined Oct 2009, 122 posts, RR: 0
Reply 4, posted (3 years 6 months 3 weeks 3 days 17 hours ago) and read 3340 times:

Quoting jelpee (Reply 1):
You can check for a list of authorized sellers in the US at their website

Thanks for the link...One closer look and I see a lot of online stores in the list...thats great!

Quoting cpd (Reply 2):
Nikon lenses come with an international warranty by default, as you see on the warranty card.

Yes, I think so too..My concern was only because I saw some stories where authentic Nikon USA purchased gear was denied service at repair stations abroad.

Quoting soon7x7 (Reply 3):
forget PC Richard...they DO NOT stand behind their products despite their advertising.

Thanks for the warning. I will stay clear.


User currently offlinecpd From Australia, joined Jun 2008, 4879 posts, RR: 38
Reply 5, posted (3 years 6 months 3 weeks 3 days 16 hours ago) and read 3334 times:

Quoting WingsFan (Reply 4):
Yes, I think so too..My concern was only because I saw some stories where authentic Nikon USA purchased gear was denied service at repair stations abroad.

I know so.

To quote the Nikon Service Facilities Paper which is titled on one side Nikon Worldwide Service Warranty:

Quote:

Welcome to the worldwide family of proud Nikon owners.
Your Nikon equipment has been manufactured to meet the highest quality standards by NIKON CORPORATION, Tokyo, Japan, a worldwide leader in the design and production of optical instruments. We urge you to take good care of your equipment and always be sure to follow all instructions carefully. If you do, the equipment will serve you long and well.

Your Nikon equipment is guaranteed against any manufacturing defects for one full year from the date of purchase. During this period, repairs or adjustments will be made free of charge only upon presentation of the Nikon Worldwide Service Warranty Card (Copy "C", customers portion) together with the sales slip or other evidence of purchase to any of the Nikon service facilities listed here. Establishing the original purchase date should be made.

That piece of paper lists all the Nikon service facilities, including this one:

Nikon Inc. 1300 Walt Whitman Road, Melville NY, 11747-3064.

I would say that based on that, they will HAVE to repair my equipment within the warranty period, should it go wrong, or else what Nikon puts in with its products in terms of "Worldwide Service Warranty" Owners Record card is complete false advertising and not worth the paper it is printed on. If they doctor them for different countries, then that is just shockingly bad business practice. Fortunately, I've never had to use the worldwide service network yet - none of my Nikon equipment (and I've got heaps of it) has ever gone wrong.

If you are still not sure, ask for clarification from Nikon USA, and also the headquarters in Japan. Nikon lenses are not cheap and you have every right to demand proper warranty service worldwide.

Here is another little bit of info:
http://forums.dpreview.com/forums/read.asp?forum=1007&message=33319792

So lenses should be covered, and, depending on the cameras you use - and if they think you are a valuable customer, cameras might be too if you kick up a stink about it.

[Edited 2011-02-25 02:24:49]

Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Awesome New Nikon "Lens" posted Thu Jun 3 2010 18:58:16 by Phoenix9
Wich Nikon Lens? posted Wed Apr 21 2010 03:06:43 by torbjorn94
Lens Warranty posted Mon Jan 11 2010 03:24:08 by NZ107
Nikon Lens Suggestions Please! posted Fri Mar 13 2009 16:15:05 by Tarantulalv
Best Nikon Lens posted Fri Dec 14 2007 12:29:21 by DeltaJet757
Nikon Lens Calibration posted Sun Nov 4 2007 15:41:50 by Sluger020889
Nikon Lens Advice posted Mon Jun 19 2006 09:18:31 by Viv
Need Some Nikon Lens Advice posted Wed Mar 8 2006 19:37:34 by UnattendedBag
Nikon Lens Bargains? posted Thu Feb 2 2006 18:01:33 by Malandan
Which Nikon Lens? posted Wed Nov 24 2004 16:31:37 by Jakbar