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DL Just Trimmed My Itinerary... :(  
User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Posted (5 years 8 months 3 weeks 5 days 5 hours ago) and read 9921 times:

Hi!

So, I was scheduled to fly DUS-CDG-ATL-RDU-BOS-DCA-ATL-CDG-DUS and I just got an email from DL stating that there had been an itinerary change.
Okay, since this happens ALL THE TIME with DL, I did not think much about it.
But what actually happened is that they just capped two of my flights and put me on the direct ATL-BOS and BOS-ATL flights respectively.
My original flights are still available, thus I fail to see where the problem is.
I guess I will call them as soon as I get back home later today...  bomb 


Where have all the tri-jets gone...
34 replies: All unread, showing first 25:
 
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 1, posted (5 years 8 months 3 weeks 5 days 5 hours ago) and read 9919 times:

I'll tell you it's probably because the ATL-RDU and RDU-BOS is a regional jet and DLs just lost a boat load of those.

Where did I read that? I can't post it here . . . sorry, but I beleive that may be the issue.


User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Reply 2, posted (5 years 8 months 3 weeks 5 days 5 hours ago) and read 9903 times:



Quoting ANCFlyer (Reply 1):
I'll tell you it's probably because the ATL-RDU and RDU-BOS is a regional jet and DLs just lost a boat load of those.

Where did I read that? I can't post it here . . . sorry, but I beleive that may be the issue.

The thing is, I just looked up a mock itinerary for my travel dates and the exact same flights can still be booked. So they are still available.
As for the BOS-DCA-ATL leg, I could see their reasoning in my short connection time in ATL, but other than that, I do not see anything wrong or changed with my original itinerary.



Where have all the tri-jets gone...
User currently offlineKappel From Suriname, joined Jul 2005, 3533 posts, RR: 17
Reply 3, posted (5 years 8 months 3 weeks 5 days 5 hours ago) and read 9779 times:



Quoting ANCFlyer (Reply 1):
regional jet and DLs just lost a boat load of those

I'm intrigued by the word "lost". What do you mean by that? Reposessed? Or did DL just park them or terminate the lease? And how many is a boat load? I assume these are all CR2's?



L1011,733,734,73G,738,743,744,752,763,772,77W,DC855,DC863,DC930,DC950,MD11,MD88,306,319,320,321,343,346,ARJ85,CR7,E195
User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9700 posts, RR: 15
Reply 4, posted (5 years 8 months 3 weeks 5 days 4 hours ago) and read 9772 times:



Quoting ANCFlyer (Reply 1):

are you talking about EV having to ground most of the CR2s? If so IIRC they are all back and all came back on thursday.



yep.
User currently offlineANCFlyer From , joined Dec 1969, posts, RR:
Reply 5, posted (5 years 8 months 3 weeks 5 days 4 hours ago) and read 9768 times:



Quoting DeltaL1011man (Reply 4):

Yeah, that . . . I hadn't heard they started flying again . . . thanks for that.

Perhaps that explains the TO's changes and then his ability to still see the flights later.


User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Reply 6, posted (5 years 8 months 3 weeks 5 days 4 hours ago) and read 9763 times:



Quoting ANCFlyer (Reply 5):
Yeah, that . . . I hadn't heard they started flying again . . . thanks for that.

Perhaps that explains the TO's changes and then his ability to still see the flights later.

Not really. RDU-BOS-RDU is operated by Comair.



Where have all the tri-jets gone...
User currently offlineDispatchguy From United States of America, joined Jan 2006, 1254 posts, RR: 2
Reply 7, posted (5 years 8 months 3 weeks 5 days ago) and read 9492 times:



Quoting DeltaL1011man (Reply 4):
are you talking about EV having to ground most of the CR2s? If so IIRC they are all back and all came back on thursday.

Sort of

There are still cancellations going on from ASAs CRJ2s, however thankfully, Skywest has a few CRJ2s in ATL to be able to take up the slack.

For example, tomorrow morning, my SBNATL commute on ASA was cancelled. However, there is a Skywest flight, with the same times, running with an extra section flight number.

When I came home on sunday, my original commute (ASA CRJ2 to SBN) was cancelled to the maintenance issue, but due to loads I flew to another city...



Nobody screws you better than an airline job!
User currently offline777STL From United States of America, joined Dec 2004, 3783 posts, RR: 3
Reply 8, posted (5 years 8 months 3 weeks 4 days 23 hours ago) and read 9259 times:



Quoting Ushermittwoch (Thread starter):
But what actually happened is that they just capped two of my flights and put me on the direct ATL-BOS and BOS-ATL flights respectively.

Are you actually stopping in RDU and DCA or are these just connection points?

US airlines don't guarantee you routings as long as it's not a stopover.



PHX based
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3602 posts, RR: 10
Reply 9, posted (5 years 8 months 3 weeks 4 days 23 hours ago) and read 9153 times:



Quoting 777STL (Reply 8):
Are you actually stopping in RDU and DCA or are these just connection points?

US airlines don't guarantee you routings as long as it's not a stopover.

There is a department at DL that I believe is called "Journey Control". Their job is to eliminate unnecessary connections and unreasonable routings which end up costing the airline money.

If your original routing includes no stop-overs, it is clearly a very inefficient routing to get to BOS. Journey control will re-route your trip to bring it within a normal number of connections (one per side of the Atlantic where possible). In this case, there was a direct flight available at the same price which got you to your destination quicker.

Usually the Journey Control department is more of a problem when trying to find award seats.


User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Reply 10, posted (5 years 8 months 3 weeks 4 days 23 hours ago) and read 9100 times:



Quoting DLPMMM (Reply 9):

There is a department at DL that I believe is called "Journey Control". Their job is to eliminate unnecessary connections and unreasonable routings which end up costing the airline money.

If your original routing includes no stop-overs, it is clearly a very inefficient routing to get to BOS. Journey control will re-route your trip to bring it within a normal number of connections (one per side of the Atlantic where possible). In this case, there was a direct flight available at the same price which got you to your destination quicker.

Usually the Journey Control department is more of a problem when trying to find award seats.

That ay or ay not be the case, but I paid a higher fare than I would have for DUS-CDG-ATL-BOS and return.



Where have all the tri-jets gone...
User currently offlineDLPMMM From United States of America, joined Apr 2005, 3602 posts, RR: 10
Reply 11, posted (5 years 8 months 3 weeks 4 days 23 hours ago) and read 9065 times:



Quoting Ushermittwoch (Reply 10):
That ay or ay not be the case, but I paid a higher fare than I would have for DUS-CDG-ATL-BOS and return.

The question is....

Why?


User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Reply 12, posted (5 years 8 months 3 weeks 4 days 23 hours ago) and read 9037 times:



Quoting DLPMMM (Reply 11):
Quoting Ushermittwoch (Reply 10):
That ay or ay not be the case, but I paid a higher fare than I would have for DUS-CDG-ATL-BOS and return.

The question is....

Why?

Because I like flying. The day is "wasted" either way, plus Flying Blue still works on segments and I like my Plat status...



Where have all the tri-jets gone...
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3217 posts, RR: 16
Reply 13, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 9032 times:



Quoting DLPMMM (Reply 11):
The question is....

Why?

The same old "why", because some of us enjoy flying...


User currently offlineKLM-MD11 From Greece, joined Mar 2002, 471 posts, RR: 1
Reply 14, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 8909 times:

I did DUS-CDG-ATL-CLT-ATL-DUS last year... Due to delay of 10 minutes of the DUS-CDG flight I missed the flight in CDG and had to be rescheduled.

Because of that my would have been 767-400 flight became the old boring 767-300 one...

...and then they lost my luggage too!

so, glad I was able to book DUS-ATL-CLT flight for my next trip to CLT in a few weeks time without connecting in CDG

returnflight though is through CDG


KLM-MD11

(was your flight so cheap as well??)



GELUK IS GELUL MET EEN K
User currently offlineJoost From Netherlands, joined Apr 2005, 3188 posts, RR: 4
Reply 15, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 8871 times:

I'd think that most people would react something like "Thank you DL for optimizing my journey."  Smile

User currently offlineTOLtommy From United States of America, joined Dec 2003, 3308 posts, RR: 5
Reply 16, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 8851 times:

Actually, if you send FlyingBlue a copy of your original itinerary and your new after travel, they'll probably give you the segment credits.

User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Reply 17, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 8834 times:



Quoting Joost (Reply 15):
I'd think that most people would react something like "Thank you DL for optimizing my journey." Smile

Very true. The very nice and helpful CSA thought the exact same thing...
I did get my return flight changed a little bit and now I can enjoy DCA during the day...  Smile



Where have all the tri-jets gone...
User currently offlineMir From United States of America, joined Jan 2004, 21880 posts, RR: 55
Reply 18, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 8776 times:



Quoting Ushermittwoch (Reply 6):
Quoting ANCFlyer (Reply 5):
Yeah, that . . . I hadn't heard they started flying again . . . thanks for that.

Perhaps that explains the TO's changes and then his ability to still see the flights later.

Not really. RDU-BOS-RDU is operated by Comair.

Which doesn't help much if ASA is flying ATL-RDU-ATL and they have mx problems.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineTOLtommy From United States of America, joined Dec 2003, 3308 posts, RR: 5
Reply 19, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 8761 times:

Mir -

The planes in question were removed from service, inspected and returned to service. Let it go, man, it's over.


User currently offlineThestooges From , joined Dec 1969, posts, RR:
Reply 20, posted (5 years 8 months 3 weeks 4 days 22 hours ago) and read 8660 times:

Well what happened in your case is that DL was definitely trying to do you a favour. Although, unfortunately for you, it didn't exactly turn out to be one !!!

The so called "Journey Control" department obviously looked at your itinerary and would have thought you chose it because it was the cheapest or the only one available, and therefor did you a favour by reducing it.

If they had known you had paid more for this itinerary because you like flying extra legs, well its hard to say what they would do. Your logic, that you like to fly as many segments as possible, might not even register with them.


User currently offlineUshermittwoch From Germany, joined Jan 2004, 2969 posts, RR: 16
Reply 21, posted (5 years 8 months 3 weeks 4 days 21 hours ago) and read 8602 times:



Quoting Mir (Reply 18):

Which doesn't help much if ASA is flying ATL-RDU-ATL and they have mx problems.

-Mir

Yeah, but those flights are almost exclusviely mainline anyway, as they were in my case.

But it showed once again that DL has THE BEST US call center by far. It is always a treat calling them.



Where have all the tri-jets gone...
User currently offlineRafflesKing From Singapore, joined Mar 2007, 314 posts, RR: 0
Reply 22, posted (5 years 8 months 3 weeks 4 days 20 hours ago) and read 7895 times:

They'll put you back on the original routings as soon as you call them. I had purchased a ticket to fly BOS-CMH-DTW-CWA-MSP-BOS a few weeks ago. The 90 minute CMH connection was intentional so I could drop off some documents to somebody else originating in Columbus.

DL readjusted my flight to BOS-DTW-CWA-MSP-BOS. While I'd normally appreciate the streamlining, I called up, explained the need and they reverted it back to the original itinerary.


User currently offlineEvan767 From United States of America, joined Aug 2005, 2957 posts, RR: 2
Reply 23, posted (5 years 8 months 3 weeks 4 days 19 hours ago) and read 7621 times:

I hope you have plenty of layover time for each city because it's always the delayed Delta RJ's that will screw up an entire itinerary.


The proper term is "on final" not "on finals" bud...
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 7
Reply 24, posted (5 years 8 months 3 weeks 4 days 19 hours ago) and read 7435 times:



Quoting 777STL (Reply 8):
US airlines don't guarantee you routings as long as it's not a stopover.

 checkmark  At times, they will even change your routing totally though different hubs/etc for various reasons.

Quoting RafflesKing (Reply 22):
They'll put you back on the original routings as soon as you call them. I had purchased a ticket to fly BOS-CMH-DTW-CWA-MSP-BOS a few weeks ago. The 90 minute CMH connection was intentional so I could drop off some documents to somebody else originating in Columbus.

DL readjusted my flight to BOS-DTW-CWA-MSP-BOS. While I'd normally appreciate the streamlining, I called up, explained the need and they reverted it back to the original itinerary.

I think this pretty much answers your question Ushermittwoch. I'd give them a call if you haven't done so already and explain the situation.



What gets measured gets done.
25 SUPER80 : No Worry ! As you said, if the flights that you want are still bookable, just give them a call and they will put you back. There isn't much of a issue
26 ANCFlyer : I've done that sort of thing often . . . Taken the AS milk run from ANC-SEA, why? Because I could. ANC-CDV-YAK-JNU . . .and then JNU-SIT-KTN-SEA. Onl
27 Brilondon : I would be thankful that DL reduced my stops. All that up and down, changing planes would drive me up the wall. I love flying but that itinerary seems
28 HT : Welcome back on A.net ! Is this really written in their terms & conditions ? Accumulating miles and flights is something productive ... If they (DL)
29 Ushermittwoch : WTF?! After spending over one hour on the phone yesterday, I wake up to the email that they have changed my itinerary to DUS-ATL-BOS-DTW-ATL-DUS. What
30 HT : Things are getting worse from a A.netters point of view. Next eMail will be DUS-AMS-BOS-AMS-DUS on NW ... -HT
31 Ushermittwoch : Okay, now I had to re-book my itinerary, since DL is not able to re-book me on AF flights. Great... Oh well, I am not paying any more, if you exclude
32 HT : You cancelled your first booking and made a new one ? ... and the new booking is free of costs ? -HT
33 Ushermittwoch : No. I am getting refunded and the same itinerary as my original one is now actually cheaper. Not counting the hassles I had to go through, though...
34 HT : One only can hope, that your itinerary will stay this time ... -HT
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