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Air Canada Service  
User currently offlineJfrworld From United States of America, joined Aug 2004, 365 posts, RR: 0
Posted (8 years 3 days 18 hours ago) and read 8335 times:

Hi All,

I'll be taking Air Canada next month for the first time, flying SFO-YVR. From a service perspective, what can I expect? Are they better, worse, or on par with the US carriers? Also, do they provide free alcohol?

6 replies: All unread, jump to last
User currently offlineMarioSPlane From Brazil, joined Mar 2007, 113 posts, RR: 0
Reply 1, posted (8 years 3 days 14 hours ago) and read 8324 times:


I took Air Canada last month, for the first time. The flight was YYZ-LGA. Nothing to complain about. The check-in line, for both coach and first, were not small, but working fine. The employee at the counter was polite and did my check-in in no time at all, even me being brazilian, which means that she had to spent a little bit more time checking visas.

Before the flight, we have experienced some software trouble with the Embraer 175, delaying our departure in more than one hour. The pilot made speeches in every five minutes, which was very kind and professional.

I was in first class, but I went to a washroom at the end of the plane and could observe that everything was running smoothly. They had alcohol and a very fair meal in first. I didn´t have the chance to see if alcohol was available in coach. As soon as the flight attendant in first finished the delivery of trays and first round of drinks, he went to coach to help the service.

Bottom line, IMO you get a very decent level of service if this flight can be considered standard for Air Canada, regardless of class of service you might prefer. I guess they are on par with a good flight from United and definitely better than American.

Just as a side note, Air Canada is very well respected in Brazil in terms of level of service.

I hope you have a safe and pleasant flight.

User currently onlineZBBYLW From Canada, joined Nov 2006, 1999 posts, RR: 6
Reply 2, posted (8 years 3 days 14 hours ago) and read 8321 times:

I am not sure weather you are traveling in J or Y. In J you will always get free alcohol and I am going to take a guess that you will get it in Y as well as AC gives out free alcohol on International flights. Although I do not know much about Y for this flight, I know that if you sit up front you will have very good service, good food etc. In Y I am sure you will get a fair meal as well. Hopefully you get on a XMed A/C. Hope you enjoy your flight!

Keep the shinny side up!
User currently offlineAC747 From Ireland, joined Jan 2007, 277 posts, RR: 5
Reply 3, posted (7 years 12 months 1 day 4 hours ago) and read 8235 times:

AC are obsessed with safety.
That to me is their stroongest point.
You just feel confident flying them.
Cabin crew can be a bit stand-offish sometimes, but definitely not rude and most of the time fairly pleasant.
On board service is always efficient.
Overall they don't fawn over you like you are the King or Queen but nor do they treat you like you are scum either.
The overall atmosphere is of mutual respect between the staff and the passenger.
It's like flying with a bunch of very safe adults.
A very Canadian experience by all accounts !

Haven't we been here before ?
User currently onlineViscount724 From Switzerland, joined Oct 2006, 26560 posts, RR: 22
Reply 4, posted (7 years 12 months 16 hours ago) and read 8212 times:

Quoting ZBBYLW (Reply 2):
I am going to take a guess that you will get it in Y as well as AC gives out free alcohol on International

Quoting ZBBYLW (Reply 2):
In Y I am sure you will get a fair meal as well.

In Y class on AC domestic flights and between Canada and the USA (except Hawaii) there will be nothing free except non-alcoholic drinks. Everything else in Y is buy-on-board. There is certainly no free alcohol except in J class.

On AC international flights, also Canada-Hawaii, everything is free in Y class including meals and alcoholic drinks.

More info in AC's website:

User currently onlineZBBYLW From Canada, joined Nov 2006, 1999 posts, RR: 6
Reply 5, posted (7 years 12 months 2 hours ago) and read 8187 times:

Quoting Viscount724 (Reply 4):

Right then I stand corrected.

Keep the shinny side up!
User currently offlineUA777lover From United States of America, joined Jul 2003, 149 posts, RR: 0
Reply 6, posted (7 years 11 months 3 weeks 4 days 10 hours ago) and read 8125 times:
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On trans border flights, they are treated as domestic. Service is OK but the thing I like is the legroom. Even with no peasant plus seating like United, there was lots of leg room.

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