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Alaska Or US Airways  
User currently offlineCragley From Australia, joined Jul 2004, 430 posts, RR: 0
Posted (9 years 1 week 6 days 11 hours ago) and read 8081 times:

Hi there,

I am flying Northwest from Tokyo to Seattle and need a connecting flight to Phoenix.

In your opinion, out of Alaska or US Airways, who offers a better ride? Both leave at similar times and are the same cost pretty much.

And on a side note, what is Northwest like on their International service? I have been on their domestic flights in coach and first and both are pretty bad.

Thanks heaps

13 replies: All unread, jump to last
User currently offlineDesertAir From Mexico, joined Jan 2006, 1557 posts, RR: 0
Reply 1, posted (9 years 1 week 6 days 6 hours ago) and read 8075 times:

I would select AS over US for the Seattle to Phoenix flight. My only experience on NW international was in 1998 from Amsterdam to Detroit. The plane was a crampted DC-10 with sour FAs and a horrible breakfast. I hope you have a better experience.

User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 2, posted (9 years 1 week 6 days 6 hours ago) and read 8073 times:

No question.


Statistics speak for themselves . . .

User currently offlineHPLASOps From , joined Dec 1969, posts, RR:
Reply 3, posted (9 years 1 week 6 days 1 hour ago) and read 8066 times:

Quoting ANCFlyer (Reply 2):
Statistics speak for themselves

Which statistics? We usually beat AS in on-time performance.

User currently offlineWCS From Canada, joined Apr 2007, 255 posts, RR: 15
Reply 4, posted (9 years 1 week 5 days 19 hours ago) and read 8050 times:


I will choose AS without hesitation, either to ride a MD/737 or a more "exotic" airline. Ok, I realize that "exotic" is not the best word regarding Alaska Big grin

US is fine but not sexy for the enthusiast.

I did ride Alaska between ANC and LAX and between SEA and TUS. It was a pleasure, from ground crew to FA and one time performance.


User currently offlineAlaska737 From United States of America, joined Feb 2006, 1063 posts, RR: 4
Reply 5, posted (9 years 1 week 5 days 15 hours ago) and read 8029 times:

hummmmm....thats hard

Alaska all the way, its not a contest

User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 6, posted (9 years 1 week 5 days 13 hours ago) and read 8018 times:

Alaska is probably the best, although I think they are slightly less likely to be on-time (but have a better flight). As for your NW trip, it probably depends on the aircraft type. I think NRT-SEA is an A330, which should be a very nice flight. The 747s (and formerly the DC-10s) were worse flights since those interiors are old and there is no personal IFE. As long as it's an A330, it should be a good flight.

User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 7, posted (9 years 1 week 5 days 13 hours ago) and read 8018 times:

Quoting HPLASOps (Reply 3):
Which statistics? We usually beat AS in on-time performance.

NOT out of ANC . . . LOL. And not IN to ANC either - those 319s from PHX most oftens stop for fuel in SEA . . . EVERY US(HP) flight I've had out of ANC lately has been woefully late. By that I mean more than an hour. One one was six hours late.

Now, lets move on to cabin service. US(HP) crews are awesome. Really. Great in-flight service. They simply have NOTHING to offer. I fly F - period. The meal service on the trans-cons in a word: SUCKS. The bow tie pasta with Ketchup (masquerading as a marinara sauce) and the rubber chicken piece accompanied by the wilted salad simply doesn't speak well. I got a snack box out of Y which was more edible.

I do like the Airbii though. I'll take a 319/320/321 over a 73X any time.

And I prefer PHX over SEA also.

But if I had only the two choices . . . . it's AS all the way.

Growing pains for US/HP still - perhaps. I'm still booked on US(HP) out of ANC in September for a trip to ORD. We'll see . . . .

User currently offlineFlyboy80 From United States of America, joined Jul 2001, 2026 posts, RR: 3
Reply 8, posted (9 years 1 week 4 days 20 hours ago) and read 8002 times:

is AS cabin service like it used to be? They used to have "better" snacks...Now I heard they have standard tiny packets of snack mix, but still do two services for drinks on almost all flights?


User currently offlineAzoresLover From United States of America, joined Jun 2004, 784 posts, RR: 6
Reply 9, posted (9 years 1 week 4 days 7 hours ago) and read 7975 times:
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When I saw the title of this thread, I thought...someone must be joking!! US and AS in the same sentence??? No contest at all...AS all the way, based on many personal experiences on both carriers. And regarding the following post:

Quoting HPLASOps (Reply 3):
We usually beat AS in on-time performance.

I'm going to paste the pertinent section from the USA Today Business Traveler column, written by Joe Brancatelli:

"In these days of reduced expectations and drastically curtailed service, it's very hard to snare the triple crown of Air Travel Consumer Report evil: worst on-time percentage, most mishandled luggage and most customer complaints. But US Airways came close in March. The airline's 55.5% on-time rating in March was 20th out of 20 carriers and trailed the industry average by almost 18 points. It finished 16th in mishandled bags, racking up 10.93 reports per 1,000 passengers in March. It was also dead last in customer complaints, racking up 2.63 complaints per 100,000 enplanements. The reason for this atrocious performance? US Airways March switchover to a new computer system, a botched process about which an airline vice president made the following prediction: "We get to demonstrate that these transitions aren't as big and as difficult as historically has been proclaimed."

"US Airways' Philadelphia hub is a disaster in the best of times, but it was a nightmare in March. Just 47.6% of its flights operated on-time there. And lord forbid that you took your kids to Orlando on US Airways in March. Industrywide, Orlando was about average for on-time performance in March (73.1 percent), but US Airways operated at just 43.4% there. US Airways was also a miserable gamble in Las Vegas (64.9 percent) and at its Charlotte hub (53.8 percent). Oh, and there is this: A startling 10.3% of US Airways' flights ran late 70% of the time or more in March. That was almost five times the industry average."

As Joe noted, the botched computer system really hurt the March performance. But still, check out the figures for other months and you will see the pattern.

I hope you choose the AS option for your SEA-PHX flight, as almost everyone here is telling you to do!

Edited to add: Of the seven posters so far who have given a choice, not including me, 6 voted AS and 1 voted US...and this one vote is from a US employee. What a surprise!

Edited: typo

[Edited 2007-05-17 13:54:47]

[Edited 2007-05-17 13:56:46]

Those who want to do something will find a way; those who don't will find an excuse.
User currently offlineBridogger6 From United States of America, joined Apr 2005, 719 posts, RR: 9
Reply 10, posted (9 years 1 week 4 days 2 hours ago) and read 7963 times:

To the above comment, notice how the HP poster mentioned US Airways USUALLY beats AS in on-time performance... this is actually true. So your whole waste of breath on showing an article that covers US's March melt-down is just that. Most other airlines wouldn't have done so well with a computer switchover either, although I do believe US could have better prepared for theirs.

Having flown both airlines on the routes, I like the US (HP) flight attendants better, and depending on the aircraft type (if it's an airbus vs a 737) you'll get a movie. If the OP is flying in first though, I would choose AS, as they have more to offer in that department I would imagine. If the OP is flying in coach, I'd go for US.

User currently offlineClassicLover From Ireland, joined Mar 2004, 4961 posts, RR: 22
Reply 11, posted (9 years 1 week 4 days ago) and read 7956 times:

Alaska always.

Superb airline!

I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineCragley From Australia, joined Jul 2004, 430 posts, RR: 0
Reply 12, posted (9 years 1 week 3 days 19 hours ago) and read 7943 times:

Thanks heaps people.

Just issued an AS ticket.

Alaska it is!


User currently offlineFlyboy80 From United States of America, joined Jul 2001, 2026 posts, RR: 3
Reply 13, posted (9 years 1 week 2 days ago) and read 7916 times:

I non rev on AS a lot. What bugs me as how the pilots taxi just like american. I timed them once when there was practically zero activity in PDX to taxi from gate, C4 I believe to RW 25L (I think) and it took them 13minutes.I assume they are paid actual time, and thats why they do this. Anyways, it just really annoys me. Thank god I don't have to commute anymore. Another thing that Alaska needs, as indicated in a survey not long ago among select MVP members, is the QX in-flight service. If you could get a free glass of wine, and a decent snack these days on an AS flight, plus their double In-flight service. It would be great, currenty their service IMO doesn't make them any different that anyone else. I've noticed on many recent AS flights as of late, thier junior In-flight personnel are really starting to lack. A tie isn't a neccesity, but they should have thier shirts buttoned properly. It annoys the heck out me.

I non rev on US on a monthly basis as well, and its important to remember that your flight from SEA-PHX will be ex HP (in terms of crew and aircraft) so the service is mediocre, and the underpayed staff really don't care most of the time about you, where your going, or when you need to be there. Instead they are typically rude.

When I used to commute to PHX and I couldn't take my carrier and had to choose AS or HP I would take HP only if I could get an airbus. Its much more comfortable, and theres a better exit row oppritunity if its a 320, and I personally like the fact that HP has larger beverage cups than Alaska lol.

Just my .02


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