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Ever Been Asked To Get Your Own Drink?  
User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Posted (10 years 6 months 1 day 11 hours ago) and read 3066 times:

I remember a year or so ago i took an Olympic Airways flight from Sydney - Athens, where i asked for a drink and the FA rudely told me to go to the galley and pour my own, while she was sitting down and reading her magazine. This has happened to me a few times on OA. I find this shocking and in my opinion gives the company a very bad image. Has anything like this ever happened to you?

Regards


Qantasflyer That's the spirit. The Spirit of Australia!
18 replies: All unread, jump to last
 
User currently offlineUa777222 From United States of America, joined Dec 2003, 3348 posts, RR: 11
Reply 1, posted (10 years 6 months 1 day 11 hours ago) and read 3059 times:

I was told today on LH456 that if I wanted tea at that moment that I would need to fill it will hot water. Which I did and took off like a madman with my tea. Nice crew VERY hard landing.


"It wasn't raining when Noah built the ark."
User currently offlineSquirrel83 From , joined Dec 1969, posts, RR:
Reply 2, posted (10 years 6 months 1 day 11 hours ago) and read 3057 times:

Hmmm, bad service indeed although if they are on a break I can understand and maybe they feel confident that you know how to help yourself on an aircraft. . .

I have been asked help yourself, but this is in result to me walking to the gally and asking for another bottle of wine, it was a nice response nothing abrupt about it. .


User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Reply 3, posted (10 years 6 months 1 day 10 hours ago) and read 3040 times:

I might have felt slightly more aympathetic had the FA asked me politely instead she somwhat arrogantly demanded " That if i wanted any to go and por it myself" i think that she might have startled some of the other passengers in the cabin, i assure you this was done in an abrubt manner!


Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineCx123 From Australia, joined May 2004, 695 posts, RR: 0
Reply 4, posted (10 years 6 months 1 day 10 hours ago) and read 3021 times:

At least she did not tell you to drink from the toilet, like my collegaue on a CO flight from HKG-EWR (in Y Class). It was delayed and my friend ask the FA for a glass of water and she said goto the toilet and there is a sink!!!

I thought there is a NO DRINKING sign in the toilet? I was told once that the water in the Lavatory is NOT usable!! That is why CX provides Bottle water for people to wash their face, hands, and mouth.


User currently offlineJkw777 From , joined Dec 1969, posts, RR:
Reply 5, posted (10 years 6 months 1 day 10 hours ago) and read 3013 times:

Hey,

This kind of happened on VS. But she said it in more polite terms.

Me and fellow A.net chum Chris78cpr (aka Chris Sharps) are stood just outside the galley on VS007 to LAX. We asked for two cokes I think it was, she said just help yourself if you need a drink! So Chris decided to get some juice instead he's there pouring it into a cup!

You can't exactly call this bad service I don't think!  Smile

Regards,

Justin  Big thumbs up


User currently offlineAgmyvr From Canada, joined Sep 2001, 143 posts, RR: 0
Reply 6, posted (10 years 6 months 1 day 9 hours ago) and read 3004 times:

CX offer bottle water for every pax in F and J class either small bottle for individual or large bottle to be poured into glasses, only a handful of bottle water in EY and will be gone even b4 the meal service. actually in most aircraft type there is a drinking faucet at the wash room area, and I guess that's what the CO F/A meant.

User currently offlineCx123 From Australia, joined May 2004, 695 posts, RR: 0
Reply 7, posted (10 years 6 months 1 day 9 hours ago) and read 2990 times:

Maybe, but I would NOT even use those drinking faucet!

User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Reply 8, posted (10 years 6 months 1 day 9 hours ago) and read 2974 times:

QF also provide Y passengers with individual water bottles.

Regards



Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineOceania From Australia, joined Jun 2004, 10 posts, RR: 0
Reply 9, posted (10 years 6 months 1 day 9 hours ago) and read 2967 times:

Qantasflyer,

This has been the subject of the FAAA - International Division
(Flight Attendants Association of Australia) over the past months
and views aired in most major industry and general press.

The old style 'stand up bar' like on the Continental DC10s of the
1980s is coming back to Qantas in Business Class. R.S.A. out the
window (Responsible Service of alcohol) which was the main
concern of the association and it's crews.

Alcohol intake can not be controlled and the associated air rage
and drunk behavior of the passengers a major problem!

Oceania


User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Reply 10, posted (10 years 6 months 1 day 9 hours ago) and read 2959 times:

The reason why this bugged me so much is because on the 20 hour or so journey on the kangaroo route the FA's served drinks only at the beginning and end of each meal, the FA's always tended to rely on the passengers to get the drinks themselves. I really do think that liquids should be served often inflight to avoid dehydration. Do other airlines tend not to do frequent drink rounds?

Regards



Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineANstar From United Kingdom, joined Nov 2003, 5319 posts, RR: 7
Reply 11, posted (10 years 6 months 1 day 9 hours ago) and read 2959 times:

I've also been told on a LGW-MIA flight with VS to help myself to drinks in the galley.

User currently offlineCx123 From Australia, joined May 2004, 695 posts, RR: 0
Reply 12, posted (10 years 6 months 1 day 9 hours ago) and read 2954 times:

Oceania "The old style 'stand up bar' like on the Continental DC10s of the
1980s is coming back to Qantas in Business Class"



FYI, CX had this Standup bar more than 2 years ago,

Also NH, JL had this bar for a long time as well.

QF is not revolutionary in its product offerings.


User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 13, posted (10 years 6 months 1 day 7 hours ago) and read 2888 times:

VS did let me (as opposed to told me to) help myself to soft drinks in economy.

Also let me help myself to the stand up bar when we got upgraded! Hmmm.... which wine shall I have next?

Emirates kept coming round every hour so offering drinks in economy. Very good I thought.

Geoff M.


User currently offlineMEA-707 From Netherlands, joined Nov 1999, 4359 posts, RR: 35
Reply 14, posted (10 years 6 months 1 day 6 hours ago) and read 2870 times:

I believe F/A's should be aware of the aircrafts lay out and the position of the passengers. If a passenger on an aisle seat, seatbelt signs off and clear aisles requests a drink I'd also politely suggest him/her that she is welcome to the self service bar. But once I was locked up in my window seat on the Iberia 743 flight EZE-MAD with two huge Argentines sitting and sleeping next to me, I didn't want to bother them but the flight attendants didn't react on my call button neither were they in the cabin for hours, so I felt really thirsty after a while, in that case F/A's should be aware that pax can't get out for a drink so easily.


nobody has ever died from hard work, but why take the risk?
User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Reply 15, posted (10 years 6 months 1 day 6 hours ago) and read 2871 times:

Emirates kept coming round every hour so offering drinks in economy. Very good I thought.

Yes i know EK does come around frequently do other airlines come around so frequently/infrequently?



Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineZKSUJ From New Zealand, joined May 2004, 7110 posts, RR: 12
Reply 16, posted (10 years 6 months 1 day 6 hours ago) and read 2856 times:

I know that SQ and NZ have frequent rounds of water and juice in flight.

User currently offlineQantasflyer From Australia, joined Mar 2004, 396 posts, RR: 1
Reply 17, posted (10 years 6 months 1 day 6 hours ago) and read 2848 times:

I will be flying with QF to Bangkok next week, does QF do frequent drink rounds on this sector? As this is my first QF flight to Asia.


Qantasflyer That's the spirit. The Spirit of Australia!
User currently offlineGeoffm From United Kingdom, joined Feb 2004, 2111 posts, RR: 6
Reply 18, posted (10 years 6 months 22 hours ago) and read 2689 times:

QF were okay, but I had to ask for fluids a couple of times. During the night (and maybe at other times too) you get this snack pack thing with a bottle of water, choccie bars, fruit etc.

EK were the best for keeping us hydrated IMHO. Better than any of my long haul experiences on BA, VS, QF, CO.

Geoff M.


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