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Stuck At JFK - What Are My Rights?  
User currently offlineWindowplease From United Kingdom, joined May 2007, 73 posts, RR: 0
Posted (5 years 5 months 3 days 9 hours ago) and read 6030 times:

T-storms here at JFK tonight. Obviously in the UK we have the EU bill of rights. But if my flight to SFO is cancelled will AA have to put me up in a hotel? Flying in J using miles.... Any help very gratefully recvd. Don't want to be fobbed off!


G

13 replies: All unread, jump to last
 
User currently offlineGreenair727 From United States of America, joined Jan 2007, 607 posts, RR: 0
Reply 1, posted (5 years 5 months 3 days 9 hours ago) and read 6019 times:

WX is not a fault of the airline, hence they are not obligated to put you up for the night.

User currently offlineTheGreatChecko From United States of America, joined Mar 2004, 1130 posts, RR: 2
Reply 2, posted (5 years 5 months 3 days 9 hours ago) and read 5975 times:

Unless you are a very elite member of AAdvantage, you don't even have a chance of them putting you up for the night.

For issues outside of the control of the airline like weather, you are on your own.



"A pilot's plane she is. She will love you if you deserve it, and try to kill you if you don't...She is the Mighty Q400"
User currently offlineFighterPilot From Canada, joined Jun 2005, 1418 posts, RR: 22
Reply 3, posted (5 years 5 months 3 days 9 hours ago) and read 5944 times:



Quoting Windowplease (Thread starter):
What Are My Rights?



Quoting Windowplease (Thread starter):
T-storms here at JFK tonight.

Nothing, deal with it....



*Insert Sound Of GE90 Spooling Up Here*
User currently offlineMir From United States of America, joined Jan 2004, 21799 posts, RR: 55
Reply 4, posted (5 years 5 months 3 days 9 hours ago) and read 5944 times:



Quoting Windowplease (Thread starter):
But if my flight to SFO is cancelled will AA have to put me up in a hotel?

Not because of thunderstorms. Airlines don't put people up in hotels for things that are out of their control, and weather is one of those. They may give you a discount voucher for being a J pax, though the fact that you're traveling on miles may affect that.

I would say, though, that I think you will eventually go - there aren't a lot of thunderstorms in the NYC area, and once they pass through the only obstacle will be a widely broken line of storms over the Midwest, which should be easily navigable. You'll just take a delay, which is a much better alternative to trying to fly through the storms.

-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineHaggis79 From Germany, joined Jun 2006, 1096 posts, RR: 1
Reply 5, posted (5 years 5 months 3 days 9 hours ago) and read 5886 times:



Quoting Mir (Reply 4):
Airlines don't put people up in hotels for things that are out of their control, and weather is one of those.

this may be true for airlines based in the US, however it is not true for European airlines or Australian once (was personally put into a hotel by Virgin Blue when they had to cancel a flight due to weather). But I agree, since he is in the US, he is stuck.



300 310 319/20/21 332/3 343 AT4/7 143 B19 732/3/4/5/G/8/9 742/4 752/3 763/4 77E/W CR2/7/9 D95 E45/70 F50 F70 100 M11 M90
User currently offlineSANFan From United States of America, joined Aug 2006, 5554 posts, RR: 12
Reply 6, posted (5 years 5 months 3 days 9 hours ago) and read 5843 times:

Quoting Mir (Reply 4):
I would say, though, that I think you will eventually go - there aren't a lot of thunderstorms in the NYC area, and once they pass through the only obstacle will be a widely broken line of storms over the Midwest, which should be easily navigable

And, of course, assuming that fog doesn't close SFO at some point in the evening...

Everyone has advised that you are on your own (when the delays are weather-related) and that is true. However, that doesn't mean that the carrier might not help you out anyway.

My thoughts: be very nice to the agents you encounter, keep very close to the situation (i.e., don't go hide in a bar and lose track of what's going on), and have some idea of the accomodations near the airport (companies, prices, availablility) so you can take action quickly if needed. Also, remember that sometimes phoning the airline will yield you better and quicker help than queing up at the airport (especially once flights start cancelling.)

Good luck!

bb

[Edited 2009-06-26 16:49:10]

User currently offlineJoseKMLB From United States of America, joined May 2008, 493 posts, RR: 0
Reply 7, posted (5 years 5 months 3 days 9 hours ago) and read 5795 times:



Quoting FighterPilot (Reply 3):
Nothing, deal with it....

 rotfl  sorry I had to laugh thats messed up but funny....


User currently offlineWindowplease From United Kingdom, joined May 2007, 73 posts, RR: 0
Reply 8, posted (5 years 5 months 3 days 9 hours ago) and read 5787 times:

Thanks everyone for the suggestions, info and advice. It's like having a personal set of aviation consultants on call!


I'm on AA177 if anyone's got any intelligence on where our 762 currently is - some say DTW, some say PHL.


User currently offlineWestWing From United States of America, joined Feb 2005, 2134 posts, RR: 7
Reply 9, posted (5 years 5 months 3 days 8 hours ago) and read 5687 times:

AA.com is showing departure of 177 from gate 41 at JFK. The flight originally supposed to come into gate 41 was from LAX(AA 34). This flight was diverted to, and was still at DTW at 8:00 PM. If the aircraft is still the one that will turn int o 177, then I think that the current estimated departure time showing on AA.com of 9:00 PM for 177, arrival SFO about 1AM is not likely to hold.

UPDATE: AAL34 has now taken off from DTW en-route to JFK scheduled to arrive around 9:45 PM and your flight 177 is now showing as a 10:45 PM departure from JFK, arriving SF around 2:45 AM

[Edited 2009-06-26 17:36:20]


The best time to plant a tree is 40 years ago. The second best time is today.
User currently offlineBP1 From United States of America, joined Aug 2007, 593 posts, RR: 1
Reply 10, posted (5 years 5 months 3 days 8 hours ago) and read 5548 times:

The Marriott Courtyard right there is nice and has free shuttle service from the airport to the hotel and you can get a room that looks right on the runway.

Teterboro has a ground stop right now (that is the main private airport for New York City)

Ground Stop to [ TEB ], in effect for arriving traffic due to [ WEATHER / THUNDERSTORMS ].

Cheers,
BP1



"First To Fly The A-380" / 26 October 2007 SYD-SIN Inaugural
User currently offlineSKORD From United Kingdom, joined Apr 2008, 562 posts, RR: 0
Reply 11, posted (5 years 5 months 3 days 6 hours ago) and read 5494 times:



Quoting Haggis79 (Reply 5):
this may be true for airlines based in the US, however it is not true for European airlines

Thats very true. For example... back in Mar/Apr time there was a strike in Greece and many UK Charter flights were affected by this. Thomson Airways provided hotel accomodation, breakfast, lunch and evening meal for 3 of their flights which were delayed by 24hrs (approx 600 passengers). 2 flights ex LGW and 1 MAN flight. All paid for by the airline, even though it was totally out of their control, and landing TOM with a bill which probably touched £60,000!!
Passengers in the UK/EU are heavily protected by law, and you will quite often find that Airlines will accomodate you even if they are not obligated to by law. (but not all the time!)
Good luck, and enjoy SFO!!!


User currently offline767pilot11 From United States of America, joined Jul 2009, 5 posts, RR: 0
Reply 12, posted (5 years 4 months 4 weeks 7 hours ago) and read 5315 times:

Had the same thing happen. WX is not a fault of the airline so you have no rights basically


767pilot11
User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 13, posted (5 years 4 months 3 weeks 6 days 14 hours ago) and read 5244 times:

Realizing that the OP has (hopefully) long since made it to SFO , but just for the sake of general info...

Quoting Mir (Reply 4):
They may give you a discount voucher for being a J pax, though the fact that you're traveling on miles may affect that.

My experience has been that US carriers will usually at least throw you a hotel discount voucher no matter what your class or whether or not you're on miles - CO has always been good about this, they've even given me amenity kits too when I've had checked bags and thus no toiletries.

Carriers in the US are pretty unlikely to cancel flights just because of thunderstorms, unless the cumulative delays get so bad that crews start timing out and no replacements are available, or the forecast is really, really grim. I've taken 8 hour delays from weather, but the flight still went. The times I've had to get a hotel have been where I've taken a WX delay from my starting point to the hub, and been delayed so badly the last flight to my final destination for the day had already left.

BTW, it just started pouring here in NYC again - of course, since I have to leave in 20 min or so for an appointment. I am so sick of rain it's ridiculous...


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