ACDC8 From Canada, joined Mar 2005, 7598 posts, RR: 40 Reply 5, posted (6 years 1 week 6 days 5 hours ago) and read 2910 times:
I've flown on them twice and vowed never again. The seats are cramped, the service is beyond awful and the general attitude on the staff is disturbing. They are currently offering YVR-AMS for $49 plus taxes/oneway, but even for that price, I won't fly them again.
Just my opinion though. Best thing to do, is try them out for yourself. For that price, you don't really have too much to loose.
ReidYYZ From Kyrgyzstan, joined Sep 2005, 536 posts, RR: 1 Reply 6, posted (6 years 1 week 5 days 23 hours ago) and read 2890 times:
On my own dime, I've flown them exclusively for many years. Staff always friendly; relatively comfortable (I'm 6') if comfort is the all important thing, then go with their "Club Class"; the food, hey it's not 5 star dining. Overall, they provide value for the dollar (or pound).
Boeing744 From Canada, joined Jun 2005, 1769 posts, RR: 25 Reply 7, posted (6 years 1 week 5 days 10 hours ago) and read 2867 times:
I wouldn't do it. The personal space is horrible, and the flight attendants are either grumpy or unproffesional. I also had a brutal 5 hour delay with them in Santa Clara, Cuba. That is a one room airport... a full load of charter config A310 passengers in one tiny room for 7 hours (2 hours before, plus the delay) with nowhere to sit. TS gave us 10CUC worth of food, but of course the little food place ran out of food. I also felt sorry for all the Cuban security officials, because they were stuck there with us.
I have flown a total of 6 legs on them. 2 were nice, 2 weren't great but acceptable, and 2 were a nightmare. It is a great deal, but I myself would pay a little extra to go with AC/BA.
ReidYYZ From Kyrgyzstan, joined Sep 2005, 536 posts, RR: 1 Reply 8, posted (6 years 1 week 5 days 10 hours ago) and read 2863 times:
Quoting Boeing744 (Reply 7): Santa Clara, Cuba
A one room airport, not enough food to sustain an A310 worth of pax for a delay, and nowhere to sit. Interesting, is this not an airport infrastructure problem? How is this an airline problem? Would flying Skyservice or AC down to Santa Clara have made your stay for a 5 hour delay more comfortable? Do you think they would have provided more than TS in terms of food? I don't mean to shit on you, but you have to compare apples to, well, apples. Any of your 6 legs overseas to Europe? That is what United905 is asking about.
My affinity is not just TS specific, it just annoys me when there are complaints about how ABC Airlines sucks because: The hotel staff were rude, the bus to the airport needs suspension work, it took a long time for our fueler to show up at the aircraft, the customs hall is too small, the food at the airport sucks, the airport parking is expensive, the announcements in the terminal are unreadable, the terminal is too small to accommodate everyone, too big to walk a short distance to the gate, too far of a drive from hotel, too close to hotel because of the noise.........etc. The proper way to complain is, with a few exceptions, talk about from when you got on the a/c to when you got off.
Sketty222 From United Kingdom, joined Mar 2006, 1772 posts, RR: 4 Reply 9, posted (6 years 1 week 5 days 8 hours ago) and read 2857 times:
Quoting United905 (Thread starter): Hi all just a quik question.What are air transat like.Theres a nice fare LGW/Toronto £299 rtn.Fly out on a A330 return on a A310.Got to say im tempted. cheers.
My mate flew with them NCL-YYZ in Business cass and YYz-NCL in economy. He said the flight out was good, one of the best he's taken (he used to work for BA). The food was good, the seats weren't flat beds but they were comfortable and the service was impeccable.
The inbound flight was an absolute nightmare for him. The service was rubbish and the crew were rude. He said he'd had better food at McDonalds and he would have had more personal space in a coffin.
Ive never flown them myself but I normaly listen to my pals and if I had to choose I would choose either Business class with Air Transat or fly with BA/AC
Boeing744 From Canada, joined Jun 2005, 1769 posts, RR: 25 Reply 10, posted (6 years 1 week 4 days 9 hours ago) and read 2819 times:
Quoting ReidYYZ (Reply 8): Would flying Skyservice or AC down to Santa Clara have made your stay for a 5 hour delay more comfortable?
Yes, because with those two airlines it would have been a much smaller plane (A319/A320/B757), with way less people. I did consider it TS's fault for being the only Canadian airline using that airport with insufficient facilities (actually I think they are the only airline AT ALL using that airport). In addition to this, the one English speaking representative they had there could barely give us any details (there was no PA), and when he did they turned out not to be true, or to be very vague, so the poor FO was bombarded by questions from passengers.
So what could TS have done better? Used a more appropriate airport for the aircraft type and just have to drive us a little further (I wouldn't have complained), or (since it was a double destination flight, SNU-YYC-YVR), contract it out to WS with 2 different flights, like they do on so many other package vacations.
In addition to all of this, TS's poor scheduling was the reason for the delay. The flight crew had been in the hotel I was at, but the cabin crew had spent their layover in Montego Bay, Jamaica. They were scheduled to arrive on a chartered AeroCarribean Yakolev, which broke down. I am guessing the different hotel arrangements were a result of different labour contracts for pilots and FA's, but TS should have chartered a more reliable airline, with a schedule allowing more room for error. That, or just pay a few extra bucks for the nicer hotel in Cuba for the FA's (I'm sure they lost more money with this incident than they would have payed there).
ReidYYZ From Kyrgyzstan, joined Sep 2005, 536 posts, RR: 1 Reply 11, posted (6 years 1 week 4 days 6 hours ago) and read 2809 times:
If I may hazard a guess, you went to Santa Clara because the price was right or someone else was paying, and as long as you got some beach time, or culture it didn't matter. Either way, relative to the rest of the Caribbean, Cuba is cheap, Santa Clara (a relatively new destination) vs. Varadero (a well established destination) is cheap, double stopping an A310 vs. a direct 737 or A320 is cheaper , TS doing the flight itself vs. contracting Sky or WS is cheaper, having the F/A's arrive in MBJ the day before off of a flight and deadhead to Santa Clara vs. lay them over from 3 -7 days (based on 1 or 2 weekly flights from YVR) is cheaper. What were you expecting? You were expecting beach time for a good price. That is what you got. TS, like any other business, is in business to market and sell products it thinks it's potential customers want, at a price they are willing to pay. And yes, they make money at it as well (fiscal 2006 saw $2.6B revenue vs. $65M net income= 2.5% margin). I will give you the communication issue. It is very important to keep people informed, with good news or bad. As long as pax know what is going on, what is happening and what is expected in a certain time frame, questions would not be asked. Regardless, waiting does suck, more so if you have questions that are not being answered.
Quoting Boeing744 (Reply 10): Used a more appropriate airport for the aircraft type and just have to drive us a little further
Just a note, the next closest destination that could easily accommodate an A310 is VRA. That is 130-140 km away. That equates to about two hours in a bus, if the roads are good (well traveled, maintained highway) and straight (not mountainous and sharing with goats). This brings me back to what I said earlier:
Quoting ReidYYZ (Reply 8): the airport.....too far of a drive from hotel
YULYMX From Canada, joined May 2006, 977 posts, RR: 1 Reply 12, posted (6 years 1 week 4 days 5 hours ago) and read 2806 times:
Transat have 4 airbus 330, 3 are 332 with a 3-3-3 configuration and 1 A333 which configuration is 2-4-2 those are amzing aircraft... little tight if you are over 6 foot tall... the A313 is a 3-3-3 configuration and little small for my taste for transantlantic crossing