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The Best And Worst Airline Website  
User currently offlineJetBlue777 From United States of America, joined Jul 2009, 1443 posts, RR: 1
Posted (4 years 8 months 3 weeks 12 hours ago) and read 11921 times:

Hello, I want to post this since I had bad experiences with a couple of airline website, here is my top worst and best:

WORST

1. China Airlines - Absolutely confusing
2. Kuwait Airways - No info, nothing at all.....
3. Eva Air - booking process is confusing
4. Philippine Airlines - poorly developed
5. American Airlines - disorganized

BEST - Inofrmative, well organized and user friendly

1. Emirates
2. Virgin America
3. Singapore Airlines
4. Cathay Pacific
5. US Airways


My worst nightmare is not getting a window seat!
23 replies: All unread, jump to last
 
User currently offlineElBandGeek From United States of America, joined Jun 2008, 750 posts, RR: 0
Reply 1, posted (4 years 8 months 3 weeks 11 hours ago) and read 11914 times:

I'll say NW has one of the worst, purely because it ALWAYS crashes my browser when I search for a flight. Fortunately enough, DL's site has the exact same flights, so it's not a huge deal.

User currently offlineMeta From United States of America, joined Aug 2005, 335 posts, RR: 0
Reply 2, posted (4 years 8 months 3 weeks 11 hours ago) and read 11910 times:

BEST:
1. Continental
2. Singapore Airlines
3. NWA

WORST:
1. JAL and ANA ( I think there is something wrong with how they appear on the computers at my home, because there is no way a website can be this god aweful)
2. China Southern
3. China Airlines

[Edited 2009-07-30 20:07:48]

User currently offlineStarAlliance38 From United States of America, joined Jan 2008, 1445 posts, RR: 4
Reply 3, posted (4 years 8 months 2 weeks 6 days 22 hours ago) and read 11855 times:

Best:

New US Airways
Virgin America
Frontier
Philippine Airlines

Worst:

American - Searching Options
AirTran - Hard to do Flex Date Searches
Old US Airways - Compared to the new one, it stinks, but I love the new one  Smile



Roar, lion, roar
User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8488 posts, RR: 14
Reply 4, posted (4 years 8 months 2 weeks 6 days 22 hours ago) and read 11854 times:
Support Airliners.net - become a First Class Member!



Quoting JetBlue777 (Thread starter):
WORST

1. China Airlines - Absolutely confusing
2. Kuwait Airways - No info, nothing at all.....
3. Eva Air - booking process is confusing
4. Philippine Airlines - poorly developed



Quoting StarAlliance38 (Reply 3):

Best:

New US Airways
Virgin America
Frontier
Philippine Airlines

are you guys looking at the same website ?  Wink



Moderation in all things ... including moderation ;-)
User currently offlineLDIkaros From United States of America, joined Apr 2007, 179 posts, RR: 0
Reply 5, posted (4 years 8 months 2 weeks 6 days 9 hours ago) and read 11801 times:

Best:

Virgin America
Cathay Pacific
Air Asia


Worst:

ANA
Asiana
Eva Air


You can't even book tickets directly with Asiana  Confused


User currently offline777ER From New Zealand, joined Dec 2003, 11846 posts, RR: 18
Reply 6, posted (4 years 8 months 2 weeks 6 days 9 hours ago) and read 11793 times:
AIRLINERS.NET CREW
FORUM MODERATOR

I think NZs http://www.airnz.co.nz is a very easy to use web-site, full of information and always full of colour. I've found UA, US, CO and Virgin Blues/Pacific Blues web-site also to be excellent

User currently offlineBTVB6Flyer From United States of America, joined Oct 2008, 215 posts, RR: 0
Reply 7, posted (4 years 8 months 2 weeks 6 days 8 hours ago) and read 11788 times:

Because I have not done much international travel, I will stick to domestic airlines.

Best:
1) Continental Airlines
2) Virgin America
3) US Airways (New)
4) JetBlue Airways
5) Frontier Airlines

Average:
1) Southwest Airlines
2) United Airlines
3) Alaska Airlines
4) Midwest Airlines
5) Hawaiian Airlines

Worst:
1) AirTran Airways
2) American Airlines
3) Allegiant Air
4) Sun Country Airlines
5) Delta Air Lines


User currently offlineBabybus From , joined Dec 1969, posts, RR:
Reply 8, posted (4 years 8 months 2 weeks 6 days 5 hours ago) and read 11766 times:

Best so far:

BA, EZY and FR. All very clear and to the point.

Worst:

Iberia, Air Berlin.

IB won't let you book a seat from LHR-PMI hubbing thru MAD or BCN. BA won't let you book the connection either. Air Berlin throws up dates you don't want and didn't ask for. I can't understand it at all, hence never booked with them.


User currently offlineDavehammer From United Kingdom, joined Nov 2007, 472 posts, RR: 0
Reply 9, posted (4 years 8 months 2 weeks 6 days 3 hours ago) and read 11757 times:

Likes: VS, BA, F9, NZ.

Dislikes: BD, LH, EK, and my absolute least favourite KL.


User currently offlineVhqpa From Australia, joined Jul 2005, 1443 posts, RR: 1
Reply 10, posted (4 years 8 months 2 weeks 6 days 3 hours ago) and read 11750 times:

Great

Air New Zealand
Qantas

Could be better

Virgin Blue/Pacific Blue

Not so good

Lan



"There you go ladies and gentleman we're through Mach 1 the speed of sound no bumps no bangs... CONCORDE"
User currently offlineEkA380 From Egypt, joined Aug 2008, 120 posts, RR: 7
Reply 11, posted (4 years 8 months 2 weeks 5 days 22 hours ago) and read 11721 times:

In my opinion:

Wrost:
1) KLM
2)American Airlines
3) Korean Air

SO : SO
1)Fly Dubai
2)Etihad Airways
3) Egypt Air

BEST:
1)EMIRATES (WITHOUT THINKING)
2)Delta
3)Air Arabia and Virgin Atlantic



Always go the extra mile , its worth it ;)
User currently offlineCrimsonNL From Netherlands, joined Dec 2007, 1798 posts, RR: 42
Reply 12, posted (4 years 8 months 2 weeks 2 days 23 hours ago) and read 11572 times:
AIRLINERS.NET CREW
CHAT OPERATOR

One terrible one is KL's.

I booked a trip via OK, BTS PRG AMS and the last leg is on KL, I try to book the same itinerary on KL's site and when country is selected to NLD, I can only select Dutch airports, or foreign airports nearby. When I select Slovakia, I can't even choose BTS! Truly a ridiculous system. Every other airline just allows me to type in a departure and arrival name/IATA code and the site will work out how to fly, not on KL!



Fly DC-Jets!
User currently offlineJetBlue777 From United States of America, joined Jul 2009, 1443 posts, RR: 1
Reply 13, posted (4 years 8 months 2 weeks 2 days 23 hours ago) and read 11570 times:



Quoting CrimsonNL (Reply 12):
I booked a trip via OK, BTS PRG AMS and the last leg is on KL, I try to book the same itinerary on KL's site and when country is selected to NLD, I can only select Dutch airports, or foreign airports nearby. When I select Slovakia, I can't even choose BTS! Truly a ridiculous system. Every other airline just allows me to type in a departure and arrival name/IATA code and the site will work out how to fly, not on KL!

I've experienced the same thing on QR, I tried to book a flight from JFK to anywhere in Asia but it will only show about half of their destinations. Then I complained and weeks later it got fixed! Amazing customer service......



My worst nightmare is not getting a window seat!
User currently offlineDeltAirlines From United States of America, joined May 1999, 8867 posts, RR: 12
Reply 14, posted (4 years 8 months 2 weeks 2 days 22 hours ago) and read 11563 times:

I like the NW one for a lot of the functionality you have when you go into a reservation. Though as noted above, I hate booking a flight through it - it's very slow. Reason I've been told this (by some nwa.com programmers) is that the res display is pulling off of Orbitz, which adds some clunkiness to it.

I find Delta.com to be mainstream - booking a revenue flight on it isn't too bad. Can't do a whole lot nwa.com does in the itineraries page, but it's getting better. Booking an award ticket on delta.com is just plain awful if you're not doing anything simplistic. If you're doing a domestic round-trip nonstop, you're golden. Adding a connection in can throw it off a little (I've found several times flights at lower inventory buckets than what is really shown). Throw in codeshares and well, good luck. It's a known issue, just one lower on the priority list right now since 90% of award tickets (from what I'm told) are domestic on DL/NW metal only.

AA.com isn't horrible - I find it simple enough to use. Same with United.com - lacking in bells and whistles, but functional. Haven't played around with the new usairways.com, but the old one was clunky and I absolutely hated that they would pitch me a credit card during the booking process (ie you review your reservation, hit purchase, the next screen says do you want a US credit card, please press yes or no to continue and complete purchase).


User currently offlineIH8BY From United Kingdom, joined Jun 2005, 1140 posts, RR: 3
Reply 15, posted (4 years 8 months 2 weeks 2 days 19 hours ago) and read 11536 times:

BA's is good; the booking process is quick and very clear; the various fares and what entitlements they bring are helpfully laid out. Enough information, and not too much.

Ryanair's is pretty difficult to navigate. Iran Air's is largely useless.



Have you ever felt like you could float into the sky / like the laws of physics simply don't apply?
User currently offlineBasilFawlty From Netherlands, joined Jun 2009, 1301 posts, RR: 1
Reply 16, posted (4 years 8 months 2 weeks 2 days 16 hours ago) and read 11526 times:

From my personal experiences:

Good
Aer Arann
Aer Lingus
bmiBaby
British Airways
easyJet
Flybe
flyglobespan
Jet2
LOT
Lufthansa
Norwegian.no

Could be better
bmi
Iberia
KLM
Ryanair
SkyEurope
Spanair
Transavia

Bad
Air Berlin
Saudi Arabian Airlines



'Every year donkeys and mules kill more people than plane crashes'
User currently offlineMeta From United States of America, joined Aug 2005, 335 posts, RR: 0
Reply 17, posted (4 years 8 months 2 weeks 2 days 16 hours ago) and read 11524 times:



Quoting CrimsonNL (Reply 12):
One terrible one is KL's.

I booked a trip via OK, BTS PRG AMS and the last leg is on KL, I try to book the same itinerary on KL's site and when country is selected to NLD, I can only select Dutch airports, or foreign airports nearby. When I select Slovakia, I can't even choose BTS! Truly a ridiculous system. Every other airline just allows me to type in a departure and arrival name/IATA code and the site will work out how to fly, not on KL!

Thats how AF's is also. I selected USA for my country and it only shows airports in the US.


User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 18, posted (4 years 8 months 2 weeks 2 days 14 hours ago) and read 11513 times:

Best IMO are:

* Continental
* JetBlue
* AirTran
* Easyjet

Worst:

* British Airways (see note)
* Qantas (clumsy)
* Maya Island Air (I couldn't get purchases to go through)


My main beef with BA's website is that even if you're using the US version, buying a ticket from the US to Europe, according to Chase they clear the credit card through a British bank, which sets off many US banks' "Foreign Internet Purchase" security protocols, resulting in having to call the bank. The US is a huge market for BA, it should have be clearing credit cards through a US bank.

And while it may not seem fair to pick on a tiny Belizian airline, it took me all of 2 minutes to buy tickets on Tropic Air, Belize's other airline...zero hassle.


User currently offlinePewpew320 From New Zealand, joined Mar 2009, 117 posts, RR: 0
Reply 19, posted (4 years 8 months 2 weeks 1 day 7 hours ago) and read 11406 times:

LAN is USELESS

I hate having to register to buy airfares and to make it worse by the time I actually register the fare is sold out.  banghead 


User currently offlineKiwiandrew From New Zealand, joined Jun 2005, 8488 posts, RR: 14
Reply 20, posted (4 years 8 months 2 weeks 1 day 5 hours ago) and read 11401 times:
Support Airliners.net - become a First Class Member!

I hate any airline website which lacks a route map , and unfortunately there are a lot of them .

My other pet peeve is that on many sites when you are searching for a return flight and you have already entered an outbound date several months in the future the return still defaults to todays date , so you have to click on the calendar and advance month by month through several months that you could not possibly have for a return date given your outbound date eg Air Mauritius , if I select return and the outbound is in Feb next year when I go to choose the return it will default to Aug 09 and I have to click through month by month .



Moderation in all things ... including moderation ;-)
User currently offlineEkA380 From Egypt, joined Aug 2008, 120 posts, RR: 7
Reply 21, posted (4 years 8 months 16 hours ago) and read 10842 times:



Quoting Kiwiandrew (Reply 20):
My other pet peeve is that on many sites when you are searching for a return flight and you have already entered an outbound date several months in the future the return still defaults to todays date , so you have to click on the calendar and advance month by month through several months that you could not possibly have for a return date given your outbound date eg Air Mauritius , if I select return and the outbound is in Feb next year when I go to choose the return it will default to Aug 09 and I have to click through month by month

This is definitely my pet peeve too, it is very annoying having to flip through all the months, but fortunately on the EK website, it give's you directly the month of return , which is obviously after departure, which saves a lot of time and patience too.

Regards,
Islam



Always go the extra mile , its worth it ;)
User currently offlineYYZRWY23 From Canada, joined Aug 2009, 561 posts, RR: 0
Reply 22, posted (4 years 8 months 14 hours ago) and read 10836 times:

AC has a very modern, clean website. AA is very crowded and when you search by schedule it doesn't show the flights in order of schd, just randomly  boggled . I like the UA website, again, very clean format.

Jason



If you don't stand behind our troops, feel free to stand in front of them.
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1100 posts, RR: 8
Reply 23, posted (4 years 7 months 3 weeks 6 days 22 hours ago) and read 10679 times:

AI's is awful and so are many airlines based in Africa. The acceptable ones in Africa are SA's, KQ's, and AT's. MS's isn't anywhere near the standard of a Star Alliance carrier.

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