Sectflyer From United States of America, joined Oct 2008, 359 posts, RR: 0 Posted (4 years 4 months 2 weeks 1 day ago) and read 10973 times:
Got a quick question for you all. I am NW sliver elite. I guess delta now to! So If I am traveling and say their are a dozen first seats left, and the elites on board are all of the same class and there are more than a dozen of us. How does the upgrade list get prioritized? The tix bought first? the longer that someone has held the status?........
DeltAirlines From United States of America, joined May 1999, 8770 posts, RR: 13 Reply 4, posted (4 years 4 months 2 weeks 15 hours ago) and read 10875 times:
Official Delta order: (Delta/Northwest elites are equal):
Delta Executive Partner w/Delta Reserve AmEx on Full Y
Delta Executive Partner on Full Y
Delta Executive Partner on B, M, H, Q, K, L, U, T with Delta Reserve AmEx (in that order)
Delta Executive Partner on B, M, H, Q, K, L, U, T (in that order)
Delta Platinum Medallion on Full Y with Delta Reserve AmEx
Delta Platinum Medallion on Full Y
Delta Gold Medallion on Full Y with Delta Reserve AmEx
Delta Gold Medallion on Full Y
Delta Silver Medallion on Full Y with Delta Reserve AmEx
Delta Silver Medallion on Full Y
Delta Platinum Medallion on B, M, H, Q, K, L, U, T (in that order)
Delta Gold Medallion on B, M, H, Q, K, L, U, T (in that order)
Delta Silver Medallion on B, M, H, Q, K, L, U, T (in that order)
Delta Platinum Medallion on Y, B, M, H, Q, K using a companion upgrade to upgrade non-elite
Delta Gold Medallion on Y, B, M, H, Q, K using a companion upgrade to upgrade non-elite
Delta Silver Medallion on Y, B, M, H, Q, K using a companion upgrade to upgrade non-elite
For all of the above, first tiebreaker is if the passenger is a Delta Reserve AmEx cardholder. Second tiebreaker is time of upgrade request (generally time of purchase).
Non-elites purchasing an upgrade (ticket must be in Y, B, M, H, Q or K class) - done by time requested.
Note: Executive Partner status is the secret top-tier status at Delta given to very high spenders at Delta. Think United Global Services, Concierge Key at American, Chairman's Circle at Continental, Premier at BA, etc. Invitation-only type clubs where if you have to ask to be invited, then you're not doing enough to make it.
Other airlines use other barometers, but the major trend amongst US carriers is fare class with full Y getting priority, often regardless of elite status. I know US uses current YTD elite qualifying miles as their tiebreaker; NW has a formula that attaches a value to a customer and decides off that, etc.
Quoting OHLHD (Reply 2): If I have ten gold members and need to upgrade then here is my list how I choose:
Please tell me you're kidding...there's a reason why US airlines have (rightfully so) taken a lot of this control out of the GA's hands and automates it - so agents can't play favorites and a consistent practice is used.
I know at Continental, several agents have rightfully had to undergo retraining when they played around with upgrade lists so that undeserving passengers get First Class seats while the people who should have those seats have sat in the back of the plane. Fortunately, CO has really made their upgrade lists transparent and DL, NW, AA and UA have all put monitors in at their major airports that list the order of people in queue for upgrades. Making the process very transparent like that takes away a lot of the control of the GA, and when they do go out of line by breaking the rules, it makes it that much easier for them to be called out on it and hopefully disciplined for not following procedures.
OHLHD From Finland, joined Dec 2004, 3962 posts, RR: 27 Reply 5, posted (4 years 4 months 2 weeks 8 hours ago) and read 10848 times:
Quoting DeltAirlines (Reply 4): Please tell me you're kidding...there's a reason why US airlines have (rightfully so) taken a lot of this control out of the GA's hands and automates it - so agents can't play favorites and a consistent practice is used.
Yes a bit, but you can be assured that I choose really careful ( I am not a GA) and follow my airlines rules. I would not endanger my job just for fun but I do not care in which the people are booked. I believe it is stupid to have such a looonnnnnnggggg list of people you can upgrade in which order.
If I have a Gold card holder and I know he purchases his tickets always in my market I will give him rather the upgrade then someone who bought it somewhere else. That is an aspect you should think about. I do not know if this interesting in the US but certainly here in Europe it is a thing you should not forget.
DeltAirlines From United States of America, joined May 1999, 8770 posts, RR: 13 Reply 6, posted (4 years 4 months 1 week 6 days 18 hours ago) and read 10799 times:
Quoting OHLHD (Reply 5): I believe it is stupid to have such a looonnnnnnggggg list of people you can upgrade in which order.
I feel the opposite as a frequent flyer. I like having all the different rules because it creates a sense of consistency for me - I'm not guessing whether or not the GA will pick me for the upgrade based on their own whims (which may make sense, such as using elite status/fare basis, or may be whoever they want). I know that for every flight, if I am a Platinum on a K fare, I know that the people ahead of me are either full-fare travelers or Platinums on a higher fare basis than me, or an Exec Partner (a higher status than me).
Quoting OHLHD (Reply 5): If I have a Gold card holder and I know he purchases his tickets always in my market I will give him rather the upgrade then someone who bought it somewhere else
Again, it's a different idea. I live in MSP. I fly all around the country (in the past 2 months, I've been to LAS, ONT 3 times, GSO, MCO, GNV, BOS twice, NYC and ATL). A diverse group of cities. Lastyear alone, I've been based out of GSO (Jan-early May), BOS (mid-May-August) and MSP (September-current). It makes it much more complex to say where I'm based and letting that play in - a set of published rules is the most ideal in my book. Is it always fair that fare codes are used? No - I recently paid $600 for a r/t in a low fare bucket on Delta to BOS; that same fare bucket, when used a week earlier to go to ONT, cost me $220. I'd have the same exact upgrade position on both flights, but on one I paid $380 more. Not the fairest way, but a good determining measure in my book.
Is the list published or did you work for DL before?
Quoting DeltAirlines (Reply 6): I like having all the different rules because it creates a sense of consistency
Out of interest I revised yesterday the procedures and just like I said before it is fairly easy. VIP-Gold-Silver-all others ! provided they are suitable for Business and First !
From your point of view, it makes a lot of sense, but I like the freedom I have on deciding myself ( or I ask my colleagues) to upgrade someone I want. The ones approaching me and telling me that they are gold or whatever are surely those who will get it if necessary at last.