COFanNYC From United States of America, joined Jan 2007, 215 posts, RR: 0 Posted (8 years 3 months 2 weeks 1 day 4 hours ago) and read 8082 times:
I usually discount the opinions of people at Skytrax forums when they are overly negative because people tend to exaggerate when they want to describe how horrible their situation was.
There is scarcely one good thing said about Ryanair. It almost seems like every flight of theirs is delayed or canceled or diverted or the flight attendant beats the crap out of you (ok I made up the last one).
I was just wondering if you really can have a good experience with them or just a "not so bad" experience. I ask because I'm flying them twice next month and now I'm nervous.
FlyKev From United Kingdom, joined Jan 2006, 1398 posts, RR: 1
Reply 1, posted (8 years 3 months 2 weeks 1 day 3 hours ago) and read 8076 times:
AIRLINERS.NET CREW FORUM MODERATOR
Well, I travelled with them last year from STN to BLK and I cannot complain.
The service was available if I wanted it,. leg room felt good, and the seats seemed comfy.
To top it all off, I even got to visit the flight deck on the return flight once we had landed.
So yes, you can have a good trip with FR.
The white zone is for immediate loading and unloading of passengers only
Findingnema From United Kingdom, joined May 2007, 55 posts, RR: 0
Reply 2, posted (8 years 3 months 2 weeks 1 day 1 hour ago) and read 8065 times:
Since the airline opened their base at EMA two years ago, I've been using Ryanair quite frequently, and every experience has been good, though it's a question of preparation. If you go to the airport expecting nothing, having prepared adequately (ie got to the airport in plenty of time, bags under the weight limit etc.) and sit back in your seat then in my experience they get you to your destination on time, with your bags and on fairly new aircraft. Crews are smartly dressed, if not overly friendly and in some cases overly understandable (the grasp of English of some crew members seems quite poor), the sub-contracted ground staff are typical of handling agents and you have to purchase things onboard. As long as none of that shocks you and you're prepared to pay for your extras, Ryanair is an affordable way of getting from A to B, no different than a bus. If you want stellar customer service and masses of frills, pay more and fly BA - though good luck getting your bag to travel with you!
My postings on this site are my own and don’t necessarily represent British Airways’ positions, strategies or opinions
BritMidDC9 From Hong Kong, joined Oct 2006, 33 posts, RR: 0
Reply 4, posted (8 years 3 months 2 weeks 11 hours ago) and read 8025 times:
I have used FR a few times. Although the experience wasn't bad, I wouldn't describe it as good either.
I know FR cabin crew are allegedly over worked and under paid but, but I really do believe that a smile costs nothing. For me it's the little details that make a flight a 'good' flight.
I've seen cabin crew with un-ironed uniforms, a male crew member wearing a black 'bon jovi' t-shirt under his white work shirt, which obviously showed through. I've seen a female crew member mutter swear words under their breath at my partner after he tutted when she smashed into his knee with her trolley (admittedly his knee shouldn't have been in the aisle in the first place!)
It's just little things like that put me off flying with them. I also find the interior of their aircraft absolutely repulsive, very cheap and tacky looking.
BCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 14
Reply 5, posted (8 years 3 months 2 weeks 7 hours ago) and read 8009 times:
I was dreading my first FR flight having believed all the bad things written about them in the press and on this forum. However, they offered a direct flight from my local airport (LGW), the price was reasonable, so I thought it would only be an hour or so, so I would tolerate everything. However
Check-in was exactly the same as that offered by many legacy airlines, albeit you could only check in 2 hours before the flight
I would have preferred an assigned seat but boarding was handled efficiently and there was no mad jostle to board as predicted
Cabin crew were cheerful and polite at all times – far, far better and more professional than anything I have experienced on Virgin
The aircraft was new and clean, and although the cabin/seats etc were nothing to sing praises about, all were perfectly adequate for a short trip
A reasonable range of in-flight drinks and snacks was available to purchase, no more expensive than the choice offered on many train services
The flight departed on time and arrived ahead of schedule
My luggage was in the baggage reclaim area before I arrived
The return flight was equally uneventful, and again arrived ahead of schedule. I therefore NOW have no hesitation in flying FR and have since flown with them many times. Only once have I had a delay on FR and that was as a result of additional security measures at LGW being a shambles. However, on this occasion FR delayed the departure of the aircraft, the ground crew went out of their way to help people, and even the cabin crew apologised for the inconvenience that passengers had encountered in the terminal. I have yet to encounter a rude FR flight attendant.
So to answer the question in the thread starter, I have always had good experiences with FR and, no, I am not an employee or director of the airline!
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
Pe@rson From United Kingdom, joined Jan 2001, 19452 posts, RR: 52
Reply 7, posted (8 years 3 months 2 weeks ago) and read 7979 times:
Never had a problem - and I've flown FR many times.
Beware of Skytrax: only a tiny, tiny, tiny fraction of customers actually reply (FR has carried 43m in the last year). And like on the news, only the bad stuff generally is interesting/readable. And besides: Skytrax judges it on its product, which isn't what FR is about - FR has no frills, it's all about price, punctuality and fewest lost bags (primarily on routes that are thin and either underserved or not served before) - so it is inherently wrong on that fundamental basis.
Quoting BCAL (Reply 5): I have yet to encounter a rude FR flight attendant.
Neither have I.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
PlymSpotter From Spain, joined Jun 2004, 11993 posts, RR: 59
Reply 9, posted (8 years 3 months 1 week 6 days 3 hours ago) and read 7936 times:
I've never had a problem either with them, but I was a little reticent about flying their 732's again as they really were ready for the knackers by the time they left the fleet. Once on the aircraft it's just lie being on a bus, only it's far better than National Express.
...love is just a camouflage for what resembles rage again...
1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 11, posted (8 years 3 months 1 week 3 days 22 hours ago) and read 7873 times:
As long as nothing goes wrong then Ryanair will get you from A to B without much fuss (aside from all the inflight adverts but have had those on UA, BA and VS). Admittedly if something goes wrong though you will have trouble as no low costs will pay for any hotel or transport costs.
Quoting BCAL (Reply 5): I have yet to encounter a rude FR flight attendant
I haven't seen one of their F/As being rude to the passengers but one on flight the FA resorted to yelling to her colleauge down the aisle after trying the crew phone and using the call button!
AY104 From Canada, joined Nov 2005, 507 posts, RR: 6
Reply 12, posted (8 years 3 months 1 week 3 days 4 hours ago) and read 7848 times:
That's a bit like saying: "Can you have a good experience on a bus ride?" Only flew with them twice, expected nothing and was not disappointed. When you consider the length of their longest flight, must be just over 2.5hrs, really nothing to want for. Bring your own entertainment, and if you don't want to buy water onboard, buy some in the air terminal. It's pretty simple, but I guess if one is used to elite status and having a dedicated F or J Checkin, the scramble for the check-in desk 2 hrs before the flight could be a bit daunting. I understand you can now check in online, so I guess if one only has hand luggage, you could go directly to the gate without lining up at the check-in desk.
Unfortunately, on one of my 2 flights (STN-TMP and TMP-STN), I was sitting at the window, and the woman next to me who was travelling with her partner or husband (who was on the aisle), was stinking drunk. So for 2.5 hours I had to pretend to be asleep so I did not have to put up with her constant ridiculous and annoying behaviour. For some reason, I heard her say to her partner that she found me attractive, and I could feel her body against mine for nearly the whole trip. As I am a gay man, you can imagine that was not a turn-on. Believe me, even if I was straight, it would still not have been a turn-on. They were both speaking Finnish, so I pretended not to understand even though I speak it fairly fluently. That was the only thing that really saved me. That was a most unpleasant experience, but I cannot blame Ryanair for that one, as they were cut off the booze shortly into the flight as soon as the crew realized their state of inebriation. On the flight out, however, I sat beside a delightful young English girl who was on her way to Tampere to meet her boyfriend, and she would stay and teach English and learn Finnish. We had a lot in common, and it made the trip very pleasant indeed. It's the luck of the draw, really. I had a 9.5 hour flight on Air Canada once Transatlatic, which was pretty bad, so it just depends on the scenario at the time of travel in a lot of cases, and how one copes with making the best of a flight.
The only thing a customer should expect for his/her loyalty is good service
RedArrows From Ireland, joined May 2007, 68 posts, RR: 0
Reply 14, posted (8 years 3 months 5 days 21 hours ago) and read 7797 times:
i flew ORK-LHR with Ryanair and i enjoyed it,we arrived five minutes before schedule outbound and were on time on the way back,then again it was only a 55 minute flight so maybe I just didnt have enough time to get annoyed
Gemuser From Australia, joined Nov 2003, 6095 posts, RR: 6
Reply 18, posted (8 years 3 months 4 days 11 hours ago) and read 7743 times:
Flew then in 02 PSA-STN, no real problems at all. Some annoyances, their checked baggage limt of 15kg SHOULD have been a problem as we were travelling from Oz for 6 weeks and were each nearer 20kgs then 15kg. I had the cash ready, but the checkin agent never asked for it and just processed the bags!
If I was to do it again I would make sure I had a pretty good backup plan in place as if the aircraft went mechinical the consenquences of being stranded in PSA would have been a real problem.