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How Do You Like Your PA's?  
User currently offlineBrettdespain From United States of America, joined May 2005, 178 posts, RR: 11
Posted (5 years 2 weeks 5 days 1 hour ago) and read 6745 times:

I'd like to conduct a very informal poll.

Some passengers like PA's from the F/A's and pilots. Some passengers do not. And with the advent of more inflight entertainment options (seat back TV's and such) many passengers consider PA's an annoyance.

Last week on a 3.5 hour flight, I counted 23 PA's made.

In the past PA's were made primarily to satisfy FAR requirements for safety. Today it seems they are being used more and more to market and sell goods.

What are you thoughts? What is the appropriate amount of PA's? What do you like hearing from the pilots? What do you like hearing from the F/A's? What experiences have you had, both good and bad? Do you know about night-time PA quiet hours? Do you like an informal attempt at humor ala "Southwest" or do you just want to hear the facts?

This is not a marketing survey, it's purely for my personal use. Thanks in advance for your responses.


V1...Rotate.
11 replies: All unread, jump to last
 
User currently offlineN867DA From United States of America, joined May 2008, 985 posts, RR: 0
Reply 1, posted (5 years 2 weeks 5 days ago) and read 6731 times:

Interesting 'facts' about the flight. A KL flight crew once offered weight and engine info upon boarding...I thought it was a nice touch. A lot of the info a pilot used to offer orally is now available on the PTV, but a personal touch is still always appreciated.

Points of interest along the route. While flying NW MSP-RNO the flight deck pointed out Devil's Tower in Wyoming. Fortunately it was on my side of the plane and I could see it. On an SFO departure the crew told the cabin the left side would get excellent views of the city right after take off.



A nation turns its lonely eyes to you
User currently offlineDeltAirlines From United States of America, joined May 1999, 8868 posts, RR: 12
Reply 2, posted (5 years 2 weeks 5 days ago) and read 6700 times:

Keep them short and if one doesn't need to be made, don't make it.

An ideal flight in terms of PA:
- Safety announcement
- Quick briefing from the flight deck crew, telling me estimated flying time, weather at the destination, if they know of any rough air, etc. - about a 30 second briefing
- Standard announcement allowing electronic devices at 10,000 feet and services on the flight (drinks, movie, etc.) as well as saying seat belt sign is still on, keep it on till it's off, when it is off, you can use the lavs, etc. but when in your seat to fasten it
- Announcement from flight deck when about 20-30 minutes out from destination, with updated arrival information, saying you have 5-10 minutes to use the lav before you need to be seated for the rest of the flight, updated weather for destination, etc.
- 10 minutes later when seat belt sign comes on, a FA announcement saying turn off electronic devices, we'll be coming through to pick up trash, etc.
- When at 10,000 ft, the standard final prepare the cabin announcement
- Welcome to destination speech upon landing.

Would rather the cabin be quiet and be spared of sightseeing details, credit card offers, etc. I'd rather the cabin be quiet and the PA used as minimally as possible.


User currently offlineCommander_Rabb From United States of America, joined Feb 2000, 771 posts, RR: 7
Reply 3, posted (5 years 2 weeks 5 days ago) and read 6691 times:

I like my PA's with an apology thank you.. Har har.  Smile

User currently offlineM11Stephen From United States of America, joined Aug 2008, 1247 posts, RR: 1
Reply 4, posted (5 years 2 weeks 4 days 7 hours ago) and read 6506 times:

*Pre-departure announcement
*Welcome Aboard PA from flight deck
*Safety Demo
*10000 Feet announcement
*Service announcement
*Beginning of descent announcement
*10000 feet announcement
*Post landing announcement

I don't need an announcement every 10 minutes, of course if turbulence is soon expected the F/As or flight deck should give an announcement telling people to sit down and fasten their seat belts. I also hate the WN style announcements where every PA turns into a musical. If F/As want to spice up the safety demo, rap it or sing it or add a little humor, go ahead. Its a short three minute speech and the added entertainment value of the fore mentioned items gets people to pay attention. It has to be done so why not make it a little humorous. But the songs about how at WN they treat you like one big family or about how they give you free peanuts are really annoying. I was on a NWA flight last year from HNL-MSP and they announced the basketball scores for some basketball game. Honestly I don't think anyone really cared and don't even get me started on the announcements when Army personnel are on board. I will refrain from ranting about that.  Smile



My opinions, statements, etc. are my own and do not have any association with those of any employer.
User currently offlineSpeedbirdie From United Kingdom, joined May 2006, 915 posts, RR: 53
Reply 5, posted (5 years 2 weeks 4 days 6 hours ago) and read 6481 times:



Quoting M11Stephen (Reply 4):
*Pre-departure announcement
*Welcome Aboard PA from flight deck
*Safety Demo
*10000 Feet announcement
*Service announcement
*Beginning of descent announcement
*10000 feet announcement
*Post landing announcement

Thats a lot of PA's!
Take for example, my flight today from MAD. I did a 'welcome on board' PA, a 'welcome on board from the Cabin Crew' PA after the Captain had made his anouncement introducing himself and the FO, the CSD then made a PA welcoming himself and the service today. The next PA was made by the FO when we were over the Channel explaining no delays and we had 10 mins to landing. The Last and final PA was made by myself thanking the passengers for flying with us on behalf of all the entire crew and that was it.
People don't want to hear ongoing rubbish from the crew, they know what to do when they hear certain PA's. They just want their food, drink and to get to their destination safe as possible. No one cares about the particular route taken or if we have reached 10,000ft or descending through 10,000ft.. Well in my opinion from the amount of passengers I have spoken to over the years!



Never give up..
User currently offlineAlias1024 From United States of America, joined Oct 2004, 2715 posts, RR: 2
Reply 6, posted (5 years 2 weeks 4 days 4 hours ago) and read 6394 times:

I'll tell you what I like to do as a pilot.

1) Welcome aboard speech with time en-route, cruise altitude, any expected turbulence, weather at destination, and asking passengers to please give their attention to the flight attendant during their safety briefing.

2) Announcement when seat belt sign is turned off, informing passengers it's now fine to leave their seats, but asking that they keep their seat belt fastened while seated. If a pilot doesn't make this announcement the flight attendant has to put their cart away while they go to the front of the cabin and make the PA. Much easier if we do it.

3) Announcement to give a few minutes warning seatbelt sign will be coming on for descent. Include weather at destination, arrival gate, and thanks for flying with us.

4) Brief announcement when seatbelt sign comes back on, again for convenience of flight attendant.

Sometimes I'll add more (there are passengers that like it), but never early in the morning. Everyone is asleep so I keep it to the bare minimum. To some extent it's about sizing up your audience. If I see many old people and children, they probably would appreciate the sightseeing announcements. If it's mostly businessmen in suits, probably not.

I remember sitting in the back of a United flight at 6 am, when the first officer came on the PA and decided to inform us of our route of flight, current groundspeed, altitude, fuel flow, engine make and model, and lots of other technical stuff that people on this website would like but not at that early hour. I vowed to never torture passengers like that.

Quoting Speedbirdie (Reply 5):
No one cares about the particular route taken or if we have reached 10,000ft or descending through 10,000ft..

I think what was meant by 10,000 ft. is that at least in the United States, the announcements made to inform passengers that they may use or must discontinue use of electronic devices are made concurrent with the flight deck signal for sterile flight deck. This is usually at 10,000 ft. on climb out and either 10,000 ft. or 18,000 ft. depending on the airline and aircraft during the descent.



It is a mistake to think you can solve any major problems with just potatoes.
User currently offlineEghansen From , joined Dec 1969, posts, RR:
Reply 7, posted (5 years 2 weeks 4 days ago) and read 6296 times:



Quoting Brettdespain (Thread starter):
What do you like hearing from the pilots?

Do pilots on non-US airlines ever make PI announcements? I have never heard them make one. The only country I have heard the stereotypical "we are now flying over the Grand Canyon" announcement is in the US.

My experience traveling the world seems to be that cute/humorous announcements seems to be an exclusive feature on US carriers and some British holiday charters. Flight crews on AF, IB, AZ, JL NH, CI and AM never even crack a smile. The flight crews on TG and SQ have a trained automatic reflex to smile, but are very cold underneath with no sense of humor.

I have never seen anything abroad to compare with the typical 40ish, round-hipped, bottle blond flight attendants that seem to populate the legacy carriers in the US.


User currently offlineM11Stephen From United States of America, joined Aug 2008, 1247 posts, RR: 1
Reply 8, posted (5 years 2 weeks 4 days ago) and read 6295 times:



Quoting Speedbirdie (Reply 5):
People don't want to hear ongoing rubbish from the crew, they know what to do when they hear certain PA's. They just want their food, drink and to get to their destination safe as possible. No one cares about the particular route taken or if we have reached 10,000ft or descending through 10,000ft.. Well in my opinion from the amount of passengers I have spoken to over the years!

Don't regulations over there require you to tell passengers when to turn off and when they may turn on electronic devices? Don't you also have to give the safety demo or at least give a short intro before the safety video?



My opinions, statements, etc. are my own and do not have any association with those of any employer.
User currently offlineDavid21487 From United States of America, joined Oct 2006, 230 posts, RR: 0
Reply 9, posted (5 years 2 weeks 2 days 1 hour ago) and read 6164 times:



Quoting M11Stephen (Reply 4):
*Pre-departure announcement
*Safety Demo
*10000 Feet announcement
*Service announcement
*Beginning of descent announcement
*10000 feet announcement
*Post landing announcement

Those are the only announcements that I make. When it comes to that sort of thing, less is more. If it's a night flight, a redeye or an early in the morning flight, I'll try to do the onboard service announcements before pushing back from the gate.



-- Step! Jump! Slide! --
User currently offlineMauiman31 From United States of America, joined Sep 2007, 440 posts, RR: 0
Reply 10, posted (5 years 2 weeks 1 day 12 hours ago) and read 6132 times:
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Quoting M11Stephen (Reply 4):
I also hate the WN style announcements where every PA turns into a musical.

I had a WN "songbird" out of SAN last Friday heading home. She sang two songs to us pre-take off. The whole crew was the "WN happy" that afternoon -- lots of jokes, etc. Of course, they professionally gave all the standard required announcements they needed to. I don't know -- it's o.k. with me most of time when that happens. I would rather have a cheerful WN cabin crew -- than be sitting in FC on another carrier and have the FA/ Purser acted bored, uninterested, and inconvenienced that I am even sitting there.


User currently offlineN234NW From United States of America, joined Jul 2005, 79 posts, RR: 0
Reply 11, posted (5 years 1 week 3 days 5 hours ago) and read 6024 times:
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Quoting Eghansen (Reply 7):

Do pilots on non-US airlines ever make PI announcements? I have never heard them make one. The only country I have heard the stereotypical "we are now flying over the Grand Canyon" announcement is in the US.

I was on KL (JNB-AMS), and the pilot made an announcement that you could see great views of the alps on the right side of the aircraft, and in a few minutes we would be flying over Geneva.

I don't recall hearing much else on any non-US airline during my international trips, aside from standard stuff (the flight time, conditions, etc.)


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