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How Good Is Air Canada?  
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6570 posts, RR: 50
Posted (6 years 10 months 1 day 11 hours ago) and read 4747 times:

I'll be taking my first series of AC flights in January when I do ATL-YYZ-YVR roundtrip to get on a couple of 77W's. I've read some of the 77W trip reports and I'm sure those will be excellent flights. ATL-YYZ will be on Jazz CRJ's. I guess those flights will be nothing to write home about.

Any thoughts on AC service in general? The BOB selection seems pretty decent...better than some U.S carrier anyway. How are the flight crews?

12 replies: All unread, jump to last
 
User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 10 months 1 day 9 hours ago) and read 4739 times:

Generally it's not that good - on par with American and United. However, the 77Ws are brand new with new IFE so the plane itself and entertainment should be great, but quality of service and cabin crews is anyone's guess. Pretty hit-and-miss.

User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Reply 2, posted (6 years 10 months 1 day 5 hours ago) and read 4721 times:

How long you gonna be in Sydney for? Just the night?
Quoting AlexPorter (Reply 1):
but quality of service and cabin crews is anyone's guess

Very true about service but I find the comfort to be far better than most of the US airlines. I actually really like that Air Canada serves so many destinations. They are, in my opinion, the best airline in Canada. This is because WestJet serves all of 45 destinations and AC serves 240. Westjet, I find, is just about as expensive as AC on many routes and I don't like WS's all 737 fleet (I think I'm the only one in the world who dislikes 737's).



I hear from a lot of people that the 77Ws are extremely comfortable.

Enjoy your trip!  

AF340

[Edited 2007-11-24 15:09:07]

User currently offlineRogerbcn From Andorra, joined Sep 2006, 1209 posts, RR: 20
Reply 3, posted (6 years 10 months 19 hours ago) and read 4684 times:

Hola MSYtirstar!

I have flown AC quite often on the route FRA-YYC, on C-class, and I find their service quite good, above average. Crews have always been quite attentive and really nice. Lots of going around with drinks and refillings, nice food, nicely presented. The amenity kid was quite poor but not very different from KL or NW, my other choices for Canada routes. Seats are the old ones so I am looking forward to getting the new ones which look much more comfortable and private.

My only experience with them in domestic flights is YYC-YVR, on C-class as well, and their service was quite similar to any other European carrier: cold food, lots of drinks and nice crews.


BTW,

Quoting AF340 (Reply 2):
I think I'm the only one in the world who dislikes 737's

,  hissyfit , you are not alone. I am not a very big fan of 737s, rather prefer the A320s.  spin 

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 4, posted (6 years 10 months 15 hours ago) and read 4679 times:

In July I took AC YVR-YUL-YUL. Both flights were 763 aircraft. The flight is about 5 hrs each way, similar to YYZ-YVR. I was in Y, and the service was excellent on both flights. The BOB had been improved, and they did a full BOB and beverage service twice in each direction. The quality of the sandwiches was excellent, and the fact they did the service twice was impressive. Each way, I had eaten before I got onboard, so the first time round I wasn't hungry, but bought a sandwich on the second go-round. No IFE, but the crews were excellent and the good service more than made up for that.
While on the subject of the 777 YYZ-YVR, that is the first leg of the YYZ-YVR-SYD flight, so I am wondering what the service will be on the YYZ-YVR leg. Technically, I suppose it's an Interntional flight, so they might do a complimentary meal service and drinks depending on the time of day. While AC used to, and still does till Dec, operate YVR-HNL-SYD with 763, they used to do a full complimentary meal and beverage service on the YVR-HNL leg. When the YVR-HNL flights are the 762 which do not operate to SYD internationally I believe it is just BOB and no comp alcohol. Someone please correct me if I am wrong. If the 777 YYZ-YVR is full comp service, that will be very nice indeed.
Cheers,
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineWILCO737 From Greenland, joined Jun 2004, 9032 posts, RR: 75
Reply 5, posted (6 years 10 months 13 hours ago) and read 4675 times:
AIRLINERS.NET CREW
HEAD MODERATOR

I'd love to try AC once! Actually I checked flights to Canada from Europe for mid December! but either WAY too expensive (up to EUR 1000) or just full...

So no Canada for me in December...

But what I heard they do a pretty good job!

WILCO737 (MD11F)


[Edited 2007-11-25 06:40:58]


It it's not Boeing, I am not going.
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6570 posts, RR: 50
Reply 6, posted (6 years 9 months 4 weeks 12 hours ago) and read 4604 times:



Quoting AF340 (Reply 2):
How long you gonna be in Sydney for? Just the night?

I'm actually just doing the YYZ-YVR segment and spending one evening there.

Quoting AY104 (Reply 4):
so I am wondering what the service will be on the YYZ-YVR leg

I was wondering the same thing, although on AC.com it seems like it might be a BOB flight as there is nothing listed under the meal service collumn.


User currently offlineGenius12 From United Kingdom, joined Aug 2007, 197 posts, RR: 2
Reply 7, posted (6 years 9 months 3 weeks 4 days 19 hours ago) and read 4556 times:

Hopefully you'll be able to get a flavour of the service Air Canada offered in my recent trip reports:

Air Canada Executive First Part 1 (long) (by Genius12 Aug 8 2007 in Trip Reports)
AC Executive First - A National Disgrace? (pics) (by Genius12 Aug 28 2007 in Trip Reports)

Both my experiences were in Air Canada's non-Project XM cabins on a B763ER and A333. But I wouldn't expect too much in the way of excellent meals or service.


User currently offlineCRJ900 From Norway, joined Jun 2004, 2191 posts, RR: 1
Reply 8, posted (6 years 9 months 3 weeks 2 days 3 hours ago) and read 4510 times:
Support Airliners.net - become a First Class Member!

I'm visiting Canada this coming January and I'll fly AC. Can't wait to see a very small part of this enormous country. AC FAs get a lot of bad words on airlinequality, grumpy, sour, old, disinterested etc etc... it'll be fun to judge that myself.

I'm dying to try the AC Jazz CRJ705. Do they fly short (and cheap) flights around YYZ or are they all long and expensive flights?

Do I need a machine-readable passport to enter Canada or can I use my old one without that machine-readable page?

Can't wait to visit Peggy's Cove. I have always wanted to visit that lighthouse  Smile



Come, fly the prevailing winds with me
User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 11
Reply 9, posted (6 years 9 months 2 weeks 4 days 1 hour ago) and read 4453 times:



Quoting AY104 (Reply 4):
While on the subject of the 777 YYZ-YVR, that is the first leg of the YYZ-YVR-SYD flight, so I am wondering what the service will be on the YYZ-YVR leg.

Officially, YYZ-YVR will be classified as a buy-on-board segment. For customers that are booked between YYZ & SYD, they will be listed on the manifest as "PR07" status, which will entitle them to a sandwich and a pantry snack or an alcoholic beverage and a pantry snack. Customers travelling solely between YYZ & YVR can also buy this option on-line as part of Air Canada's a la carte pricing structure. There is no "traditional" hot meal service on board AC033/AC034.

As of December 1st, Quiznos sandwiches are being offered on board, and a huge improvement over the previous Montana's/Swiss Chalet/Kelsey's selection.



Above and Beyond
User currently offlineZWRampRat From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 9 months 2 weeks 3 days 22 hours ago) and read 4438 times:

Their YYZ ground crew likes to stack the pit with the tags / bag handles facing in and hide the carry-ons. The RJs also don't operate in snow conditions for whatever reason.

User currently offlineTransair737 From Canada, joined Aug 2005, 73 posts, RR: 0
Reply 11, posted (6 years 9 months 2 weeks 2 days 8 hours ago) and read 4401 times:

As an Air Canada Prestige member I feel their service is adequate. The buy on board is nothing special. I do like the IFE's, they are a great way to pass the time and there is a very good selection of both TV and movies as well as a good music mix. If you have your own headphones ( I have noise canceling ) the sound quality is great! As far as attitude that can be hit and miss. Some are great and make you feel welcome, some make it feel as though you are an inconvenience in their day. I truly believe that the ex Canadian Airlines employees have a better attitude but things are getting better all around.

User currently offlineMSYtristar From United States of America, joined Aug 2005, 6570 posts, RR: 50
Reply 12, posted (6 years 9 months 1 week 4 days 11 hours ago) and read 4324 times:

I just forked over the money for the pre purchased buy on board vouchers. Does anyone know if they are good for both ATL-YYZ and YYZ-YVR segments? They were sold as "Atlanta to Vancouver" so I'm assuming both, but $6 U.S is a pretty good deal for a sandwhich plus a snack on both flights, so I wasn;t sure. On U.S carriers it's almost that much for one single sandwhich.

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