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Ryanair = The Devil  
User currently offlineRichPhitzwell From , joined Dec 1969, posts, RR:
Posted (7 years 6 months 4 weeks 1 hour ago) and read 2469 times:

Today after waiting in Que for the wrong flight for 40 minutes (two flights going to the same airport but separated by 45 minutes) and not being able to just check in through this Que. And after waiting yet another 40 minutes in my correct Que, they informed me my bags, the same bags with the same contents that have flown all through the world on many airlines including Ryanair three times are now over weight, and I now will have the pleasure of paying them 88 euro for the 11 kilos (two bags with a total weight of 26k). Before I go any further, please note they had already sent my bags down... Anyways, I refused to check in. I canceled on them and required them to get my bags. canceled my other flight I had with them and quickly booked another flight with another airline.

Ive only flown them three times, but every flight has been the worst flight of my life. I decided that after all the little taxes, fees, etc added up, they end up costing just as much as the next airline.

I know I wont get a refund, but at least I will sleep knowing that the next 5 flights I'm taking this year will be booked through somebody else and not them.
Hell ill take a train, ship or donkey before I fly Ryanair again...there is more to why I hate them than having to pay 8 euro per kilo, this was just the cream. At least WN only charges like a $10 per ten pound or something reasonable.

Off topic, what is the deal with Irish carriers selling crap on the flight. Leave me alone I wish to just enjoy my flight.

Ok, rant over. insert give a f o-meter.

37 replies: All unread, showing first 25:
 
User currently offlineACDC8 From Canada, joined Mar 2005, 7642 posts, RR: 36
Reply 1, posted (7 years 6 months 4 weeks 1 hour ago) and read 2465 times:

Sorry to hear that you've had such a bad experience with FR. I myself, have flown FR several times and never had a problem with them.

Quoting RichPhitzwell (Thread starter):
Hell ill take a train, ship or donkey before I fly Ryanair again...there is more to why I hate them than having to pay 8 euro per kilo, this was just the cream.

Smart move, if you don't like them, don't fly them. It's your choice and your right to excercise this option.

Quoting RichPhitzwell (Thread starter):
At least WN only charges like a $10 per ten pound or something reasonable.

That may be, but WN doesn't offer flights next to nothing.



A Grumpy German Is A Sauerkraut
User currently offlineAerorobNZ From Rwanda, joined Feb 2001, 7145 posts, RR: 13
Reply 2, posted (7 years 6 months 3 weeks 6 days 23 hours ago) and read 2447 times:

Read your specific airline's requirements next time, Ryanair will charge for anything over their allowance, with no leeway and when packing you should only ever expect the 15kg allowance without penalty, I agree they should have waited to put your bags through until you agreed to pay (or not) though.
As for queuing incorrectly that is not ryanair's fault you didn't queue in the queue with your flight number on. What route were you on incidentally??

$8 Euros a kilo is about standard for shorthaul. NZ/AR/LA/FJ charge the equivalent of 6 Euros per extra kilo, and QF 12 Euros a kg. I charged someone $30 Euros a kilo yesterday to travel AKL-BRU so it's all on a scale of distance vs fuel used vs yield penalty for travelling with extra weight.

Quoting RichPhitzwell (Thread starter):
Off topic, what is the deal with Irish carriers selling crap on the flight. Leave me alone I wish to just enjoy my flight.

LAN is the worst for duty free that I've come across. They sell right up until landing.


User currently offlineN353SK From United States of America, joined Jun 2006, 820 posts, RR: 0
Reply 3, posted (7 years 6 months 3 weeks 6 days 20 hours ago) and read 2440 times:

I think it's pretty shady of them to try and charge you for overweight baggage AFTER they already accepted the bags.

User currently offlineAsturias From Spain, joined Apr 2006, 2055 posts, RR: 16
Reply 4, posted (7 years 6 months 3 weeks 6 days 17 hours ago) and read 2431 times:

Ryanair is a bus-service that charges for baggage by weight, not an airline. With that in mind.. they can't really disappoint.

I will never fly Ryanair, myself. I'd rather pay more and get some flexibility, consistancy and service. Travelling isn't just about the destination. It is all about the journey.  Wink

cheers

Asturias



Tonight we fly
User currently offlineBCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 16
Reply 5, posted (7 years 6 months 3 weeks 6 days 16 hours ago) and read 2428 times:

Quoting RichPhitzwell (Thread starter):
the next 5 flights I'm taking this year will be booked through somebody else and not them.
Hell ill take a train, ship or donkey before I fly Ryanair again...

It's a free world and your choice if you wish to take your custom elsewhere. However, people often call me a perfectionist and I have flown FR several times and did not once have any grounds for complaint - the plane was clean and almost new, we departed on time and even arrived early on some occasions, staff were helpful and courteous throughout, boarding was quick and orderly and definitely not the rugby-scram that I was led to believe, and baggage turned up safely. This is perfectly adequate for short-hauls, and I knew the airline's policy on luggage so adhered to this.

If FR = The Devil, it seems that over 35 million passengers are happy to fly with them annually and that alone proves something.



MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
User currently offlineThrottleHold From South Africa, joined Jul 2006, 655 posts, RR: 1
Reply 6, posted (7 years 6 months 3 weeks 6 days 16 hours ago) and read 2423 times:

Quoting BCAL (Reply 5):
If FR = The Devil, it seems that over 35 million passengers are happy to fly with them annually and that alone proves something.

Proves that 35 million people are muppets.


User currently offlineRichPhitzwell From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 6 months 3 weeks 6 days 14 hours ago) and read 2417 times:

Quoting ACDC8 (Reply 1):
That may be, but WN doesn't offer flights next to nothing.

$99 from east coast to west coast isnt next to nothing?

Quoting AerorobNZ (Reply 2):
15kg allowance

I agree, I should research everyone I fly... but when the standard minimum seems to be 20kg... I just assumed. I do view this practice as being predatory on the consumer, just waiting to take advantage of the person making a connection. My complaint isn't about being over, its about having a lower minimum.

Someone mentioned waiting in the wrong line is not Ryanairs fault... I agree, but when two flights are leaving for the same airport at almost the same time, make some basic arrangements to check in the pax. This really wouldn't take any effort at all.

Again, my complaints are far greater than I mentioned. Their overall attitude from changes, to delays, to baggage, to check in, etc etc is highly negative in addition to their prices not truly being lower after all is considered. Granted this may be due to flying to certain destinations where the pax have never flown before.

End rant part 2...


User currently offlineFCAFLYBOY From United Kingdom, joined Nov 2006, 587 posts, RR: 0
Reply 8, posted (7 years 6 months 3 weeks 6 days 7 hours ago) and read 2387 times:

Quoting ThrottleHold (Reply 6):
Proves that 35 million people are muppets

If you can't think of an intelligent reply, go back to school.

Quoting RichPhitzwell (Reply 7):
$99 from east coast to west coast isnt next to nothing

$326 I paid in May, booking 2 1/2 months ahead. Cheap...... hmmm?


User currently offlineRichPhitzwell From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 6 months 3 weeks 6 days 6 hours ago) and read 2379 times:

Quoting FCAFLYBOY (Reply 8):
326 I paid in May, booking 2 1/2 months ahead. Cheap...... hmmm?

Thats really interesting.. WN isn't always the least expensive, just odd the with that lead time. Personally I like continental...and often they are less...but I cant think of the last time I spent over 200 on WN even last minute.

Try websites like expedia.com or orbitz.com before booking anything...it will at least give you more references to base cost.

Where are you flying to and from?


User currently offlineFCAFLYBOY From United Kingdom, joined Nov 2006, 587 posts, RR: 0
Reply 10, posted (7 years 6 months 3 weeks 6 days 6 hours ago) and read 2374 times:

Quoting RichPhitzwell (Reply 9):
Where are you flying to and from

ALB-BUR

I'm not a big fan of FR myself, but hey, I just booked STN-CIA for £14.98
return with taxes!!


User currently offlineRichPhitzwell From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 6 months 3 weeks 6 days 6 hours ago) and read 2373 times:

Quoting FCAFLYBOY (Reply 10):
ALB-BUR

I'm not a big fan of FR myself, but hey, I just booked STN-CIA for £14.98
return with taxes!!

I believe you, but with that lead time Im showing $109 or roughly 75 pounds. Damn exchange rate!

Yes but your return will be around 120 pounds after taxes. But I admit, that is cheap. I wonder what other airlines are for round trip from London to Rome...

If I was just traveling for a day or two at a time, I would put up with them only after searching all other options first... but On a month long trip its different.
Enjoy Rome.


User currently offlineEI321 From Iraq, joined Jul 2009, 0 posts, RR: 0
Reply 12, posted (7 years 6 months 3 weeks 6 days 5 hours ago) and read 2360 times:

Quoting RichPhitzwell (Reply 7):
$99 from east coast to west coast isnt next to nothing?

Is that the exception, or the norm?

Quoting RichPhitzwell (Thread starter):
Off topic, what is the deal with Irish carriers selling crap on the flight. Leave me alone I wish to just enjoy my flight.



Quoting RichPhitzwell (Thread starter):
And after waiting yet another 40 minutes in my correct Que, they informed me my bags, the same bags with the same contents that have flown all through the world on many airlines including Ryanair three times are now over weight, and I now will have the pleasure of paying them 88 euro for the 11 kilos (two bags with a total weight of 26k).

Nobody likes paying baggage charges. And I dont personally like the onboard selling either, but how do you expect an airline to make money at the basic fares that FR charge? It is the customers responsibility to read the T&Cs while booking a flight. I dont know af any european airline that will allow 26kg on s/h flights.


User currently offlineKazzie From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 6 months 3 weeks 6 days 4 hours ago) and read 2356 times:

Ah the classic passenger!

Its Ryanairs fault YOU queued in the wrong queue... and its Ryanairs fault that YOU didnt read the terms and conditions which is pin pointed on the website whilst you , make your booking..

I have had the same problem with bags being sent... If you had refused to check-in the agent would have not sent your bag.. Did the agent write out and excess slip before she sent your bag? If so then you would have checked-in thus FR from this point have responsibility of your bag. However If you had decided to offload after you had checked-in then its not the agents fault.

Quoting ThrottleHold (Reply 6):

Proves that 35 million people are muppets.

Better than being an arrogant Tosser like yourself I suppose...

As a passenger, FR is great! My dad lives in Spain, for a mear £17 I can fly out and visit him whenever I want... The Crew are always a good laugh (well considering i know most of the LTN crew) service is fantastic, They run on-time.. Cant complain


User currently offlineACDC8 From Canada, joined Mar 2005, 7642 posts, RR: 36
Reply 14, posted (7 years 6 months 3 weeks 5 days 22 hours ago) and read 2326 times:

Quoting ThrottleHold (Reply 6):
Proves that 35 million people are muppets.

 yawn 

Quoting RichPhitzwell (Reply 7):
$99 from east coast to west coast isnt next to nothing?

Ah, no it's not. Under €20 taxes and everything included for a ticket to almost anywhere in Europe, is.

Quoting RichPhitzwell (Reply 11):
I believe you, but with that lead time Im showing $109 or roughly 75 pounds. Damn exchange rate!

Yes but your return will be around 120 pounds after taxes. But I admit, that is cheap. I wonder what other airlines are for round trip from London to Rome...

I'll give you a tip with FR, be flexible! It is very easy to book a ticket for under €20 and a return fare for under €20, everything included. I've flown from Hahn to Prestwick for under €50 everything (including train fares) included €,return. I've flown from Hahn-Girona-Beauvais-Bergamo-Hahn for less then €100, everything (again including bus fares) included. I've travelled extensively through out North America and Europe and have never found a carrier as affordable as FR. Sure they fly to remote airports, sure you have to pay for all the extras such as baggage and coffee and such, but at the end of the day, I know that I got the best deal I could.



A Grumpy German Is A Sauerkraut
User currently offlineRichPhitzwell From , joined Dec 1969, posts, RR:
Reply 15, posted (7 years 6 months 3 weeks 4 days 8 hours ago) and read 2259 times:

Quoting Kazzie (Reply 13):
Ah the classic passenger!

Its Ryanairs fault YOU queued in the wrong queue... and its Ryanairs fault that YOU didnt read the terms and conditions which is pin pointed on the website whilst you , make your booking..

I have had the same problem with bags being sent... If you had refused to check-in the agent would have not sent your bag.. Did the agent write out and excess slip before she sent your bag? If so then you would have checked-in thus FR from this point have responsibility of your bag. However If you had decided to offload after you had checked-in then its not the agents fault.

To clear things up, I never blamed them for my mistake. I just blame/d their overall policies and attitudes.
She had already sent my bags down before telling me I owed 88 pounds. So I never checked in, never received my boarding pass, never agreed to pay additional charges, etc.......


User currently offlineLite From , joined Dec 1969, posts, RR:
Reply 16, posted (7 years 6 months 3 weeks 1 day 1 hour ago) and read 2205 times:

I just posted this in the Trip Reports forum after the trip of one slightly discontended passenger's trip from LBA-DUB.

Quoting Lite:


I'm a long time listener, first time caller, so please hear me out when I break all Airliners.Net rules by actually standing up for Ryanair! I've never fully understood why members on this forum, after years of reading it, seem to so dislike low-cost airlines, perhaps it's because we secretly yearn for the days of Pan Am & BOAC and excellent levels of service at prohibitively expensive prices. My experience with Ryanair is with over 20 roundtrips flown with them since they began flying out of EMA in 2004, as well as handling countless numbers of their flights.

The majority of the time Ryanair are one of the most punctual airlines in Europe with the fewest cancellations. Ryanair have also allowed more people to travel than ever before, why slate an airline that does this? Many routes they fly weren't ever offered, or were served poorly, by flag carriers just 10 years ago. Fair enough if you've had a bad experience, but I can't really read anything in your trip report which would be enough for me to stop flying Ryanair again. My experience when flying with a low-cost airline is that when people pay little, or relatively little expect little and be pleasantly surprised - I like Average Joe Passenger seem to think it's pretty reasonable to have to pay for extras such as checked baggage, priority boarding or food and drink. Obviously it would be nice if Ryanair got their staff to smile a bit more, or even gave some elouction lessons to make their announcements a little more comprehensible, but for what I pay, and what they're paid, I think the service is pretty decent.


As Kazzie has said (lovely to see a congregation point for people who handle FR) Ryanair, if you obey all of their rules, book the flight early enough and go in with no expectations, you should be pleasantly surprised. Flights are typically on-time, typically aboard a newish and clean aircraft, typically with friendlyish crew and typically your bags will arrive.


User currently offlineToulouse From Switzerland, joined Apr 2005, 2758 posts, RR: 58
Reply 17, posted (7 years 6 months 3 weeks 9 hours ago) and read 2181 times:

Now I am not a Ryanair fan, and admit I have never flown them, as from the experience of family memebers, friends, business associates I decided to never give them my custom. I also admit I know people personnally who frequently fly FR and thing they're ok.
I also reognise that it's thanks to Ryanair the air fares have dropped enabling many more people to fly than ever. And hey, as an Irish member, I'm proud FR has grown to what is it. Nevertheless it's not my cup of tea.

Just wanted to make a remark that always makes me laugh sort of regarding what you've said below, and something FR has been using in its attempt to take over Aer Lingus:

Quoting Lite (Reply 16):
Flights are typically on-time, typically aboard a newish and clean aircraft, typically with friendlyish crew and typically your bags will arrive.

Has it never occurred to you that it is quite easy for FR flights to be typically on time when they "usually" use small airport with little or no traffic other than the odd FR flight?
Then they claim how great they are about not losing pax bags. Well, as a point to point carrier it's easier for bags to arrive as expected. In all my experience (and I fly a lot), only once did a bag go astray on a point to point flight (with IB from MAD to ZRH). Actually I lie, my bags didn'ta arrive a couple of years go in TLS on an EI flight from DUB. But we had been forewarned of this possibility as theye was a technical fault with DUB's luggage systems that morning. Arrived on the next flight. Apart from that, whenever my bags have gone astray, it has always been on a connecting flight.
So basically this bull of FR being great for their punctuality and delivery of baggage on time, I don't buy it for the abovementioned reasons.
Regarding newish planes, well that's only in the past year or so since they got rid of the last of their ancient 737-200's. Now, yes their planes are very new.
Regarding friendy crews, I have met FR crews at DUB and found them friendly to chat with. But this was limited to a chat outside the airport, not as a customer. From what I have heard from family members and friends, FR crews are usually quite indifferent, yet of course some will be friendly.
One of my sisters flew down to AGP from DUB the other day with a friend who is a frequent flyer. They said they had never experienced such rude, unprofessional and unfriendly air-crews in their lives. So much so, that they just left their return tickets and booked a new one-way flight back from AGP to DUB with Aer Lingus, which they found to be GREAT after their FR experience.
Saying this, I am not saying this is always the case (yet general public opinions seem to point to it). I'm sure there are lots of great people working for FR, and as I've said I've met/and know a few.
The big problem with FR's personality is their CEO... talk about arrogant and thinking his customers are ignorant fools!



Long live Aer Lingus!
User currently offlineLite From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 6 months 3 weeks 9 hours ago) and read 2176 times:

Obviously everybody is entitled to their opinions, and we live in a free market so if you choose not to fly with Ryanair, then please do fly with an airline that is more suited to your needs. I find Ryanair to be ideal for what I want, providing me with a low fare, to get to the destination I want with minimal fuss (ie no delay and with my bags) and if I want a coffee or anything else I pay extra for it. Considering their crews come from all the corners of the EU and I'm flying an international airline, it doesn't bother me if my staff have too thick an accent or provide varying degrees of customer service - as long as I get a smile and am served wthout rudeness - which I always have been, then I don't really expect much else.

Ryanair's official statistics aren't bull at all. They live up to their promises, which admittedly are few but still, in my opinion they under-promise and over-deliver. Their planes are new, bags do arrive on-time and complaints are minimal.

I don't want to be a Ryanair apologist, but I think people judge this airline as the title suggests "like the devil" when they've paid pittance.


User currently offlineToulouse From Switzerland, joined Apr 2005, 2758 posts, RR: 58
Reply 19, posted (7 years 6 months 3 weeks 5 hours ago) and read 2159 times:

Quoting Lite (Reply 18):

Excellent response Lite! I do fully agree with you, even though I myself dislike Ryanair's approach and reputation.



Long live Aer Lingus!
User currently offlineZKEOJ From New Zealand, joined Feb 2005, 1003 posts, RR: 6
Reply 20, posted (7 years 6 months 1 week 4 days ago) and read 2009 times:

Quite frankly, I don't like Ryanair at all, but I don't see a point in your rant about them: You being in the qrong queue is not FR's fault. You wanting them to accept (quite a bit!!!) of extra luggage without pay is not FR's fault! If you had bad experiences before, why did you book them again? It all boils down to cheap fares. And for the fares FR offers you can't expect a first class service!

Just my 2 cents...


User currently offlineRyanairGuru From Australia, joined Oct 2006, 5172 posts, RR: 4
Reply 21, posted (7 years 6 months 2 days 5 hours ago) and read 1923 times:

When u book u enter a legal obligation with the airline.

People who winge because they are penalised for disregarding that legal obligation should consider flying BA EuroTraveller, where you can get all the champagne service you so apparently desire.

Not so long ago I flew LPL-SNN for 1p (GBP).

For all I could care they could have screamed abuse in my face the whole flight and it would still be worth it!

As for the people who winge because they got no assistance when their flight was cancelled. When you pay £20 on FR (or EZY etc) it is IMMORAL to expect the same survice as the £350 flight on BA AF or LH.



Worked Hard, Flew Right
User currently offlineHighpeaklad From United Kingdom, joined Aug 2004, 538 posts, RR: 0
Reply 22, posted (7 years 6 months 2 days 2 hours ago) and read 1894 times:

I've just flown MAN-DUB return with FR for £17 return ( £0.04+tax) . Interestingly the flights priced out the same with EI at £0.04 return but after their taxes etc. it came to £69! No contest, even if I'm not a fan of FR.
Having said that, I was impressed at FR especially their punctuality. Both flights left on time and therefore arrived 25 minutes early. The time from the first passengers leaving our incoming aircraft to us boarding was 10 minutes, amazing. As for inflight service etc, its a short flight so who cares asa long as we arrive safely.

Chris



Don't try to keep up with the Joneses - bring them down to your level !
User currently offlineHoppe777 From Australia, joined Apr 2006, 142 posts, RR: 0
Reply 23, posted (7 years 6 months 1 day 14 hours ago) and read 1862 times:

Good call !

Ive flown Ryan air once and will never again set foot on their aircraft.
I think ide rather swim the English channel than fly with those bozo's.

I now use Lufthansa or BA. My last flight with Lufthansa cost me £73 return all inclusive of taxes etc. I also know im in good hands although the rubber cheese and bread that one gets inflight isnt the most appealing. Heathrow is also much closer and plenty cheaper to get to than any airport that ryan air flys out of. I really dont want to get started.

I feel your pain Rich !



Sometime in easter 10 .... yet to book :)
User currently offlineThePRGuy From , joined Dec 1969, posts, RR:
Reply 24, posted (7 years 6 months 1 day 11 hours ago) and read 1858 times:

Quoting RichPhitzwell (Thread starter):
I decided that after all the little taxes, fees, etc added up, they end up costing just as much as the next airline.

And that is exactly how FR make their money, and are by capacity one of the most profitable airlines in Europe.
I refuse to fly FR fullstop.
As far as baggage goes, thats cheap! First Choice Airways wanted £15 per kilo extra on then way back from Cuba. No jokes.

But yeah, stick to legacy carriers out of half decent airports  Smile
Thanks
Alex


25 BCAL : Would you care to enlighten us on your FR experience(s), or did you just not like the low-cost, no frills module? It is all very well stating that yo
26 Hoppe777 : BCAL ! I agree with everything you say and i think i just love to get wound up about Ryan air. If it werent for them ide be paying alot more for ticke
27 BCAL : That sounds unusual as FR knows it would be impossible for one check-in agent to handle two flights, particularly as their check-in time is restricte
28 Post contains images Lite : Have you considered that the world does not revolve around London-Heathrow, that some people might prefer flying from regional airports as their home
29 Christopherwoo : Thats before you meet all the hidden charges and insurance etc. And then the travel from your destination airport. One guy i know, flew to an airport
30 BCAL : Well he could afford the chauffeur-driven private limousine from the airport to the city centre, after flights that had probably only cost him 35 Eur
31 ThePRGuy : Yes, I fly out of LCY more often than LHR within europe, and used the BAConnect LCY-MXP service 10 or 15 times last year Have flown the MAN route wit
32 BMED : I've flown FR a couple of times and its cost me under £20 for a domestic UK return each time. I've not once experienced rude crews and the flights ha
33 Post contains images RichPhitzwell : I cant believe this thread is still alive! What a month. The only thing I could possibly add is: Europe is smaller than the USA. Lets compare cost of
34 Irish251 : Well, Ireland is not connected by train to the rest of Europe. The advent of LCCs has brought this country much closer to mainland Europe and the ran
35 RichPhitzwell : When is that bridge gonna get built =) Almost everybody I talked to in Dublin stated "not over my f'ing dead body you bastard" or something of that n
36 BCAL : Not in the UK where there is a rail system designed and built in the Victorian days, which has seen insufficient investment through the years, and th
37 RichPhitzwell : Keep in mind, Im from SoCal...any system that can get me from point a to b is great in my eyes.
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