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Help With CO Ticket!  
User currently offlineEwRkId From United States of America, joined Dec 2008, 594 posts, RR: 0
Posted (4 years 10 months 4 days 13 hours ago) and read 4384 times:

Hi Everyone,

My grandparents just traveled EWR-LAX on CO and are trying flying back tomorrow. My grandfather just tried to print out there boarding passes and was able to print out his, but was not able to print out my grandmothers. He called CO and they are saying she wasn't a passenger on the way out and they can't put her on the flight back!!!!


What can he do!? Any help ASAP would be great, thank u!!!
EwRkId

8 replies: All unread, jump to last
 
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 23
Reply 1, posted (4 years 10 months 4 days 13 hours ago) and read 4364 times:

First thing I would do is get Grandmother's confirmation number or ticket number and have it in hand then call CO back! The confirmation number will be printed on her boarding pass for the outbound flight.

You may also want to look at the website and verify her reservation is there, if not look in the manage reservations in past and/or cancelled reservations just for added verification.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineEwRkId From United States of America, joined Dec 2008, 594 posts, RR: 0
Reply 2, posted (4 years 10 months 4 days 11 hours ago) and read 4237 times:

Thanks anyway, My grandfather was on the phone with CO for over an hour and they still insisted my grandmother wasn't on the flight out. So my grandfather had to change the flight from 7 am to 1010am and HE HAD TO BUY ANOTHER TICKET FOR HER!!!!!!! SO when he gets home, he thinks he has the email they sent him before he left to print out his and my grandmothers BP's, so he's gonna send them a long letter.

User currently offlineIkramerica From United States of America, joined May 2005, 21416 posts, RR: 60
Reply 3, posted (4 years 10 months 4 days 11 hours ago) and read 4223 times:



Quoting EwRkId (Reply 2):
Thanks anyway, My grandfather was on the phone with CO for over an hour and they still insisted my grandmother wasn't on the flight out. So my grandfather had to change the flight from 7 am to 1010am and HE HAD TO BUY ANOTHER TICKET FOR HER!!!!!!! SO when he gets home, he thinks he has the email they sent him before he left to print out his and my grandmothers BP's, so he's gonna send them a long letter.

They likely failed to scan the boarding pass on boarding, but counted the pax via stubs. This happens sometimes when older people travel together, as the man seems to want to hand the passes to the agent together, then they seem to need help getting onboard, and the process gets screwed up.

It's shameful that CO wouldn't fix the problem, but they will refund everything when presented with all the boarding passes and a firmly worded letter to the right person.



Of all the things to worry about... the Wookie has no pants.
User currently offlineUSFlyer MSP From United States of America, joined May 2000, 2026 posts, RR: 0
Reply 4, posted (4 years 10 months 4 days 11 hours ago) and read 4211 times:

I would not have paid CO another dime. I just would have shown up at the airport tomorrow, outbound boarding pass in hand, and pitched a fit until: a) they made room on the plane for my party..b) provided denied boarding compensation...or c) called the police on me.

User currently offlineEwRkId From United States of America, joined Dec 2008, 594 posts, RR: 0
Reply 5, posted (4 years 10 months 4 days 11 hours ago) and read 4211 times:



Quoting Ikramerica (Reply 3):
They likely failed to scan the boarding pass on boarding, but counted the pax via stubs. This happens sometimes when older people travel together, as the man seems to want to hand the passes to the agent together, then they seem to need help getting onboard, and the process gets screwed up.

It's shameful that CO wouldn't fix the problem, but they will refund everything when presented with all the boarding passes and a firmly worded letter to the right person.

He had a problem before they even got to the gate at EWR, when they were checking in on the E-Ticket machine it wouldn't work, so the agent took the ticket and did her thing behind the counter it is a shame they wouldn't fix it. Me and 5 other family members are flying Business-First to FRA and he is seriously considering cancelling the tickets if they don't resolve it!!!


User currently offlineEwRkId From United States of America, joined Dec 2008, 594 posts, RR: 0
Reply 6, posted (4 years 10 months 4 days 11 hours ago) and read 4210 times:



Quoting USFlyer MSP (Reply 4):
I would not have paid CO another dime. I just would have shown up at the airport tomorrow, outbound boarding pass in hand, and pitched a fit until: a) they made room on the plane for my party..b) provided denied boarding compensation...or c) called the police on me.

He would have done that, but he threw out the outbound boarding passes when he get to LA, so he believes that he got an email from CO the day before the left for the EWR-LAX to print out both of their boarding passes, so when he gets home he's gonna send that along with a letter.


User currently offlineIkramerica From United States of America, joined May 2005, 21416 posts, RR: 60
Reply 7, posted (4 years 10 months 4 days 9 hours ago) and read 4121 times:



Quoting EwRkId (Reply 5):
He had a problem before they even got to the gate at EWR, when they were checking in on the E-Ticket machine it wouldn't work, so the agent took the ticket and did her thing behind the counter it is a shame they wouldn't fix it.

oooo, sounds like the CSR did something to mess it up. not good.

CO's always been good to me, so it saddens me to hear such a story and that even after a lot of time on the phone, they wouldn't do anything for him.



Of all the things to worry about... the Wookie has no pants.
User currently offlineEwRkId From United States of America, joined Dec 2008, 594 posts, RR: 0
Reply 8, posted (4 years 10 months 4 days 9 hours ago) and read 4118 times:



Quoting Ikramerica (Reply 7):
oooo, sounds like the CSR did something to mess it up. not good.

CO's always been good to me, so it saddens me to hear such a story and that even after a lot of time on the phone, they wouldn't do anything for him.

Yes, they have been to me too. It is sad, Specially for such loyal customers who just flew Business-first with them EWR-BRS-EWR, EWR-LAX and is going to fly EWR-FRA-EWR in Business- first with me and 5 other of my family members next month....


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