Readytotaxi From United Kingdom, joined Dec 2006, 3502 posts, RR: 2 Posted (5 years 9 months 3 weeks 18 hours ago) and read 4310 times:
Is there an airline offering their First Class passengers an arrival service, where they meet them as the disembark from the plane and escort them though the airport ,ie through customs & immigration, and so on. Making sure they get total service until they get into a limo or whatever? Always treating them as an individual. Is this service available now or should an airline worldwide wake up and smell the coffee.
Just a marketing thought.
you don't get a second chance to make a first impression!
Jetblueguy22 From United States of America, joined Nov 2007, 2938 posts, RR: 4
Reply 1, posted (5 years 9 months 3 weeks 17 hours ago) and read 4299 times:
AIRLINERS.NET CREW HEAD MODERATOR
I haven't heard of this but it doesn't mean its not out there. For one I don't think they could do this for several reasons. (1) First/Business pax disembark first anyways allowing them to get to customs/immigration quicker. (2) Once you disembark from the aircraft and go to customs and immigration you go into an area that has nothing to do with the airline. I believe the only airports that this could really work at are small airports and that is because they disembark first anyways.
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IAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 21
Reply 3, posted (5 years 9 months 3 weeks 14 hours ago) and read 4273 times:
CO had a Business First Concierge meet us at the door of the airplane last time coming back from MXP in order to get us through immigration faster and to tell us we had been re booked on a later flight to IAH since we would most likely miss the original connection. The MXP-EWR flight was delayed in a holding pattern for about 30 minutes just before starting descent for EWR and just for more entertainment we arrived into Terminal A rather than Terminal C. Imagine, a delay into EWR!
The Concierge certainly surprised us that if for sure, and helped expedite everything, then handed us our new boarding passes as we got onto the AirTrain. Wonderful job again CO.
Any views shared are strictly my own and do not a represent those of any former employer.