LASoctoberB6 From Japan, joined Nov 2006, 2380 posts, RR: 1 Posted (3 years 10 months 3 weeks 5 days ago) and read 2796 times:
I recently book a trip to SYR via JFK through NW (but flew on DL) and have already completed the first two legs of the trip and chose 15AUG 09 to return to LAS. Now, I want to change my leave date from the 15th to a date in the last week of July, like 28JUL or 29JUL 09. Northwest has the option to change flights for a fee that I'm willing to pay, but every time I've tried, I keep getting this message, Customer Advisory: We are unable to price your requested itinerary, and gives me the NW Res. number. I think before I left Las Vegas, I was able to view changes to that part of the trip, but now I can't see anymore prices, yet I can see the options it has available. This is the fare code: QA10H3SJ. Thanks for any help/advice.
DeltAirlines From United States of America, joined May 1999, 8770 posts, RR: 13 Reply 1, posted (3 years 10 months 3 weeks 5 days ago) and read 2786 times:
Give NW res a call and they should be able to take care of it - often it requires an agent assist once travel has started.
COFanNYC From United States of America, joined Jan 2007, 202 posts, RR: 0 Reply 3, posted (3 years 10 months 3 weeks 4 days 20 hours ago) and read 2664 times:
Quoting LASoctoberB6 (Thread starter): Northwest has the option to change flights for a fee that I'm willing to pay, but every time I've tried, I keep getting this message, Customer Advisory: We are unable to price your requested itinerary, and gives me the NW Res. number.
Is it possible the the NW website giving you that message because your fare is non-changeable after the departure of the first leg? Many times people understand "changeable for a fee" to mean changeable at any time whereas the fare rule may actually say that it's non-changeable after departure.
NorthstarBoy From United States of America, joined Jun 2005, 1713 posts, RR: 1 Reply 4, posted (3 years 10 months 3 weeks 4 days 20 hours ago) and read 2638 times:
Another possibility is that depending on how far in advance you booked the ticket, that specific fare may have expired. NW's online booking system probably tried to validate the rules, and when it couldn't find the specific fare you traveled on, it sent back an error message. Your only option is probably to call NW, I usually ask for the international desk to avoid talking to India.
I could have elite status if I wanted it, but flying the same airline all the time is boring.
Burnsie28 From United States of America, joined Aug 2004, 7411 posts, RR: 9 Reply 5, posted (3 years 10 months 3 weeks 4 days 12 hours ago) and read 2599 times:
Quoting NorthstarBoy (Reply 4): Another possibility is that depending on how far in advance you booked the ticket, that specific fare may have expired. NW's online booking system probably tried to validate the rules, and when it couldn't find the specific fare you traveled on, it sent back an error message. Your only option is probably to call NW, I usually ask for the international desk to avoid talking to India.
Seeing how all of NW's call centers are in the US anyway it shouldn't be a problem. As they are in Minneapolis, Hibbing, Sioux Falls, Tampa, and Seattle. I believe there are call centers in Asia as well but only for call's coming from Asia, which I know one is in Tokyo.
[Edited 2009-06-30 06:25:58]
"Some People Just Know How To Fly"- Best slogan ever, RIP NW 1926-2009
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