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TAM At LHR  
User currently offlineEMB195ER From United Kingdom, joined Sep 2004, 254 posts, RR: 8
Posted (7 years 12 months 3 days 15 hours ago) and read 2930 times:

Hi everybody,

Based on the opinion of this two passengers JJ is facing some troubles in LHR.

http://www.airlinequality.com/Forum/tam.htm

Has anybody experienced any trouble with them in the route London - Brazil?

Regards,

1 replies: All unread, jump to last
 
User currently offlineLHRBFSTrident From UK - Northern Ireland, joined Nov 2006, 658 posts, RR: 0
Reply 1, posted (7 years 12 months 1 day 11 hours ago) and read 2890 times:

Well I haven't flown them - but I was at LHR Terminal 4 departures on 12/23 at about midday (the day after the horrid fog lifted)

I needed a coffee so I struggled up to the Cafe Bar at the top end near BA's J and F check-in where JJ has their ticket desks

There were probably 25 - 35 people with JJ tags on their luggage camped out around the front of the counter.

A uniformed ticket counter agent came flailing over the top of the counter and screamed at the people below, 'you move away from here - I call the police right now!'

Now, admittedly this was after 3 days of horrific Terminal overcrowding and everybody working at LHR seemed to be thoroughly p-ed off with the whole thing, and i had not seen any of the situation brewing up to that moment - but it didn't seem like their finest moment in customer care...


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