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Is UA Screwing My Parents?  
User currently offlineCentrair From Japan, joined Jan 2005, 3598 posts, RR: 21
Posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3543 times:

So my parents are coming to visit my family in Japan.
They are flying MKE-ORD-SFO-NGO.
MKE-ORD Y
ORD-SFO C
and they had purchased a full economy ticket and then upgraded using miles for SFO-NGO. The seats were assigned. Then they got a phone call from their agent telling them that UA rejected the upgrade. According to the agent only a handful of C seats are taken on SFO-NGO.

UA said that the confirmation of the upgrade will not be granted till the day of departure. But UA's home page says that an upgrade based on Region 1 and based on their status should be confirmed at least 48 hours before departure.

They were originally suppose to be 12A & 12B. Now they are in 32A & 32B.

What about International upgrades? So what happened? Why are they treating loyal customers like this?

Can some one explain this to me?

[Edited 2008-08-31 17:42:33]


Yes...I am not a KIX fan. Let's Japanese Aviation!
11 replies: All unread, jump to last
 
User currently offlineBakersdozen From Canada, joined Nov 2006, 336 posts, RR: 0
Reply 1, posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3441 times:

Well of no real help to your problem I've heard of many horror stories trying to upgrade on United so I know they are not alone.

I laughed at your subject too  Smile


User currently offlineFlyf15 From , joined Dec 1969, posts, RR:
Reply 2, posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3417 times:

Without knowing anything about the situation, I can answer your thread subject with one word:

Probably


User currently offlineDaron4000 From United States of America, joined Mar 2005, 712 posts, RR: 1
Reply 3, posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3341 times:



Quoting Centrair (Thread starter):
So my parents are coming to visit my family in Japan.
They are flying MKE-ORD-SFO-NGO.
MKE-ORD Y
ORD-SFO C
and they had purchased a full economy ticket and then upgraded using miles for SFO-NGO. The seats were assigned. Then they got a phone call from their agent telling them that UA rejected the upgrade. According to the agent only a handful of C seats are taken on SFO-NGO.

UA said that the confirmation of the upgrade will not be granted till the day of departure. But UA's home page says that an upgrade based on Region 1 and based on their status should be confirmed at least 48 hours before departure.

They were originally suppose to be 12A & 12B. Now they are in 32A & 32B.

What about International upgrades? So what happened? Why are they treating loyal customers like this?

Can some one explain this to me?

First of all, UA is discontinuing SFO-NGO pretty soon so when are your parents flying? Second of all, SFO-NGO needs a region 2 upgrade, not a region 1. However, if using miles to upgrade (I believe 15,000 or 30,000 one way, per person depending on fare paid), then the upgrade will clear in advance provided there is upgrade space available. Upgrade space books into the NC fare category, and availability can be checked on united.com if you search for mileage flights by standard awards and are in expert mode so that you can see all the fare buckets available for a specific flight. If there are 2 NC seats available, they will clear immediately, if not, they will be waitlisted. As soon as the NC seats open, could be tomorrow, could be at the airport, then they will be confirmed, unless people are higher up on the waitlist than your parents.


User currently offlineLAXintl From United States of America, joined May 2000, 24320 posts, RR: 47
Reply 4, posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3323 times:

For starters, what type of upgrade instruments are your parents using? I know you said miles. however you also state region 1 but Japan falls within region 2, so I'm a bit confused.
Is the issue on the ORD-SFO leg or the SFO-NGO portion.



From the desert to the sea, to all of Southern California
User currently offlineStitch From United States of America, joined Jul 2005, 29678 posts, RR: 84
Reply 5, posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3323 times:
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Was this itinerary booked by a travel agent?

Is the itinerary booked across separate tickets (MKE-SFO and SFO-NGO, for example)?

How are they flying in C between ORD and SFO? Did they buy a C fare? Are they using 500-mile upgrade certificates?

If they are using miles to try and upgrade SFO-NGO and it is one ticketed itinerary, those miles will upgrade ORD-SFO, as well. And MKE-ORD if it offers a premium cabin.

Does SFO-NGO show NC (Business Class Upgrade) inventory available?


User currently offlineMcdu From United States of America, joined Apr 2005, 1436 posts, RR: 17
Reply 6, posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3323 times:

Is the SFO NGO flight still operating? I thought it was being discontinued in Sept. Perhaps they are now on ANA or being rebooked via NRT. If that is the case then I suspect the change is probably in accordance to the rules. Also, if a B seat is truly wanted I suspect UAL has them for sale. Also I understand the F class is not too bad if you really want a nice seat to NGO.

User currently offlineUnited1 From United States of America, joined Oct 2003, 5815 posts, RR: 9
Reply 7, posted (5 years 7 months 2 weeks 5 days 21 hours ago) and read 3308 times:



Quoting Centrair (Thread starter):
What about International upgrades? So what happened?

Would suggest that they call UA (or the Premier line directly) and ask why the upgrade didn't go through Daron4000 posted a fairly likely answer but since none of us know the exact itinerary and have access to your parents PNR its all just guessing.

Quoting Bakersdozen (Reply 1):
Well of no real help to your problem I've heard of many horror stories trying to upgrade on United so I know they are not alone.

Thats interesting UA is generally known as one of the easiest, if not the easiest, US carriers to upgrade on overseas.



Semper Fi - PowerPoint makes us stupid.
User currently offlineN505FX From United States of America, joined Aug 2008, 246 posts, RR: 0
Reply 8, posted (5 years 7 months 2 weeks 5 days 20 hours ago) and read 3172 times:

The seat CAN be cofirmed UP to 48 hours in advance ( I take it you parents are Premiere). 48 hours out is the earliest it will be confirmed, but on high demand upgrade routes, it sometimes isn't cleared until you are at the gate...it is the same for most domestic carriers when lower level status passengers are looking for upgrades.

User currently offlineStitch From United States of America, joined Jul 2005, 29678 posts, RR: 84
Reply 9, posted (5 years 7 months 2 weeks 5 days 19 hours ago) and read 2993 times:
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Quoting N505FX (Reply 8):
The seat CAN be confirmed UP to 48 hours in advance ( I take it you parents are Premiere). 48 hours out is the earliest it will be confirmed...

This is only the case when using 500-mile Upgrade Certificates.

Using miles, which the OP said is the case, an upgrade can be confirmed at any time, provided there is upgrade inventory available. You need "X" inventory to be available for First Class and "I" for Business Class.


User currently offlineMirrodie From United States of America, joined Apr 2000, 7438 posts, RR: 62
Reply 10, posted (5 years 7 months 2 weeks 5 days 19 hours ago) and read 2945 times:
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Quoting Centrair (Thread starter):
Why are they treating loyal customers like this?

Can some one explain this to me?

I highly doubt they woke up one day and singled out Centrair's parents for a nice screwing. Somewhere here there is the straightforward application of the airline's upgrade policy/rules.

Lastly, since they are using an Agent, if I were your parents, the Agent should be the one at fault for not sorting it out. That is their job.



Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
User currently offlineN505FX From United States of America, joined Aug 2008, 246 posts, RR: 0
Reply 11, posted (5 years 7 months 2 weeks 5 days 19 hours ago) and read 2934 times:

sorry, missed the mileage comment. AA recently just did the same thing to me, and I had to call them directly. The scenario was we were booked in 10AB on a 777 LAX-MIA, they changed the plane to a 757, but kept our original assignments in 10AB, which is NOT F on the 757. So, no, UAL is not singling anyone out. Proper recourse would be to work through the agent...I mean they are paid to watch out for and fix these sorts of things.

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