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Rude Cabin Crew Experiences  
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Posted (6 years 7 months 1 week 5 days 7 hours ago) and read 8550 times:

Just done a flight with Monarch and the cabin crew were real friendly except for one steward, we had both sectors. He kept giving filthy looks and after one passenger asked him to look at some vapour on the wing, I overheard this and asked him if anything was wrong to which he said sharply, nothing is wrong. Well I only asked!!

The rest of the crew were really nice though and the food was good, nice to have the choice on Monarch to purchase a HOT meal if one wants one.

35 replies: All unread, showing first 25:
 
User currently offlineOA260 From Ireland, joined Nov 2006, 27316 posts, RR: 60
Reply 1, posted (6 years 7 months 1 week 5 days 7 hours ago) and read 8549 times:

I must be lucky as I never really have any crew issues on my flights. The last one was on 16th March on a Aer Lingus flight DUB-BCN. It was the same as your experience!! One crew member was so sour but the rest were ok .

User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 2, posted (6 years 7 months 1 week 5 days 7 hours ago) and read 8450 times:

One BA flight attendant I'd pissed off previously told the crew I was gay and underage. I was neither.

One BA CSD engaged in a 'slanging match' with me after I dared to tell her she was wrong. She apologised in the end and the pilots threw me off the plane as I was keeping them from going home! I had to have the last word though. Big grin

A BD flight attendant once saw me talking quietly to my friend during the safety demo, walked over to me, smiled and said 'shut up'.

An Excel Airways purser once told me downroute on the return flight that I was wrong about being able to have a baby's car seat in row 1 when I knew full well you could from the outbound flight and countless other flights with many airlines. She told me the B757 was different. I told her it wasn't. She ended up going to the flight deck in an almighty strop to contact ops only to find out she was wrong and I was right. Her face was brilliant! Big grin

On the same aircraft we got diverted to pick up more passengers from a neighbouring Greek island. The flight time was over 30 minutes however the seat belt signs never went off nor showed signs of going off. My baby sister had decided to fill her nappy on takeoff and as such reeked and needed changing. We asked if we could go change her however we were told no. We questioned this and wanted to know how long Excel wanted my sister to sit in her own filth and stink the mid cabin out? In the end the f/a got so annoyed that she admitted we could get up if we wished however we wouldn't be insured if we did. Well whoop dee doo! She then walked off in a huff as we cruised at 24,000ft in clear skies.


I also take offence to getting charged £3.50 for a 330ml can of beer on LCC's.



One Life, Live it.
User currently offlineSASlover From Denmark, joined Mar 2004, 350 posts, RR: 3
Reply 3, posted (6 years 7 months 1 week 5 days 7 hours ago) and read 8416 times:

Once on a SAS flight from Copenhagen to Aarhus. The stewardess and the Steward was pretty stupid. and what do you think they did in the back of the plane?? They freaking started to make out.... >.>


Pilot how soon can you land this plane. I can't tell. Yes you can tell me iam a doctor
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 7 months 1 week 5 days 7 hours ago) and read 8405 times:

This one just made me feel so uncomfortable. The AC was a 321 and he was sat at the amidship exit and I was in the row smack facing him and he just kept staring at me and I smiled and he just kept staring and looking at me like I was an marshan.

One Spanish speaking lady crew member and another steward had a friendly word for everyone and they were amongst the nicest crew I have ever had. Shame about the sour steward.


User currently offlineIkramerica From United States of America, joined May 2005, 21583 posts, RR: 59
Reply 5, posted (6 years 7 months 1 week 5 days 7 hours ago) and read 8404 times:

I generally have good experienced, but have had rude crew members on just about every airline I've been on more than once. AA, UA, CO, DL, etc. Crew are just people. There are rude people, there are rude crew. It's life. It only concerns me when the whole crew has an attitude, and that usually comes from work environment more than personalities.


Of all the things to worry about... the Wookie has no pants.
User currently offlineIndyWA From United States of America, joined Apr 2007, 355 posts, RR: 0
Reply 6, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8315 times:



Quoting Ikramerica (Reply 5):
I generally have good experienced, but have had rude crew members on just about every airline I've been on more than once. AA, UA, CO, DL, etc. Crew are just people. There are rude people, there are rude crew. It's life. It only concerns me when the whole crew has an attitude, and that usually comes from work environment more than personalities

Amen!

Maybe some of us cabin crew need to start a "Rude Passenger Experiences" thread.


User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 7, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8292 times:



Quoting IndyWA (Reply 6):
Maybe some of us cabin crew need to start a "Rude Passenger Experiences" thread.

Do what you want however I don't pay to be spoken down to. However, you basically do get paid to have that happen. Tough life. Your choice. You'll never find me in customer services though.



One Life, Live it.
User currently offline1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 8, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8274 times:

i think I've been pretty lucky. Never had crew been directly rude to me, just a few with faces like a slapped arse. However my dad has been told to shut up by US Airways crew (he asked for a refill on a drink) and my mum has made sure that her company never use BD as they've been rude to several of her clients.

User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 9, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8236 times:

I agree with MYT332, some cabin crew do look down or appear to talk down to passengers sometimes.

User currently offlineAA767400 From United States of America, joined Jan 2001, 2401 posts, RR: 26
Reply 10, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8124 times:



Quoting Myt332 (Reply 2):
I also take offence to getting charged £3.50 for a 330ml can of beer on LCC's.

I agree on that. But with so many bad experiences with Cabin Crew one would think it was you. I mean it does sounds like you are a know it all. And people in general do not like to be told they are wrong, even if they are. Rude people are everywhere, not just in the air. Do you have issues at a store, or restaurant?

Quoting Orion737 (Reply 4):
The AC was a 321 and he was sat at the amidship exit and I was in the row smack facing him and he just kept staring at me and I smiled and he just kept staring and looking at me like I was an marshan.

While I agree staring is rude. I think this situation is you grabbing at straws for another "bad experience" with another person. Yes person, because Flight Attendants are people. And you will find rude people everywhere. And a guy staring at you on his jumpseat is not a bad experience in my book. Maybe he liked you? Take it as a complement someone finds you attractive.



"The low fares airline."
User currently offlineMayor From United States of America, joined Mar 2008, 10655 posts, RR: 14
Reply 11, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8122 times:



Quoting Myt332 (Reply 7):
You'll never find me in customer services though.

Is that because you're afraid you'll run into someone like you?

BTW, airline employees are NOT paid to be talked down to, either. Just because you pay is no reason to treat them like crap. Whatever happened to common courtesy?



"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
User currently offlineJFK69 From United States of America, joined Jun 2006, 1420 posts, RR: 1
Reply 12, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8101 times:



Quoting Myt332 (Reply 2):
One BA flight attendant I'd pissed off previously told the crew I was gay and underage. I was neither.

One BA CSD engaged in a 'slanging match' with me after I dared to tell her she was wrong. She apologised in the end and the pilots threw me off the plane as I was keeping them from going home! I had to have the last word though.

A BD flight attendant once saw me talking quietly to my friend during the safety demo, walked over to me, smiled and said 'shut up'.

An Excel Airways purser once told me downroute on the return flight that I was wrong about being able to have a baby's car seat in row 1 when I knew full well you could from the outbound flight and countless other flights with many airlines. She told me the B757 was different. I told her it wasn't. She ended up going to the flight deck in an almighty strop to contact ops only to find out she was wrong and I was right. Her face was brilliant!

On the same aircraft we got diverted to pick up more passengers from a neighbouring Greek island. The flight time was over 30 minutes however the seat belt signs never went off nor showed signs of going off. My baby sister had decided to fill her nappy on takeoff and as such reeked and needed changing. We asked if we could go change her however we were told no. We questioned this and wanted to know how long Excel wanted my sister to sit in her own filth and stink the mid cabin out? In the end the f/a got so annoyed that she admitted we could get up if we wished however we wouldn't be insured if we did. Well whoop dee doo! She then walked off in a huff as we cruised at 24,000ft in clear skies.

that is a lot of experiences.....maybe it isn't always the crew.

Quoting Myt332 (Reply 2):
I also take offence to getting charged £3.50 for a 330ml can of beer on LCC's.

agreed, but we are dumb enough to pay it at sporting events so why not at 30,000 feet in the air.


User currently offlineDocLightning From United States of America, joined Nov 2005, 20351 posts, RR: 59
Reply 13, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8101 times:

I have never had a cabin crewmember be rude to me. In fact, I usually find them either polite or at least friendly-indifferent. Then again, I have a policy of never asking for anything unless I really need it or I'm really uncomfortable. I also am always polite, pleasant, and I *always* say please and thank you.

I accept what I am given graciously and I try not to ask for anything out of the ordinary.

I have had ground staff be rude, uncooperative and lazy. But I've never had an unpleasant experience aboard a plane related to the cabin crew.


User currently offlineIkramerica From United States of America, joined May 2005, 21583 posts, RR: 59
Reply 14, posted (6 years 7 months 1 week 5 days 6 hours ago) and read 8076 times:



Quoting Mayor (Reply 11):
Is that because you're afraid you'll run into someone like you?

No, I know what he means. Some people will take the occasional abuse and not worry, and they are paid to do so. That's customer service. It comes with the job. Some people are not cut out for CSR, because they'll get in arguments too often with jerky customers. Or go crazy.

The people that give a company a bad name are the ones who are not fit for CSR duty because they get offended too easily or let their bad day reflect on their work rather than laughing about it afterward, after the customers have left.



Of all the things to worry about... the Wookie has no pants.
User currently offlineEWRCabincrew From United States of America, joined May 2006, 5527 posts, RR: 56
Reply 15, posted (6 years 7 months 1 week 5 days 5 hours ago) and read 8026 times:

Treat people the way you would like to be treated. From both sides. It doesn't get more simple than that.

Sure, there are rude crew (and we will hear about them in this forum (it is an airline related site, afterall). Just as if this were a law forum or a government agency forum, we would be hearing about those employees. No industry is immune. You get bad apples in every bunch.

Quoting Ikramerica (Reply 14):
Some people will take the occasional abuse and not worry, and they are paid to do so. That's customer service. It comes with the job.

Bingo  checkmark 

You just smile and deal with it (mind you, on the inside karma is going to come back to you fast and furious - watch out  Wink ). Not all people are rude, just as not all airline employees are rude.



You can't cure stupid
User currently offlineToulouse From Switzerland, joined Apr 2005, 2759 posts, RR: 57
Reply 16, posted (6 years 7 months 1 week 5 days 4 hours ago) and read 7985 times:



Quoting DocLightning (Reply 13):
I have had ground staff be rude, uncooperative and lazy. But I've never had an unpleasant experience aboard a plane related to the cabin crew.

Same here. Have had a few unfirendly, not very friendly or not interested experiences, but in the air I've never had a problem with an F/A on any flight I've ever taken. Had one F/A who wasn't friendly at all once (not rude, just not friendly) on the original LX (Crossair) flying MAD-GVA. Funny enough, she was one of the hottest and most beautiful women I've ever seen!

Quoting DocLightning (Reply 13):
Then again, I have a policy of never asking for anything unless I really need it or I'm really uncomfortable. I also am always polite, pleasant, and I *always* say please and thank you.

I fully agree with you, I'm the same and this extends to all industries. Had an experience yesterday/today in a large furniture supply/DIY store here in Toulouse. We'd oredered lots of things including amongst other tiles two entire pallets of tiles. We decided (2 months after ordering) that we only needed one pallet and a few boxes from another pallet. I'd been the store a few times and had always been very firendly and polite with the lady at the information desk and she'd got to know me (my French neighbour who came a few times often said to me "you're too "nice" with them". So yesterday I asked politely if I could cancel one set of boxes on one type of tiles, no pronlem, then announced the palled. As this was a large amount she had to phone a superior, I heard her explaining how nice Monsier "me" was, that I'd bought a lot, and it would be great if they could cancel for me". Her superior ovbiously decided to try but said she'd have to ring HQ and would phone this morning. Went later in the afternoon to collect some tiles and telling my meighbour who accompanied me so we had 2 cars, again said that I should "demand" the cancellation". I said "no", I'll try my way first, being polite and charming. He raised his eyes to heaven and said "these Irish people" in French as he always teases me when he disagrees with me. At 10 am this morning the phones saying "no problem". I think if I had gone in demanding they probably wouldn't have let me cancel. So I agree, when I hear people compalining about people in teh service industry often being rude to them, I start to think maybe it's "their" demanding attitude towards such employees. Always be polite and friendly, it tends to get you what you want.



Long live Aer Lingus!
User currently offlineFXramper From United States of America, joined Dec 2005, 7364 posts, RR: 85
Reply 17, posted (6 years 7 months 1 week 5 days 3 hours ago) and read 7972 times:
Support Airliners.net - become a First Class Member!



Quoting EWRCabincrew (Reply 15):
Treat people the way you would like to be treated

 checkmark 

The Golden Rule. Have never had a bad experience with cabin crew. Curt but always polite.


User currently offlineUltimateDelta From United States of America, joined Sep 2007, 2169 posts, RR: 6
Reply 18, posted (6 years 7 months 1 week 5 days 1 hour ago) and read 7944 times:

This wasn't really a cabin crew problem, but when I was in ATL last week, I was taking some pictures from the AirTran gate area at D9 and a gate agent yelled at me to get out of the gate area while a flight was boarding. I have done this hundreds of times and never gotten yelled at like this. I considered saying: 'What if you haven't called my row yet, huh?', but I decided this was probably not a good idea. Sheesh!


Midwest Airlines- 1984-2010
User currently offlineFlyboyOz From Australia, joined Nov 2000, 1992 posts, RR: 25
Reply 19, posted (6 years 7 months 1 week 4 days 10 hours ago) and read 7854 times:

I hate to tell you that i had very bad experience with a SQ blue cabin crew. She wasn't thoughtful, considerate and nice to me. It was really odd I've ever had. Her attitude was really bad and she always pissed me off many times. However, i saw she was so lonely and didn't enjoy working on the plane. Then why she wanted to be a cabin crew or she has chosen the wrong career. She needs to get a life!


The Spirit of AustraliAN - Longreach
User currently offlineMauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Reply 20, posted (6 years 7 months 1 week 4 days 9 hours ago) and read 7847 times:
Support Airliners.net - become a First Class Member!

I have never had a cabin crew member be overtly rude. A few have been apathetic or inattentive. Seem bored with it all. Some just disappear after doing the minimum required. I suppose that might be considered "rude". Subjective.

User currently offlineLevent From France, joined Sep 2004, 1718 posts, RR: 5
Reply 21, posted (6 years 7 months 5 days 5 hours ago) and read 7580 times:

I can say that the only times I encountered cabin crew who were generally rude - and I mean all the flight attendants attending to my wife and me - were on Air France flights from Paris to Bangkok and vice versa.
They never smiled, they didn't ask questions in a polite manner, they didn't look at you while handing over something, they weren't interested in my problem with the PTV... and we kept being polite all the way, saying "please" and "thank you" to them. Basically, we both felt we were more of a nuisance to them on these long flights while they just did not want to work whatsoever. And we weren't the only ones complaining about their behaviour either.


User currently offlineEgmcman From United Kingdom, joined Jun 2005, 898 posts, RR: 8
Reply 22, posted (6 years 7 months 5 days 1 hour ago) and read 7548 times:



Quoting FXramper (Reply 17):
Treat people the way you would like to be treated



The Golden Rule.

Actually it's called the Platinum rule and cabe applied to most situations. I've been told I 'm to nice.

On one of my flights from AGP- STN with U2 many of the older passengers talked when ever the announcements were made I felt sorry for the crew member making the announcements. It's common with on FR flights from what I have been
told. Old people are problem for airlines they think they can harass gate staff and board early on my last flight I nearly missed my priority boarding with Speedy boarding plus because they blocked the way from the gate agent to the airbridge to the A319 operating the sector.

Orion37 Did you do or say anything per vocative?


User currently offlineTSS From United States of America, joined Dec 2006, 3070 posts, RR: 5
Reply 23, posted (6 years 7 months 4 days 19 hours ago) and read 7513 times:



Quoting DocLightning (Reply 13):
I have a policy of never asking for anything unless I really need it or I'm really uncomfortable. I also am always polite, pleasant, and I *always* say please and thank you.

I accept what I am given graciously and I try not to ask for anything out of the ordinary.

Same here, although I did have one bad experience: I was on a 6:00 am flight out of BHM, and the flight included about a hundred suit-clad businessmen and me. The F/A for the section of the cabin where I was seated laughed with, joked with, and all but sat in the laps of several of the other male passengers (she literally sat down on the armrest of one guy a few rows in front of me and rested her arm on the back of his seat as she leaned over him to talk!), but she looked at me as if I was some homeless person who had mistakenly staggered into her living room (No, I wasn't wearing a grey business suit like everyone else on that flight, but I was wearing clean, hole-free blue jeans and nice button-up shirt).
Since it was a 6:00 am flight just one cup of coffee didn't cut it for me, so when the F/A came around to ask if anyone wanted anything else, I asked politely for a second cup. She exhaled very sharply and said "Okay, in a minute!" as if I'd asked for... well, something a lot more strenuous than pouring coffee in a cup and then handing me the cup.



Able to kill active threads stone dead with a single post!
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 24, posted (6 years 7 months 3 days 8 hours ago) and read 7426 times:

I reckon a few cabin crew ought to take a 'night' job, if you know what I mean. I have seen many flirting outrageously over the years. Surely they arent meant to do that? they offer drinks not themselves, or they should do,

25 Maverick623 : I save that for night flights on a light airplane. I've never really had any horrible experiences, just some stand-off-ish crews. Oh, and some rude a
26 KLMCedric : I'm sorry you see it that way. There's is always a very important element, called mutual respect, even in customer care. We are not paid to be spoken
27 Elite : Yep - correct. As a customer service and support Crew member, I can tell you that being nice and being rude does make a difference, however small it
28 BAe146QT : I've been a passenger for three decades and have never been mistreated, condescended to, ignored or been treated as inferior by any member of cabin or
29 Smcmac32msn : My worst experience was on AS ORD-SEA. We were in row 6, and this was the "First class gets the front 4 bathrooms, cattle class gets the back 2" era.
30 Trekster : There was a story behind this though, she did not just do it!! NO ONE likes being told there wrong! I have worked in the industry now (ground) for ov
31 Babybus : My fav was the BMI stewardess on my PRG-LHR flight some years ago who angryly snapped at the man in the seat next to me "You're drunk!". He wasn't. He
32 BAe146QT : I agree with you entirely, but I think that there is another factor. Flying can be a stressful experience for many people and rather than something t
33 MEACEDAR : I was flying YUL-YYZ-MCO on AC last summer and as a coincidence the same crew that worked on YUL-YYZ were working YYZ-MCO, except for one crew member.
34 FlyboyOz : I remember i sat next to a bad-attitude guy. When a QF purser checked the pax to make sure whether they were fastern their seat belts, the seats in up
35 PlateMan : Not cabin crew, but the ground staff of Delta at both IAD and JFK. At Dulles: We had a delay and in typical Delta fashion, no announcing how long. I w
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