SKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0 Posted (7 years 1 month 6 days 20 hours ago) and read 5059 times:
I am booked to fly AA BOS-SJU-STT, then 4 days later STT-SJU-MIA-TPA ! Im really looking forward to my flights, but i have read so many negative reviews about AA, their reliability, and Cabin crew service. What is everyones opinion on AA regarding their service? Im flying on one of their A-300s SJU-MIA and i have read shocking reports on their reliability! So.... your views on AA, and their A300s (BOS-SJU B-757, any coments or sugestions!!!)
TimePilot From Switzerland, joined Sep 2005, 296 posts, RR: 0
Reply 1, posted (7 years 1 month 6 days 16 hours ago) and read 5044 times:
Usually over the summer I fly ORD > BOS > ORD on a Super 80 with AA. My experience with them hasn't been remarkable. I've had a few flights where the FAs were rather unfriendly and didn't seem to want to be there. I had one flight that left 2 hours late, but that was because the weather over BOS was terrible, and not AAs fault. They are usually quite on time.
I flew AA when they did NGO > ORD a few years back with 777s, but alas they claimed the route was unprofitable and stopped it. Too bad, since it was more convenient for me (got to skip "#$% NRT) and quite a nice flight (the crew was quite nice.)
All in all I rate them average. There are people here who love them though, so I'll shut up and let them talk
Joka From United States of America, joined Apr 2008, 33 posts, RR: 0
Reply 2, posted (7 years 1 month 6 days 14 hours ago) and read 5038 times:
Hi Skord, I have had many flights on AA from BOS - LHR and they have always been good. I'm sure international flights are more on time than domestic. Only domestic delays I have had are in MIA due to Tstorms and JFK - BOS due to a noreaster. FA's are about 90% good, but it's that bad 10% that will stick with you The 777's from BOS - LHR are always a treat and it's hard to get onto a long haul flight on any others now. Good luck and enjoy your trip.
Tommy767 From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 1 month 5 days 21 hours ago) and read 4999 times:
I generally have pretty good luck with AA. I've had flights where I've said to myself "I'm switching, this sucks" but that hasn't happened for a while and the feeling is usually temporary. To give you an example of flying with AA, two days ago I flew LAX-IAD on a 738 exit row. Flight attendents (not sure if they were LAX or DCA based) had a great sense or humor and were attentive and nice. Video system did not work, but it's rare thing and it was a redeye so I could have cared less. I rarely experience crabby crews on AA. the LAX/DFW/DCA/ORD are generally very nice and cheery.
What to expect: Beverage service, basic IFE, good crews, and BOB. Unless you somehow get upgraded, you'll experience run of the mill flights.
ExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 5, posted (7 years 1 month 5 days 2 hours ago) and read 4970 times:
AA can be a little hit-or-miss in terms of the "ground" experience - I've had smooth-as-silk check-ins (LGA), and some that took literally an hour (MCO). Same at the other end of the flight - bags in MCO came off fast, LGA can be an absolute farce, with bags from planes that landed a half-hour after mine coming off first (on more than one occasion.) The MIA hub can be something of a riot zone, but it's not a big deal, although I will admit it's not the prettiest airport in the world. I've always had good experiences with AA at TPA.
My experience with AA has always been above-average when something's gone wrong, though - they've been proactive in calling me about flight changes and if you're a little flexible, they'll be flexible back. For example, a couple of years ago, I was flying PLS-MIA-LGA when the Northeast got hit by a major storm. Rather than be stuck in MIA, I asked them if I could go to TPA (where I have family), stay the night, then go on the next day. They rebooked me, didn't charge me anything, and I even got the FF miles for the reroute (MIA-TPA, then TPA-DFW-JFK.)
The in-air product is more consistent IMO, service is good but not spectacular. Most FAs are very good. IFE is extremely limited to non-existent on the MadDogs, but I usually bring my own anyway.
SKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0
Reply 7, posted (7 years 1 month 4 days 23 hours ago) and read 4960 times:
I assume that you expect my DL flights to be a lot better! We did take DL last year SFO-ATL-TPA and in all fairness.... they were Ok! Thier BOB seemed to be quite good but as it was a 22.30 dep i took food on board with me as i didnt know what to expect.
Seats were quite good (i dont sleep but my partner does) and the entertainment screens worked! What i DID like was the fact i wasnt ordered to close my window blind... i hate that! and... 2 drinks rounds! 10/10
DeltAirlines From United States of America, joined May 1999, 8943 posts, RR: 11
Reply 8, posted (7 years 1 month 4 days 23 hours ago) and read 4958 times:
I've always had good experiences on AA. Wish I could fly them more but for many of my routes, they are a bit inconvenient (not really that interested in flying GSO-MIA-BOS). Thus, I'm a bit limited in my AA experiences (average 1-2 flights on them a year) but I do enjoy them.
Cubsrule From United States of America, joined May 2004, 23728 posts, RR: 22
Reply 9, posted (7 years 1 month 4 days 23 hours ago) and read 4956 times:
Quoting ExFATboy (Reply 5): My experience with AA has always been above-average when something's gone wrong, though - they've been proactive in calling me about flight changes and if you're a little flexible, they'll be flexible back.
Quoting ExFATboy (Reply 5): The in-air product is more consistent IMO, service is good but not spectacular. Most FAs are very good. IFE is extremely limited to non-existent on the MadDogs, but I usually bring my own anyway.
Now that I live in STL, I fly AA nearly exclusively (not necessarily by choice), and both of these observations are spot-on.
I can't decide whether I miss the tulip or the bowling shoe more
SKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0
Reply 10, posted (7 years 1 month 4 days 23 hours ago) and read 4950 times:
We not taking a MadDog on this AA trip, but one of our DL flights is an MD88! Being from Europe im always excited to travel US domestic, its such a completely different experience to what we get in the UK, and Europe in general! Your Airports are AMAZING! Clean, organised, spacious... courteous staff (sometimes ) Good information screens..........WINDOWS!!! To name but a few things!
What im looking forward to most is ATR-72 STT-SJU, then the A-300 SJU-MIA
Closely followed by the CRJ-100 Comair Cincinnati-EWR a week later!