Cory6188 From United States of America, joined Feb 2004, 2733 posts, RR: 5
Reply 2, posted (11 years 4 months 2 weeks 5 days 1 hour ago) and read 4868 times:
Although everyone likes to complain about the US majors, I don't think that any of them have a downright mean and nasty group of F/As. I do believe that some airlines have nicer, friendlier, etc. employees than others, although I think that they are all acceptable.
For example, even though this doesn't apply to F/As, I think that a lot of the ground staff people that work for CO at EWR aren't the friendliest bunch. However, this seems to be the case across the board at EWR, LGA, and JFK - I think its a genetic thing that anyone working at a NYC-area airport cannot be overly friendly. Even so, there are great employees everywhere you go as well, so I'd have to say that it's pretty hard to make a sweeping generalization.
Tasha From , joined Dec 1969, posts, RR:
Reply 7, posted (11 years 4 months 2 weeks 4 days 15 hours ago) and read 4803 times:
Now I will agree that CO ground staff is friendly in general, and totally incompetent in GPT in particular. Has anyone ever flown KLM Cityhopper? They have some of the downright nastiest FA's - I guess you get what you pay for, and I cannot imagine that the regional division of KLM is a terribly pleasent job as an FA.
Tubbyboeing From , joined Dec 1969, posts, RR:
Reply 9, posted (11 years 4 months 2 weeks 4 days 11 hours ago) and read 4785 times:
Easy, its got to be Indian Airlines.
They have the rudest and the most unprofessional FAs ever. Flew with them once, they screwed up who gets what kind of food (vegetarian, meat etc), and left something like 50 pax without anything to eat.
LowRider From United States of America, joined Jun 2004, 3220 posts, RR: 9
Reply 12, posted (11 years 4 months 2 weeks 3 days 22 hours ago) and read 4741 times:
I think that you will find the answer varies directly with the type of day you are having the the personality you present. If you are having a bad day and present a nasty front, I would say that the odds of you finding the cabin crew to be disagreeable go up dramatically. I have found the inverse to be true as well. It has nothing to do with FA's, its just Human Relations 101.
BCAL From United Kingdom, joined Jun 2004, 3384 posts, RR: 14
Reply 13, posted (11 years 4 months 2 weeks 3 days 5 hours ago) and read 4706 times:
The rudest and nastiest Flight Attendants that I have personally experienced were those on my two flights with Virgin Sun.
Virgin Sun, a now defunct charter subsidiary of Virgin Atlantic, advertised "putting fun back into flying" and the F/As were supposed to be lively and amusing characters. Their approach was very unprofessional. I remember both flights very well and here are some of the highlights:
• Two adults and a minor were sitting in the emergency exit row and without any warning the chief flight attendant approached them and shouted at them to move immediately or she would have them and their luggage off-loaded!
• The crew were constantly rude to a new trainee on one flight and there was even an announcement over the PA system that we had a trainee with us so could we please be patient with him and not to complain if he spilt drinks or food on our laps.
• The F/A's overlooked a row on both sides of the aircraft when serving the meal. Although the passengers pressed the service buttons, they were ignored until tea/coffee was served. The only comment from the F/A was "Are you the vegetarians then?"
• When the F/As found out that the row was not the vegetarians and that they had simply not been served a heated argument, in full view and hearing of some passengers, broke out between the senior flight attendant and the junior attendants. When it was found that there were no meals left, no apology was given and the F/A simply said "I suppose you all want a drink as there is no food for you!"
• The passenger sitting next to me spilt his drink. I pushed the call button. After a delay a F/A appeared and simply said "What?". When we told her a drink had been spilt, her reply was "What do you want me to do then?". I said a cloth would be helpful and she simply returned with a large roll of paper towels and left them with us for the remainder of the flight.
• We had rough landings on both the outward and inward flights. On the outward flight there was an announcement "We apologise for the rough ride. This is due to your pilot attempting his first landing" followed by laughter over the PA system. Many passengers did not find this funny; some were freaked out! On the return, the approach into Gatwick was probably the worst I have experienced. Suddenly without warning, the plane went into a deep dive, levelled out and then "dropped" on the runway. The announcement "Hope you enjoyed the thrill ride today and we look forward to welcoming you on Virgin Sun again soon!"
I dread to think how the crews would react if there had been an emergency.
I wrote to Virgin to tell them about my experiences and received a dilatory response. The experiences were enough to put me off any Virgin flight for life.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
Tasha From , joined Dec 1969, posts, RR:
Reply 16, posted (11 years 4 months 2 weeks 1 day 6 hours ago) and read 4628 times:
OMG!!!! I have heard so many good things about Virgin Atlantic - thank god that carrier is now defunct (the offshoot). I find it difficult to believe that Virgin Atlantic chairman, even being the extremely colorful character he is, would put up with such garbage as your flight couldn't have been the only one like that. I have never flown on Virgin Atlantic, and after reading what you have to say I will think twice before I do... Thanks
I will have to categorically disagree with you on the CO FAs. They are some of the nicest and friendliest from my experience. Many airlines, including BA, LH, and especially AF, could learn a thing or two from them. I have not flown on CO all that much, as I'm normally on NW or DL, but the flights I have had - including the one last week from GPT - IAH - GPT, they were nothing but extremely nice and helpful.
Now their ground staff, especially in GPT, that is another story entirely. While I cannot say that they are rude; they are certainly VERY incompetent.
Delta767300ER From United States of America, joined Dec 2003, 2562 posts, RR: 11
Reply 17, posted (11 years 4 months 2 weeks 1 day 6 hours ago) and read 4622 times:
I know, isnt that weird? I have always heard good things about CO's F/A's. I dunno if I always get the wrong crew or what. Now I have heard AF does have some pretty bad F/A's but never BA. I have noticed CO's IAH based crews are usually very friendly.
I havent flown into GPT so I cant comment. I am flying NWA next month, how are their F/A's?
Tasha From , joined Dec 1969, posts, RR:
Reply 18, posted (11 years 4 months 2 weeks 1 day 5 hours ago) and read 4621 times:
I can honestly say that NWA is always hit or miss, and generally nothing in between! LOL I know that was very specific Honestly, sometimes NWA FA's are hurried I think and then the job suffers. With very few exceptions, I have never seen any of them ever be rude to anyone of the flight - even if they were acting up. I have seen them be blunt and to-the-point. Also, I really cannot complain about the service either. I think far too many folks expect too much, and then are disappointed when they don't get it. I'm flying with NWA today actually, going to Detroit, but I have a really strange routing though... GPT - IAH - DTW. LOL
Adam T. From United States of America, joined Jun 2000, 957 posts, RR: 5
Reply 19, posted (11 years 4 months 1 week 6 days 3 hours ago) and read 4569 times:
I think you have really nice and mean FAs at every airline out there. In fact the rudest, nastiest, and unfriendliest flight attendant i've ever had was on US Airways on a flight from SFO to CLT in 2001. The best, most professional, and nicest flight attendant i've ever had was on US Airways on a flight from PIT to SEA in August 2004. I think that sums it up if you ask me as far as having good employees and bad employees at an airline.
Cragley From Australia, joined Jul 2004, 428 posts, RR: 0
Reply 21, posted (11 years 4 months 1 week 5 days 7 hours ago) and read 4535 times:
Nicest F/A's are Air New Zealand.
A few years back when the pax bill of rights came in, we were stuck at LAX searching for a gate after a 13 hour flight from Sydney. We circled the gates for over an hour and each time some tiny DC9 would shoot in.
I was seated in the back row and some cranky yank came down and tried throwing his weight around with the Flight attendant and mentioned the passengers bill of rights on several occassions. The F/A kept his cool and said 'Sorry mate, but I think you'll find that the pilot sits at the other end of the plane. And he's driving this thing'.
Ruddest would be Lauda Air.
Too busy worrying about what they look like than doing their job.