Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
General Public Perception: Qatar-Etihad-Emirates?  
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1644 posts, RR: 20
Posted (5 years 7 months 3 weeks 3 days 22 hours ago) and read 15661 times:

The general public perception of the what has emerged as the three dominant Middle Eastern airlines currently has always fascinated me. As Gulf Air sort of disappears into the background and Qatar, Etihad and Emirates take center stage, what are the general public's perceptions of the three big ones? All three have some serious marketing campaigns all around the world, and are aggresively expanding.

Emirates is the oldest of the bunch (at a whopping 25 years) and has sponsored every sport event known to man and flies the kitted out superjumbo. Qatar is THE five star airline as their marketing spreads the word like wildfire, and is the middle child of the group. Etihad is the baby at just 6 years, but with an awesome branding campaign and the launch of "inspirations", is taking the airline world by storm.

So with that synopsis, what are your perceptions, as an aviation enthusiast, of the three airlines? Then, counter that with what you feel is the general public's perception of the three airlines, from what you hear either by word of mouth or at by the bartender at the local pub, or by that annoying secretary at your work? I find that usually the two opinions can be surprisingly different.

For me, to rank the three is very simple, but as crew with one of them, I'm obviously biased. I also have my preferences on board and know what to compare these airlines to, so that puts me at a further skewed perspective. For me personally, it's EK, then EY, then QR. BUT, for friends of mine who aren't aviation idiots, here is what I've heard about them:

Emirates - by far has the most brand recognition, most probably due to the scope of our network, and just by default given that we're the oldest of the bunch. We also sponsor tons of events in down in OZ and in Europe, and the ever present Gunner fans that proudly tout Fly Emirates the world over. In the US from what I've heard of from friends, Emirates has this reputation of being this ridiculous cash rich carrier that delivers out of this world this world amenities and service. I do also see that people do notice and turn whenever we walk about airports with the uniform and pill box hat/sash, no doubt thanks to marketing and brand awareness.

Qatar - increasingly becoming aware in people's minds, but it's image just hasn't caught on as a "world class carrier" - though I'd say this is vastly different for more aviation oriented travelers (i.e. all of us at a.net). I had a friend of mine recently fly JFK (where he's based) to Karachi - he usually flies Emirates but couldn't find a spare seat (doubt this was on the JFK-DXB sector) so instead he flew Qatar. He said that it seemed a lot "less regal" of a operation, Doha was a dump, and that while the crew were really nice, they seemed inxeprienced (he cited an incident where the meal cart got unlocked and wheeled down the aisle in turbulence - explained to him that alone isn't indicative of the abilities of the crew). He also said the logo and overall presentation of the Qatar product wasn't as refined as EK or EY (personal matter I'd say). Local Americans had no idea about Qatar Airways, and knew about Qatar (or some said cutter) but didn't want to fly their airline. Doha doesn't have the same appeal/image that Dubai does either, though that is changing.

Etihad - they seem to be the wild card. I feel as though, and people seem to agree, to have a really sleek marketing campaign, maintaining a distinct middle eastern flair without going overboard with the oak veneer and gold the way EK does. I've heard numerous times people referring EY to as the "boutique outfit in the UAE" or the "sheikh of the UAE's airline". People often think apparently that when they see an Etihad plane parked in outstations they are actually private planes that belong to some wealthy sheikh - their logo I does look rather smart if not intimidating. From what I've heard about Etihad, either people have never heard of them, or have heard of them (through a travel agent or friend) and subsequently flown them, and love them.

So...what are your thoughts??


Keep Discovering
14 replies: All unread, jump to last
 
User currently offlineM11Stephen From United States of America, joined Aug 2008, 1247 posts, RR: 1
Reply 1, posted (5 years 7 months 3 weeks 3 days 22 hours ago) and read 15642 times:

EK, I think of as a big global airline like BA, or UA, etc. which is focusing to much on growth and not enough on quality. QR I view as small but luxurious. Etihad I view as trying to be to much like EK. QR is my favorite of the group as is Doha.  Smile


My opinions, statements, etc. are my own and do not have any association with those of any employer.
User currently offlineMIgAiR54 From Spain, joined Jun 2007, 1921 posts, RR: 1
Reply 2, posted (5 years 7 months 3 weeks 3 days 22 hours ago) and read 15623 times:

IMO

EY is a real 5* airline, excelent product, IFE, food.................all 5*, Altough they are much more smaller than the others they are doing things very good, and they have a nice strategy and an excellent management. They know what they are doing and they can afford a big investment in quality and quantity.

EK is almost 5* but in the last years IMO they have lost the real 5* but I think they react on time and they are fixing everything, it is a very big airline and they grew up very fast and they lost some quality. But I have no doubt they will be again a real 5*.
Well-known brand, what is very very important.

EK and EY have a very good support from the AED governtment that is working in new airports, terminals and infrastructures to back the airlines.



QR is a 4* airline pushing for 5* but they have some problems, like the airport, but they are working hard and investing money in publicity, opening new routes to important business centres and improving in-flight product, but they do not improve enough in coach, Business and First are OK (a step behind EK and EY) but still a very good product.


User currently offlineCospn From Northern Mariana Islands, joined Oct 2001, 1661 posts, RR: 0
Reply 3, posted (5 years 7 months 3 weeks 3 days 22 hours ago) and read 15601 times:

I think all have the potential to be world class airlines, they just need to stop the no load policy for Jews, I don't think a true International carrier can exclude a pax based on religion !!

This is 2009 !!!!!!!! Sorry in advance but I have only heard of an no- load on AKL-MEL

Have things changed ??


User currently offlineViscount724 From Switzerland, joined Oct 2006, 26021 posts, RR: 22
Reply 4, posted (5 years 7 months 3 weeks 3 days 21 hours ago) and read 15568 times:

With 10-abreast economy seating on 777s and 7-abreast in business class on A330's, EK will never rank among the best airlines. In my opinion it has a better reputation than many other carriers only because of it's heavy spending on advertising and promotion, but not on the actual product where it's overrated.

The problem with QR and EY is that most infrequent passengers have never heard of either of them. I would guess that most of their economy class traffic is the result of travel agents recommending them due to their low fares, where the passenge's main priority is the fare, not the service.


User currently offlineOjas From India, joined Mar 2008, 2989 posts, RR: 25
Reply 5, posted (5 years 7 months 3 weeks 3 days 21 hours ago) and read 15500 times:

General perception about these airlines are varied and they need to be broken up into various aspects.I will try to give an opinion in the most unbiased way and I hope fellow members agree to that. I would like to analyze the airlines in the following deptartments.

Inflight ( crew and catering), Inflight product, Network & connections, Ground formalities, reservations & FF, handling of labor traffic.

Here at airliners.net we have our own biases and we try to judge the airlines according to what we feel is right. There are certain parameters by which an airline is judged, but the priority of those parameters vary from people to people. Every person is different and their reason to travel is different. So we will try to build a consensus as to how we can rank these three airlines.

(i) Inflight ( Crew and catering):-

In this department according to me and various other people, QR is above the other two by miles. No matter how much negative reviews QR gets, their crew manage to pull off really well and that shows their consistency. IMO QR,EK,EY all have good catering and as a frequent Y passenger I can say portions are good and they taste well.

EK crew on all my flights have been average, nothing to complain but nothing exceptional either. On EY however I have had the consistent experience of a very rude crew on 12 sectors. ( of which 2 were done in F and J respectively)

(ii) Inflight product (hardware) :-

Comparing the similar aircrafts like B77Ws, A332s, A346s among them, I must say all three airlines are at par as far as their Airbus aircrafts are concerned. Though I would like to say QRs A332s are much better than EKs and I say this because some of those aircrafts have more or less the same age. The B777s EK lags behind with their 3-4-3 configuration, no matter what my friend and OP think. But yes EKs ICE is undoubtedly the best IFE. But at a holistic level the IFEs on all the 3 airlines are good so this parameter of comparison should be made in the end. QR has a better IFE selection than EY according to me.

In this department I feel QR & EY are at par with the aircrafts and EK is the leader with the IFE.

(iii) Network & connections :-

Again there is no room of ambiguity to see that EK is the best here. Here too QR, EY are at par as EY now have restructured their timings.

(iv) Ground and Airport Formalities at hub:-

In this department QR is miserable than the other 2. Infrastructure is a constraint, EY have a new terminal to themselves I suppose? but EYs ground staff has been the worst in recent times. DXB airport at all times have been better airport to transit than AUH or DOH. AUH is probably the worst airport in the ME and DOH is just a tad bit better. Here EK is again way ahead of the other 2, followed by QR and then EY. I feel that the rankings in this section could be debatable as far as the ground staffs are concerned.

(v) Reservations & FF :-
I leave the FF for the rest to judge, as I have not been involved much with it.

Given that most reservations are done online today. EK , EY have REALLY good websites, user friendly and technically sound. QR has a lot of issues with their website and that needs some major upgradation as well. Here I would rank EK, EY and then QR.

(vi) Handling/treatment of blue collared/ Laborers on the Gulf - ISC sector :-

This is a vital point according to me as the maximum revenue generated by these airlines are from the Indian Sub - Continent. Not that I say that these passengers are angels but yes there is a way to deal with them like how airlines deal with drunk passengers/agressive ones etc. In this department QR does a good job, EK is a hit and miss situation. EY fails here as well as they treat them like dirt.

To conclude from the above parameters I hope I would have many people agreeing to it. Like I said earlier fr each person traveling he has different priorities of the above parameters. For some fares are above any judging factor, for some inflight service, for some timings of operation on particular routes and some ground staff. And according to those an airline is judged. Ideally an airline should excel in all the above something which I feel SQ has perfected over the years.

The bottom line is all three airlines are good, and without going much into the skytrax rating these airlines have raised the standard in the aviation industry. QR by no accounts is a 5-star airline. All these 3 airlines are 4 star airlines, taking all factors into consideration.

So for me the airline ranking order would be, according to my personal experiences and priorities is:

(i)QR
(ii)EK
(iii)EY

On any given day I would personally like to avoid EY as much as possible. I would rather stick to the other 2.


*********************************************************************************************************

What I feel is the general public perception?

I feel on A.net people have their own favourites and very few people have the courage to accept their bias and give opinions. Many times because of the bias situations/incidents are exaggerated and on many occasions we have people defending their favorite airline no matter how incorrect the airlines' actions were.

The normal public just know EK or DXB as far as N. America is concerned. Europe, ME and India have many people who know the other two airlines. EK over the years have established a brand name and we must give them credit for it because in the late 90s they were one of the world class airlines.

QR is doing all they can to aggressively market themselves and I'm sure they will be a recognized brand in the future, but today they are not as recognized as EK.

**********************************************************************************************************

Conclusion:-

At the end of the day it is all about consistency, and as of now EK are making sure they have a uniform inflight product across their fleet, passengers are pleased. You may have the best experience on your least favourite airline and the worst on your most favourite one. QR,EK,EY are here to stay and time will tell which emerges as a long term favourite among the masses.



A lion does not concern himself with the opinions of the sheep
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 38
Reply 6, posted (5 years 7 months 3 weeks 3 days 21 hours ago) and read 15500 times:

Having flown all three airlines, maybe I can offer my opinions. I even have some trip reports on all three carriers.

Emirates: The oldest of three with an expansive network that can't be matched by any airline in the world. Their advertising and marketing distinction is second to none , though it seems to have slowed down recently. Dubai is an amazing airport to experience as well and has a lot to offer.

I started flying Emirates in 1998 and was immediately underwhelmed by their service onboard. Little changed as I flew them more and more, in fact it seemed to be getting worse. Service standards slipped so much that the last time I was in Dubai, I chose to fly a European carrier over Emirates and I shall do so in the future.

Etihad: The newest of the three large Middle Eastern carriers and probably the one that has a lot more to prove. Etihad’s overall service and style exudes opulence and class. The only aspect that needed to be addressed then was AUH, but I believe there is a new terminal now. While EY is not overly well known, I like their marketing campaign the best, especially their TV commercials.
Etihad TV Commercial 1
Etihad TV commercial 2

Having had the chance to fly them to JFK from India not too long ago, I can only agree. Their service was genuine and very friendly, not robotic. The overall product onboard (I was in First due to an unexpected upgrade) was excellent. As a passenger you can tell they try hard, especially their cabin crew and it shows!
Etihad to New York


Qatar: I think QR is well known, much more than the OP stated in my opinion. Their marketing campaigns have been particularly heavy in Europe and of recent, the US. They have branded themselves as "a five star airline" and have made it known to the public that their services are top notch.

I flew them last year between India and Newark and can absolutely attest to their high standards. The onboard product was absolutely wonderful, possibly the best of all three Middle Eastern giants. The service was a little mechanical but I can not fault the crew as they did an amazing job attending to every passengers needs with a product that caters to every passenger individually. The negative aspect of QR in my opinion is DOH! However with a new terminal coming, I think that problem will be resolved soon.
Qatar Business Class to Newark



Personal Rank from experience:
1. Qatar
2. Etihad
3. Emirates (I'd rank Gulf Air higher to be honest!)

SR 103

[Edited 2009-05-05 15:17:33]

User currently offlineFlyboy_se From Sweden, joined Feb 2000, 833 posts, RR: 5
Reply 7, posted (5 years 7 months 3 weeks 3 days 20 hours ago) and read 15451 times:



Quoting Cospn (Reply 3):
I think all have the potential to be world class airlines, they just need to stop the no load policy for Jews, I don't think a true International carrier can exclude a pax based on religion !!

This is 2009 !!!!!!!! Sorry in advance but I have only heard of an no- load on AKL-MEL

Have things changed ??

Qatar has no restrictions on Israeli citizens.Israeli citizens can travel to Qatar without problem.
The same applies for people going to Qatar with israeli stamps in their passports.
I know the situation is different with UAE.
Qatar Airways even has an office in Jerusalem, alltho i think mainly palestinians use that one.


back to topic,
Alltho i havent flown all 3 carriers , i have dealt with crew of them.
The nicest are in my opinion QR.
I think QR will go long, but they have a good bit to go. Especially economy class on their A320 fleet. And after DOH new airport is open it will be a big lift.

I can only rank them by their crew so with that my list is
1.QR
2.EY
3.EK



I prefer to be crazy and happy rather than normal and bitter
User currently offlineVirginFlyer From New Zealand, joined Sep 2000, 4577 posts, RR: 40
Reply 8, posted (5 years 7 months 3 weeks 3 days 19 hours ago) and read 15367 times:



Quoting Cospn (Reply 3):
I think all have the potential to be world class airlines, they just need to stop the no load policy for Jews, I don't think a true International carrier can exclude a pax based on religion !!

What the? That's the first I've heard of that policy... Are we talking Jews in general, or people on Israeli passports? I'm not Jewish, but I don't recall my religious persuasion being a topic of discussion when checking in with Emirates in the past...

V/F



"So powerful is the light of unity that it can illuminate the whole earth." - Bahá'u'lláh
User currently offlineLightsaber From United States of America, joined Jan 2005, 13551 posts, RR: 100
Reply 9, posted (5 years 7 months 3 weeks 3 days 16 hours ago) and read 15250 times:
Support Airliners.net - become a First Class Member!



Quoting SQ_EK_freak (Thread starter):
I've heard about Etihad, either people have never heard of them, or have heard of them (through a travel agent or friend) and subsequently flown them, and love them.

Going to 'general public.' Coworkers have heard of Emirates (this is near LAX, by the way). Everything else is 'Emirates' to them. The EY A346 that was broken? I was just asked if I knew about the Emirates A340 (I thought this very knowledgable coworker was talking about the A345 in MEL... nope. The only middle eastern airlines that come to his mind are the older ones. EY and QR are off the radar.)

I've never flown any of the three. But by all measures I could note, EK is the only one with 'mindshare' on the West Coast and among my friends who live in New York City, they seem to be better known. Just my  twocents 

I'd love to hear from our a.net members

Quoting Ojas (Reply 5):
(vi) Handling/treatment of blue collared/ Laborers on the Gulf - ISC sector :-

Very interesting post. I reread parts as you gave an excellent flavor of the three airlines.

Quoting Ojas (Reply 5):
The normal public just know EK or DXB as far as N. America is concerned.

I could have just quote this one sentance from you.  Wink Seriously, most US residents seem to have heard of EK, but few have heard of EY or QR.

I'd be curious to hear more from posters from India, Australia, and Europe on their perceptions and what they see the public's perceptions to be.

Lightsaber



Societies that achieve a critical mass of ideas achieve self sustaining growth; others stagnate.
User currently offlineYOWza From Canada, joined Jul 2005, 4919 posts, RR: 15
Reply 10, posted (5 years 7 months 3 weeks 3 days 3 hours ago) and read 15009 times:



Quoting Cospn (Reply 3):
they just need to stop the no load policy for Jews

Where do you get off making baseless statements like that? No such policy exists.

Having flown all three I would say if I'm in Y the order is:
EK (despite the sardine config - 10 across YIKES!)
EY
QR

If in J or above the order is:
QR
EY
EK

I've been flying EK since the early 90s and I've noticed that the service and warm and fuzzy factor have plummeted. Granted I was still a teen then so the free upgrades and smiling FAs were bound to subside  Smile I've had very few terrible experiences with EK which is certainly more than I can say for QR.

QR... where to begin... First thing's first DOH is an unmitigated disaster. The already delayed new airport can not come online fast enough. If you have the distinct misfortune of transiting DOH during the 2330-0230 bank you are frankly shit out of luck. The place is comparable to a refugee camp with lines spilling into other lines, screaming kids, cleaning crews and horrid QR ground staff. Now if you are flying J+ at least you have the Exec terminal. In flight QR are good across the board but I have seen a few instances of inexcusable FA behavior in Y.

EY is the odd one out. Growth ambitions resulted in inconsistent product early on which has hurt how they are perceived amongst frequent travelers. AUH itself is OK as is the in flight product but I have never been dazzled by EY.

Something I have noticed across the board with the 3 is that the conduct of the FAs in flight is a reflection of the nature of the route. To elaborate MLE-DXB-LHR is a 5* vacation run which I have done several times with EK and once with QR. Consequently the FAs are polite, friendly, accommodating and engaging. On routes that have a "laborer" slant which I have flown such as LHR-DOH-KTM or YYZ-DXB-KRT the FAs are without question curt, short and frankly exhibit the kind of disdain that that the GCC is known for, looking down on the laborers. Unacceptable. I appreciate the struggles of managing a cabin full of illiterate PAX but some of the things I've seen and heard were mind blowing.

As far as people I know and their perceptions; EK is by far the best known amongst my UK, Asian and Aussie friends. Over here in Toronto and North America in general people have a notion of fantastic luxury (till I tell them about 10 across in Y  Wink) EK's profile here will grow as cities get added and they make the inevitable plunge and start advertising at NFL, NBA, NHL, MLB games.

EY is established here in YYZ but is still something of an enigma. They are very much aping EK in establishing a presence in the EU, Asia and Oz. Of course the actions of certain Abu Dhabi royals is doing nothing to help their image.

QR is virtually unknown in North America but that will change as cities come online here. As far as the rest of the world goes most of my friends think of QR as the poor man's EK which is funny because the cash situation reflects quite the opposite. Amongst my father's friends and the pure business crowd QR is well liked. Probably due to their heavy advertising on BBC World, SKY etc. not to mention the fact that your do feel like a bit of a rockstar being picked up in a BMW planeside at DOH  Smile

YOWza



12A whenever possible.
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1644 posts, RR: 20
Reply 11, posted (5 years 7 months 3 weeks 3 days 3 hours ago) and read 14991 times:

Thanks Ojas, for your comprehensive, well thought out and balanced post.

Quoting Ojas (Reply 5):
The B777s EK lags behind with their 3-4-3 configuration, no matter what my friend and OP think.

I agree - while personally it doesn't make a huge difference for me, simply put we do cram one more seat per row than our main competitors, and even if we compensate a bit with legroom, the difference is not enough compensation. And that 2-3-2 in Business on the A332/A343 really, really needs to go!

Quoting Ojas (Reply 5):
EK crew on all my flights have been average, nothing to complain but nothing exceptional either. On EY however I have had the consistent experience of a very rude crew on 12 sectors. ( of which 2 were done in F and J respectively)

Wow that's different, I haven't heard of any Etihad crew being so outright rude (and so consistently at that) as your experiences with them. My crew friends over at Etihad pride themselves in their service delivery and the fact that EY requires two years of customer service before joining as crew (at EK it is not needed but preferred).


Quoting Ojas (Reply 5):
EK is a hit and miss situation.

With regards to the laborers yes, I see some crew handle them really well, and others not so much. Some crew just are more adept to interact with them, and I also think it's how long you've been on the job, you slowly learn how to patiently deal with them. But a vast majority of crew I know deeply empathize their plight and know they're treated like sh*t in the ME, so we try to be as nice and accommodating as possible on the aircraft. I've chatted with a few of them returning home on the plane, and have heard some real horror stories from them, though admittedly most of these chats were with Filipina or Indonesian maids returning home from Kuwait or Saudi. Needless to say, the entire Y crew are always shocked no matter how many times we essentially hear different versions of the same story, and these gals always leave the plane with a little extra goody bag of whatever we can muster up for them.

Quoting Ojas (Reply 5):
I feel on A.net people have their own favourites and very few people have the courage to accept their bias and give opinions. Many times because of the bias situations/incidents are exaggerated and on many occasions we have people defending their favorite airline no matter how incorrect the airlines' actions were.

Truer words were never spoken.

Quoting SR 103 (Reply 6):
3. Emirates (I'd rank Gulf Air higher to be honest!)

No offense to Gulf, but ouch!

Quoting Lightsaber (Reply 9):

Going to 'general public.' Coworkers have heard of Emirates (this is near LAX, by the way). Everything else is 'Emirates' to them. The EY A346 that was broken? I was just asked if I knew about the Emirates A340 (I thought this very knowledgable coworker was talking about the A345 in MEL... nope. The only middle eastern airlines that come to his mind are the older ones. EY and QR are off the radar.)

That's really interesting, because when I say I'm crew with EK, the reaction is always an immediate wow! followed by a barrage of questions of the "glamorous life style" (that Wall Street Journal article published a few months ago really painted this fairy tale like life about us EK crew, very rose colored if you ask me). It would be interesting to hear how people react to hearing that you're crew with Etihad or Qatar. I'll ask my friends over at EY - are there any QR/EY crew here that can shed light in the meantime?



Keep Discovering
User currently offlineManuCH From Switzerland, joined Jun 2005, 3012 posts, RR: 46
Reply 12, posted (5 years 7 months 3 weeks 3 days 3 hours ago) and read 14962 times:
AIRLINERS.NET CREW
HEAD MODERATOR

I don't have my own opinion on this, as I don't know the 3 companies firsthand, but I thought I'd share my father's perception (we've talked about it just recently), as he's a frequent fliers in the "home region" of these airlines.

He thinks that Emirates' service quality "just isn't the same as it used to be" and "they don't treat their employees well". I have no idea where he has this from, but it's one of those "I just feel it" things that somehow influences a customer's decisions.

OTOH, Qatar "is now much better and surpassed Emirates". He now prefers to fly Qatar whenever he has a choice.

Same thing about Etihad (but he still prefers Qatar).

He usually flies J for business.



Never trust a statistic you didn't fake yourself
User currently offlineSQ_EK_freak From United Kingdom, joined Dec 2000, 1644 posts, RR: 20
Reply 13, posted (5 years 7 months 3 weeks 3 days 3 hours ago) and read 14955 times:

Quoting YOWza (Reply 10):
I've been flying EK since the early 90s and I've noticed that the service and warm and fuzzy factor have plummeted.

Would you say that in your recent flights with us service levels are improving again? I have to say, at least behind the scenes, there really has been a renewed push for greater service levels and changes (small and rather big) are being implemented to reflect that. A huge focus has been placed on consistency (on the soft product).

Quoting YOWza (Reply 10):
In flight QR are good across the board but I have seen a few instances of inexcusable FA behavior in Y.

Care to share some of them? I'm always interested to hear these sorts of stories, because while they really piss me off when I first hear crew mistreatment of laborer passengers, it also helps me to react better whenever I'm in a difficult position.

Quoting YOWza (Reply 10):
Something I have noticed across the board with the 3 is that the conduct of the FAs in flight is a reflection of the nature of the route. To elaborate MLE-DXB-LHR is a 5* vacation run which I have done several times with EK and once with QR. Consequently the FAs are polite, friendly, accommodating and engaging. On routes that have a "laborer" slant which I have flown such as LHR-DOH-KTM or YYZ-DXB-KRT the FAs are without question curt, short and frankly exhibit the kind of disdain that that the GCC is known for, looking down on the laborers. Unacceptable. I appreciate the struggles of managing a cabin full of illiterate PAX but some of the things I've seen and heard were mind blowing.

Again, would you mind sharing some of your experiences? I do admit that service style will differ from flight to flight, simply to cope with the demographics of a certain destination. That in NO way is an excuse for rude behavior on the part of the crew - that is never excusable. But we might be less conversational or a bit stern with regards to enforcing rules that aren't usually followed on these flights (turning off cell phones, seat belts etc.) on these flights. Also, the nature of the aircraft config sent on these flights also reflects how we can perform - when we are on the two class 773 cattle truck and have 400+ passengers to serve on a Karachi or Mumbai turnaround, it's hard work to dish out a full service and stop for small talk - that said, a smile and politeness should always be part of our service Smile

But, like I said in my previous post we are sadly well aware of what these folks have to go through in the ME, and at least me and my friends try our best to be polite, smile and treat these guys well on the plane - indeed we slip these guys an extra JD or whatever just because we know their plight in the ME.



Keep Discovering
User currently offlineOjas From India, joined Mar 2008, 2989 posts, RR: 25
Reply 14, posted (5 years 7 months 3 weeks 3 days 2 hours ago) and read 14946 times:



Quoting SQ_EK_freak (Reply 11):
My crew friends over at Etihad pride themselves in their service delivery and the fact that EY requires two years of customer service before joining as crew (at EK it is not needed but preferred).

Well maybe you guys at EK , QR are good enough already and do not need that. But I'm not surprised of this requirement for EY, if at all they have taken steps to improve their crew attitude.

Quoting SQ_EK_freak (Reply 11):
With regards to the laborers yes, I see some crew handle them really well, and others not so much. Some crew just are more adept to interact with them, and I also think it's how long you've been on the job, you slowly learn how to patiently deal with them. But a vast majority of crew I know deeply empathize their plight and know they're treated like sh*t in the ME, so we try to be as nice and accommodating as possible on the aircraft. I've chatted with a few of them returning home on the plane, and have heard some real horror stories from them, though admittedly most of these chats were with Filipina or Indonesian maids returning home from Kuwait or Saudi. Needless to say, the entire Y crew are always shocked no matter how many times we essentially hear different versions of the same story, and these gals always leave the plane with a little extra goody bag of whatever we can muster up for them.

I appreciate your gestures and let me tell you many of the QR crew do that as well. One of my best friend works as a FA in QR and I get to hear a lot of "inside" stories from them when hanging out with them.

Having stayed in the Middle East all my childhood I have SEEN what these laborers are treated like. And it is just that the airlines you work for generate a HUGE portion of revenue from these labor routes and all I feel is the ground staff in particular should realise that.

Quoting SQ_EK_freak (Reply 13):
I have to say, at least behind the scenes, there really has been a renewed push for greater service levels and changes (small and rather big) are being implemented to reflect that. A huge focus has been placed on consistency (on the soft product).

My family members did fly EK very recently and they did notice an upgrade in their inflight service.

Quoting SQ_EK_freak (Reply 13):
I'm always interested to hear these sorts of stories, because while they really piss me off when I first hear crew mistreatment of laborer passengers, it also helps me to react better whenever I'm in a difficult position.

That is why I say there needs to be a special kind of training for this. Airlines have been flying these people for over 30 years and I'm sure there must be some things that the crew can work on. For example if you are flying into CCJ,COK,MAA you might as well have some crew members on board who speak their native languages like Tamil, Malayalam. There is an excess of people from this region to the middle east and I suppose once you can communicate with them things will be much easier for you guys to handle. That is a good enough start and the rest is upto you guys.

Quoting SQ_EK_freak (Reply 13):
when we are on the two class 773 cattle truck and have 400+ passengers to serve on a Karachi or Mumbai turnaround, it's hard work to dish out a full service and stop for small talk - that said, a smile and politeness should always be part of our service Smile

I perfectly understand that, just when the meal service ends you are already getting prepared to land. I have heard stories earlier that on a full B777 there are many times people in the end who do not get a meal, but I do not know how true that is.

The crew in particular have to be stern enough in imposing that passengers don't get up till the seat belt sign is off which I'm sure is a common sight on flights to the ISC.



A lion does not concern himself with the opinions of the sheep
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Qatar Or Emirates Between GVA And KUL? posted Mon Nov 3 2008 04:08:40 by GearDownPlease
Gulf Air, Qatar Or Etihad In J Class? posted Tue Aug 26 2008 22:00:19 by Ansett767
Etihad Or Emirates? posted Sat May 17 2008 07:09:09 by PKflyer
Questions For Etihad And Emirates FA's posted Tue Apr 22 2008 04:34:31 by RetroLivery
Y-Class Choice: Etihad Or Qatar? posted Sat Sep 8 2007 20:32:13 by Andaman
Emirates & Etihad Economy Class Comparison posted Mon Feb 19 2007 14:55:03 by EK-A380
Emirates Vs. Etihad posted Thu Aug 24 2006 23:59:28 by 797
Upcoming Emirates Flight To JFK - Help posted Sun Apr 19 2009 01:39:27 by Airxliban
Qatar A/c Info Request posted Fri Apr 3 2009 03:49:06 by VS773ER
Emirates DXB-SFO Vs CX HKG-SFO posted Wed Feb 25 2009 23:49:07 by Jlk
Emirates/Etihad A340-500 Routes posted Sat Jan 30 2010 15:29:51 by TR1
MXP DXB Better Emirates Or Qatar? posted Mon Jan 18 2010 13:43:30 by Azmd80
Gulf Air, Qatar Or Etihad In J Class? posted Tue Aug 26 2008 22:00:19 by Ansett767
Etihad Or Emirates? posted Sat May 17 2008 07:09:09 by PKflyer
Questions For Etihad And Emirates FA's posted Tue Apr 22 2008 04:34:31 by RetroLivery
Y-Class Choice: Etihad Or Qatar? posted Sat Sep 8 2007 20:32:13 by Andaman