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NW To FRA, What To Expect?  
User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Posted (5 years 10 months 2 weeks 9 hours ago) and read 4740 times:

Sorry if this has been double posted, but ive had problems getting this up.

I am taking a trip to Frankfurt Germany for the first time, and will be doing the following itinerarty, SLC-DTW-FRA-DTW-SLC, and was just wondering what to expect from NW in both domestic and international economy. Im not a fan of U.S. majors, and ive heard horrer stories of cabin service and crew friendliness on NW, so i was just curious to know what every one else thinks. Oddly enough i have not flown on NW yet. I really cant complain though as i got this ticket for 477.00 rt! .... so how about it what shouls i expect (if anything) in terms of service, food, luggage issues, IFE, etc... any info (and any thing about DTW or FRA) will me much appreciated!

20 replies: All unread, jump to last
 
User currently offlineRwSEA From Netherlands, joined Jan 2005, 3104 posts, RR: 2
Reply 1, posted (5 years 10 months 2 weeks 9 hours ago) and read 4708 times:

Can't comment on the domestic service, but NW's A330s probably offer the best product of any US carrier across the Atlantic. You can expect AVOD, comfortable seats, and complimentary drinks. Food wasn't too great last time - I'd have a back-up plan there.

The friendliness of the cabin crew usually isn't up to international standards, but given the nice plane and the cheap ticket, you can't complain much about that.


User currently offlineFL787 From United States of America, joined Aug 2007, 1541 posts, RR: 12
Reply 2, posted (5 years 10 months 2 weeks 9 hours ago) and read 4699 times:

Domestically, NW is basically average like everyone else except for no entertainment. Internationally in the US there is not a better plane to be on except for maybe the new DL 77Ls. The cabin crew just really depends on who it is.


717,72S,732/3/4/5/G/8/9,744,752/3,763/4,772/3,D9S/5,M8/90,D10,319/20/21,332/3,388,CR2/7/9,EM2,ER4,E70/75/90,SF3,AR8
User currently offlineSfuk From Canada, joined Sep 2005, 162 posts, RR: 0
Reply 3, posted (5 years 10 months 2 weeks 9 hours ago) and read 4691 times:

SLC-DTW = Don't expect much. You'll probably be on a A319. Comfortable but nothing exciting. If you're very lucky you may get a DC9 which may be a more uncomfortable flight but will give you the chance to fly a dying breed.

DTW-FRA = Pretty good. You'll be on a A330. AVOD, free alcohol (unlike most US majors), decent food, decent seat pitch.

Have a good trip!

Stu


User currently offlineACDC8 From Canada, joined Mar 2005, 7642 posts, RR: 35
Reply 4, posted (5 years 10 months 2 weeks 9 hours ago) and read 4673 times:

I took NW from DTW-FRA a couple of years ago and was more or less pleased with it. They were just as good (with the exeption of cabin crew attitude) as any other carrier.


A Grumpy German Is A Sauerkraut
User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Reply 5, posted (5 years 10 months 2 weeks 9 hours ago) and read 4672 times:



Quoting Sfuk (Reply 3):
You'll probably be on a A319. Comfortable but nothing exciting. If you're very lucky you may get a DC9

Seems like it will be an A319 from what i can see on the i tinarary. but would love to get a DC-9  pray  , not likely i guess .

Thanks for the info  Smile


User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Reply 6, posted (5 years 10 months 2 weeks 7 hours ago) and read 4659 times:

Anyone Else? is FRA a tough airport to get around? are the NW facilities there good?

Thx


User currently offlineACDC8 From Canada, joined Mar 2005, 7642 posts, RR: 35
Reply 7, posted (5 years 10 months 2 weeks 7 hours ago) and read 4655 times:



Quoting JRDC930 (Reply 6):
Anyone Else? is FRA a tough airport to get around?

Not at all. FRA is a fairly easy airport to navigate. Everything is well signed out. NW uses T2 which is quite open compared to the much older T1. There is a McDonalds up on the top floor (just take the escalator in the middle of the departures hall) with great views of the ramp and runways and is also the entrance to the observation deck on T2.



A Grumpy German Is A Sauerkraut
User currently offlineHjulicher From Liechtenstein, joined Feb 2005, 879 posts, RR: 2
Reply 8, posted (5 years 10 months 1 week 5 days 23 hours ago) and read 4588 times:

For 477. you will be happy with the levels of service you paid for, and I'm not joking.

SLC-DTW normal, boring long flight on a A319. Don't expect anything but a free drink. However, your baggage allowance will be free, so that's good.

at DTW: I hope you'll be impressed with the NW Worldgateway. It's pretty big, and likely you'll get parked at one of the gates at the end of the terminal. Try to take the train the runs above you. Your FRA flight will leave from the middle of the concourse, and remember "Detroit is in the Eastern Time Zone." DTW has a lot to offer in terms of food and places to go. If you're into cars, go to the GM store and there is also something to do with Henry Ford. There is also a decent duty free shop if you're into that. There is something for everyone to eat, Sushi, McD's, Chilis, Coffee, etc.

DTW-FRA: probably the best experience you'll have flying on board a US airline. The planes are well taken care of, and there is AVOD in every seat. I'd ask for seat 10H or J (the exit seats upon check-in) because you have the most foot room, and you can talk to the FA. They're really nice if you start talking to them, but don't bother them unless they're busy. Not the youngest FA's you'll see in your life either though. The trip is about 8 hours. You land in FRA pretty early, into Terminal 2, the newer one.

at FRA: The airport is super clean and quiet. No announcements are made on the intercom. It's got lots of steel, granite floors and glass. Follow the hallways down the stairs to passport control. It usually goes quickly, but they could be short-staffed, at which point EU citizens will have the advantage. Waiting in line is a good indicator of how many Europeans fly on board with you.

Once through, you'll go to baggage claim. You'll be the only ones there. Again very quiet, no noises. Watched the baggage carousel, because when the baggage is off-loaded the belt will not dump the baggage onto the carousel until there is a free spot. VERY GERMAN and over-engineered. Once you've picked up your baggage, you can go through customs (usually without any problems) into the main arrivals hall. Go straight for the taxis, but follow the signs for the "fernbahnhof" (long-distance trains) if you're trying to go someplace far, and to the bahnhof if you taking the S-bahn into Frankfurt.

I hope this helps.

BTW, do not be late for the flight leaving FRA, and be in the departure zone for the flight early, as they usually leave early. I remember being pages while trying to get my tax free up to 45 minutes before departure, because the plane was already fully boarded.



LH 442
User currently offlineFalstaff From United States of America, joined Jun 2006, 6098 posts, RR: 28
Reply 9, posted (5 years 10 months 1 week 5 days 13 hours ago) and read 4573 times:
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Here is the link to my DTW-FRA-LEJ NW trip last March.

http://www.airliners.net/aviation-fo...ums/trip_reports/read.main/126456/

I thought the service was fine. The food wasn't too bad. I liked the AVOD system. The A330 was great. I liked it better than the 744 I flew to AMS in July. I will say one thing, don't go with the window seat or any seat with the AVOD system box under the seat. There is limited foot room. If you are short don't work about it. If you are tall go for an aisle seat.

I will be going back to FRA this coming April, but not on NW. I will be flying on AA. I would rather fly NW, but I am going with mom and dad and dad cashed in some AA miles to get us all tickets so I can't be too picky.



My mug slaketh over on Falstaff N503
User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Reply 10, posted (5 years 10 months 1 week 5 days 7 hours ago) and read 4551 times:



Quoting Hjulicher (Reply 8):
For 477. you will be happy with the levels of service you paid for, and I'm not joking.

Oh i know im not too picky, just curious. Thanks for the info


User currently offlineUltimateDelta From United States of America, joined Sep 2007, 2122 posts, RR: 6
Reply 11, posted (5 years 10 months 1 week 5 days 4 hours ago) and read 4534 times:

DTW-FRA:
You can expect average service, nothing special. And the seats (thin cover over hard plastic) aren't all that comfortable.The food isn't bad, though. Overall, NW isn't really any different or better than any other US airline.

Quoting Hjulicher (Reply 8):
at DTW: I hope you'll be impressed with the NW Worldgateway. It's pretty big, and likely you'll get parked at one of the gates at the end of the terminal. Try to take the train the runs above you. Your FRA flight will leave from the middle of the concourse, and remember "Detroit is in the Eastern Time Zone." DTW has a lot to offer in terms of food and places to go. If you're into cars, go to the GM store and there is also something to do with Henry Ford. There is also a decent duty free shop if you're into that. There is something for everyone to eat, Sushi, McD's, Chilis, Coffee

Yeah, but there's nothing to do there at all.



Midwest Airlines- 1984-2010
User currently offlineHjulicher From Liechtenstein, joined Feb 2005, 879 posts, RR: 2
Reply 12, posted (5 years 10 months 1 week 5 days ago) and read 4522 times:



Quoting UltimateDelta (Reply 11):
Yeah, but there's nothing to do there at all.

It's called looking out of the window onto the tarmac. Also, make sure to see the fountain at the center of the A concourse. If you have time, go through the psychodelic tunnel connecting concourse A with B and C. Also, if you have time for a really nice dinner, exit thru security into the Westin. There is a great restaurant called DEMA. don't worry about re-entering because there are no lines for the security check-points at the westin, and you'll only have a few things on you, I hope.



LH 442
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7545 posts, RR: 8
Reply 13, posted (5 years 10 months 1 week 4 days 9 hours ago) and read 4498 times:



Quoting Sfuk (Reply 3):
SLC-DTW = Don't expect much. You'll probably be on a A319. Comfortable but nothing exciting. If you're very lucky you may get a DC9 which may be a more uncomfortable flight but will give you the chance to fly a dying breed.

The DC-9 doesn't have the range for that flight.

Quoting JRDC930 (Reply 6):
Anyone Else? is FRA a tough airport to get around? are the NW facilities there good?

Walk to immigration and right out to the street, thats about it for FRA terminal two, easy.

Quoting Hjulicher (Reply 8):
SLC-DTW normal, boring long flight on a A319. Don't expect anything but a free drink

To clarify that a free soda, not alcohol.

Quoting Hjulicher (Reply 8):
For 477. you will be happy with the levels of service you paid for, and I'm not joking.

Yeah I can't complain last year I got $450 RT GFK-MSP-DTW-FRA-AMS-MSP-GFK and $600 GFK-MSP-AMS-PRG-AMS-MSP-GFK, though that one was cancelled by CSA for some reason, luckily I saw it change on NWA.com because it had us going one way GFK-MSP-AMS... and the rest was cancelled.

Quoting Hjulicher (Reply 8):
The trip is about 8 hours. You land in FRA pretty early, into Terminal 2, the newer one.

Yeah 7:20 am, but when I flew it a couple years ago we were early, arrived at 5:55 am, had one heck of a tail wind that day. When I flew it last December we got in at about 6:45.

Quoting UltimateDelta (Reply 11):
You can expect average service, nothing special. And the seats (thin cover over hard plastic) aren't all that comfortable

Have you flown the A330? because you must be flying in a different seat than I was because it didn't feel anything like you discribed, and after flying DL over to FRA, NW's A330 product is far beyond DL's TATL. I'm 6'4" and was comfortable.

Quoting UltimateDelta (Reply 11):
Yeah, but there's nothing to do there at all.

How so? There is plenty, even when I was your age 13-15 I found plenty to do at the OLD DTW terminal, there is more there now.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineUltimateDelta From United States of America, joined Sep 2007, 2122 posts, RR: 6
Reply 14, posted (5 years 10 months 1 week 4 days 4 hours ago) and read 4474 times:



Quoting Burnsie28 (Reply 13):
How so? There is plenty, even when I was your age 13-15 I found plenty to do at the OLD DTW terminal, there is more there now.

Like what?

Quoting Burnsie28 (Reply 13):
because you must be flying in a different seat than I was because it didn't feel anything like you discribed

I didn't mean the pitch or anything, I meant the actual seat part and backrest.



Midwest Airlines- 1984-2010
User currently offlineAirCatalonia From Spain, joined Nov 2007, 558 posts, RR: 0
Reply 15, posted (5 years 10 months 1 week 4 days 3 hours ago) and read 4474 times:

Just don't expect your IFE to work (at least not for the entire duration of the flight). I don't know what's wrong with NW's 330 IFE but in the two flights I have taken with them the system has always ended up crashing at some point during the flight. Apparently it can't handle a number of passengers pressing buttons at the same time (that's the explanation we got). It's not that I care a lot about the IFE (I also like enjoying other aspects of the flight), but it's something to take into account.

On the way back (MEM-AMS) we had the Linux penguin showing on the screen since before take-off and the crew didn't manage to make it work again until halfway through. It was a really rough flight which I think no one really enjoyed and when we got there we were given 3 complimentary certificates in compensation for the inconveniences:

- $10 to spend in inflight products and airport vendors

- 2000 miles

- And $25 discount for our next booking with them

Not bad. Also on NW transatlatic they give you alcohol for free  

[Edited 2008-11-11 18:09:09]

User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7545 posts, RR: 8
Reply 16, posted (5 years 10 months 1 week 3 days 9 hours ago) and read 4436 times:



Quoting UltimateDelta (Reply 14):
I didn't mean the pitch or anything, I meant the actual seat part and backrest.

I know what you meant.

Quoting AirCatalonia (Reply 15):
Just don't expect your IFE to work (at least not for the entire duration of the flight). I don't know what's wrong with NW's 330 IFE but in the two flights I have taken with them the system has always ended up crashing at some point during the flight.

Oddly enough all 4 A330 flights I have had not a single problem or reset.

Quoting UltimateDelta (Reply 14):
Like what?

Wonder around, Henry Ford Museum, watch TV, ride the train, watch planes, see where the planes are going, grab some food etc.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineACDC8 From Canada, joined Mar 2005, 7642 posts, RR: 35
Reply 17, posted (5 years 10 months 1 week 3 days 2 hours ago) and read 4427 times:



Quoting Burnsie28 (Reply 16):
watch planes, see where the planes are going, grab some food etc.

Ah, the joys of travel .......  cloudnine 



A Grumpy German Is A Sauerkraut
User currently offlineTheGMan From United States of America, joined Nov 2008, 669 posts, RR: 0
Reply 18, posted (5 years 10 months 1 day 1 hour ago) and read 4265 times:



Quoting AirCatalonia (Reply 15):

Not sure if NW has the same IFE and such as US, but I have had 2 separate failures of such equipment happen to me personally. First time was on the way to LGW, and in Envoy/Business class my power seat stopped working along with the IFE.

Second time was on the way to FRA and in economy my IFE did not work. I convinced my dad to swap for a bit with me so I could watch a movie and he could sleep.

Unfortunately I couldn't complain about either since I was not paying for the seat.

FRA is a pretty easy airport to navigate, well T1 is kinda dicey. But once you get out, in a rental car it is easy to find an exit, and figure out where you need to go even if you can't read a lick of German.


User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7545 posts, RR: 8
Reply 19, posted (5 years 9 months 4 weeks 1 day 13 hours ago) and read 4220 times:



Quoting TheGMan (Reply 18):
Not sure if NW has the same IFE and such as US, but I have had 2 separate failures of such equipment happen to me personally. First time was on the way to LGW, and in Envoy/Business class my power seat stopped working along with the IFE.

Nope, NW has a much much newer systema than US.



"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Reply 20, posted (5 years 9 months 3 weeks 6 days 22 hours ago) and read 4165 times:

Thanks for all the help!  Smile ill be on my way to FRA, im quite excited, and hope to enjoy my time there.

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