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Which Airline Has The Worst Inflight Service?  
User currently offlineTasha From , joined Dec 1969, posts, RR:
Posted (11 years 11 months 3 days 5 hours ago) and read 5292 times:

My choice would have to be ASA. Unfortunately, I fly them quite regularly from GPT to ATL (and return). They operate this route normally with a CJ and the flight is around an hour give or take. While this is a one-class flight and they claim to offer beverage service, it sometimes doesn't work out that way.

I have been on several of these flights where the lone flight attendent has served to first six or seven rows and then stops. I have even been on a flight where the FA just sat on her jumpseat infront of the cockpit door and did her nails for most of the flight. Beverage service didn't start until the decent into ATL, and stopped after less than half the cabin was served.

I have also seen however, where there were two beverages served by a very attentive FA. Normally you can consider yourself fortunate to recieve even one, especially when sitting in the back of the aircraft. Good service and an attentive FA are unfortunately the exception rather than the rule at ASA.

Tasha  Smile/happy/getting dizzy

15 replies: All unread, jump to last
User currently offlineLacsaA320 From , joined Dec 1969, posts, RR:
Reply 1, posted (11 years 11 months 3 days 3 hours ago) and read 5195 times:

I would say AA... among other two DL and NW.

User currently offlineCOAB767 From Guam, joined Nov 2003, 1377 posts, RR: 8
Reply 2, posted (11 years 11 months 2 days 18 hours ago) and read 5169 times:

I also have to go with AA, AS and HP come in a close 2nd and 3rd.

Continental Micronesia: "Fly With The Warmth Of Paradise"
User currently offline4jaded From United States of America, joined Apr 2004, 248 posts, RR: 0
Reply 3, posted (11 years 11 months 2 days 14 hours ago) and read 5139 times:

I agree that AA and HP are pretty consistently bad. Sadly those are the two carriers I worked for and unfortuntaly spent alot of time on as well so I suffered right along with the crowd.

User currently offlineAirbus3801 From United Kingdom, joined Apr 2004, 1089 posts, RR: 5
Reply 4, posted (11 years 11 months 2 days ago) and read 5122 times:

Why are some of you going tough on HP. I don't really have bad experiences and I almost always fly them! Sure, they use to be bad but maybe some of you are still going tough on them because of prior incidents. HP has been working hard to boost the overall product of the airline and, I have seen great improvement from them so far.

User currently offlineINNflight From Switzerland, joined Apr 2004, 3783 posts, RR: 56
Reply 5, posted (11 years 11 months 1 day 23 hours ago) and read 5119 times:

I would suggest FR and LH! Sandwiches all the way  Insane Also, on FR you have to pay for the sandwich  Laugh out loud

Jet Visuals
User currently offlineCessnaLady From Mexico, joined May 2004, 312 posts, RR: 4
Reply 6, posted (11 years 11 months 19 hours ago) and read 5059 times:

I say AA... Far worse than any other I have flown... Aeroflot in the early 90's comes close.


User currently offlineBofredrik From , joined Dec 1969, posts, RR:
Reply 7, posted (11 years 10 months 3 weeks 6 days 22 hours ago) and read 4997 times:

In Europe: Olympic and Alitalia.

User currently offlineCitationJet From United States of America, joined Mar 2003, 2626 posts, RR: 3
Reply 8, posted (11 years 10 months 3 weeks 6 days 20 hours ago) and read 4988 times:

Lately I have flown AA, UA, and HP. My experience is that AA is the worse of the three. My wife worked for AA for 12 years.
It is amazing how the level of service and aircraft condition has declined recently. On a OGG to DFW AA 767 trip last November, the overhead lights didn't work, the movie didn't work. The pax in the row ahead had to borrow a F/As flashlight to read a book. Part way thru the 8 hour flight the FAs were sitting in the galley in the back playing cards.

Boeing Flown: 701,702,703;717;720;721,722;731,732,733,734,735,737,738,739;741,742,743,744,747SP;752,753;762,763;772,773.
User currently offlineTasha From , joined Dec 1969, posts, RR:
Reply 9, posted (11 years 10 months 3 weeks 6 days 11 hours ago) and read 4977 times:

About the FA playing cards...

You have to give everyone a break sometime. FA cannot constantly be on their toes during the whole flight. That with the poor condition of the aircraft however is inexcusable.


User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Reply 10, posted (11 years 10 months 3 weeks 6 days 10 hours ago) and read 4971 times:

Pure and simple,Olympic!

Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineVS4ever From United States of America, joined Jun 2004, 551 posts, RR: 3
Reply 11, posted (11 years 10 months 3 weeks 5 days 15 hours ago) and read 4938 times:

Took a flight with BD (BMI) from BHX to BRU, now it was only a short trip, but still, the FA's were rude, the sandwich, I swear was 3 days old, ask for a drink, forget it, and this was before BMIbaby.

Sucked big time!

Bring Back Orion Airways, you were the best!
User currently offlineLono From United States of America, joined Apr 2004, 1347 posts, RR: 1
Reply 12, posted (11 years 10 months 2 weeks 10 hours ago) and read 4864 times:

For sure AS....
Old nasty F/A's with bad attitudes
One trip with the drink cart in a 3 hour flight... Then to the back they went to talk loudly (about their contract negotiations and how management was expecting too much from them).... Everyone could hear them and most were expecting them to do their job and make another beverage service run... They did not ... even when asked...

Wally Bird Ruled the Skys!
User currently offlineKalakaua From United States of America, joined Jan 2004, 1516 posts, RR: 5
Reply 13, posted (11 years 10 months 2 weeks 6 hours ago) and read 4847 times:

Well, I've been getting great service from all the airlines I've been on. The trick about F/As... Give them a genuine smile! That always seems to work for me.

Gravity explains the motions of the planets, but it cannot explain who set the planets in motion.
User currently offlineKoreanair747 From , joined Dec 1969, posts, RR:
Reply 14, posted (11 years 10 months 2 weeks 5 hours ago) and read 4844 times:

For me it would be Thai Airways

User currently offlineXJRamper From United States of America, joined Dec 2003, 2511 posts, RR: 42
Reply 15, posted (11 years 10 months 1 week 6 days 23 hours ago) and read 4832 times:

It depends on your idea of "good" inflight service. If you expect a steak and a hot towel then you will always have "bad" inflight service. However, whenever I fly, I expect nothing and usually get something. So, I rarely have bad inflight service. The only thing that I expect is a smile and a hello. But then again thats just me.  Smile/happy/getting dizzy


Look ma' no hands!
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