Irishbean From Ireland, joined Jun 2009, 19 posts, RR: 0 Posted (5 years 6 months 2 weeks 5 days 4 hours ago) and read 3051 times:
I have read this site for a few years now and find it very interesting. One thing that is very apparent is the constant bashing of Ryanair. While this can be understood in other media, its unusual to find it coming from people whom should have a understanding and appreciation of the aviation industry.
While if I ever have a choice and within a reasonable price I would choose EI or BA over FR, I still have admiration for what they have done.
Ryanair in my opinion are by far the greatest and most successful company to come out of Ireland in recent times. They have revolutionized the Airline industry in Europe and have made travel accessible to millions of people whom would never have dreamed of holidays before. They have created tourism markets in places that no one would ever dream of going to 10 years ago.
People seem to forget what Ryanair are, they are simply a mode of transport to get you from A to B, just like you get on a bus, or train; and that’s why Ryanair has been so successful. Why should you get ‘free’ food on a 50 minute flight, do you get food on your bus into town? Does your bus have assigned seating?, if you train is late, do they hand out free coffee at the station, or offer you a refund? God forbid, your bus is cancelled, you try ask the bus company to put you up on a hotel for the night!
What Ryanair have done is taken the airline industry and strip it right back to what people want, to get from A to B as quickly and cheaply as possible, and that’s why they have been and will continue to be so successful. If you do not like Ryanair, or the fact you have to pay for a drink, pay for your bag, pay extra if you bring your kitchen sink, then just don’t fly them; fly BA instead, but don’t knock them, congratulate Ryanair for what they have achieved. 20 years ago they were a Regional Irish airline flying out of Waterford, now they are the largest (in some ways!) airline in Europe and one of the most profitable in the world. That is an amazing achievement and anyone from the aviation industry should admire them and congratulate them on this. And remember, next time your fly BA or AF from London to Paris and pay a few hundred pounds, 10 years ago, you may have gotten free booze, but your would have paid 2 or 3 times the price for the same flight, why not now, because Ryanair and other low cost carries have created competition. So don’t knock them all the time people!
I think it offends their elitist sense of style. Flying should be expensive and we should all dress up to get on the airplane.
I only flew FR once, but it was a perfectly satisfactory experience. I knew going in that my one-penny fare would actually end up being 30 or 40 pounds, and that Girona isn't in fact Barcelona. Maybe people who are too stupid or lazy to read the not-so-fine print on the website would feel surprised, but I don't have any sympathy for them.
FR isn't BA, and they don't pretend to be. I certainly understand if someone doesn't like to fly the FR way, but the level of emotion that is often involved in the bashing does puzzle me. If you don't like them, don't fly them. That's how I do it with the airline I don't like...
FlyKev From United Kingdom, joined Jan 2006, 1393 posts, RR: 1
Reply 3, posted (5 years 6 months 2 weeks 5 days 3 hours ago) and read 3033 times:
AIRLINERS.NET CREW FORUM MODERATOR
A good post but here's some points which I feel cause the "issues" regarding FR on here, and possibly in many places:
You compare FR to being like a bus. Now this, is pretty true and I am pretty sure thats what FR are setting out to be. However, unlike bus services, they travel over greater distances, and carry people for a completely different reason.
I travel by bus for example, because I need to go to town, or perhaps to work because I am feeling lazy. I am pretty sure this is what most people travel by bus for. If my bus is canceled, no big problem, I can easily walk, get the next bus or hop in a taxi.
I travel by plane because I am going on a day trip out somewhere, or a holiday. Many people also travel to see family and for work purposes. To have your flight suddenly canceled, or to be left in Aarhus for example, you cannot walk, get a taxi home, and will have to get the next flight - keep in mind that without a list of connections costing a lot of money - FR will be your only choice to return home, and their next flight isn't for 24hrs.
Also, I feel that people expect certain things from an airline. For years, its been a case of paying a fee for a ticket, checking in at the airport and then getting on a plane in an assigned seat and arriving at the destination looked after.
FR charges for much of the above or doesn't offer it. And, whilst yes, your paying £10 for the ticket, this doesn't stop people expecting these kinds of services from FR. People are creatures of habit, and for the less informed, not having/knowing about the extra charges and such can annoy people greatly.
Personally I don't have a problem with FR, although i find they have a bit of an attitude problem, and a professional company shouldn't resort to childish name calling or bashing of other competitive airlines.
I don't agree with all their fees and charges, but it seems that if you want a cheap air ticket, then your to live with them.
And remember. No one ever made you choose FR.
The white zone is for immediate loading and unloading of passengers only
02hilliert From United Kingdom, joined Feb 2007, 520 posts, RR: 0
Reply 4, posted (5 years 6 months 2 weeks 5 days 2 hours ago) and read 3027 times:
I have flown with Ryanair dozens of times now, and the reason for that is that they are cheap. For the 90 minutes that I'm on the plane, i'm comfortable enough, and I'm happy just sat looking out of the window. The cabin crew, whilst incomprehensible given their lack of English and strong accents are polite, if not confident. They do their service quickly and generally don't cause me much too much hassle. That's not to say that they have been well trained in the arts of customer service, but then on a short sector, I really don't care all that much.
My main gripes with Ryanair though, are that;
1. They are not simply passing on booking fees, they are making substantial profits from them. I find that immoral.
2. They lie. This week they have announced that they will pull out of Manchester Airport because of the failings of the airport authority. This simply isn't true - they just fail to make any money on the routes that they fly, with the exception of the DUB service, which guess what, remains operating!
3. They hold airports to ransom, waiting for dirt cheap offers which the airport can't afford and then threaten to pull the plug on their services if charges aren't lowered even further. I say well done to MAN for standing their ground, let's hope more airlines do the same.
Quite simply, Ryanair suck more of the glamour and prestige from flying than any other airline in history has. As a fan of the airline industry, and somebody who loves to travel for the sheer joy that flying brings, I find it disappointing that Ryanair care so little for the past time. It would surprise me to hear if Ryanair had a single employee that had a passion for the industry.
Sbworcs From United Kingdom, joined Oct 2005, 862 posts, RR: 6
Reply 5, posted (5 years 6 months 2 weeks 4 days 22 hours ago) and read 2991 times:
I do not hate Ryanair but I do believe that it is not wrong to want some form of customer service from a company that you are paying money to.
Just becasue something is cheap that does not mean that you can be treated cheaply - for example if you bought a cheap TV and it went wrong within a week you woudl take it back and expect things to be put right.
People travel for different reasons and those that need flexibility would probably never travel FR likewise the most price sensetive may travel them more. I have flown with them once and did not have any problems BUT we have all heard the horror stories on here where the customer service side of things have let them down.
Yes they have revolutionised the way people travel in Europe and they should be commended for that but when they start treating their customers as idiots is when I start to lose respect for them.
JRadier From Netherlands, joined Sep 2004, 4735 posts, RR: 49
Reply 6, posted (5 years 6 months 2 weeks 4 days 19 hours ago) and read 2966 times:
Quoting Irishbean (Thread starter): if you train is late, do they hand out free coffee at the station, or offer you a refund?
If my train is substantially delayed, coffee is handed out to travellers! Furthermore, if you have a substantial delay (more than an hour) you can get a (partitial) refund depending on the severity.
Quoting Irishbean (Thread starter): God forbid, your bus is cancelled, you try ask the bus company to put you up on a hotel for the night!
If I take the bus I'm on it for 20 minutes, so no, they won't put me up in a hotel, but They usually get me home in time, and I don't have to wait 24hrs for another bus. If I (or someone else) miss my connection home due to a fault of them the NS (Dutch Railways) have more than once paid for a taxi. In case of massive disruptions in the network it is not uncommon for them to provide shelter, beds and food. I'd like see Ryanair do that.
For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
Signol From United Kingdom, joined Oct 2007, 3049 posts, RR: 8
Reply 7, posted (5 years 6 months 2 weeks 4 days 18 hours ago) and read 2953 times:
Yes they are basic, but you get what you pay for. You take a risk. I'd always have a backup plan, so for their £1 tickets, a 2nd ticket for the next day is a good investment! And is studying alternative means in case you are delayed for a week, such as the seat61 website for rail alternatives (I kept in mind the fact when I flew FR to DUB, if there was a major issue I could get a train+ferry home for £25 one way, walk-up fare). I have been delayed once by FR, for 26 hours in Bratislava, and it turned out to be a better day and a half than the previous few days (better hostel, met nice fellow travellers to hang out with!)
And of course they are cheap. I've booked a trip for £5 to Dusseldorf, continuing on to Porto for EUR10. For the sake of variety, I bought a ticket home with TP for £55, but that's still one heck of a long way for about £13 all in!
YYZRWY23 From Canada, joined Aug 2009, 561 posts, RR: 0
Reply 8, posted (5 years 6 months 2 weeks 3 days 1 hour ago) and read 2836 times:
Even though I only joined 2 weeks ago, I have followed a.net for a several years and have seen such "bashing", and would just like to make come comments on the OP's post and other posters, as I think the discussion so far here is very intelligent, civil, and well thought out.
Quoting Irishbean (Thread starter): They have revolutionized the Airline industry in Europe and have made travel accessible to millions of people whom would never have dreamed of holidays before
I agree that they have revolutionized it, but for many, especially those who travelled back when you dressed in your best clothes to go flying, they like having everything included, a hot meal, beverages, etc. For the newer generation, we understand and sometimes enjoy the "no frills" concept of flying, but, a real life example. My grandparent's, who travel fairly frequently, hate flying LCC's and "no frills" carriers because they were very used to what I desribed above, and they are 70, so they aren't going to change. I however, don't mind LCC's at all, their business concept is excellent (both from a consumer and business point of view), and offers me a cheaper option for travel. Speaking fiscally, this also helps out destination economies as more and more people can travel there generating more revenues for the many tourism related industries.
Quoting PITIngres (Reply 2): I think it offends their elitist sense of style. Flying should be expensive and we should all dress up to get on the airplane.
Even though there are ignorant people who fit this descirption (trust me, my neighboiurhood is full of them, apparently Y is a horrible experience to some of my peers ), it is not necessarily elitist, but like I said above, there are some older generations out there that believe this because this is how they grew up. Flying on a plane was not like taking a bus, it was a privilege shared by those who were financially prosperous. So now when these individuals board an aircraft and see everything being charged for (including baggage, etc.), it says to them that what was once prestigious has been downgraded (even though to much of the newer generation, including myself, it is a revolution). I don't know if you implied this, but I want to state it anyway. As I said above, many of my peers and their parent's think Y is the worst possible experience, and only C or F is appropriate, even when only flying YYZ-YOW (40 minutes airtime). I want to note that my wealthiest friend, always flies in Y, usually YYZ-MEX, YYZ-FLL/MIA, and YYZ-CDG/LHR. Just found it interesting that there are people who think flying should be prestigious and C or F, yet someone who has the money to travel C or F if they so choose, on any trip, refuses to fly it unless he redeems his AAdvantage miles, which he has only done once, but I digress.
Basically, in a nutshell, I agree, the Ryanair bashing is getting really old and if you do not like their business model and want to be pampered, pay an extra few hundred or thousand dollars. I for one don't know if I like the extent that they go to for low fares, but the closesnt airline to Ryanair in NA is WN. Not extremely low-fare as FR, but still considered, to the "elitist", to be a cheap and unfortunate way to travel, yet I usually have a better experience overall on WN out of BUF than any of my US experiences out of YYZ.
If you don't stand behind our troops, feel free to stand in front of them.
PITIngres From United States of America, joined Dec 2007, 1186 posts, RR: 13
Reply 9, posted (5 years 6 months 2 weeks 2 days 18 hours ago) and read 2805 times:
I agree with
Quoting YYZRWY23 (Reply 8): I usually have a better experience overall on WN out of BUF than any of my US experiences out of YYZ
but I'm not sure about
Quoting YYZRWY23 (Reply 8): the closest [north american] airline to Ryanair in NA is WN.
Of the airlines I know anything about, I'd have to say NK (Spirit) is closest, and that's not very close. WN is pretty different from FR; they don't have a lot of ala-carte charges, and WN's core customer is a cost conscious business flyer. I'm pretty sure FR's core customer is a VFR (vacation / friends and relatives) flyer.
I have never flown them before, so I should reword my statement, closest to FR in North America that I have flown.
Quoting PITIngres (Reply 9): and WN's core customer is a cost conscious business flyer. I'm pretty sure FR's core customer is a VFR (vacation / friends and relatives) flyer.
I was less referring to their customer base, more towards flying into secondary airports, being advertised as a cheap way to travel, and being all Y class seating. However, i do agree with your comment 100%.
If you don't stand behind our troops, feel free to stand in front of them.