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Delta Flight Attendants-- Consistent Trend  
User currently offlineAT From United States of America, joined Jul 2000, 1008 posts, RR: 0
Posted (7 years 4 weeks 9 hours ago) and read 4892 times:

We tend to lump the major US carriers together in an "each-one-worse-than-the-other" category, but I have been flying frequently this year and have found, time after time, Delta Airlines' cabin crew to be superior to other US carriers.
They are friendlier, more polite and helpful, and do contribute to a more pleasant overall flight; and this is a consistent rather than a one-time observation. May be it has something to do with Delta being based in Atlanta (Southern Hospitality?)

Have others noted that as well? Or would you give the "best crew" award to a different carrier? IMO, continental and crews are pretty good too but less consistently so, and American is very hit or miss.

Comments?

26 replies: All unread, showing first 25:
 
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 1, posted (7 years 4 weeks 9 hours ago) and read 4866 times:

I had the pleasure of flying with Delta SAN-SLC-MSP-SLC-SAN on June 29th and July 3rd. I found every Delta employee to be friendly, smiling, and very much enjoying their job. That also goes for the SkyWest as well.

My trip report:

http://www.airliners.net/discussions/trip_reports/read.main/103959/



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineGlobalATL From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 4 weeks 9 hours ago) and read 4785 times:

I concur. Delta Air Lines flight attendants tend to be the most consistant with service standards. Including procedures, willingness to assist w/ boarding, etc etc and the "Delta Style" service and that does include the company's roots from the south.

User currently offline747fan From United States of America, joined Jun 2007, 1185 posts, RR: 1
Reply 3, posted (7 years 4 weeks 9 hours ago) and read 4744 times:

I agree as well - when I flew DL internationally to CDG last year the crews on both flights (DL22-777 and DL21-763) were excellent. Never did they pull a disappearing act and hang in the galleys and they were constantly coming around between meals with coffee/tea/water; all were very nice and polite. And I loved their new uniforms, especially the red dress!

User currently offlineCuriousFlyer From United States of America, joined Oct 2006, 680 posts, RR: 0
Reply 4, posted (7 years 4 weeks 9 hours ago) and read 4734 times:

I have always found DL to be a subpar airline, very much like AA, US and UA, and I only like travelling with CO. I will actually fly with AA and DL next week, which is quite unusual for me, and will see if I notice an improvement...

User currently offlineFoxecho From United States of America, joined Dec 2000, 746 posts, RR: 17
Reply 5, posted (7 years 4 weeks 9 hours ago) and read 4721 times:

All-

Thank you very much for your compliments!

Andrew
JFK/MEM/MCI



..uh, we'll need that to live......
User currently offlineAA767400 From United States of America, joined Jan 2001, 2335 posts, RR: 26
Reply 6, posted (7 years 4 weeks 9 hours ago) and read 4698 times:

Quoting AT (Thread starter):
May be it has something to do with Delta being based in Atlanta (Southern Hospitality?)

I think it has to do more with valuing their jobs more than others. They went through some hard times, and now they have a better outlook on things. Plus they don't have a union and can be fired on the spot. Delta Flight Crews are awesome, and I hope they keep getting great new routes.

Other airlines like AA,UA,US, and NW have unions and can't be fired easily. In fact , it is pretty hard to do so making Crews there not afraid of a passenger letter about them, or being to standard. Also older Flight Crews tend to bring in the old union "us and them" culture making newer Flight Crews on the same agenda as older ones.



"The low fares airline."
User currently onlineOA412 From United States of America, joined Dec 2000, 5233 posts, RR: 25
Reply 7, posted (7 years 4 weeks 8 hours ago) and read 4576 times:

Quoting AT (Thread starter):
Have others noted that as well? Or would you give the "best crew" award to a different carrier? IMO, continental and crews are pretty good too but less consistently so, and American is very hit or miss.

Totally agree with this. I fly DL quite a bit and have always found their crews to be consistently wonderfula and hospitable. That's not to say that you don't find a bad apple in the bunch here and there but with DL it definitely appears to be much more the exception than the rule.



Hughes Airwest - Top Banana In The West
User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 8, posted (7 years 4 weeks 8 hours ago) and read 4545 times:

I have to agree - as a Medallion I find Delta's F/As (and often, ASA/Comair) to be some of the nicest around. While I've had a couple of mediocre NYC based crew (I guess it's the area), most are excellent.
-A



What now?
User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 4 weeks 8 hours ago) and read 4520 times:

I think a lot of the attitude you get from the crew reflects on the attitude you give them.

I tend to fly non-stops versus connections so I have flown CO, AA, DL, UA, HA, US, WN and F9 in the recent past domestically and I have not had one rude F/A on any of them.


User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 10, posted (7 years 4 weeks 7 hours ago) and read 4500 times:

Delta is also giving their employees post-bankruptcy incentives. One of the incentives is for the employees to achieve three goals for each month (on-time performance, complaints, baggage, maybe). If they achieve one goal I think they get $25, two, they get $50, and all three goals they get $100. Not exactly sure about the goals, but you get the idea. Also, the employees all LOVE the management. Everyone is sad to see Grinstein go, but just as happy if Whitehurst becomes the new CEO. It's a new Delta!


The proper term is "on final" not "on finals" bud...
User currently offlineSW733 From United States of America, joined Feb 2004, 6306 posts, RR: 9
Reply 11, posted (7 years 4 weeks 6 hours ago) and read 4497 times:

Quoting AT (Thread starter):
but I have been flying frequently this year and have found, time after time, Delta Airlines' cabin crew to be superior to other US carriers

I have to admit that I usually find DL to have some of the best flight attendants...probably the best or second best, IMO, of all legacies (to me, AA gives them a run for their money), but they aren't perfect. About 3 weeks ago I flew MCI-ATL-DUB, and the MCI-ATL folks were FANTASTIC, while all but one or two of the ATL-DUB flight attendants were very, very dissapointing. I guess that, again, IMO, DL is a close second to AA in the legacy column.


User currently offlineAT From United States of America, joined Jul 2000, 1008 posts, RR: 0
Reply 12, posted (7 years 4 weeks 4 hours ago) and read 4485 times:

Thanks for all your replies! It seems we concur then on Delta.

Not quite relevant to this thread, but although I like the new leather seating, one thing I miss is the dark blue striped upholstry they had on the bulkheads. Was very classy.


User currently offlineDelta767300ER From United States of America, joined Dec 2003, 2562 posts, RR: 12
Reply 13, posted (7 years 3 weeks 2 days 1 hour ago) and read 4365 times:

Quote:
one thing I miss is the dark blue striped upholstry they had on the bulkheads. Was very classy.

The dark blue pinstripes were nice but I like the white colored interiors a lot better. The new interiors make the aircraft seem a lot more spacious.

-Delta767300ER


User currently offlineMdodd From United States of America, joined Jul 2007, 348 posts, RR: 0
Reply 14, posted (7 years 2 weeks 6 days 13 hours ago) and read 4302 times:

I agree Delta is good, but I think COA is just about as consistant and friendly in my opinion.
I've flew COA a lot more, though.
Anyone agree?


User currently offlineRlorenzo24 From , joined Dec 1969, posts, RR:
Reply 15, posted (7 years 1 week 1 day 5 hours ago) and read 4130 times:

Quoting AA767400 (Reply 6):


User currently offlineRlorenzo24 From , joined Dec 1969, posts, RR:
Reply 16, posted (7 years 1 week 1 day 5 hours ago) and read 4129 times:

Quoting AA767400 (Reply 6):

DL employees smile and are nice because they feel respected, well treated and enjoy their jobs. You can't get a crew member to smile at customers if they're company doesn't care about them. Implying that they smile for fear of losing their job is not true. I'm sure they wouldn't want to work at a company that instills fear. It's not true that it's harder to get fired at companies such as AA. I am one of many that recently got fired from them and having a union only acts as a defense barrier but in no way is a guarantee that you'll get your job back. The difference in working for a union and a non-union airline is that with a non-union airline, you find another job and move on with your life, whereas you're left hanging in the meantime while the union does their job and defends you.


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3803 posts, RR: 29
Reply 17, posted (7 years 1 week 6 hours ago) and read 4080 times:

My most recent flight on Delta was nearly one year ago (STT-ATL, with DL* opb Shuttle America connection to MSP). The Delta mainline, as well as DL* FAs were very good, though not what might be considered exceptional when compared to their counterparts at AA, NW and US, with whom I have also flown at around the same time and since.

Wandering slightly off-topic... what has surprised me most about the attitudes and helpfulness of Delta staff during the past year has occured on the ground at PHX, where Delta handles Sun Country's flights. On three different occasions I have accompanied and helped visiting family members though the check-in process with Delta for their Sun Country PHX-MSP flights. If Delta's PHX ticket counter staff are as positive and capable with their own flights as they are with the Sun Country flights they handle, one can surmise that they do an all-around consistenly superb job!


User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 18, posted (7 years 1 week ago) and read 4057 times:

Quoting Mdodd (Reply 14):
I agree Delta is good, but I think COA is just about as consistant and friendly in my opinion.
I've flew COA a lot more, though.
Anyone agree?

I agree with you.......CO does have very good crews.

Quoting Evan767 (Reply 10):
One of the incentives is for the employees to achieve three goals for each month (on-time performance, complaints, baggage, maybe). If they achieve one goal I think they get $25, two, they get $50, and all three goals they get $100. Not exactly sure about the goals, but you get the idea.

Sound alot like the CO incentive bonus that Gordon started long time ago.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4746 posts, RR: 45
Reply 19, posted (7 years 1 week ago) and read 4055 times:

Quoting IAHFLYR (Reply 18):
agree with you.......CO does have very good crews.

I find CO crews to be too much from time to time. Almost robotic.



Some see lines, others see between the lines.
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 20, posted (7 years 6 days 17 hours ago) and read 4046 times:

Quoting Alitalia744 (Reply 19):
Almost robotic.

Did you ever want to pull on the front of the uniform to see if a panel opened up and all the wires were inside?  duck   Smile

Robotic, that is interesting......I'll keep that in mind today when I get on the plane, never thought of it in that manner before.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineQXatFAT From Israel, joined Feb 2006, 2404 posts, RR: 5
Reply 21, posted (7 years 4 days 19 hours ago) and read 4006 times:

Id say Delta has an amazing flight crew. Deffinatly top notch in the US of A. But I will be flying Express Jet here on Monday so we will see. I hear good things about their crew  Smile


Don't Tread On Me!
User currently offlineAlitalia744 From United States of America, joined Mar 2000, 4746 posts, RR: 45
Reply 22, posted (7 years 4 days 10 hours ago) and read 3994 times:

Quoting IAHFLYR (Reply 20):
Did you ever want to pull on the front of the uniform to see if a panel opened up and all the wires were inside?

Sometimes yeah  Smile

Quoting IAHFLYR (Reply 20):
Robotic, that is interesting......I'll keep that in mind today when I get on the plane, never thought of it in that manner before.

I guess it's just my perception. Don't get me wrong, CO is a great airline and my number two choice for domestic travel, I just find that sometimes their flight attendants are too serious.

I always thought of it this way:

CO is like your Aunt. She's very strict and sometimes up-tight.
DL is like your old grandmother. She sometimes is all over the place, but you're always guaranteed a fun trip.

I just happen to like my grandmother more than my aunt...

 Smile



Some see lines, others see between the lines.
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 23, posted (7 years 3 days 15 hours ago) and read 3970 times:

Quoting Alitalia744 (Reply 22):
CO is like your Aunt. She's very strict and sometimes up-tight.

Well the CO crew I had the other day was sure not like any Aunt I've seen nor were there any robots either......very happy go lucky, very friendly, and even bantered back and forth with the pax.

Quoting Alitalia744 (Reply 22):
I just happen to like my grandmother more than my aunt...

I hear that!  Smile



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineDavescj From United States of America, joined Jun 2007, 2305 posts, RR: 0
Reply 24, posted (6 years 12 months 2 days 21 hours ago) and read 3876 times:

I find AA to be hit or miss.....I have found CO people to be good......even NW has improved greatly........but, DL from reservations (yes, I do call to get the miles for international upgrade option) to cabin crew to be back on the A game (I won't go into upper mgmt...another rant)...esp in the F cabin they are exceptional.......if only, in only, if only they were given more to work with!!!!!!


Can I have a mojito on this flight?
25 DALelite : DL Flight-Attendants always were good and will remain the best!! Enjoy: DALelite
26 Post contains images Superfly : I have seen many @$$hole customers just pushing and seeing how far they can get with an airline employee or just about any service sector job that de
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