Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Having A Problem With BA  
User currently offlineDesertFlyer From United States of America, joined Nov 2005, 539 posts, RR: 0
Posted (7 years 1 month 3 days 7 hours ago) and read 3859 times:

So I booked my friend a ticket on BA with my credit card. I checked the terms and conditions of the fare, and it said the fare was non-refundable and any changes would incur a change fee + difference in fare. The flight was BCN-LHR-PHX with a return PHX-LHR-BCN. I called ahead of time just to verify the change fee was for the entire trip PHX-BCN and not per segment, and the reservations agent verified with me it was for the whole segment. The return was scheduled for today.

Well he is not going to be able to return tomorrow, so I called to make a change and now the agents are telling me there are no changes allowed on the fare. Well, I guess perhaps I am completely mistaken, but that seems rather unlikely considered I went through all the hassle prior to booking to make sure I was aware of all the restrictions on the ticket.

Even more worrying, there is no where I can look to see what the terms are of the fare! They're not in the e-mail confirmation, they're not online. I even asked one of the reservation supervisors if he could send me a copy of the terms of the fare and he replied bluntly with "no." This seems unusual to me as every other airline I've ever booked with was able to give me written terms of my fare, most are included in the e-mail confirmation. Is this really BA's policy on this?

It's unfortunate he can't return tonight as it's going to be quite expensive now...

3 replies: All unread, jump to last
User currently offlineCOFanNYC From United States of America, joined Jan 2007, 215 posts, RR: 0
Reply 1, posted (7 years 1 month 3 days 3 hours ago) and read 3841 times:

I know this won't help you find the fare rules or with your current dilemma, but for what it's worth....

I have seen a lot of fares which are changeable with fees, etc up until travel commences. However, once you begin travel on the outbound leg, the fare becomes non-changeable even if you pay change fees. Many agents will not notice this (especially before departure) so it may explain why BA told you that the ticket would be changeable with fees.

I know this doesn't help your current situation but it may explain the disconnect between what the first BA agent told you prior to departure and what you're finding out now.

User currently offlineDesertFlyer From United States of America, joined Nov 2005, 539 posts, RR: 0
Reply 2, posted (7 years 1 month 2 days 15 hours ago) and read 3794 times:

Thanks for the response. That is what I figured, although I thought it would have been a bit more spelled out in the fine print or by the res agent.

Quite an expensive lesson, but a lesson nonetheless!

User currently offlineRaffik From United States of America, joined Feb 2006, 1741 posts, RR: 3
Reply 3, posted (7 years 3 weeks 4 days 8 hours ago) and read 3648 times:

When my Dad books a LHR-BEY-LHR ticket, he always books it for 12 months and then goes into the BMI office in Beirut to change his return date. BMI charge £50 for this, which is quite reasonable. Not sure why BA charge so much more?

- Alec
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Question About Changing Flight With BA posted Mon Mar 9 2009 05:36:31 by SKYSERVICE_330
Help With BA And VS Loads posted Mon Dec 15 2008 06:24:58 by COEI2007
Help With BA Booking posted Tue Oct 14 2008 18:10:54 by B747forever
Do Flybe Interline Baggage With BA? posted Tue Apr 22 2008 10:11:08 by NQYGuy
Where Shall I Fly With BA? posted Sun Feb 18 2007 15:48:42 by Jkw777
Who Would You Rather Fly With, BA Or VS? posted Mon Feb 6 2006 03:10:41 by Speedbrds
Gate Agents - How Do you Deal With Problem Passeng posted Fri Oct 13 2006 01:12:21 by Bridogger6
A380 With The Colors Of The BA. posted Mon Mar 6 2006 22:02:02 by EDINEYMARVIN
What Would You Do With 12,000 BA Miles? posted Tue Nov 23 2004 16:24:56 by Geoffm
BA Concorde With AF Rudder posted Tue Feb 17 2004 18:32:30 by GBOAF