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Why Are Crews So Grumpy?  
User currently offlineAfklmLHLX From , joined Dec 1969, posts, RR:
Posted (6 years 3 months 2 weeks 1 day 13 hours ago) and read 3989 times:

I am not about to say that working for an airline is a cushy job, but, I do get a little tired when I read trip reports that include grumpy crews and I hear people babel so long about how working for an airline is so horrible. Being a pilot is my dream job even though it probably will not happen. Now, I would never want to be a pilot for an American airline, but there are many places in the world where being a pilot seems like Heaven on Earth for me. I do admit that working for some commuter airline in Georgia might get a little draconian and depressing, but one of my theories about life, is that things are only bad if you make them bad.

Honestly, if you constantly think bad thoughts like how your passengers are so impossible or your hours are so horrible, then of course you are not going to enjoy your job. But why become a FA in the first place if you are not really into the airlines or the atmosphere on airlines? I do think you find happier crews on non-US airlines as usually the benefits are better and the airline provides better accomodations for most layovers. Also, I think that your passengers on an EWR-MCO flight are going be much more difficult than on a CDG-NRT flight. However, every job has its downside. Probably the average FA makes between 20-60,000 USD and that is not so bad for a job that does not require any serious mental thought. There are so many other jobs that pay the same which require people to be laborers and work much more than what FA's have to go through. Traveling puts me in a good mood anyways so if I am getting paid to do it, I would not have a problem putting up with a couple of low-class passengers and the occasional odd hours. I do think working as an FA for LH is much more glamorous than working domestic flights on DL, but both still pay the same.

I think when you start going into how they are responsible for so many passengers and how a baby spills food and yadi yadi yada, then you put yourself into the mentality where the job is horrible when in reality, it is a great job! It does not pay that well, but you are also not producing anything, you are just babysitting (in a way). I would never work on a US airline as I do think flying within the US can be a little depressing (depending on the airline). But, why sign for the job if all you want to do is complain? Traveling and being in airports just puts me in a good mood! Strutting down the terminal in uniform is a dream.

28 replies: All unread, showing first 25:
 
User currently offlineCadet57 From United States of America, joined Jul 2005, 9085 posts, RR: 30
Reply 1, posted (6 years 3 months 2 weeks 1 day 13 hours ago) and read 3982 times:



Quoting AfklmLHLX (Thread starter):
Probably the average FA makes between 20-60,000 USD and that is not so bad for a job that does not require any serious mental thought.

Prepare to get flamed for that comment.



Doors open, right hand side, next stop is Springfield.
User currently offlineGregQuinn From United States of America, joined Jun 2005, 33 posts, RR: 0
Reply 2, posted (6 years 3 months 2 weeks 1 day 13 hours ago) and read 3946 times:

I'm amazed to read TRs on this website and another, in which the culprit for passenger dissatisfaction is the attitude of the FAs. (And then they disappeared behind the curtain until breakfast, during which time they gossipped and made jokes about the passengers and chewed us out for coming back for a glass of water.) If these persons are so disenchanted with their jobs---- note that I did not choose "positions" ---- then they should resign and go elsewhere to find the happiness that so eludes them. As a passenger I do not care to be subjected to their foul moods. Bonus: if you call them on it, you're accused of being belligerent, non-compliant, and subject to arrest (on their whim) when you arrive. All in the name of national security, of course.

User currently offlineAfklmLHLX From , joined Dec 1969, posts, RR:
Reply 3, posted (6 years 3 months 2 weeks 1 day 13 hours ago) and read 3896 times:

THIS IS NOT TO FLAME AMERICA but I have noticed that FA"s on non-American airlines are usually much nicer and put together. I have also noticed that American crews on INTL routes are usually in a better mood. It is all about the atmosphere. When I flew LX from ZRH-BCN, I knew I wanted to work in the airlines. I just love being in the sky and I love wearing the uniform and traveling, as long as I can land a job with a European airline. I am sorry but having layovers in Billings and Fresno really aren't that fun. However, send me anywhere in Europe to have a layover I'll be happy. It might reflect the moods of the FA's. I also usually fly out of EWR and flying to New York always puts people in a good mood. So I have not come across any really grumpy FA's as I think in all people, your surroundings make a big difference on how you view things. EWR just has a nice feeling to it (as well as JFK).

User currently offlineSmi0006 From Australia, joined Jan 2008, 1531 posts, RR: 0
Reply 4, posted (6 years 3 months 2 weeks 1 day 13 hours ago) and read 3796 times:

To be honest this is a really complicated topic and there are thousands of variables and factors that can make some one grumpy at work, these same variables to anyone in the airline industry combined with working in customer service (may I ask what you do for a living? so I can relate them too you).

One of the things that people on here forget is most of these people still love their jobs, but they are tired of being treated like crap, the old saying treat people how you expect to be treated is true, I have worked for airlines for only one year, one year as an FA for about 9 months and now as ground staff;
In that time I've been, screamed at and sworn at by groups of adults, kicked by small children while parents laughed and smiled on, had things thrown at me by adults, been spat at by adults and children, been threatened, had people hand me chewing gum into my hand and been handed soiled nappies (the pax concealed this from me until it was to late lol charming I know),...... it goes on. In the first job where I was told I needed to take a pay cut and a reductiong in my conditions, so the airline could remain competative (the very next day they announced a record profit their largest one ever), Now I am no being payed below industry standards.

Please don't think me facisious but can you understand how this could wear someone out after a while, even a person who loved their job and still does, could appear grumpy to you when the person in row 19 just screamed and swore at them beacuse they asked them switch their mobile off and it was the third time it had happened to them that morning? Don't misunderstand me this is not acceptable behaviour for anyone one in the customer service industry to be grumpy/rude/dis-interested in their customers, but I was just giving you one of the major factors.

This is not industry specific this occurs in all customer service industries in all countries.

Please don't get me wrong I love my job and will do anything I can to help my pax out, anything. But I also expect to be treated with a level of respect, there doen't have to be smiles or any nicesties, levels of rudeness I will easily tolerate, but abuse and disgusting acts and arguing when I have mad a resonable request, nope, and that doesn't mean I have to respond angrily or rudly either.

The solution is two fold, people in customer service need to suck it up smile and cop it on the chin, and people in the wider comunity need to start to recognise they may need to start treating people better.


User currently offlineFutureUALpilot From United States of America, joined May 2000, 2602 posts, RR: 8
Reply 5, posted (6 years 3 months 2 weeks 1 day 13 hours ago) and read 3790 times:



Quoting AfklmLHLX (Thread starter):
Probably the average FA makes between 20-60,000 USD and that is not so bad for a job that does not require any serious mental thought.

No, but it does require long hours, many nights away from home, dealing with more than "a couple of low-class passengers" and can be very taxing. Just because they don't do manual labor does not mean the job doesn't take it out of you. Your safety as a passenger is their primary job. What is that worth to you?

Quoting AfklmLHLX (Thread starter):
Traveling puts me in a good mood anyways so if I am getting paid to do it, I would not have a problem putting up with a couple of low-class passengers and the occasional odd hours.

So because you fly a couple hours a day, every once in a while they should automatically be happy? Fly the same old airplanes, over the same few routes, dealing with new passengers (many of whom assume they are to be the center of your world for the next few hours after paying $100 for their coast to coast ticket) and old problems (that you've seen time, and time again), spend a night in some mediocre hotel in some city you don't care to see (again), find your way home on your own time if you don't live in base, only to do it a few days later. Flying in and out of NYC might put some pax in an alright mood but talk to a pilot who has dealt with EWR, JFK, or LGA during rush hour and/or with weather in the area and see how well they enjoy it then. Airports to crews probably arent special places and I'd bet money they dont go off of how it "feels" to be there.

Now, I'm not saying it is an excuse to be rude or downright nasty to passengers, they are the face of the airline and should try to be friendly to all, but being an air crew member isn't as easy as people think it to be. Pilots and F/As are underpaid and overworked right now and things aren't looking great for the airlines right now.



Life is better when you surf.
User currently offlineFly2YYZ From Canada, joined Jan 2006, 1044 posts, RR: 2
Reply 6, posted (6 years 3 months 2 weeks 1 day 12 hours ago) and read 3776 times:



Quoting Smi0006 (Reply 4):
One of the things that people on here forget is most of these people still love their jobs, but they are tired of being treated like crap, the old saying treat people how you expect to be treated is true, I have worked for airlines for only one year, one year as an FA for about 9 months and now as ground staff;
In that time I've been, screamed at and sworn at by groups of adults, kicked by small children while parents laughed and smiled on, had things thrown at me by adults, been spat at by adults and children, been threatened, had people hand me chewing gum into my hand and been handed soiled nappies (the pax concealed this from me until it was to late lol charming I know),...... it goes on. In the first job where I was told I needed to take a pay cut and a reductiong in my conditions, so the airline could remain competative (the very next day they announced a record profit their largest one ever), Now I am no being payed below industry standards.

Welcome to my respected users list!


User currently offlineSWA TPA From United States of America, joined Aug 2001, 1559 posts, RR: 34
Reply 7, posted (6 years 3 months 2 weeks 1 day 12 hours ago) and read 3710 times:

Well let me add my two cents in here!

I am a flight attendant for a regional carrier and I am based out of JFK. Let me just say that I LOVE my job! I dont even call this work! It is just fun in my book. I still cant believe they pay me to fly around all day and do what I love. Yeah, I occasionally run into the grumpy passenger but so what, I dont let him affect my job performance or how I feel about my job. I only have to deal with him for a couple of hours at the most and then he is out of my life probably never to be seen again. I dont see a reason to be a crab to all my other passengers just because he is having a bad day. I just try all that much harder to make things better for him. You never know why he is in such a bad mood, maybe he just lost a loved one or lost his job or is going thru a divorce or any number of things.
Nothing delights me more than to have my passengers deplaning and thanking me for my gracious service. That truly makes my day knowing that they left with a good impression of my company and will hopefully remember the good service they received next time they need to fly.

Yes we are underpaid and yes I work my tail off some days but I got into this job knowing what it entailed and what I was in for. Some days I come off that plane after a 13.5 hour day completely exhausted with my pilots and head to a hotel in the middle of the night in some god forsaken little town but tomorrow is another day with all new challenges and all new faces  Smile


SWA TPA



I believe I can fly.....
User currently offlineBoeingluvr From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 3 months 2 weeks 1 day 12 hours ago) and read 3687 times:

Working for an airline is a great job in any respect if it's your passion. Some people get into the job and it is not as glamorous as expected. I've seen it... Yet they keep their jobs, for the benefits and such. From my experience, I do get tired after working up to 6 or 7 legs a day, or when I'm working up to 5 days straight and the time sometimes just crawls by. This is however, what the job intails so you need to give it your all even if your all isn't what you have left. I can sympathise with those who have posted before me about kids, and picky people, who really don't seem to care. You have to remember that people aren't always at their best, especially when they travel. When you encounter the odd grumpy crew member I would shrug it off. And yes, it's true, on non american airlines, crews do seem a lot nicer. Can't tell you why. Any Americans that can explain??

User currently offlineLeftWing From Singapore, joined Mar 2006, 284 posts, RR: 0
Reply 9, posted (6 years 3 months 2 weeks 1 day 12 hours ago) and read 3687 times:

In Asian airlines where you see the most amazing looking and the hardest working FA's they are are the worst paid...there is also lower meal allowance compared to the pilots...so offensively pilots eat steak n wine and FA's do McDee's......not to forget serving full meals on a 45 mn flight.... from HKG to TPE on CX or SIN to CGD on SQ....BOM to GAO on 9W....

Welcome to my respected users list!


User currently offlineRoadrunner165 From United States of America, joined Oct 2000, 874 posts, RR: 9
Reply 10, posted (6 years 3 months 2 weeks 1 day 12 hours ago) and read 3670 times:

Travel Polls and Preferences ----> that way.

User currently offlineSoxfan From United States of America, joined Mar 2008, 864 posts, RR: 0
Reply 11, posted (6 years 3 months 2 weeks 1 day 12 hours ago) and read 3587 times:

I think grumpiness on the job isn't restricted to airline crews; with every profession, you are bound to meet people who love what they are doing, and others who don't. There are some who truly look forward to going in to work every day, as evidenced by some of the replies to this thread, and others who feel as if they just have to/want to go through the motions. I have flown many times and have been fortunate to have smiling, upbeat attendants on most of the flights (usually domestic in the United States). In following some reviews on other sites such as Skytrax, I have seen many comments on "grumpy" crews, yet very few on those who were actually nice, especially with US airlines. What one passenger says about a poor crew shouldn't apply to an airline with thousands of crewmembers; for example, while some have commented that AA's flight attendants are not the best, I have had wonderful experiences with them in both first and coach. Same goes for DL, B6, UA, and others. What's sad is that sometimes one bad experience with a crew can drive a passenger away, while a good experience may not always succeed in maintaining the passenger's business. I doubt I will be a flight attendant, but if I were, I would put everything I had into ensuring that passengers were comfortable, safe, and (for the most part) happy. I doubt that, especially in today's society, many people choose to be pilots or flight attendants just for the heck of it, or to make money; I would hope, at least, that they have some passion about flying and interacting with people positively. In addition, as a passenger, I have found that if I am polite and friendly with the crew, they (usually) will be the same.

Maybe I'm being overly optimistic, but the way I see it, even a smile can go a long way to making someone's day.  Smile



Pilot: "Request push, which way should we face?" JFK Ground: "You better face the front, sir, or you'll scare the pax!"
User currently offlineAAH732UAL From , joined Dec 1969, posts, RR:
Reply 12, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3541 times:

Quoting AfklmLHLX (Thread starter):
Probably the average FA makes between 20-60,000 USD and that is not so bad for a job that does not require any serious mental thought. There are so many other jobs that pay the same which require people to be laborers and work much more than what FA's have to go through.

Say that to their face and expect to have a red cheek or bloody nose. PAX's always see the "Easy Side" of serving drinks, but when that godforsaken emergency happens, you will see that the FAs job besides that pilot, is the most important job in the industry.

They are "Grumpy" b/c they get people like you who bash them.

FYI, I have never ran into a "Grumpy" FA, w/ or w/o my mom working the flight
Not to say they are not out there, but they have the right to be a bit "Grumpy," epically b/c crews are getting rapped by their CEOs or dealing w/ PAXs who expect EVERYTHING for a 15$ ticket.

Not everyone wakes up on the perfect side of the bed every morning

[Edited 2008-05-17 20:43:54]

User currently offlineAfklmLHLX From , joined Dec 1969, posts, RR:
Reply 13, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3541 times:

It is funny as about 95% of the time I have flown, I have interacted with pleasant and youthful (in attitude) crews. That is because I am always eager to chat with as many people as I can about airlines as it is my favorite hobby and it just puts me in a good mood. I like experience and I try to talk to as many people in the business as possible.

Quoting Soxfan (Reply 11):
I think grumpiness on the job isn't restricted to airline crews; with every profession, you are bound to meet people who love what they are doing, and others who don't

This is exactly my point! I am not talking about the occasional FA who is grumpy and does not like their job, I am talking about how it is the common view of most people that FA's are grumpy and depressing (when I feel the exact opposite about the job). It is the stereotype now in days of your "grumpy FA". And I once remember a thread about how an article said how an FA's job is "cushy" and almost everybody on that thread replied saying how their job is so grueling. I feel that there are a bunch of lucky people who just enjoy their life in all aspects, but life is what you make of it. I like to see the good in things, but I do not discount the bad. That is why life is all about moving up and making it as best as you can as you can make the whole "ambiance" of your life good, but that does not preclude striving to make it the best it can be.

Sorry, a little bit of a tagent there but my point is, I am tired of this mentality that there are so many horrible factors about an FA's job. I have read articles or heard people at times sound like old Jewish men when they complain about being an FA when I feel that it does not have any more cons than any other job of the same caliber. It is probably the easiest in many ways and the most fun. Sometimes I feel that it feels better to produce rather than to just service, but an FA is a job in particular that has so many pros that make up for the sometimes "boring" aspect of just "babysitting".

Quoting FutureUALpilot (Reply 5):
Fly the same old airplanes, over the same few routes, dealing with new passengers (many of whom assume they are to be the center of your world for the next few hours after paying $100 for their coast to coast ticket) and old problems (that you've seen time, and time again), spend a night in some mediocre hotel in some city you don't care to see (again), find your way home on your own time if you don't live in base, only to do it a few days later.

This is why I would never want to work for a US airline!!! Don't bash me for this but the class of people who fly US domestic flights has gone way down very rapidly. And you cannot argue that most domestic layover cities in the US are boring! Also, I happen to love the cabins of European airlines short-haul fleets. This is a matter of opinion, but flying within Europe has a certain ambiance which just makes me feel good. Also, most non-US airlines tend to put their crews up at very nice hotels (especially when you're not paying).

Does this have to do with what the US is like? I don't know but I do know that I rarely enjoy a flight domestically in the US compared to all of the INTL flights I have taken. However, one of my favorite flights with JFK-YYC (okay Canada- very similar) which automatically is really good because it leaves out of JFK. And I was on a really nice AC plane and I was going on a skiing vacation so I always love those flights.


User currently offlineGT4EZY From United Kingdom, joined Dec 2007, 1783 posts, RR: 3
Reply 14, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3523 times:

As others have said, you get grumpy employee's in all industries and work places.

American crews do seem to be more grumpy than in Europe I agree. I also agree that US international crews do, on the whole, seem a lot happier however, you can get grumpy crews here in the UK and Europe too.

In pretty much the rest of the world, cabin crew CAN still be held in high esteem by many people. Work conditions in general are much better than our US counterparts and that maybe why we seem a lot happier. But then again, some on old high paid BA contracts can often be the grumpiest and so can the odd few on LCC's who too can earn a fair bit due to commission on everything that is sold.

Quoting AfklmLHLX (Thread starter):
downside.that is not so bad for a job that does not require any serious mental thought.

lol, are you joking? I feel more mentally tired than physically. With my airline atleast, we have to cash up, complete bond and customs paperwork, feed back forms, bar reports etc etc.

Quoting GregQuinn (Reply 2):
And then they disappeared behind the curtain until breakfast, during which time they gossipped and made jokes about the passengers and chewed us out for coming back for a glass of water.)

What would you like them to do in the middle of the night in the middle of the cabin?? Do a jig for you? Doing service mid flight in the middle of the night just annoys pax but most crew wouldn't mind you asking for a drink or anything else for that matter.



Proud to fly from Manchester!
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 15, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3520 times:



Quoting AfklmLHLX (Thread starter):
working for some commuter airline in Georgia might get a little draconian

Draconian ? As in repressive and authoritarian ? Seems a little extreme.

Quoting AfklmLHLX (Thread starter):
Also, I think that your passengers on an EWR-MCO flight are going be much more difficult than on a CDG-NRT flight

You'd be amazed. Japanese passengers (pardon my generalisation) are generally pretty easy-going and polite, but French passengers (again, pardon my generalisation) can be quite demanding at times. Passengers are pretty much passengers wherever you go, people are always just people.

Quoting AfklmLHLX (Reply 3):
I have noticed that FA"s on non-American airlines are usually much nicer and put together.

That hasn't always been my experience - I''ve flown on a lot of airlines both US and non-US and it varies from flight to flight - you get good ones and you get less good ones, I guess its down to how busy they are, how tired they are, how full the flight is, how demanding/irritating/stupid/offensive the passengers are being - each flight is different.

Quoting AfklmLHLX (Reply 13):
This is a matter of opinion, but flying within Europe has a certain ambiance which just makes me feel good.

Why ? A cheese sandwich is a cheese sandwich wherever you go. Y class especially is pretty generic whomever you fly on these days (of the full service carriers anyway), the only difference being sometimes you have to pay for the cheese sandwich. Slightly different in Biz class, I like the big seats on US domestic first, but the food on European carriers is generally better than on US carriers up the front (especially the little jam tarts they give you on LH - mmmmm !)


User currently offlineAfklmLHLX From , joined Dec 1969, posts, RR:
Reply 16, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3517 times:



Quoting GT4EZY (Reply 14):
I feel more mentally tired than physically

You misread what I said. It can take a mental tole on you for sure however, now I am making a statement about all jobs in the world but generally speaking, most jobs high paying, self paying or low paying require thought as you are doing something for the company you own or work for. Let's just take a simple private business- a restaurant. You have to worry about staff, food, creativity in terms of your food and design, finances, customer service, markets, demographics ect.

However, for an FA, you are only required to keep tabs and take care of your passengers. What I like about the job of an FA is that your job does not consume your interests as all you are really doing is "babysitting" (the best word I could think of to describe what they do excluding emergencies). So, that allows you to for example have an obsession with cooking or politics or soccer or whatever. So, you can enjoy yourself on a mental level while working in a fun environment. For most jobs, what you do really consumes what you think about allowing less time for you to think just about anything from philosphy to the DL/NW merger.


User currently offlineAfklmLHLX From , joined Dec 1969, posts, RR:
Reply 17, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3514 times:



Quoting JGPH1A (Reply 15):
That hasn't always been my experience - I''ve flown on a lot of airlines both US and non-US and it varies from flight to flight - you get good ones and you get less good ones, I guess its down to how busy they are, how tired they are, how full the flight is, how demanding/irritating/stupid/offensive the passengers are being - each flight is different.

I think like that when thinking back to every specific flight I have taken. That's why I love flying as my UA ORD-OGG flight has a completely different color per se to it than my UA EWR-DEN flight taken a couple months later. It is all about your mood on the particular day to what the weather was like. Which brings me to this:

Quoting JGPH1A (Reply 15):

Why ? A cheese sandwich is a cheese sandwich wherever you go. Y class especially is pretty generic whomever you fly on these days (of the full service carriers anyway), the only difference being sometimes you have to pay for the cheese sandwich. Slightly different in Biz class, I like the big seats on US domestic first, but the food on European carriers is generally better than on US carriers up the front (especially the little jam tarts they give you on LH - mmmmm !)

I completely disagree! It is not all about exactly what you get! I would pay for CO BF just to be in the ambiance of the BF cabin. I also think all of the amenities help, but there was just something cozy and nice about flying CO BF from EWR-HKG, an experience think about everyday. There are so many aspects of every flight that I have taken that I am unable to put into words. But, every flight has a different feel to it even if factually speaking, they are all the same. Everything is about the ambiance and the experience and that is why I love flying. I never know how I will remember the flight. For example, I was listening to this really good lounge music on my EWR-HKG flight and now whenver i listen to that song, I think of the flight. There was just something amazing about listening to Corner of the Earth while cruising over Siberia.

In my own mind, every flight I take is different. But, if I look back on all the flights I have taken, they all fit into different domains, like many things in life. So, that is where I can make the statement that US domestic flights are different than those in Europe. Every flight is different and sure I have run into some great FA's on domestic flights but this is on the grand scale.


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3509 times:



Quoting AfklmLHLX (Reply 17):
I would pay for CO BF just to be in the ambiance of the BF cabin.

All I can remember of the BF "ambience" was that it was mostly navy blue. It was nice, but nothing especially remarkable - the seat did not go flat, the AVOD choices were limited, on the flights I took at least the food was OK. The service was good for the most part, from experienced crew.

Quoting AfklmLHLX (Reply 17):
I also think all of the amenities help, but there was just something cozy and nice about flying CO BF from EWR-HKG, an experience think about everyday

You never forget your first time  Smile I can still recall at least some small memory of each flight I've been on, I do certainly remember the good ones but some of them, especially on routes and airlines I''ve flown on a lot, tend to blur a bit. But there are some outstanding memories still. Seeing the northern lights for the first time, seeing icebergs in the far southern ocean, autumn leaves on the approach into FRA, flying over the Panama Canal, landing at Kai Tak, landing in a seaplane in a coral lagoon, seeing the curvature of the Earth at 60,000 feet. Fun stuff to remember.

Quoting AfklmLHLX (Reply 17):
In my own mind, every flight I take is different.

Same here, but as I said, they can tend to blur a tiny bit. Keeping a log helps, and noting in it anything special you saw or experienced, to jog your memory.


User currently offlinePhilSquares From , joined Dec 1969, posts, RR:
Reply 19, posted (6 years 3 months 2 weeks 1 day 11 hours ago) and read 3507 times:



Quoting AfklmLHLX (Thread starter):
Traveling and being in airports just puts me in a good mood! Strutting down the terminal in uniform is a dream.

Spoken like a true "expert". If that is why you want to go into aviation, I would seriously suggest you look at another career. I can assure you, no matter if you work for a US carrier, an international carrier or some other type of carrier, the travel will get very old very quickly. In addition, every airport you walk through, you're expected to be an expert as to the location of baggage claim, restaurants, cash machines, and every other service offered there. It gets very old very quick. Add to that in the US and other parts of the world, we have the "beer budget/champagne service" syndrome. I could write volumes on what I have seen passengers do. The way airline staff are treated is worse than some people would treat their worst enemy.

Quoting AfklmLHLX (Thread starter):
Being a pilot is my dream job even though it probably will not happen. Now, I would never want to be a pilot for an American airline, but there are many places in the world where being a pilot seems like Heaven on Earth for me. I do admit that working for some commuter airline in Georgia might get a little draconian and depressing, but one of my theories about life, is that things are only bad if you make them bad.

Perhaps it's a good thing it won't happen! You need to seriously adjust your perspective. You are not going to be hired into the left of a 744/380 and you will learn you have to "pay your dues". It can be in the military, flight instruction or by starting off is the commuter side of things. Why would being a pilot for a commuter airline in Georgia be draconian? Are you above it? You have to get experience someplace and it would be, after all, a means to an end. I can assure you with your attitude you'd be a "pleasure" to fly with in the cockpit!

Quoting AfklmLHLX (Thread starter):
Probably the average FA makes between 20-60,000 USD and that is not so bad for a job that does not require any serious mental thought.

Again, your superior attitude isn't going to win you any friends. If you hold that same attitude when you are an adult, you won't go very far at all. As a Captain, you are in charge, but your cabin crew do all the hard work. Having an attitude such as yours will be very obvious with the first minute of any interaction you have with them. Believe me, I wouldn't want to fly a 14 day trip with you and the same cabin crew.....


User currently offlineAfklmLHLX From , joined Dec 1969, posts, RR:
Reply 20, posted (6 years 3 months 2 weeks 1 day 10 hours ago) and read 3503 times:



Quoting PhilSquares (Reply 19):

If anything I am supporting FA's. However, my question in the thread was about why FA's seem to be complaining? I am all about looking at the up-side of things. But in this particular thread, I am discussing why there is this negetivity when thinking of FA's. I think of it as a very glamorous and nice job to have in some circumstances. Like I said, US domestic in my opinion isn't that great. Honestly, if I believe that the job of an FA is a great job, that is my opinion. It doesn't matter how bad you think it is or the general person believes it is, I think it is still great for any cons it might have. When comparing to other jobs that make similar amounts, it really is a pretty good job. What is wrong with seeing the positives and forgetting about the negetives of this job? It is all about one's perception of everything. If you are mentally happy with being an FA, then for the most part, you will enjoy the job. But, if you just carry this color of gloom over everything, it will show. It is specific to the person but I don't know every FA in the world so I have to speak impersonally.

Quoting JGPH1A (Reply 18):
All I can remember of the BF "ambience" was that it was mostly navy blue. It was nice, but nothing especially remarkable - the seat did not go flat, the AVOD choices were limited, on the flights I took at least the food was OK. The service was good for the most part, from experienced crew.

Ambiance can't be described in words. Every flight holds a different place or color in my mind. There is something that stands out, and most of the time, it is not tangible to speech, but it is the combination of many aspects of each flight that contribute to my overall memory of them. A lot of the time it has to do with the music I listen to. I love just listening to a hip hop or jazz song with a good beat while looking out the window, so usually that will stick in my mind. These moments differ between every flight. All I know is that I love flying commercially!


User currently offlineDelta777Jet From Germany, joined Jun 2000, 1259 posts, RR: 3
Reply 21, posted (6 years 3 months 2 weeks 1 day 3 hours ago) and read 3448 times:

Hi there,
I am working since over 10 years in the airline industry and since 4 years for a european low cost carrier.
I really like my job but the problem in the industy is that you are really overworked and underpaid. You fly up to 6 sectors daily, the passengers pay 20 Euros for the flight, they do expect everything for free, the behave like twats and then they expect a smile? No thats not the way it is. I am not speaking of all passengers. 98% of all passengers make my job the best there is, only 2% are a pain in the ass. With 150 seats on Board thats 6 A*holes on each flight. Thats how it is!



Fly easyJet
User currently offlineSoxfan From United States of America, joined Mar 2008, 864 posts, RR: 0
Reply 22, posted (6 years 3 months 2 weeks 1 day 1 hour ago) and read 3434 times:



Quoting AfklmLHLX (Thread starter):
But, why sign for the job if all you want to do is complain?

I also don't want to make a generalization, but it's possible (probable? definite?) that at one point the job WAS a lot more comfortable and well-paid, at least for US carriers. I have read about how more and more concessions have to be given by employees for some airlines almost every year to keep the airline afloat. While these issues shouldn't be taken out on passengers, I wouldn't be surprised if they were, by some FAs who had been flying for a long time. Again, I don't want to make a generalization, but does anyone agree with me on this point?



Pilot: "Request push, which way should we face?" JFK Ground: "You better face the front, sir, or you'll scare the pax!"
User currently offlineMauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Reply 23, posted (6 years 3 months 2 weeks 1 day 1 hour ago) and read 3429 times:
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As a former FA many years ago and now for many years a frequent biz traveler, I am certainly an FA supporter. It is a job with some great perks, but some major challenges in today's environment. I witness the lack of common civility and courtesy among many of my fellow pax. I generally find that my use of a smile, thank you, please, etc. usually garners the same mood/response in return from the vast majority of cabin crew. Not to say, that I don't occasionally see indifference and lack luster service. And yes then, maybe its time for a career change or retirement. But, that goes for any job. Life's too short, make a change if you can.

User currently offline1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 24, posted (6 years 3 months 2 weeks 18 hours ago) and read 3355 times:



Quoting Delta777Jet (Reply 21):
Hi there,
I am working since over 10 years in the airline industry and since 4 years for a european low cost carrier.
I really like my job but the problem in the industy is that you are really overworked and underpaid. You fly up to 6 sectors daily, the passengers pay 20 Euros for the flight, they do expect everything for free, the behave like twats and then they expect a smile? No thats not the way it is. I am not speaking of all passengers. 98% of all passengers make my job the best there is, only 2% are a pain in the ass. With 150 seats on Board thats 6 A*holes on each flight. Thats how it is!

Just remember that not every passenger had paid £20 for their flight even if you do work for an LCC. When you take into account taxes, fuel surcharges, airport taxes, getting to the airport, in the UK at least your minimum is approaching £50 (about 75 Euros) so given how much people are paying is it any wonder that they expect a friendly crew. Unfortunately the attitude that 'you pay nothing for your ticket so your deserve to be treated like s***' is spreading and its no wonder people are no longer enjoying their flights.

Now, I know that being cabin crew is a difficult job, but at the same time, it is a service job and if you are not up to providing the service then get out. I don't want to be harsh but ultimately passengers will act with their wallets especially in the premium cabins. My mum's company has stopped using BD and EK for transporting clients because of the poor service they've received in business class.


25 PGNCS : Well that tells me all I need to know about your motivations and depth of understanding of the job. When was the last time you pushed the FA call but
26 AFKLMLHLX : See now you get mad at me for saying how I am ignorant and have no authority to make a comment about that, but the whole fact that you just sputter a
27 WILCO737 : Crews are grumpy?! I only had one weird crew so far: it was on WestJet... Sorry, but never again! And pretty much all of my other flights in my life I
28 PGNCS : How is it ignorant? I actually DO know what I'm talking about. I'm not mad at you, you just have given me no reason to give any credence to your opin
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