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Qantas Mileage Business Class Award Travel  
User currently offlinePUDFW From United States of America, joined Sep 2003, 121 posts, RR: 0
Posted (5 years 3 months 2 weeks 6 days 16 hours ago) and read 6656 times:

I am traveling on a 150K Advantage Mileage Award Ticket and I am having issues with Qantas. Every other airline I am flying on (JAL, Cathay Pacific) I am able to get business class but every long haul Qantas flight I have tried there is nothing available.

I heard Qantas is a real A-hole about letting people use miles to fly business class on their airline. I am flying SYD to NRT in coach right now then NRT to ORD. (I avoided SYD-LAX, LAX-ORD because no A380 and no business class and I hate LAX)

Any advice on how to get upgraded? Expedia says there are 9 seats open on QF 21. (Yes Expedia, if Qantas lets you look this up I can't find it on there web site so I had to act like I was booking a ticket) When do these seats open up? 24 hours before? Do I need to call and request this?

Any advice you can offer would be greatly appreciated.

9 replies: All unread, jump to last
 
User currently offlineMal787 From Australia, joined Jul 2007, 693 posts, RR: 0
Reply 1, posted (5 years 3 months 2 weeks 6 days 16 hours ago) and read 6646 times:
Support Airliners.net - become a First Class Member!

Not sure why you are having problems with upgrades , I flew to Europe last year booked in Prem Economy and was upgraded the whole way , once by QF SYD> Lon then using points on the return legs. It may be a status level issue , or the fact you are already on a "free flight" so to speak and J seats are not available for that type of ticket. The 9 seats that are showing may be allocated to QF Gold / Platinum fliers first, it sucks but that is QF and you wont change them .

mal787



Flying cant get enough of it
User currently offline777STL From United States of America, joined Dec 2004, 3641 posts, RR: 3
Reply 2, posted (5 years 3 months 2 weeks 6 days 16 hours ago) and read 6640 times:



Quoting PUDFW (Thread starter):
I heard Qantas is a real A-hole about letting people use miles to fly business class on their airline. I am flying SYD to NRT in coach right now then NRT to ORD. (I avoided SYD-LAX, LAX-ORD because no A380 and no business class and I hate LAX)

They're not a-holes, they're just restrictive with their award inventory. Plus, QF FF members get first crack at the inventory 365 days out, whereas AAdvantage members have to wait until 330 days out.

I don't understand your second comment, you want to fly on the 380 in J or you don't? QF doesn't fly the 380 to NRT nor do they have any plans to at the moment.

Quoting PUDFW (Thread starter):
I am traveling on a 150K Advantage Mileage Award Ticket and I am having issues with Qantas. Every other airline I am flying on (JAL, Cathay Pacific) I am able to get business class but every long haul Qantas flight I have tried there is nothing available.

What kind of ticket are you flying on? A Oneworld award ticket or a partner award? It sounds like a Oneworld ticket?

Quoting PUDFW (Thread starter):
Any advice on how to get upgraded? Expedia says there are 9 seats open on QF 21. (Yes Expedia, if Qantas lets you look this up I can't find it on there web site so I had to act like I was booking a ticket) When do these seats open up? 24 hours before? Do I need to call and request this?

There's a difference between award inventory and what's availible for sale - different fare buckets. Plus, Expedia isn't an accurate indicator of how many seats are availible. The seats may be for sale, but that doesn't mean there's any award inventory availble. They're two completely different things. QF will depart with empty seats before they will release them as award inventory - don't think just because there's open seats means there will be award inventory at some point.

My best advice is to get a QF FF membership and continually check QF's award seat booking engine on their website and hope that some award inventory opens up.



PHX based
User currently offline777STL From United States of America, joined Dec 2004, 3641 posts, RR: 3
Reply 3, posted (5 years 3 months 2 weeks 6 days 16 hours ago) and read 6636 times:



Quoting Mal787 (Reply 1):
Not sure why you are having problems with upgrades , I flew to Europe last year booked in Prem Economy and was upgraded the whole way , once by QF SYD> Lon then using points on the return legs. It may be a status level issue , or the fact you are already on a "free flight" so to speak and J seats are not available for that type of ticket. The 9 seats that are showing may be allocated to QF Gold / Platinum fliers first, it sucks but that is QF and you wont change them .

It sounds like he's an AAdvantage member, not a QF FF member. Upgrades won't apply to him unless lightning strikes and he gets an op-up. You usually can't get upgrades on award seats anyway.



PHX based
User currently offlinePUDFW From United States of America, joined Sep 2003, 121 posts, RR: 0
Reply 4, posted (5 years 3 months 2 weeks 6 days 16 hours ago) and read 6629 times:

Yes it is an One World Award.

Quoting 777STL (Reply 2):
They're not a-holes, they're just restrictive with their award inventory. Plus, QF FF members get first crack at the inventory 365 days out, whereas AAdvantage members have to wait until 330 days out.

Call them what you want I understand the need to make money. The AA Reservations person basically said the same thing without using colorful language. She said they are "the worst airline to deal with for this." I booked this 3 months ago so its not like I called yesterday. I had no problem with any flights on JAL or Cathay Pacific. I switched a flight from HKG to ADL to Cathay because there was no QF business class on HKG to MEL or SYD.

On the way back I tried MEL-LAX, SYD-LAX, SYD-SFO all on multiple days so I was flexible in my travel. Absolutely nothing. They couldn't guarantee me business class on any Qantas international flights. Given that I had no problem on two other carriers it is disappointing to say the least.

By going back through Japan. I get an extra day in SYD. Plus AA couldnt guarantee me a connecting flight that got in before 8 p.m. on July 7 so this seemed easier. I hate LAX, plus if I am traveling on a coach pass, I probably would have a hard time getting into the Admirals Club regardless of the fact that I am traveling on a business class award. I'd prefer not to waste 5 hours in LAX.

Anyway here is my itinerary. It just under 25,000 miles total. Feel free to comment. And yes I will be doing a trip report.

June 25
ORD to NRT
JAL 009
Dep:11:40 AM
Arrive: 2:25 PM (June 26)
Class Business
Equip 744
Time: 12 hrs 45 min


June 30
JAL 955
NRT to ICN
Dep: 2:05 PM
Arr: 4:40 PM
Class: Business
Equip 767
Time: 2 hrs 35 min

July 2
CX 411
ICN to HKG
Dep: 3:15 PM
Arr: 5:05 PM
Class: Business
Equip A340
Time: 3 hrs 35 min

July 5
CX 105
HKG to ADL
Dep: 11:35 PM
Arr: 9:40 AM (July 6)
Class: Business
Equip: A330
Time: 8 hrs 35 min

July 6
QF 680
ADL to MEL
Dep: 10:40 AM
Arr: 12:25 PM
Class: Business
Equip: 737-400
Time: 1 hrs 15 min

July 7
QF 422
MEL to SYD
Dep: 10:00 AM
Arr: 11:25 AM
Class: Business
Equip: 767-300
Time: 1 hrs 25 min

July 7
QF 21
SYD to NRT
Dep: 9:55 PM
Arr: 6:55 AM +1
Class: COACH
Equip: A330
Time: 10 hrs

July 8
JL 10
NRT to ORD
Dep:11:35 AM
Arr: 9:30 AM
Class: Business
Equip: 744
Time: 11 hrs 30 mins


User currently offlineEric From , joined Dec 1969, posts, RR:
Reply 5, posted (5 years 3 months 2 weeks 6 days 11 hours ago) and read 6599 times:

Perhaps you need to realise that traveling on an award ticket is not the same as buying a ticket so checking Expedia won't help. An award ticket is controlled inventory of the airline you are travelling with as you are esentially purchasing a ticket with curreny they issued, regardless of whether you are using AA or QF miles.

You also need to reliase that booking 5 months before travel may not get you your desired dates - plenty of people start booking 12 or 10 months before they want to travel. I have an LX F ticket booked for two that was booked three months ago for travel in November.

You are, also, by the way, sounding very agressive for someone with such few posts.


User currently offlinePUDFW From United States of America, joined Sep 2003, 121 posts, RR: 0
Reply 6, posted (5 years 3 months 2 weeks 6 days 10 hours ago) and read 6596 times:

Eric I appreciate your and others willingness to take issue with my points. One of the reasons I dont post more often is because people get way too bent out of shape about things. Congrats on joining that list.

I am not interested in a history lesson of how they allocate seats for award travel. I understand all of this. My point is that Qantas seems to allocate very few seats compared to other one world airlines. This was confirmed by the AA reservation agent and I was hoping to get some comments on that.

This is certainly in their interest. I think it is unfair to passengers given that other award travel is much more available but we aren't going to accomplish much with this discussion.

Secondly Expedia says there are 9 seats available. If you know a way to figure out an exact number from the Qantas web site or other means I would certainly appreciate it. Also if you have any thoughts on how I could get an upgrade... certainly Qantas releases those seats at some point if they are unsold...that would be helpful.

I am just looking for advice you or anyone else might be able to offer, which is the reason I posted this.

Quoting Eric (Reply 5):
You are, also, by the way, sounding very agressive for someone with such few posts.

And just to point out Eric I joined Airlines.net three months BEFORE you. Which means absolutely nothing except that somehow I am apparently not as adequate as you are because I don't post my opinions on a regular basis.

Seriously grow up.


User currently offlineQFFlyer From Australia, joined Jun 2005, 380 posts, RR: 0
Reply 7, posted (5 years 3 months 2 weeks 6 days 1 hour ago) and read 6561 times:



Quoting PUDFW (Reply 6):
Eric I appreciate your and others willingness to take issue with my points. One of the reasons I dont post more often is because people get way too bent out of shape about things. Congrats on joining that list.

Wow. And you aren't getting bent out of shape at all.

Quoting PUDFW (Reply 6):
This is certainly in their interest

Really, are you in yield management? Do tell us how you know best for QF.

Quoting PUDFW (Reply 6):
Secondly Expedia says there are 9 seats available

As Eric and others said, this has nothing to do with award availability. This means that yield management think they will sell these seats between now and flight time. It actually doesn't mean that there are 9 seats available. It could mean that there are say 4 seats available but QF are willing to oversell because they know there will be some noshows and cancellations. Why would they release award seats when they believe they will sell J seats.

What does calling QF A-holes achieve? Some routes don't have much award availabilty and SYD-NRT is one of the, as is SYD-JNB, and LAX. As QF Platinum I cannot get any award flights on your dates either.


User currently offlineBNE From Australia, joined Mar 2000, 3183 posts, RR: 12
Reply 8, posted (5 years 3 months 2 weeks 4 days ago) and read 6493 times:

Qantas are very tough even for Aussies in releasing award seats for business class, Qantas just don't give them away.

I had a look at the Qantas booking for award flights and found economy available on almost any day and business available only on 22 June and the 14 July.

Have you checked on business class via BNE on JAL or Qantas via CNS.

The only business class flight I have found is the following.

QF798 BNE-CNS on the 8 July
QF249 CNS-NRT on the 8 July (QF249 is operated by Jetstar)



Why fly non stop when you can connect
User currently offlineAnsett767 From Australia, joined May 1999, 1021 posts, RR: 2
Reply 9, posted (5 years 3 months 2 weeks 4 days ago) and read 6491 times:



Quoting BNE (Reply 8):
Qantas are very tough even for Aussies in releasing award seats for business class, Qantas just don't give them away.

Indeed - its true! And I find this sooo funny, considering I am a QF and SQ ff member, and SQ business class is almost half the points QF charges (using the 15% online discount) and almost always I can get on SQ flights even 2-3 months out!


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