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Help: Miles & More Award Booking With ANZ  
User currently offlineLoran From Germany, joined Jul 2005, 507 posts, RR: 2
Posted (5 years 3 months 3 weeks 4 days 16 hours ago) and read 4196 times:

Got into some trouble regarding a M&M award booking and was hoping to find some help/advice in here:

In July 08 I have made an award booking through Lufthansa M&M for the routing MEL-AKL-HNL-AKL-MEL in Booking Class I, departure date in September 08.

Unfortunately, I had to delay my departure on short notice due to some unexpected work commitments, but the LH agent was very supportive and said it wouldn’t be a problem to fly at a later date (in this case May 09).

Now the trouble started: In September 08, the agent was not able to locate seats for the sectors AKL-HNL-AKL on Business (nor Economy) for a time period up to 11 months ahead. I intend to fly in late May 09, and no seats were visible in the system for any date she checked, even August 09. She recommended to call her once a month to see if seats become available. I have done so since then, but still no seats visible for this sector every time I called (seats on MEL-AKL / AKL-MEL were available though in both classes).

When asking what the problem was, I got told that ANZ would only release the seats on short notice, provided they are not booked out. And looking at the booking levels, I got told that the flight is already filling up quickly for May next year.  faint 

Additional trouble is that ANZ only flies twice a week to HNL. Because I intend to travel with my girlfriend, we need to make her arrangements as well (paying full fare tickets), which I can’t do unless my seats are confirmed. I have to say that the LH M&M staff was extremely helpful and supportive, but they said there is no chance to get in touch with ANZ to see when/if seats are getting released for award bookings.

Does anyone have suggestions / recommendations what to do in this case to get seats confirmed?

Thanks in advance,
Loran


703 717 727 732-9 747 757 767 777 787 AB2/6 310 318-321 330 340 380 D8M D91/3/5 D1C M11 M81-90 L10 IL8/6/7/W/9 TU3/5/2
6 replies: All unread, jump to last
 
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 1, posted (5 years 3 months 3 weeks 4 days 2 hours ago) and read 4120 times:



Quoting Loran (Thread starter):
Does anyone have suggestions / recommendations what to do in this case to get seats confirmed?

Sorry to sound blunt - but if you want confirmed seats, you'll have to buy them at regular fares. No airline is going to release more seats than they need to for award tickets, and if you're saying that the flight is already filling up, I'd say your chances are somewhere extremely close to zero.  no 

I've had similar problems with LH operated flights a couple of years back - we ended up paying for the flights, which turned out to be a good move, because no award seats were made available.



Smile - it confuses people!
User currently offlineLoran From Germany, joined Jul 2005, 507 posts, RR: 2
Reply 2, posted (5 years 3 months 3 weeks 3 days 10 hours ago) and read 4094 times:



Quoting Leskova (Reply 1):
but if you want confirmed seats, you'll have to buy them at regular fares.

Well, my original booking was 'confirmed', and it was an award booking until I had to cancel it. But I get your point, probably I was just lucky to get the Business seats on short notice.

I'll keep trying and set myself a deadline to either buy the seats or scrap the whole trip.



703 717 727 732-9 747 757 767 777 787 AB2/6 310 318-321 330 340 380 D8M D91/3/5 D1C M11 M81-90 L10 IL8/6/7/W/9 TU3/5/2
User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 3, posted (5 years 3 months 3 weeks 3 days 3 hours ago) and read 4088 times:



Quoting Loran (Reply 2):
But I get your point, probably I was just lucky to get the Business seats on short notice.

Correct, that's what I meant.

Quoting Loran (Reply 2):
I'll keep trying and set myself a deadline to either buy the seats or scrap the whole trip.

You seem to have a good contact to the M&M agent - I'd simply ask her about the availability for purchasing seats next time you call her. Once the availability in the display that she sees (she'll probably be using Amadeus, in which you'll see up to 9 available seats on NZ per booking class) starts dropping below 9, I'd recommend that you buy the tickets at regular fares.

As soon as even regular fares don't have full availability any more, the chances for awards practically diminish.

Good luck in any case!!!  Smile



Smile - it confuses people!
User currently offlineLoran From Germany, joined Jul 2005, 507 posts, RR: 2
Reply 4, posted (5 years 3 months 3 weeks 2 days 23 hours ago) and read 4080 times:



Quoting Leskova (Reply 3):
You seem to have a good contact to the M&M agent - I'd simply ask her about the availability for purchasing seats next time you call her. Once the availability in the display that she sees (she'll probably be using Amadeus, in which you'll see up to 9 available seats on NZ per booking class) starts dropping below 9, I'd recommend that you buy the tickets at regular fares.

Thanks a lot for the recommendation, I have quite a good contact to the M&M agent in Sydney, and I am going to follow her up on the availability to buy the seats.

Cheers,
Loran



703 717 727 732-9 747 757 767 777 787 AB2/6 310 318-321 330 340 380 D8M D91/3/5 D1C M11 M81-90 L10 IL8/6/7/W/9 TU3/5/2
User currently offlineMH017 From Netherlands, joined Apr 2005, 1669 posts, RR: 31
Reply 5, posted (5 years 3 months 2 weeks 10 hours ago) and read 3963 times:

Did you check the ANA-tool for availability on given dates ?
That seems to be pretty accurate, according www.flyertalk.com



don't throw away tomorrow !
User currently offlineLoran From Germany, joined Jul 2005, 507 posts, RR: 2
Reply 6, posted (5 years 3 months 1 week 3 days 16 hours ago) and read 3908 times:



Quoting MH017 (Reply 5):
Did you check the ANA-tool for availability on given dates ?
That seems to be pretty accurate, according www.flyertalk.com

Thanks for the link, it seems that I have to be an ANA member to log in. I'll get an ID, because most likely I will fly ANA this year anyway.

Thanks again,
Loran



703 717 727 732-9 747 757 767 777 787 AB2/6 310 318-321 330 340 380 D8M D91/3/5 D1C M11 M81-90 L10 IL8/6/7/W/9 TU3/5/2
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