Oznznut From United States of America, joined Dec 2003, 153 posts, RR: 0 Posted (8 years 10 months 1 week 5 days 2 hours ago) and read 2664 times:
In the past there have been several comments here and in trip reports that the meal size on Air New Zealand has gone way down. More like a snack than a meal, even in Business. I wonder if anyone has any new info as to if/when the meal sizes might go back up. The last trip report I could find was from Rose Flyer in January. He also discussed the meal size-or lack of it. I'm flying NZ LAX-AKL in Business next month. Thanks
I know--I put this in the wrong forum. I suggested deletion
Ryan h From Australia, joined Aug 2001, 1608 posts, RR: 1
Reply 1, posted (8 years 10 months 1 week 5 days 2 hours ago) and read 2633 times:
When I flew ADL-AKL June this year, the meal going over was some roast beef thing in pastry and I would say the serving was not much bigger than a cigarette packet and by the time I got mine it was starting to go cold.
I flew NZ AKL-LAX in June and HNL-AKL in August. I found the meals very filling and didn't think they were as small as what other members are saying on here. The extra Ice Cream was heaven for me as it really stuffed me
767ER From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 3, posted (8 years 10 months 1 week 4 days 1 hour ago) and read 2484 times:
I have flown Biz Class a number of times and yes the portions are small but that said. they were perfectly adequate. If you are still hungry you can ask for seconds....presuming they have any left over.
The Tasman Express meals are fine for a 3 hour flight - more than you would ever get on a US carrier.
RoseFlyer From United States of America, joined Feb 2004, 10415 posts, RR: 52
Reply 7, posted (8 years 10 months 1 week 3 days 7 hours ago) and read 2448 times:
Quoting 767ER (Reply 3): I have flown Biz Class a number of times and yes the portions are small but that said. they were perfectly adequate. If you are still hungry you can ask for seconds....presuming they have any left over.
No you cannot ask for seconds. My father asked for more food after complaining about a steak that was roughly 4 ounces of meat. The flight attendant said that there were no other business class meals that they could provide (the plane has 22 of 26 Business Premier seats filled and I doubt they had no left over entrees). As a compromise he was given a leftover economy class meal. That made him pretty livid.
People in New Zealand may be comfortable with smaller portions, but a lot of Americans like a large steak for dinner. It's better to have happy satisified customers and have to throw out leftover meat than have disatisfied customers. If only one person per day takes their business elsewhere because business class meals are too small, then Air New Zealand has probably lost more money than they save by only having limited food. I can understand limited catering on short flights, but on Transpacific flights of 10 hours or more on widebody aircraft, there is no excuse for having such small portions. I know that I was only just satisfied with my meals on Air New Zealand. I certainly was not full, and I don't eat that much since I'm a rather slim guy. An athlete would be very disatisfied.
Quoting Oznznut (Thread starter): I wonder if anyone has any new info as to if/when the meal sizes might go back up. The last trip report I could find was from Rose Flyer in January. He also discussed the meal size-or lack of it.
I did comment on meal sizes in my trip report. I even wrote a letter to Air New Zealand about being dissatisfied. When you pay $5000 or more for a business class ticket, you expect to get as much food as you want. I've never had a problem with a shortage of food on any Star Alliance carrier other than Air New Zealand. People might complain about United, but their food offerings exceed Air New Zealand in quantity and quality in premium classes.
Here's the response that I got back from Air New Zealand after complaining:
Dear Mr Khan
Thank you for taking the time to contact us at Air New Zealand.
We were most concerned to read your comments regarding the meal you received on your flight. It is disappointing to learn of occasions when our standards, and equally importantly our customer's expectations have not been met.
Thank you for your comments regarding the quantity of meal served. We appreciate your comments as they help us to effectively monitor our products and service. You can be assured our Route Catering Manager is aware of your concerns and will be using your feedback in his next review.
Mr Khan, we appreciate you taking the time to provide us with your feedback. It is only with feedback are we able to make the necessary changes that will benefit our passengers. We look forward to being of service to you in the near future.
Oznznut From United States of America, joined Dec 2003, 153 posts, RR: 0
Reply 8, posted (8 years 10 months 1 week 3 days 2 hours ago) and read 2441 times:
Thank you for sharing this info. The last time I flew in premium class was an around-the-world trip in 1997 on Qantas and British Airways. I even got an upgrade to First on the LAX-AKL segment. One thing stands out. I think that I ate myself around the world. It seemed as though the flights were just one long meal service. I guess Air NZ has really dropped the ball on this one. I'll do a TR after my vacation.