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Unable To Change Leave Date On DL/NW  
User currently offlineLASoctoberB6 From Japan, joined Nov 2006, 2380 posts, RR: 1
Posted (5 years 5 months 3 weeks 5 days ago) and read 4812 times:

I recently book a trip to SYR via JFK through NW (but flew on DL) and have already completed the first two legs of the trip and chose 15AUG 09 to return to LAS. Now, I want to change my leave date from the 15th to a date in the last week of July, like 28JUL or 29JUL 09. Northwest has the option to change flights for a fee that I'm willing to pay, but every time I've tried, I keep getting this message, Customer Advisory: We are unable to price your requested itinerary, and gives me the NW Res. number. I think before I left Las Vegas, I was able to view changes to that part of the trip, but now I can't see anymore prices, yet I can see the options it has available. This is the fare code: QA10H3SJ. Thanks for any help/advice.


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5 replies: All unread, jump to last
 
User currently offlineDeltAirlines From United States of America, joined May 1999, 8913 posts, RR: 12
Reply 1, posted (5 years 5 months 3 weeks 4 days 23 hours ago) and read 4802 times:

Give NW res a call and they should be able to take care of it - often it requires an agent assist once travel has started.

User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 2, posted (5 years 5 months 3 weeks 4 days 23 hours ago) and read 4802 times:

Why don't you call rez like it suggests?

User currently offlineCOFanNYC From United States of America, joined Jan 2007, 215 posts, RR: 0
Reply 3, posted (5 years 5 months 3 weeks 4 days 20 hours ago) and read 4680 times:



Quoting LASoctoberB6 (Thread starter):
Northwest has the option to change flights for a fee that I'm willing to pay, but every time I've tried, I keep getting this message, Customer Advisory: We are unable to price your requested itinerary, and gives me the NW Res. number.

Is it possible the the NW website giving you that message because your fare is non-changeable after the departure of the first leg? Many times people understand "changeable for a fee" to mean changeable at any time whereas the fare rule may actually say that it's non-changeable after departure.


User currently offlineNorthstarBoy From United States of America, joined Jun 2005, 1872 posts, RR: 0
Reply 4, posted (5 years 5 months 3 weeks 4 days 19 hours ago) and read 4654 times:
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Another possibility is that depending on how far in advance you booked the ticket, that specific fare may have expired. NW's online booking system probably tried to validate the rules, and when it couldn't find the specific fare you traveled on, it sent back an error message. Your only option is probably to call NW, I usually ask for the international desk to avoid talking to India.


Why are people so against low yields?! If lower yields means more people can travel abroad, i'm all for it
User currently offlineBurnsie28 From United States of America, joined Aug 2004, 7564 posts, RR: 8
Reply 5, posted (5 years 5 months 3 weeks 4 days 11 hours ago) and read 4615 times:

Quoting NorthstarBoy (Reply 4):
Another possibility is that depending on how far in advance you booked the ticket, that specific fare may have expired. NW's online booking system probably tried to validate the rules, and when it couldn't find the specific fare you traveled on, it sent back an error message. Your only option is probably to call NW, I usually ask for the international desk to avoid talking to India.

Seeing how all of NW's call centers are in the US anyway it shouldn't be a problem. As they are in Minneapolis, Hibbing, Sioux Falls, Tampa, and Seattle. I believe there are call centers in Asia as well but only for call's coming from Asia, which I know one is in Tokyo.

[Edited 2009-06-30 06:25:58]


"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
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