JetBlue777 From United States of America, joined Jul 2009, 1440 posts, RR: 1 Posted (4 years 3 months 1 week 2 days 6 hours ago) and read 3371 times:
Anyway, I thought it would be interesting to share some experiences with some unfortunate events when we travel particularly in the airport.
1. We were going to Tampa for a summer vacation last summer with B6. Our flight was at 8:30 AM, we were at the airport by around 5:30. It took about 30 min. to check us in due to long lines. By 6, we were at the security checkpoint and I was excited since i was ready to snap some pics. But it turns out that my dad forgot his ID! And as you know you cant pass security w/out an identification. My mom went back home to get the ID, luckily were just a few min. out of JFK. She came back around 8:20, 10 minutes before departure. Security took forever! We were at the gate by 8:40, 10 min. late. Luckily we were not alone! 2 other passengers were also late. Too make matters worse, we were seated at Row 23, way back of the plane. Everybody was staring at us, when we got seated, the pilot said: "Now were all here, lets go!" How embarassing.... Lessons learned.
2. My mom's friend came to New York for a visit from the Philippines. On the way back home to the Phils. she was supposed to be on a KE flight that will depart at 00:50 or 12:50 AM. It turns out that she thinks 00:50 is 5:00 AM! So she was just waiting at the house, chatting and by 3AM she was in the airport. She went to the counter and checked-in, a KE staff said "Ma'am your flight is now somewhere over Canada, it left about 3 hours ago." Luckily the KE staff was so nice, she rebooked her ticket and placed her on another flight, the same day without any charges.
3. Another one of my mom's friend (she got alot, hehehe) was coming back from a vacation in the Phils. She was with her husband and two small kids. Her flight was at 10:30 with CI. They arrived at the airport about 9:30 due to a very large traffic in Manila. Anyway, they were allowed to check-in. To make matters worse, they had some issues with their documents... etc... They went to an office to resolve it. It took about 45 minutes, then back to the immigration line. Thats another 10 minutes. Security took 5 minutes and a CI agent was announcing their names and if they dont show up on the gate in a minute, the flight we leave w.out them. So, w/out shoes and belts they ran to the gate. The duty free workers were screaming "Run Forrest, Run!" Finally they showed up, a CI agent gladly helped the kids and carried them to the plane. When they entered the plane, they seated and the plane immideatley departed.
It would be nice if you guys also shared some experiences or stories about some unfortunate events when you were on a vacation...
OB1504 From United States of America, joined Jul 2004, 3151 posts, RR: 7 Reply 1, posted (4 years 3 months 1 week 2 days 5 hours ago) and read 3336 times:
This didn't happen to me, but I saw it happen to two passengers who arrived at the gate late for United Airlines flight 788 to Denver on June 3rd, 2009. I remember the flight and date clearly because it was the last MIA-DEN flight of the season—that night, MIA became an all-United Express station, and MIA-DEN went by the wayside.
Anyway, the passengers got there just as the plane had pushed. Naturally, they asked the gate agent when the next United flight to Denver left.
JetBlue777 From United States of America, joined Jul 2009, 1440 posts, RR: 1 Reply 3, posted (4 years 3 months 1 week 2 days 5 hours ago) and read 3271 times:
Quoting Nwafflyer (Reply 2): It is very simple - it is called planning - for an international flight, be at the airport 2 hours before departure - domestic - 90 minutes.
Usually were at the airport 3 hrs, but in all of our vacations something will go wrong. We learned our lessons, now were at the airport 3-5 hrs before departure so if anything goes wrong theres alot of time and lots of time for me to hang out and some plane spotting.
Gxman From United States of America, joined Jan 2009, 93 posts, RR: 0 Reply 4, posted (4 years 3 months 1 week 2 days 5 hours ago) and read 3229 times:
Last summer we were traveling DCA-SFO via EWR. When we arrived at the counter to check in we were told that the flight was delayed by two hours. We went to a restaurant outside security. I went online, probably was on here. I decided to check the status of out EWR-SFO flight, i happen to check the DCA flight and noticed that it said "Boarding." We took off toward security, of course the people in front of us couldn't figure out how to get their shoes off, etc. After getting through TSA, I grabbed my laptop, backpack, shoes and belt and ran toward the gate. Without my belt my pants were falling down as I ran, I didn't have a free hand to hold up my pants!. I'm sure people got to see my boxers. They had shut the door, but the captain let us on since the plane was going to be a DCA for awhile. Whew. Our fellow passengers clapped as we boarded.
Now I wait on the sterile side of security, even if we have a significant delay. Lesson learned.
Nws2002 From United States of America, joined Feb 2008, 825 posts, RR: 0 Reply 7, posted (4 years 3 months 1 week 2 days 3 hours ago) and read 3034 times:
When I was a kid my dad traveled for business almost weekly. Being that we lived in TUL it was usually with AA, usually connecting through DFW. Almost every time he had an issue on the way home that got him stuck @ DFW. Weather, mechanical, delayed crew, security issue, etc. It was an ongoing joke to guess what would happen this week.
PWM2TXLHopper From United States of America, joined Jan 2004, 1252 posts, RR: 1 Reply 8, posted (4 years 3 months 1 week 2 days 2 hours ago) and read 2995 times:
Sorry if this is a little long! This was something I wrote to post on another website, a while back!
In August 2008, I moved from Maine, to Berlin, Germany to work at a friend’s hostel/hotel operation, long-term, with no plans on coming home soon. I had two one-way tickets. The first going with Jet Blue from Portland, Maine to JFK. The second with LTU/Air Berlin flying JFK-DUS-TXL, with 300 lbs of luggage accompanying me, as well as my cat flying as carry-on bag. The Air Berlin portion went flawlessly! No problems or complaints! However, I was “screwed blue” by Jet Blue!
I checked in at PWM for JetBlue flight 603, at 11:15am to JFK. My AB flight departed at 5:45pm giving me plenty of time for delays and whatnot. I checked in with a backpack, a smaller suitcase, and a large heavy suitcase with absolutely ALL of my clothing and accessories in it! Even my socks and underwear! Plus, a 1.5 liter bottle of premium vodka, my cell phone charger and other numerous electronics, and two months worth of needed prescription medication which I accidentally packed when I thought I had it in my carry-on! I paid extra for the third bag, as well as an additional $100 for the cat.
Anyway, we get to JFK not more than 1.6 hours after I check in at Portland. I’m at the bag claim when the bags come off the plane, and my first two come off, but no sign of the large bag with all the clothing and medication in it! After a while, it’s clear there are no more bags, so I go to the Jet Blue Claim office, and after twenty minutes they discover it’s still at PWM, but they tell me they will put it on the next flight at 7pm. Just one problem…. I tell them I’m moving overseas, and I’m on a one-way ticket with another carrier to Europe, and that flight leaves three hours before the next flight from Portland arrives at JFK with the bag. This gets their attention a bit! After a few minutes, they take a claim and get my new address in Germany and assure me they will Fedex the bag to Berlin at no charge to me, within 2-3 days! At first this seemed great, because it was so heavy, it would have cost me quite a bit in excess weight charges under Air Berlin’s baggage allowance policy. So, I happily walk out of the office and off to the next terminal thinking “No problems, the bag will come right to Berlin! That’s great! Jet Blue is willing to help me out that way! Surly it must cost $400-500 to Fedex a heavy bag to Europe?”
Well, I get to Berlin the next morning and send the Jet Blue agent I dealt with an e-mail at JFK Claim with a slight correction of the shipping address for the bag. I told them to postpone shipping it until I could confirm I had the address right, and they agreed. Two days go by with no reply, and no bag! By the third day, I get an e-mail stating that they cannot find the bag at either JFK or PWM. When they learned of the medication in it they put out an alert to all stations to check all unclaimed luggage. Another two days go by. No luck locating my bag! Finally, my cell phone battery dies, so I had to get in touch with a relative in Maine who’s been calling and e-mailing Jet Blue on my behalf to relay messages for me. Jet Blue tells me I can spend $100 the first week, save receipts and they’ll reimburse me. Not really the answer I was looking for! Two reps tell me that after a week, I can submit an application for a lost bag settlement. So I’ve wait another two days when I wake up to an e-mail from a representative at Jet Blue’s Salt Lake City lost bag department. According to him, the claim has been transferred out of NYC to SLC. He tells me that they have no idea where the bag is, and to replace the clothing they’ll need original receipts of all items in the bag! Plus they’ll need all this within 15 days!
Now, I don’t know about you, but I never save clothing receipts more than a week or so after I’ve bought clothes, tried them on, washed them, and seen they fit all right! I bought all these clothes between three months and a year ago. Most were new, never worn, bought with cash, and on top of that, fairly expensive! I, of course have no receipts for these clothes, nor could I ever tell you which stores and where I bought all of it!
Eventually after much run-around and arguing with them, after civility failed, they agree I can submit my claim with a rough estimate of all the goods in the bag. I do my best, but there was so much stuff packed last minute, that I probably missed some items? Well, they tell me my claim will take forty days to process. In the meantime I’m in a new city, far from home, and trying to get ready to start a new job within a couple of days. With the weak dollar, the $100 they gave me for the first week barely purchased me two shirts, some underwear, socks, and hygiene items! I’m completely unprepared to start working, but I push on regardless, and wait the forty days. All my belongings were worth roughly $1,600 dollars. After forty days of wearing the same two shirts, and one pair of casual jeans I wore on the flight over, and having basically no clothing, Jet Blue finally gets back to me saying they’re offering me a measly $550 for the lost items! I DON’T THINK SO! So I refuse the offer, give them 14 days to reconsider and then threaten to take things to small claims. At this point they decide they need another 14 days to reconsider, all the while it’s getting colder and colder out in Germany and I have no damn clothes! Let alone winter gear! So now, they’ve finally replied and upped their “final” offer to $1,000! Maybe that would reimburse me for 2/3 back home, but I’m in Europe the weak dollar isn’t going to cut it! Not to mention all the styles here are different, not my thing, and sized for very fit and trim people. I was 15 lbs overweight at the time, but in Europe that’s FAT, so good luck finding any decent clothes that fit without going back to the USA! I eventually settled for the $1000.
Finally, Three months after my arrival, the check finally comes through with a generic letter of apology, but I still lost over $500 worth of personal items that were never reimbursed. And I had to wait six months to come back home for a visit before I could get some decent replacement clothes!
I use to recommend Jet Blue to everybody, and would even pay more to fly them when the major carrier’s fares were priced below Jet Blue’s. After doing a bit of research online, it appears Jet Blue has a major problem with stolen bags and goods at JFK. I want to say I’ll never fly them again, but rationally I realize all airlines loose bags. It’s just the service level I’ve received from them in resolving the situation and finding the bag is completely unacceptable in my mind. They absolutely could care less I moved to a foreign country and arrived with almost nothing that I need to conduct daily life! I’m so fed up with the situation I wish the whole airline would die and burn in hell! So much for my loyalty! Oh yeah, JetBlue… You can keep the $100 voucher for my next flight. I don’t think I’m going to be using it! How about investing in a baggage tracking system, and monitoring your JFK bag handlers with cameras since they seem to have an established problem there?
Wow, I feel so terrible for you. I wonder where your baggage is..... Well at least they gave $1000 but if you flew with UA or AA, it could be another story. How can they misplaced your luggage, you departed on PWM which is relatively small airport. Did they lost the baggage in PWM or JFK? Eventually, maybe someday your baggage will be found if not stolen. European and American carriers has an issue of baggages, how they handle them and usually gets lost. My aun'ts fiance's baggage went into Colombia and he was going to the Philippines! Whats weird is that CI doesnt fly to Colombia.
Gxman From United States of America, joined Jan 2009, 93 posts, RR: 0 Reply 10, posted (4 years 3 months 1 week 2 days 1 hour ago) and read 2846 times:
Quoting JetBlue777 (Reply 6): Wow, funny experience. Did you complain to the airline why they said your flight was delayed? Anyway, glad you made it!
I did not complain. It really wasn't CO's fault that I was sitting having lunch. The gate agent did tell me that there were numerous passengers who had check-in but did not show up to the gate. It is my understanding that they got approval to depart and the captain wanted to get in line.
Later we were delayed in EWR. A massive thunderstom moved into the NY area. No real surprise, it was late afternoon in the summer. Both the gate agents, and later the captain kept us informed of the situation thoughout the delay. We arrived at SFO about 3.5 hours late. As we entered the terminal from the Jetway I saw a fellow passenger yelling, actually screaming at the gate agent, "Never again, this is my 30th late CO flight this year," blah, blah, blah. He must have been 6'5, 300 lbs, the gate agent was about 5'5, maybe 120 lbs. She looked exhausted and was obviously waiting around to meet this flight. I rarely say anything in situations like this, but I decided to tell him he was a jerk and that the poor gate agent had nothing to do with the ATC delays in EWR. He told me to F off, but his wife told him that she agreed with me. Probably a cold night on the couch for him!
Lxmd11 From United States of America, joined Aug 2009, 149 posts, RR: 0 Reply 11, posted (4 years 3 months 1 week 2 days 1 hour ago) and read 2776 times:
Ok i have a funny one but it isn't exactly shame on me. Well anyway we were going to Venice and we lived in paris we were on a AF flight. This was in like 2002 so i done remember exact details. Anyway my brother and i were picked up from school by my mom in a limo and we were going right to the airport. So as we got to the ticket counter the agent told us they had overbooked the flight and they might be able to put us on a really late alitalia flight. So we went in through security with all our bags and ate, because the restaurants were inside security. SO about an hour later we went back out to talk to the agent who had got us on the alitalia flight thank god. So we go back through security well anyway heres the catch in my backpack from school i had 4 inch a pair of scissors on an outside pouch that they had missed the first time through. My mom was a little shooken up by that. But it turned out okay because we were upgraded to first and had by far the nicest crew ever.
MCO2BRS From United Kingdom, joined Jan 2007, 531 posts, RR: 0 Reply 13, posted (4 years 3 months 1 week 2 days 1 hour ago) and read 2753 times:
This actually happened to me last week. I was in Las Vegas for a family vacation. The whole family flew out there on the same flight, but my friend and I had a different return flight b/c I had to be home earlier than everyone else.
We were scheduled to fly out of LAS on WN routing LAS-ABQ-MCO, scheduled to depart at 0730. The night before we checked in online, and then decided on one last hurrah at the hotel bar, and my friend and I got completely hammered. We got to bed somewhere around 0300, scheduled a wake up call for 0500 and 0530. We woke up fine, and got ready and headed to the airport (yes, still ever so slightly drunk). Arrived at the airport at 0620, and we went to check in. Now, I had the credit card that was used to pay for the reservation, we each had two forms of ID (drivers licenses and passports) and all necessary confirmation numbers. The kiosk said it couldn't check us in and to go to an agent, so we did so, and the agent asks us for our tickets, to which we reply that we don't have any. She informed us that unless we provided our tickets "You aren't going anywhere today". She was most unhelpful, and I asked for a manager, who was more helpful and explained that we would have been sent tickets as part of our vacation package and they needed those before we could check in. By this time its 0640... 50 minutes to departure. I start calling my parents (who were still in bed at the hotel) and when I finally get through, my dad tells me that yes - we did have tickets, but he didn't think we needed them. I jumped in a cab, got to and back from the hotel in about 15 minutes with the tickets. We tried to check in again with our tickets, the new agent had our final destination as TUL (not quite MCO lol).
We finally got rebooked on standby routing LAS-CMH-MCO. Yeah it was a long way around, but at that point I was just happy to be heading home. Going through TSA check at LAS, the agent questioned why my visa in my passport had expired and started asking me immigration questions, which actually offended me more than it should have, I guess it just rubbed me the wrong way. We finally arrived into MCO at 2030.... 4 hours after we should have. My friend and I got off the plane, and as we were walking along the concourse we ran into the rest of my family who had just arrived off of the nonstop LAS-MCO flight... on time.
I had no idea that 'old fashioned' paper tickets were still issued, and that in spite of all the other ID's and documentation we had, that it wasn't enough. I consider myself a seasoned traveller, and always make sure I have things planned for. This is definitely not something I could have prepared for!
PWM2TXLHopper From United States of America, joined Jan 2004, 1252 posts, RR: 1 Reply 14, posted (4 years 3 months 1 week 2 days ago) and read 2654 times:
Quoting JetBlue777 (Reply 9): Wow, I feel so terrible for you. I wonder where your baggage is..... Well at least they gave $1000 but if you flew with UA or AA, it could be another story. How can they misplaced your luggage, you departed on PWM which is relatively small airport. Did they lost the baggage in PWM or JFK? Eventually, maybe someday your baggage will be found if not stolen. European and American carriers has an issue of baggages, how they handle them and usually gets lost. My aun'ts fiance's baggage went into Colombia and he was going to the Philippines! Whats weird is that CI doesnt fly to Colombia.
Well, it's been a year, so I've kind of given up on ever seeing those belongings again! However, part of the final settlement offer was that by accepting their offer, I forfeited the possibility of over getting the bag back again.
Over the months after it happened, I came to the following conclusion. The bag was put on the next flight to JFK. Then one of two things happened... 1. The bag and it's contents were either stolen by airline employees. Or two, It was put on the next flight, but instead of being pulled from the bags headed to the baggage claim, it was sent along with them. It circled the bag carousel until existing passengers pulled their bags, and then some thief off the street came in and snagged the remaining bag, before selling the contents at a steep discount on the streets somewhere in Brooklyn.
I know the bag was at PWM when I arrived at JFK because the airline located it! Not sure if it would have been a different situation at one of the major carriers? I'd never had a bag permanently lost before, and after doing some research, it appears you're really screwed at pretty much all the major airlines. Certain things like perishable items, electronics, medication, etc., they just won't reimburse you for!
I realize this could have happened on any airline, but nevertheless, it left me seething. I realize doing what's right, vs. doing only what's required by law and contract, by an airline that loses a bag is just business, but when you're the passenger whose bag gets permanently lost, suddenly the experience becomes a lot less acceptable! All I wanted was compensation for what they lost due to their own negligence. Don't count on it if an airline loses your bag someday!
BOACVC10 From United States of America, joined Jul 2006, 536 posts, RR: 0 Reply 15, posted (4 years 3 months 1 week 1 day 11 hours ago) and read 2456 times:
Quoting JetBlue777 (Thread starter): It would be nice if you guys also shared some experiences or stories about some unfortunate events when you were on a vacation...
Departing LOS for SIN via JNB (on ZA) ; Xmas eve, unscheduled change to plans, very difficult to get reconfirmation of SQ ticket in LOS ; and absolutely horrible timing of incoming aircraft at LOS ; unsure of when to get to JNB to catch the SQ flight JNB-SIN. And of course, I don't have a transit visa, or regular visa to enter JNB, so wondering what will happen.
Thankfully the SQ *A lounge staff were extraordinarily helpful, and despite some confusion put me literally as the LAST MAN onboard the aircraft and actually had to duck as the door closed on me (747), and was I relieved.. Where my bags ended up and how they got to where I needed to go, was another story however..
PI4EVER From United States of America, joined May 2009, 599 posts, RR: 2 Reply 16, posted (4 years 3 months 1 week 1 day 10 hours ago) and read 2450 times:
This actually happened to frequent flyer passengers traveling on a partner airline. Two first class tickets, booked months in advance, for a honeymoon trip to Europe. New bride redeemed her 200,000 miles for the tickets, and booked an elaborate three week trip through France. A dream honeymoon.
Lots of advance preparation for a big wedding and trip. Bride and groom busy at work, and harried right up to ceremony.
Spent honeymoon night at a hotel at JFK. Checked-in with partner airline the next afternoon to discover the groom's passport had expired 2 years prior. After a rather emotional meltdown at the counter, the couple cancelled their trip and returned home. We did re-deposit the miles, with the service charge waived, for a future trip.
Maybe without the husband.....
ElBandGeek From United States of America, joined Jun 2008, 739 posts, RR: 0 Reply 17, posted (4 years 3 months 1 week 1 day 4 hours ago) and read 2425 times:
One of my favorite stories of all times was actually the result of the plane being perfectly on time as opposed to being late. Back in the summer of 01, my family and I were flying TZ MDW-DEN. We arrived at the airport about 3 early (before the days of that being the norm) It was after the new terminal at MDW opened but before any of the new gate areas had. We got assigned the second to last gate on the old B concourse which was well over a half mile walk from the new terminal. So we started hiking down there, and when we arrive the holdroom was packed with people and there was a 752 attached to the bridge. We were supposed to be on a 727 so we were a little confused. Turns out the flight leaving before ours (on the 752) was late for some reason. Our inbound plane however, happened to be running early and they didn't have a gate for it. Not 30 seconds after we got there, they make the announcement that our gate was getting moved over to C. So we had to turn around, walk back to the end of the long B concourse and go over C. My feet hurt alot by the time we were finally on board. Of course, that was only the start of the night from hell. After landing at DEN and going to baggage claim it took over an hour for them to unload our flight (despite every other carosel being open they still put ours on the same one as a NW flight from DTW) Mom's credit card got messed up and we couldn't get the rental car till the next day and had to take a shuttle to the hotel. When we finally did get there it was already 1 am and they gave away our room. They found us a different one, but it sure was a hassle.
I've had a couple more similar gate-switch situations since then that always remind me of that trip. Flying home SNA-ORD in 04 AA had to switch our gate because of the flight before it being delayed, although it was only a couple over. In 05 I was flying MDW-DTW-MCO and it happened, but we only got moved one gate over. However, I felt REALLY bad for the people on the delayed flight at our original gate. At first they thought they were gonna have to get a sub and told the people to hop the train and head all the way down to the other end of the terminal. 5 minutes later they change their mind and decide the plane will be good to go and called them all back.
I hate it when airlines changes your gate w/out any announcments. Especially WN, they have a habit of always chaning the gates w/out any announcments. Flying from LAX to SFO, we were supposed to be in Gate 4B, we were the first ones in the gate but 30 min. before boarding we were puzzled why we were the only ones there, turns out that our flight was moved to Gate 5. Gate 5 was supposed to be the Denver-bound flight that leaves about 7:00 AM, a lady who is going to DEN didn't realized that her Denver flight moved to Gate 9 (they announced it, apparently she has her IPOD on) Boarding began and the WN staff said your flight left 10 min ago, this flight is to SFO. The WN staff accompanied the passenger to the window and said: "There's your plane"..... Her flight already pushed back and took off w/out her.
Airstud From United States of America, joined Nov 2000, 2154 posts, RR: 1 Reply 19, posted (4 years 3 months 22 hours ago) and read 2185 times:
After booking an SFO-YYZ trip via CVG on the Delta, the res agent told me to make sure I'm at the airport 2 hours early; since it's an international departure. Ordinarily I wouldn't have a problem with this but the SFO-CVG flight was to leave at 0600; and I ain't gettin to no SFO at no 0400 (the trains start running around 0400 on weekdays so getting there at 5 was doable).
I told the agent, "Wait a minute, at SFO I'm only checking in for a flight to Cincinnati; it's not international till the Cincy-Toronto flight." "No, no, no," she told me, "you're through-ticketed to a non-U.S. destination; so when you check in at SFO it's on an international itinerary. Be there at 4." Blah.
I got there at 4.
The Delta check-in counters at SFO are NOT OPEN at 0400. They had placards that said they open at 5 (may even have said 5:30, which isn't cool if they have a 6am departure). The placards stating the counter's closedness directed passengers to use the e-check-in kiosks.
The e-check-in kiosks were displaying graphics that said they, the kiosks, do not become operational until the check-in counter opens at 5.