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Thanks, Delta, For Screwing Up At Step 1  
User currently offlineAirstud From United States of America, joined Nov 2000, 2651 posts, RR: 3
Posted (4 years 10 months 2 weeks 5 days 15 hours ago) and read 4300 times:

I was a WorldPerks member, but not a SkyMiles member; and I was just emailed my new SkyMiles number.

I tried logging in to view my SkyMiles account; and I have to select two security questions from a rather short list of options. There's only two questions on there that I know I'll always remember the answer to; one of them is "What is your father's middle name" So that's one of the two that I picked.

Except it won't accept my answer. The answer has to be a minimum of four characters.

Exactly what say does Delta Air Lines have over the fact that my dad's middle name is less than four characters? Who in the hell do they think they are?

So now, because of the unsuitability of these ten or so questions that Delta's people have decided are applicable to how many millions of people, I'm simply not allowed to log in to & secure my SkyMiles account.

Hi United, I'm interested in booking a trip to.....


Pancakes are delicious.
14 replies: All unread, jump to last
 
User currently offlineLuftfahrer From Germany, joined Mar 2009, 1013 posts, RR: 2
Reply 1, posted (4 years 10 months 2 weeks 5 days 15 hours ago) and read 4286 times:



Quoting Airstud (Thread starter):
So now, because of the unsuitability of these ten or so questions that Delta's people have decided are applicable to how many millions of people, I'm simply not allowed to log in to & secure my SkyMiles account.

I fully agree with you, that is a nuisance. But would you really change your frequent flyer program just because of a security question? Try to e-mail them, they will hopefully have some understanding for your cause.



Et là tu montes encore plus haut et ça persiste, alors on vole
User currently offlineAirstud From United States of America, joined Nov 2000, 2651 posts, RR: 3
Reply 2, posted (4 years 10 months 2 weeks 5 days 15 hours ago) and read 4282 times:



Quoting Luftfahrer (Reply 1):
But would you really change your frequent flyer program

Not change; just go back to. I take UA most of the time and my most recent dealings with Delta have reminded me why.

(Also good: Continental.)



Pancakes are delicious.
User currently offlineAeroflot777 From Russia, joined Mar 2004, 3007 posts, RR: 27
Reply 3, posted (4 years 10 months 2 weeks 5 days 15 hours ago) and read 4274 times:



Quoting Airstud (Reply 2):
Not change; just go back to. I take UA most of the time and my most recent dealings with Delta have reminded me why.

If you truly feel that way... then go back to UA (or CO for that matter). I for one, have not had a problem with DL for over 15 years, in fact prefer them over any other carrier (with the exception of SU). So as a consumer in the 21st century free market you are entitled to chose whichever products your heart desires. And if your loyalty to a FFP is dependent on a security question... I don't know what to tell you.

Aeroflot777


User currently offlineAirstud From United States of America, joined Nov 2000, 2651 posts, RR: 3
Reply 4, posted (4 years 10 months 2 weeks 5 days 14 hours ago) and read 4270 times:

Historically I haven't had anything against Delta. A Chicago-St Louis flight on Delta in 1976 is my first airline memory. They did a very nice job on my SFO-ATL-FLL trip a few weeks ago as well.

Currently, DELTA is the entity that is telling me I'm not allowed into their website; until I answer their questions two; not two of which are even answerable by me.

(A number of other FFP's security apparatus allow you to create your own security question; like Favorite song from Once On This Island, Color of my favorite running shorts, First Canadian airport I landed at....)

So it's not ME who's saying I'll have to use other airlines; it's DELTA who's telling me "no admittance."



Pancakes are delicious.
User currently offlinePGNCS From United States of America, joined Apr 2007, 2821 posts, RR: 45
Reply 5, posted (4 years 10 months 2 weeks 5 days 12 hours ago) and read 4246 times:

Here's a relevant question: have you called or emailed them and given them a chance to resolve the dilemma? You haven't said so, and it seems reasonable that you give them a chance to fix the problem before hitting the Internet with overblown invective.

Quoting Airstud (Reply 4):
A number of other FFP's security apparatus allow you to create your own security question

And a lot don't. I am not defending the program, I know nothing about it, in fact, but you yourself said they did a good job a few weeks ago, why the histronics?

Quoting Luftfahrer (Reply 1):
that is a nuisance.

That is the perfect word for it: nuisance.

Quoting Airstud (Thread starter):
There's only two questions on there that I know I'll always remember the answer to; one of them is "What is your father's middle name" So that's one of the two that I picked.

Then feel free to do what everyone else does when confronted with this situation: write down the question and answer.

This is a tempest in a teapot.


User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 6, posted (4 years 10 months 2 weeks 5 days 11 hours ago) and read 4237 times:



Quoting Airstud (Thread starter):
There's only two questions on there that I know I'll always remember the answer to; one of them is "What is your father's middle name" So that's one of the two that I picked.

Except it won't accept my answer. The answer has to be a minimum of four characters.

Here is what I would do: Put in an answer that is NOT your father's middle name...maybe use a funny word that you'll remember.



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineJER757 From United Kingdom, joined Jun 2006, 350 posts, RR: 0
Reply 7, posted (4 years 10 months 2 weeks 5 days 10 hours ago) and read 4207 times:

My God, what a fuss over nothing.

Although your father may have had a 3 character middle name, it isn't hugely secure is it? Typing in Bob, Jim, or Joe is a lot more likely to be seen and copied than a much longer name.

Invent a longer name, use a different question, remember your password and you'll never have to use it!

Its likely a simple oversight, a million of which are made by all of us every day. Lets not go mad.

A piece of paper blew in front of me whilst I was boarding my BA flight the other day... balls to the Exec Club, I'll join BD Diamond Club instead - at least they clean their ramp!

PS This is meant in good humour  Smile



Gale force fog... don't you love it?
User currently offlinePlymSpotter From Spain, joined Jun 2004, 11636 posts, RR: 60
Reply 8, posted (4 years 10 months 2 weeks 5 days 9 hours ago) and read 4204 times:

Personally I'd never use a 'real' Mother's maiden name, father's middle name etc... These are factual questions and it's just too easy for anyone to get the answers to them, especially now the older generations have hit Facebook etc... Type the name of the person who's card you've found in Facebook and you'll usually get instant access to their DOB, their friends, and more commonly now the full names of their relations - even handily marked as such.


Dan  Smile



...love is just a camouflage for what resembles rage again...
User currently offlineAirstud From United States of America, joined Nov 2000, 2651 posts, RR: 3
Reply 9, posted (4 years 10 months 2 weeks 2 days 6 hours ago) and read 4045 times:

Luftfahrer und friends - Yes of course I have considered emailing them, though I always prefer real mail and fortunately they are good enough to provide their real mail address on the SkyMiles page. I do believe I will write a letter and it might even exist in its final form as a handwritten one. Which I deem an exciting prospect.

PGNCS:

All I did was to describe, factually, how delta.com was behaving toward me. How is a simple factual description of events any kind of invective?

Quoting PGNCS (Reply 5):
That is the perfect word for it: nuisance.

I'm comfortably certain that I did not wake you from a peaceful slumber and and demand that you march to your computer and read my thread. I do believe you spent more time clicking the "quote text" thingy and composing your reply than I did on my original post. Then you're the one asking ME, "why the histrionics?" Heh.

Quoting PGNCS (Reply 5):
This is a tempest in a teapot.

Well if you are going to give your post a title, you should put it at the top.



Pancakes are delicious.
User currently offlineBrons2 From United States of America, joined Sep 2001, 3010 posts, RR: 4
Reply 10, posted (4 years 10 months 2 weeks 1 day 16 hours ago) and read 3993 times:



Quoting Aeroflot777 (Reply 3):
I for one, have not had a problem with DL for over 15 years, in fact prefer them over any other carrier (with the exception of SU)

I don't think any American carrier other than DL has flown to Russia on a regular basis during the last 15 years.



Firings, if well done, are good for employee morale.
User currently offlinePI4EVER From United States of America, joined May 2009, 664 posts, RR: 2
Reply 11, posted (4 years 10 months 2 weeks 1 day 11 hours ago) and read 3975 times:
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I did not awaken from slumber and march to my computer. Just cruisin' through the topics.
It is interesting that you've wasted a lot of time and rhetoic on this issue; from Oct 5 to now you're considering writing DL a handwritten letter.
Could you not create a password using your Father's middle name and the digits of his birthday? I've done that using my Mother's maiden name and the date she and my Father married. Easy to remember and nothing to write down.
I would assume a "network dude" would find an easy workaround to a security password issue, and move on.
Put that tempest in the teapot aside, and grab a cold beer. Life is too short.
Thomas



watch what you want. you may get it.
User currently offlineAirstud From United States of America, joined Nov 2000, 2651 posts, RR: 3
Reply 12, posted (4 years 10 months 1 week 3 days 15 hours ago) and read 3845 times:

I believe I truly _will_ send them an handwritten letter.


Pancakes are delicious.
User currently offlineFlyDeltaJets87 From , joined Dec 1969, posts, RR:
Reply 13, posted (4 years 10 months 1 week 3 days 12 hours ago) and read 3839 times:



Quoting Airstud (Thread starter):
So now, because of the unsuitability of these ten or so questions that Delta's people have decided are applicable to how many millions of people, I'm simply not allowed to log in to & secure my SkyMiles account.

What are the 10 questions to chose from? Usually they're questions like "Father's middle name", "City/Place of Birth", "Favorite Song", "Pet's Name", "Mother's Maiden Name", "Your Middle School". It's stuff that applies to just about everybody.

Quoting PI4EVER (Reply 11):
Could you not create a password using your Father's middle name and the digits of his birthday?

The website says you can put in characters A-Z and 0-9. Seems like putting in the three letters for his father's middle name and a "1" would do the trick. Seems like far less effort than writing a handwritten note. And even if he misses the question the first time, the site will probably come back and say "Answer must be at least 4 characters" if he only puts in 3, and that should jog his memory "Oh yea - add the 1".


User currently offlineRwy04LGA From United States of America, joined Jul 2005, 3176 posts, RR: 8
Reply 14, posted (4 years 10 months 1 week 2 days 9 hours ago) and read 3791 times:



Quoting AirframeAS (Reply 6):
Here is what I would do: Put in an answer that is NOT your father's middle name...maybe use a funny word that you'll remember.



Quoting JER757 (Reply 7):
Invent a longer name, use a different question, remember your password and you'll never have to use it!



Quoting PlymSpotter (Reply 8):
Personally I'd never use a 'real' Mother's maiden name, father's middle name etc... These are factual questions and it's just too easy for anyone to get the answers to them,

My mother's maiden name is coincidentally, but not really, the same as the name of the type of airplane that I fly.



Just accept that some days, you're the pigeon, and other days the statue
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