SKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0 Posted (7 years 8 months 1 week 4 days 19 hours ago) and read 4859 times:
I am booked on a JetBlue flight 2Oct ORD-BOS and at the time of booking i reserved 4CD. After reading seatguru.com i now want to change to 20CD as they have an inch or 2 more legroom. I have been trying to do this now for about 4 weeks and failed every time!! Once i get to the stage where i am to confirm my choice i get the message "system error, there maybe too many people using the system, please try again later"
Now, i have tried everyday for the last month, and as i work night shifts i have tried at every hour of the day and night, but to no avail!!
There is no way to contact them via e-mail, and as i live in the UK i dont want to phone. Can anyone offer advice/help??
Bok269 From United States of America, joined May 2007, 2104 posts, RR: 0
Reply 1, posted (7 years 8 months 1 week 4 days 19 hours ago) and read 4857 times:
Their online seat booking mechanism is shotty at best-I once made my selection three separate times only to have to call to confirm. It's very possible that they don't have a UK number. You may want to try shooting them an e-mail.
SKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0
Reply 2, posted (7 years 8 months 1 week 3 days 19 hours ago) and read 4815 times:
Thanks for your advice, but as im in the UK, i dont want to make a phone call to them, and there is no office here in the UK. As i stated, there is no obvious e-mail link to them on their website... frustrating!!
Is there any nice, friendly JetBlue staff out there that can help? I chose you specificlly over UA and AA for this flight because i believe your service is far superior, and being from the UK i really wanted to experience your renound service!