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The Ultimate Airline Lounge  
User currently offlineShamrock321 From Ireland, joined May 2008, 1598 posts, RR: 1
Posted (5 years 4 months 1 week 5 days 12 hours ago) and read 4125 times:

Hello!

I am looking for your opionions on what would make up the ''ultimate'' airline lounge.

First of all does anybody think that such a lounge already exsists or there one that gets very close? How about if you could mix and match various facilities from different airlines lounges, what would you match together?

So I was interested to know what you think an airline should have in the following categories.

Food: What food offerings should be available in a lounge serving passengers travelling on short, medium and long haul routes?

Entertainment: Is it a good idea to have some TV's in a lounge and if so should they be kept in a seperate area from a main seating area? I quess everyone thinks that internet access is a must, but should this also be in a seperate area?

Other facilities: What other facilities that currently exsist in a lounge would you consider part of the ultimate lounge and what facilities not available anywhere would you add?

Is there any facilities in a lounge that you consider a no no?

Any other opionions or suggestions would be appreciated.

13 replies: All unread, jump to last
 
User currently offlineRoseFlyer From United States of America, joined Feb 2004, 9643 posts, RR: 52
Reply 1, posted (5 years 4 months 1 week 5 days 5 hours ago) and read 4088 times:

The best I've been in was BA's in LHR T5. Far superior to most. Features like:

Real meal options
Food for all the meals of the day
Wine bar with a dozen wines
Good spirit selection
Very large and open
Showers
Spa
Televisions
Internet including PCs connected
Lack of crowds

For all the praise SQ gets, their lounge in SIN is far from the top based on international standards. The only ones reliably worse than it are the ones operated by US carriers.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineDeltAirlines From United States of America, joined May 1999, 8902 posts, RR: 12
Reply 2, posted (5 years 4 months 1 week 5 days 4 hours ago) and read 4077 times:



Quoting Shamrock321 (Thread starter):
Food: What food offerings should be available in a lounge serving passengers travelling on short, medium and long haul routes?

Primary is some quick grub-type food. Light breakfast (bagels, muffins, etc.) is fine for the morning. Hors d'oeuvres for the afternoon/evening is sufficient. For short-haul flights, you'll probably be eating dinner at your destination. On longer flights, you'll get fed if you're in F (which, given that most people in a lounge are in F or are top-level elites who can upgrade to F...)

Quoting Shamrock321 (Thread starter):
Entertainment: Is it a good idea to have some TV's in a lounge and if so should they be kept in a seperate area from a main seating area? I quess everyone thinks that internet access is a must, but should this also be in a seperate area?

Some TVs are nice. It's nice to catch a news update or watch a game. Most lounges I've been to have a separate area for TVs. Internet access is huge and should be wi-fi throughout the lounge. Most people in a lounge travel with laptops now (or so it seems) - make it wi-fi and have it everywhere.

Quoting Shamrock321 (Thread starter):

Other facilities: What other facilities that currently exsist in a lounge would you consider part of the ultimate lounge and what facilities not available anywhere would you add?

Showers are great. Nice way to clean up after a long day, or after getting in from a redeye.

Good selection of newspapers. Most clubs here in the states have USA Today, a local paper and the Wall Street Journal available, which is fine for me. Some clubs at gateways have a selection of international papers.

Lots of power outlets is big. Need to charge the laptop up!


User currently offlineTurkishWings From United States of America, joined May 2006, 1441 posts, RR: 8
Reply 3, posted (5 years 4 months 1 week 5 days 1 hour ago) and read 4044 times:

On top of what's been said, a smoking room, as filthy and as smoky as it may be, would be highly appreciated  Smile


Coffee - Tea or Me?
User currently offlineCitation501sp From United States of America, joined May 2000, 209 posts, RR: 0
Reply 4, posted (5 years 4 months 1 week 4 days 23 hours ago) and read 4036 times:

I can't believe it hasn't been said yet. A great view of the airside area, Ramp, Gates, and Runways! The higher the Lounge in elevation the better.

Some Lounges don't have outside views or views all together. UA Red Carpet Lounge at SEA comes to mind.


501sp



Smoke and Thunder! Stage 2 FOREVER!!!
User currently onlineNZ107 From New Zealand, joined Jul 2005, 6431 posts, RR: 38
Reply 5, posted (5 years 4 months 1 week 4 days 17 hours ago) and read 4015 times:



Quoting Citation501sp (Reply 4):
The higher the Lounge in elevation the better.

A lounge on top of the control tower would be superb with personal servants! Then everything else down below. I particularly enjoyed The Wing in HKG and thought that was superb with the noodle bar and everything else.



It's all about the destination AND the journey.
User currently offlineOffshoreAir From United States of America, joined May 2009, 177 posts, RR: 0
Reply 6, posted (5 years 4 months 1 week 4 days 16 hours ago) and read 4003 times:



Quoting NZ107 (Reply 5):
A lounge on top of the control tower would be superb with personal servants! Then everything else down below. I particularly enjoyed The Wing in HKG and thought that was superb with the noodle bar and everything else.

I think that would be some sort of security issue.

An idea I thought that was great I think is down at TMB (or so I have heard) is that they have a barber on the property. It was mostly directed to the endless on-the-go corporate pilots who could get a quick 15-20 haircut while waiting for their client. Now this may be a little too much for some, but such a high percentage of lounge patrons are business men on the run - I think it would be a great touch to have a quick $20 haircut a business man could get, or even an old fashioned barber shave.

Something I've seen at a lot of hostel's here in Europe are also Mac's with built in webcams - this is great because you can hop on real quick, skype, gchat, or whatever your family or friends. Its a great way to keep in touch, and is free.

Lounge's are tricky though, because they have to be able to have high quality service and food, and be able to give their customers quick access to it.

On a personal tangent, the best lounges I've been in are the ones where I can have access to all the food and drinks without having to go through a waiter. I like being able to just run up to the fridge and snatch a quick drink, or grab a plate real quick. It may be nit-picky, but I prefer lounges where I don't have to rely on people to serve me  Smile



OffshoreAir
User currently onlineNZ107 From New Zealand, joined Jul 2005, 6431 posts, RR: 38
Reply 7, posted (5 years 4 months 1 week 4 days 15 hours ago) and read 3997 times:



Quoting OffshoreAir (Reply 6):
I think that would be some sort of security issue.

This would make the ultimate ideal lounge IMO, even if it wasn't feasible. If you've taken a look at the other thread on the ultimate A.Net airline, you might be in for a shock Big grin



It's all about the destination AND the journey.
User currently offlineStargold From United Kingdom, joined May 2008, 83 posts, RR: 0
Reply 8, posted (5 years 4 months 1 week 4 days 8 hours ago) and read 3951 times:



Quoting Shamrock321 (Thread starter):
So I was interested to know what you think an airline should have in the following categories.

Food: What food offerings should be available in a lounge serving passengers travelling on short, medium and long haul routes?

The Lufthansa First Class Terminal/Lounges have both a buffet of a wide range of food items, and also a sit-down facility where you will can be served a high-quailty multi-course meal. Seems to me like the ideal balance - if you just want a few nibbles then you use the buffet, and if you want the full works then you can also have your complete breakfast/lunch/dinner there too.

Quote:
Entertainment: Is it a good idea to have some TV's in a lounge and if so should they be kept in a seperate area from a main seating area? I quess everyone thinks that internet access is a must, but should this also be in a seperate area?

Well, I can't think of anything worse than TV blaring out at full volume throughout the lounge, but it should be ncie to have a separate soundproofed room where you can watch TV or movies, etc. If the TV must be placed in the general seating area, then wireless headphones would be the best solution.

Quote:
Other facilities: What other facilities that currently exsist in a lounge would you consider part of the ultimate lounge and what facilities not available anywhere would you add?

I liked the massage offered at the VS Clubhouse at LHR. Perhaps asking for a gym with swimming pool is going a bit too far (unless it's a transit-intensive airport like SIN where people often wait 3+hrs), but I'm sure it would be very popular if they did do it. Otherwise, given most people's usage scenarios (eat, relax, work) I can't really think of any particular "wow" facility involved really.

The only other nice feature to mention is the Merc/Porsche car transfer from the LH FCT/FCL to your aircraft - especially in a huge and maze-like airport like FRA, it's a very nice service to have.

And speaking about the FCT, it's really nice to be able to arrive 20 minutes before departure and check your luggage, then go through security/immigrations, all in the lounge. It completely removes the worst stressful aspects of departing from a busy airport, and therefore another "ultimate lounge" feature.


User currently offlineClassicLover From Ireland, joined Mar 2004, 4636 posts, RR: 23
Reply 9, posted (5 years 4 months 1 week 4 days 8 hours ago) and read 3948 times:

The ultimate airline lounge already exists - in Amman - for Royal Jordanian -

http://www.rj.com/TravelEssentials/A...abid/370/locale/en-US/default.aspx

A fully equipped business center along with a private meeting room.

A dinning area with a panoramic view overlooking the ramp, offering a wide selection of food and drinks to suite our passengers’ tastes.

A bar and a terrace with a panoramic view overlooking the ramp.

Magazine racks with an extensive selection of Jordanian and international newspapers and magazines.

A quiet room for the passengers to relax in and enjoy reading their favorite books.

Hotel-like Bedrooms.

Showers.

A playing room for kids equipped with an LCD screen to enjoy watching cartoons along with a variety of games.

Games Room for adults that encompasses a billiard table in addition to a variety of board games.

Praying room.

LCD screens are installed in the main hall of the lounge where several TV channels can be watched.

Individual TV Stations within the main lounge area to allow passengers to enjoy watching their favorite movies.

A smoking room equipped with an LCD screen.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineBaguy From Australia, joined Mar 2006, 546 posts, RR: 1
Reply 10, posted (5 years 4 months 1 week 4 days 6 hours ago) and read 3936 times:



Quoting TurkishWings (Reply 3):
On top of what's been said, a smoking room, as filthy and as smoky as it may be, would be highly appreciated

Unfortunately that wouldnt be possible in the UK, as there is a ban on smoking indoors in public places.

BAguy


User currently offlineMilesDependent From Australia, joined Sep 2001, 856 posts, RR: 0
Reply 11, posted (5 years 4 months 1 week 4 days 3 hours ago) and read 3919 times:

A view of the runway / taxiways is nice. But I would settle for windows. The reason I hate the SQ/SIN lounges so much is they have no natural light. They have a depressing energy.

Overall, I think the QF F class lounge in Sydney comes pretty close to being the perfect lounge.


User currently offlineAFKL From Netherlands, joined Feb 2008, 219 posts, RR: 0
Reply 12, posted (5 years 4 months 1 week 3 days 10 hours ago) and read 3873 times:

Don't forget about the basics, such as good interior design and architecture. It's nice to have some innovative architecture in the lounge, with a nice design. It would have to be visually appealing, functional, and, let's not forget, comfortable.

As mentioned, natural light is important, but also nice sofa's and arm chairs. Something that may look awesome, is sometimes very uncomfortable.

And, a lounge which is well-maintained, attended by helpful/attentive/friendly staff. Service is always a very important issue for many of the high-end fliers.


ALLARD,



ALLARD. First flight: KLM DC-10, LLW - AMS.
User currently offlineWunala From Australia, joined Mar 2005, 950 posts, RR: 0
Reply 13, posted (5 years 4 months 1 week 2 days 19 hours ago) and read 3832 times:



Quoting MilesDependent (Reply 11):
Overall, I think the QF F class lounge in Sydney comes pretty close to being the perfect lounge.

I have to agree, I was in there last weekend, too early for the spa Sad but did manage a couple of glasses of champers with my scrambled eggs, toast etc.  Smile

It is a great lounge.


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