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Lower Fares Vs. Better Service  
User currently offlineZrs70 From United States of America, joined Dec 2000, 3222 posts, RR: 9
Posted (7 years 5 months 2 weeks 12 hours ago) and read 3043 times:

Would you rather have rock bottom fares and minimal service or higher fares with more perks?

What is your breaking point?


14 year airliners.net vet! 2000-2013
19 replies: All unread, jump to last
 
User currently offlineDeskflier From Sweden, joined Jan 2007, 537 posts, RR: 0
Reply 1, posted (7 years 5 months 2 weeks 8 hours ago) and read 3034 times:

I don't travel much, but for most people I know it's not an issue of low price vs more perks, but travel or not travel. With cost as the main deciding factor. Could possibly be another outcome if I knew more people that do business travel.


How can anyone not fly, when we live at a time when we can fly?
User currently offlineMdodd From United States of America, joined Jul 2007, 348 posts, RR: 0
Reply 2, posted (7 years 5 months 1 week 6 days 2 hours ago) and read 2996 times:

I think low price.
While I always prefer better planes, airlines and services, my wallet doesn't always agree.


User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 5 months 1 week 3 days 21 hours ago) and read 2962 times:

I travel F anyway, so service is the ticket for me.

I appreciate the 'perk' with my F ticket . . . no lines, no BS, free drinkies, wider seat.

Adding decent service aboard the a/c would be a great plus.

Decent something to eat - toss that damned snack basket out the door. And an F/A that gives a crap.

Most all the time, I have a decent ride. No complaints about the crew at all . . . . but the in-flight offerings by almost all carriers today (save CO and UAs Premium Trans-Cons) sucks. Bottom line.


User currently offlineQwame From United States of America, joined Aug 2006, 129 posts, RR: 0
Reply 4, posted (7 years 5 months 1 week 3 days 17 hours ago) and read 2954 times:

I think it depends on where you are travelling too. I can take low prices and crapy service or minimal service for say 2-3 hrs. However, if I was going from JFK to LHR. I would want some decent service.

User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 5, posted (7 years 5 months 1 week 3 days 2 hours ago) and read 2943 times:

Since I generally fly only from BDA to BOS or other East Coast cities, the flight really is little more than a bus ride at 37000 feet. So with that in mind...price, the lower the better.
On the few occasions I've flown BDA-LGW, I've flown BA in Y class and really had no complaints. It's not a 4-star restaurant you're in...it's mass transport. As long as I can curl up in my seat and read, snooze, and enjoy a snack of some description I'm happy.



'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
User currently offlinePacNWJet From United States of America, joined Sep 2000, 980 posts, RR: 0
Reply 6, posted (7 years 5 months 1 week 3 days 1 hour ago) and read 2941 times:

Count me as one of those people old enough (44) to remember a time, albeit when I was in my 'teens, when service in Coach/Economy (call it what you will), both on the ground and in the air, was good enough that one did not have to fly Business or First in order to have a pleasant travel experience. Nowadays it's not only the in-flight experience that has deteriorated in Coach, but also the ground service (phone reservations, check-in, baggage, etc.) that has descended to such a low level that air travel is an ordeal, something to be dreaded. Most (not all) of this can be chalked up to the mass public's demand for low fares.

My wife and I are blessed with good jobs, sufficient frequent flyer miles, and a financial situation that is comfortable enough for us either to upgrade or purchase Business or First Class tickets on most of our flights. We do so because Coach is an unpleasant experience for us. However, we would gladly pay more money than what is currently typically charged in Coach if Coach service (both on the ground and in the air) were restored to the levels that existed before mass demand for low fares drove Coach service to the lowest common denominator.

So, short answer: If Coach service, both on the ground and in the air, was what it once was before the low fare craze, my wife and I would gladly pay more for it, especially if it meant that we could travel more often (in other words, if an improved Coach cost more than what is currently charged in Coach but less than what we currently pay when we purchase Business or First Class without using upgrades).

[Edited 2007-07-16 18:02:41]

User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 7, posted (7 years 5 months 1 week 3 days ago) and read 2932 times:

An airliner is simply a means to get from one place to another. You don't see train and bus company workers brown nosing with their riders. Why should an airplane be any different?

An airplane trip isn't supposed to be like a weekend stay at a 5-star hotel or an afternoon at a fancy health spa.

Give me lower fares any day.


User currently offlineTurkishWings From United States of America, joined May 2006, 1453 posts, RR: 8
Reply 8, posted (7 years 5 months 1 week 2 days 23 hours ago) and read 2921 times:

Low fares for flights up to 3-4 hours.. Better service (especially better seats and IFE) for longer flights...


Coffee - Tea or Me?
User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 9, posted (7 years 5 months 1 week 2 days 21 hours ago) and read 2916 times:

Quoting AsstChiefMark (Reply 7):
An airliner is simply a means to get from one place to another. You don't see train and bus company workers brown nosing with their riders. Why should an airplane be any different?

An airplane trip isn't supposed to be like a weekend stay at a 5-star hotel or an afternoon at a fancy health spa.

Give me lower fares any day.

Ooh, the F class elite is going to flame you for that one!!! However, I agree with you wholeheatedly.



'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 5 months 1 week 2 days 21 hours ago) and read 2912 times:

Quoting Kmh1956 (Reply 9):
Quoting AsstChiefMark (Reply 7):
An airliner is simply a means to get from one place to another. You don't see train and bus company workers brown nosing with their riders. Why should an airplane be any different?

An airplane trip isn't supposed to be like a weekend stay at a 5-star hotel or an afternoon at a fancy health spa.

Give me lower fares any day.

Ooh, the F class elite is going to flame you for that one!!! However, I agree with you wholeheatedly.

Naaa, some of us won't.

Mark flies out of MSP, and it's my guess he's airborne 2 to 3 hours at best.

I fly outta ANC - and have to fly at least 3.5 hours to get to my first Continental US gateway (SEA). Let alone 6 hours to ORD or 5.5 hours to MSP or 6 hours to PHX. Then I continue from one of the gateways, elsewhere.

So I don't mind shelling out for an F seat. If I'm going to be stuck aboard a tube hurtling through the atmosphere for 6-7-8-9 hours, I don't mind at all. Expensive? Perspective I guess. Worth the cost? Depends on the carrier.

Since I'm going to buy an F ticket anyway, then yes, service is important. Not just on the ground - but in the air. Particularly in the air. I'm not a stuffy crumudgeon that shakes his empty glass or rings the call button for a glass of water, that's not my style. I don't even necessarily need a smile . . . and I always remember you get what you give. So a little please and thank you goes a long way.


User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 11, posted (7 years 5 months 1 week 2 days 21 hours ago) and read 2909 times:

Quoting ANCFlyer (Reply 10):
So a little please and thank you goes a long way.

The very first words I was taught by my parents after mama and dada....and the same for my own daughter. It's never to early to learn good manners...

Quoting ANCFlyer (Reply 10):
Naaa, some of us won't.

I wasn't even thinking of you when I posted that....I never figured you for an elitist!!



'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
User currently offlineTrijetsRMissed From United States of America, joined Oct 2006, 2399 posts, RR: 7
Reply 12, posted (7 years 5 months 1 week 2 days 19 hours ago) and read 2901 times:

Low fares for domestic flights within the US. The service (or lack thereof) is pretty similar across the board. For intercontinental flights, I'd be willing to pay a little more to fly on a foreign carrier with better service.


There's nothing quite like a trijet.
User currently offlinePGNCS From United States of America, joined Apr 2007, 2858 posts, RR: 48
Reply 13, posted (7 years 5 months 6 days 16 hours ago) and read 2837 times:

Better service any day. I would never set foot on Ryanair or Skybus.

User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 14, posted (7 years 5 months 4 days 11 hours ago) and read 2798 times:

I usually try for some mix. I run a kayak search and find out the cheapest airfare available within my time constraints (if any). Domestically, I give about a $20-$25 margin depending on length of flight, and internationally I give a $50-$100 margin depending on length of flight, and choose the best service option within that margin.

However, on special occasions I may choose the best service option regardless of its price. Technically this hasn't happened yet, but such special occasions may include things like birthdays (only if I happen to fly on the day itself), honeymoons, and so forth. (For something like my birthday, I'd still choose a Y-seat or maybe upgrade with miles, but for something like a honeymoon I'd go in first class). One example: the very first flight I take after I graduate from college will be the best option available. Most likely I will be flying PHX-MSP but it could vary. But if it is PHX-MSP, I'd fly Sun Country in first class. The return would just be in Y, though.


User currently offlineSevenair From United Kingdom, joined Feb 2001, 1728 posts, RR: 0
Reply 15, posted (7 years 5 months 4 days 1 hour ago) and read 2778 times:

I think 10% more for good service. But often the difference is a lot more. For flights to London from NCL, I usually choose STN with easyJet as it is cheaper. Returns can be had for GBP44+20 for the train is GBP64. If I can get a cheap BA flight for GBP69, I will choose BA as there are a few more perks.

If it is long haul, then I am afraid I always go for the cheapest. Take a few weeks ago. I got totally mistreated bya flight school in Florida. Last minute with Globespan was $178 all in one way including a light meal. BA would have been $650 (I forget how much exactly) so no competition there! Only benefit to flying BA would have been a full meal.

But I have flown FR. And yes, you do get treated like a cow on its way to the slaughter house, but for the price I don't complain. With easyJet (my favorite airline) I am willing to pay a little bit more and fly them over FR. To me easyJet are a humane low fare airline. FR is too hardcore for me.


User currently offlineSK601 From Belgium, joined Jun 2005, 976 posts, RR: 4
Reply 16, posted (7 years 5 months 3 days 22 hours ago) and read 2774 times:

Quoting Zrs70 (Thread starter):
rock bottom fares and minimal service

for flights up to 4 hours

Quoting Zrs70 (Thread starter):
higher fares with more perks

for flights > 4 hours


User currently offlineJFK69 From United States of America, joined Jun 2006, 1420 posts, RR: 1
Reply 17, posted (7 years 5 months 2 days 15 hours ago) and read 2734 times:

Since I have basically become accustomed to the subpar services of our Domestic carriers, price wins out. I do JFK-LHR which is just over 6 hours and I get a meal and a snack box with a screen at my seat. I fly JFK-SEA on AA or B6 which is a little under 6 hours and I don't get a meal, I don't get a snack box and sometimes a screen by my seat. I do both and I accept both. As long as its not within 50 bucks, I will always go with the lower price.

User currently offlineAsstChiefMark From , joined Dec 1969, posts, RR:
Reply 18, posted (7 years 5 months 2 days 2 hours ago) and read 2724 times:

Quoting ANCFlyer (Reply 10):
Mark flies out of MSP, and it's my guess he's airborne 2 to 3 hours at best.

Except when I go to London. Even then, seat 41A (eastbound leg) and 41J (westbound leg) on an AA 772 isn't bad. I always choose the same seats every time.  Big grin


User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 19, posted (7 years 5 months 1 day 21 hours ago) and read 2708 times:

depends on the length of the trip.

4 hours or less price the deciding factor. one caveat (us domestic flights. even if i'm flying transcon for more than 4 hours. i refuse to pay for the misnomer F class. since to me that's not value for money

4 hours or more- service wins out.


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