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Problems I Had With AF. What Do You Think?  
User currently offlineTurkishWings From United States of America, joined May 2006, 1441 posts, RR: 8
Posted (6 years 1 week 1 hour ago) and read 4650 times:

For months, I have been looking for a good deal to MIA from IST in Jan/Feb 2009. After many mixing and matching and searching, I finally got a good deal with AF which I currently regret. The story is as follows:

I have 40.000 miles with Flying Blue. I found a ticket on AF flying to EWR and coming back from MIA for 756 USD which is a good deal. I bought this ticket mainly because I also knew that I could fly EWR-MIA on CO using my FB miles. However, whenever I tried to book an award ticket, either one way or return with CO, I got the following message:

"For technical reasons, we are currently unable to respond to your request. We apologize for the inconvenience."

On either one way or return options, the system showed me available flights but would no let me book them to which I thought it really was a system problem and I could later do it on the phone. After I booked my long haul flights, I called AF office in IST and I was told that it is not possible to book a one way award ticket on CO. In the meanwhile, I even made hotel arrangements in New Jersey.

The IST office said there is nothing they could do so I called Paris office. They said the same thing. I e-mail FB customer service only to get the same response.

If I had known that I couldn't book a one way CO ticket in advance, I would not have booked my long haul flights to start with. Now I am obliged to pay for a one way ticket between EWR and MIA/FLL.

As a last chance, I asked AF office here if they could at least book me a seat on the upper deck of the 747-400 from MIA (knowing that they have PTVs upstarirs), they said they could not.

I work in the hospitality industry and we never, ever give NO for an answer and at least offer an alternative. I am terribly disappointed with AF and am not planning to fly them again unless I have to.

What do you guys think?


Coffee - Tea or Me?
4 replies: All unread, jump to last
 
User currently offlineCastropRauxel From Germany, joined Sep 2008, 467 posts, RR: 0
Reply 1, posted (6 years 6 days 21 hours ago) and read 4627 times:

Ah, the marvels of Skyteam in action. basically it seems with them that those airlines just got together, said "let's find ourselves a name" and that's it. I really don't understand what good is this allaince bring to the world of aviation.
what's the deal with not being able to book an award ticket when there is availability in the award classes? I'd use the miles and say goodbye to them.

Quoting TurkishWings (Thread starter):
I asked AF office here if they could at least book me a seat on the upper deck of the 747-400 from MIA (knowing that they have PTVs upstarirs), they said they could not.

was any reason given?


User currently offlineSignol From United Kingdom, joined Oct 2007, 3007 posts, RR: 8
Reply 2, posted (6 years 6 days 20 hours ago) and read 4622 times:

It seems that the problem is not so much with AF, more with CO not accepting one-way tickets as reward flights. Does this appear to be the case?
As for not allowing seat assignments, perhaps that is due to the (low - it looks like you got a very good deal!) fare class?

signol



Flights booked: none :(
User currently offlineTurkishWings From United States of America, joined May 2006, 1441 posts, RR: 8
Reply 3, posted (6 years 6 days 13 hours ago) and read 4596 times:



Quoting CastropRauxel (Reply 1):
I'd use the miles and say goodbye to them.

I think that is exactly what I will do. I actually like AF but I really do not want to fly them again... I hope that I will never have to although it might be difficult to avoid such a big airline. I can get a return F class ticket for 40000 miles and not use the return flight.

Quoting CastropRauxel (Reply 1):
was any reason given?

Nope. 3 phone calls to IST office, 1 to Paris, 2 e-mails and absolutely nothing. Not even an apology for the system problem or an alternative.

Quoting Signol (Reply 2):
As for not allowing seat assignments, perhaps that is due to the (low - it looks like you got a very good deal!) fare class?

That is most probably the reason.....



Coffee - Tea or Me?
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 23
Reply 4, posted (6 years 6 days 12 hours ago) and read 4590 times:



Quoting TurkishWings (Reply 3):
I can get a return F class ticket for 40000 miles and not use the return flight.

Save those miles for another flight. Flying EWR-MIA oneway for them is a waste, especially as you will pay for the taxes etc anyhow.
Book an ordinary flight with CO online.

Quoting TurkishWings (Thread starter):
I work in the hospitality industry and we never, ever give NO for an answer and at least offer an alternative.

This rather brisk response from the Helpdesk / Res'center might be influenced by either language challenges or cultural issues. This is a major challenge when trying to work with multi-national work groups (something I faced in my business life).
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
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