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Best And Worst Of Airline Websites  
User currently offlineGosimeon From Ireland, joined Jan 2008, 663 posts, RR: 0
Posted (6 years 4 months 1 day 3 hours ago) and read 5435 times:

Hi all.

Just wondering what you think are the best and worst airline websites around?

Personally, I really like the DL site. It's simple and looks good. Least favourite is the Continental one. It isn't Firefox friendly, keeps forgetting my settings every time I move onto another page and also just seems a bit dated.

The FR website also looks tacky in my opinion.

15 replies: All unread, jump to last
 
User currently offlinePilotboi From United States of America, joined Sep 2007, 2366 posts, RR: 9
Reply 1, posted (6 years 4 months 1 day 1 hour ago) and read 5309 times:

I really like DL's site as well and its not just because I'm a fan of DL. I've noticed that their site is incredibly easy to use.

User currently offlinePanAm330 From United States of America, joined Mar 2004, 2669 posts, RR: 9
Reply 2, posted (6 years 4 months 1 day 1 hour ago) and read 5287 times:

BA has a great site.
AA's isn't the most pleasant to the eyes, but it's functional.
UA's is easy on the eyes, and works great when it doesn't crash.
US has by far the worst website of the major US carriers, though it is scheduled to be upgraded in the near future. IIRC, the demo of their new site looks wonderful.


User currently offlineAA737-823 From United States of America, joined Mar 2000, 5722 posts, RR: 11
Reply 3, posted (6 years 4 months 1 day 1 hour ago) and read 5262 times:

Haha, that's funny. I love CO's website, and detest Delta's. Go figure!
My biggest complaint with Delta is that no one there seems intelligent enough to add ONE SIMPLE BOX to let me put in a SKYTEAM FF number in a reservation. All of the OTHER Skyteam members will let me put in an FF number (for example, I can put in my Delta number at Northwest or Alitalia) but I cannot put ANY other program number in on Delta's website. Which means that when I fly Delta, I have to go ahead and wait on the phone for thirty minutes to talk to someone in India that cannot understand that my frequent flyer number is, in fact, a Continental OnePass number.

See my gripe?

I like CO's website because it is Safari friendly, and also Opera friendly. I didn't know that it gave Firefox trouble. But the website is clean, familiar, and gets out of my way when I want to do advanced/crazy bookings.

Further, Delta's website seems to prefer that I fly other carriers. Want to book a ticket on Delta from Anchorage to Dallas? All it brings up is Alaska Airlines flights.
Odd- you'd think Delta would prefer to drum up business for THEMSELVES, rather than a direct competitor... but what do I know, my degree is in Aeronautical engineering, not marketing.


User currently offlineAruba From United States of America, joined Aug 2006, 128 posts, RR: 0
Reply 4, posted (6 years 4 months 1 day 1 hour ago) and read 5223 times:

I like AA's the best. I think I know it better that all the rest. That why only.


B738,B752,A310,A319,A321,A343,A346,Dash8,EMB170_JFK,BDL,MBJ,SJU,AUA,DKR,JNB,CPT,HDS,IAD...But South Africa is the best!
User currently offlineCO777ER From United States of America, joined Jun 2005, 691 posts, RR: 0
Reply 5, posted (6 years 4 months 1 day 1 hour ago) and read 5206 times:



Quoting Gosimeon (Thread starter):
Least favourite is the Continental one. It isn't Firefox friendly, keeps forgetting my settings every time I move onto another page and also just seems a bit dated.

Does that happen when you press enter on your keyboard? I've noticed that you have to manually click "enter" with your mouse.


User currently offlineSpeedbird0125 From United States of America, joined Mar 2008, 184 posts, RR: 0
Reply 6, posted (6 years 4 months 1 day ago) and read 5180 times:

I like AF website. It's always neat and easy to find all menus I want!

User currently offlineAmbanmba From Australia, joined Jan 2008, 48 posts, RR: 0
Reply 7, posted (6 years 4 months 1 day ago) and read 5171 times:

It's sometimes humorous to visit sites with English translations... This isn't a swipe at Transaero, but after they announced services to SYD I checked their site and had a chuckle at the English wording.

For example (this is all verbatim from their site):

"Acceleration factor may lead to your feeling dizzy, bloated, or having nausea. Before the flight do not eat yourself full, refrain from food generating gases (peas, cabbage, and rye bread)."

and

"Transaero believes that security cannot be compromised and engages in extensive checks of the aircraft until it is convinced that the aircraft is in full order. Transaero guarantees proper functioning of the aircraft."

ambanmba



Concorde 300/10/19/20/21/30/40/80 707/17/27/37/47/57/67/77 AT7 146 CRJ DC3/9/10 DHC8 F100 L1011 MD11/80 S340 T154M Y7C
User currently offlineRW170 From United States of America, joined Sep 2007, 430 posts, RR: 0
Reply 8, posted (6 years 4 months 1 day ago) and read 5138 times:



Quoting AA737-823 (Reply 3):
My biggest complaint with Delta is that no one there seems intelligent enough to add ONE SIMPLE BOX to let me put in a SKYTEAM FF number in a reservation. All of the OTHER Skyteam members will let me put in an FF number (for example, I can put in my Delta number at Northwest or Alitalia) but I cannot put ANY other program number in on Delta's website. Which means that when I fly Delta, I have to go ahead and wait on the phone for thirty minutes to talk to someone in India that cannot understand that my frequent flyer number is, in fact, a Continental OnePass number.

I had this issue, too, so I emailed them to have them add my WorldPerks number to the reservation. They did, and when they wrote back, they told me that when you check in online, it gives you the option to add the partner's FF number then. So you don't have to call them every time.



319/320/321/712/733/734/735/73G/738/752/753/763/CR2/CR9/DH8/135/145/170/175/190/D9S/D94/D95/M82/M83/M88
User currently offlineDYflyer From Norway, joined May 2006, 676 posts, RR: 15
Reply 9, posted (6 years 4 months 12 hours ago) and read 4994 times:



Quoting AA737-823 (Reply 3):
My biggest complaint with Delta is that no one there seems intelligent enough to add ONE SIMPLE BOX to let me put in a SKYTEAM FF number in a reservation. All of the OTHER Skyteam members will let me put in an FF number (for example, I can put in my Delta number at Northwest or Alitalia) but I cannot put ANY other program number in on Delta's website. Which means that when I fly Delta, I have to go ahead and wait on the phone for thirty minutes to talk to someone in India that cannot understand that my frequent flyer number is, in fact, a Continental OnePass number.

See my gripe?

Absolutely. It is the same if i book through SAS's Norwegian site. They seems to assume that Norwegians don't have the sense to join other carriers FF program  banghead 



Life is like a book. If you don't travel, you only read one page.
User currently offlineKPWM From United States of America, joined Nov 2007, 2288 posts, RR: 1
Reply 10, posted (6 years 4 months 12 hours ago) and read 4994 times:

In the US in my opinion,

Best:
Virgin America (I love their "See the VA difference" page)
JetBlue (Easy to use, and it looks very good. I also like their route map)


Worst:
Skybus (You cant do more than one search at a time. The map on the home page is very crowded)

American Airlines (I don't like the look. They dont have a good route map.)



94
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 9
Reply 11, posted (6 years 4 months 5 hours ago) and read 4939 times:

I was going to do a post on here about "Airlines' Website Eccentricities", but no need - this will do just fine!

Frontier's website has a couple of very odd features - first, it is the only airline website I have ever been to that does NOT recognize the three digit codes! In shopping for flights, type in SAN, and it gives you first "Cabo San Lucas", then "San Antonio", and then "San Diego". Everyone else, SAN = San Diego, first choice.

Second, when you get to the confirmation of your chosen flights, it's a "page within a page" concept...except that the scroll bar on the inner page covers the information on the far right of the inner page - and you can't scroll over to the right - so you can't really confirm all the details. Not earth-shatteringly important, but I can't figure out why no one there has seen it.

Third, when a person tries to type in their home address, it doesn't allow "Non-Roman Characters". Okay, so those of us that live in places that require a # sign have to type in "Unit" or something else. Again, not really a problem, but really an oddity!!

On my work computer, the USAirways website will not work with Internet Explorer, but it will open with Mozilla Firefox. It is only on that computer that there is any problem, and that is the only website that causes a crash. The tech guys have no idea why. Kudos, however, to HP/US for being the first with that "Flexible Schedule" planner that everyone is copying now!!

The websites for Delta, United, Continental, and American work very nicely - especially for us a.netters who like to see up front what type of plane is being offered!! I believe Northwest has changed their style, but for a while, you couldn't see what kind of plane you would be flying. I know you can now in many cases - I think it's only if you choose "select by price" that it doesn't show you until later.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineStarAlliance38 From United States of America, joined Jan 2008, 1445 posts, RR: 3
Reply 12, posted (6 years 4 months 5 hours ago) and read 4937 times:



Quoting DYflyer (Reply 9):
Quoting AA737-823 (Reply 3):
My biggest complaint with Delta is that no one there seems intelligent enough to add ONE SIMPLE BOX to let me put in a SKYTEAM FF number in a reservation. All of the OTHER Skyteam members will let me put in an FF number (for example, I can put in my Delta number at Northwest or Alitalia) but I cannot put ANY other program number in on Delta's website. Which means that when I fly Delta, I have to go ahead and wait on the phone for thirty minutes to talk to someone in India that cannot understand that my frequent flyer number is, in fact, a Continental OnePass number.

See my gripe?

I know! Crazy isn't it!

I wasn't able to use my WorldPerks account and it automaticcaly signed me up for SkyMiles! If I put my WorldPerks number, I could have had a free ticket!

So now, I have 22.5k miles on NWA and 2.5k miles on Delta that I will never use  Sad



Roar, lion, roar
User currently offlineTennis69 From Qatar, joined Apr 2007, 399 posts, RR: 0
Reply 13, posted (6 years 3 months 4 weeks 1 day 19 hours ago) and read 4911 times:
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I am a fan of DL and fly at least 12 international flights on them or a SkyTeam member every year. I too think they have a wonderful easy to use website, however, I have ONE BIG ISSUE with the website. The website will not allow me to book an international flight if the flight originates outside the US. For example, last year I made 4 DXB-ATL-DXB flights and for each one I had to do over the phone or book thru a travel agent in Doha. Now this year I am living in Viet Nam and will fly HAN-ATL-HAN at least 6 times. I can't book these on line and am having to use a travel agent in Hanoi. Why don't they fix their website so a person can book regardless of where the flight originates?????

User currently offlineDesertAir From Mexico, joined Jan 2006, 1457 posts, RR: 0
Reply 14, posted (6 years 3 months 4 weeks 1 day 16 hours ago) and read 4886 times:

The website I use most is Southwest's and I am very pleased with the ease in which I am able to purchase, check in, cancel and re-ally travel funds.

US-I have difficulties with it using Explorer and Safari (MAC). DL has some difficulties with Safari; drop downs floating around.


User currently offlineA380US From United States of America, joined Mar 2007, 2358 posts, RR: 0
Reply 15, posted (6 years 3 months 4 weeks 1 day 16 hours ago) and read 4885 times:



Quoting Pilotboi (Reply 1):
I really like DL's site as well and its not just because I'm a fan of DL. I've noticed that their site is incredibly easy to use.

I think its pretty good but all the wite seems kind of plaine.



www.JandACosmetics.com
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