Sponsor Message:
Travel Polls & Prefs Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Help On US Flight; SLC-ORD-CLT-FRA  
User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Posted (4 years 12 months 2 days 8 hours ago) and read 4492 times:

So i think im the biggest moron in the history of travel. I found a round trip ticket to FRA for 400 on US; despite US being the worst airline in the US in terms of service and just about everything else, the price was right. I however didnt realize untill after purchasing the ticket, that i have 1hr 20 min to catch my flight to CLT from ORD; and i have never been to ORD. the flight to ORD is actually on UA operated by SkyWest, and after following its stauts for the last few days have found out it regularly leave 1-2hrs late  Angry Its US 7682. the flight to CLT usually leaves on time US 1823, but if i miss my flight, i will probably miss my flight to FRA, because i only have 1 hr to connect in CLT. If i miss the CLT flight, im pretty sure there are no later night time flights to FRA anywhere on the East Coast by any other airline...so i just realized in all actuality, i got hosed by US...they sold me an itinerary that they should have known has a very low likely hood for me to make, given their crappy ontime performance. The ticket is partially refundable, so i was wondering, should i cancel it? Its on nov 25th, so im not sure the weather will hold in SLC or ORD, i dont know if US will rebook me to get to FRA if i miss my connection in ORD, or if they will leave me stranded, and i may not have a hotel if i get a day late to FRA...does anyone have any suggestions? Does US normally rebook passengers if the miss connections? Would they be able to get me to FRA if i miss the ORD-CLT segment? I really want to go to FRA and the price was really good, but since it seems the likely hood of getting there on time is low, i dont know if i should just cancel? Any tips or suggestions? the connection times suck.

Any help AT ALL would be appreciated.

Thanks

5 replies: All unread, jump to last
 
User currently offlineAAairplane From United States of America, joined Jan 2009, 95 posts, RR: 0
Reply 1, posted (4 years 12 months 2 days 7 hours ago) and read 4487 times:

I definitely see your concern! Obviously I'm sure you know that if you were to miss your flight because of a late flight, you would be given accommodations, of course this would not work if you had to be in Frankfurt for something like a meeting or so on. Yes, you would be put on the first available flight in the morning by the way. If you are willing to take the risk of having to stay the night in Charlotte, CLT is probably one of the best airports to use if you have a tight connection, even though the E concourse is quite a long walk from concourse D. Best of luck!

AAairplane

p.s. Enjoy the A330-300, it is actually fairly nice.  Silly



DHC8, MD80, CR2/7/9, EMB135/45/70/75/90, B712, B733/4/8, B744, B752, B762, A306, A319, A320, A321, A332/3
User currently offlinePI4EVER From United States of America, joined May 2009, 690 posts, RR: 2
Reply 2, posted (4 years 12 months 1 day 18 hours ago) and read 4459 times:
Support Airliners.net - become a First Class Member!

Brian:
If a delay incurs on your departure from SLC, speak with the UA staff there about the possibility of a missed connection. Don't get on a delayed flight in SLC assuming ORD will deal with it. Know your options if a delay occurs before you board. I'd ask for re-book on a UA flight to FRA via ORD or IAD or a re-book on US via PHL if a connection exists.
You'll pay a change fee is you ask US to re-book your flights now, and certainly don't cancel and absorb a penalty fee and end up starting all over again to book new flights to FRA.
Every airline experiences flight delays, so US is not "hosing" you by selling what is a legitimate connection with their codeshare partner UA. Every airline expects to operate a flight on-time and safely, and many factors affect a flights performance. I'm not excusing SkyWest's apparent delayed record on this segment, but I think you'll find UA people in SLC and ORD more than willing to help get you to FRA should a delay result in a missed connection. US will do the same. Keep their International Reservations # (800 622-1015) handy to call if you need help beyond what UA is offering you.
Think positive your trip will go smoothly, and ask for help along the way if things go astray. Keep your cool, be courteous and not shy in asking for help. A big smile and a genuine "Can you help me?" will go a long way in resolving a potential problem.
Enjoy a beer and some pretzel bread for me in Germany! Good Luck with your trip.
Thomas



watch what you want. you may get it.
User currently offlineCubsrule From United States of America, joined May 2004, 23148 posts, RR: 20
Reply 3, posted (4 years 12 months 1 day 13 hours ago) and read 4446 times:

If 7862 is constantly late because the outbound aircraft is delayed out of ORD, then there's a pretty good chance that your ORD-CLT flight will also be delayed if 7862 is delayed. ORD delays are equal-opportunity.


I can't decide whether I miss the tulip or the bowling shoe more
User currently offlineJRDC930 From , joined Dec 1969, posts, RR:
Reply 4, posted (4 years 12 months 9 hours ago) and read 4408 times:

Well i hope it goes well. Im not sure if US is willing to rebook me the same day from ORD on another airline, if i miss my flight to CLT...that would be the best option, and the least inconvenient, so i doubt they would do that. US is all about passenger inconvenience...

User currently offlineMaverick623 From United States of America, joined Nov 2006, 5675 posts, RR: 6
Reply 5, posted (4 years 12 months 5 hours ago) and read 4394 times:



Quoting JRDC930 (Thread starter):
i got hosed by US



Quoting JRDC930 (Thread starter):
given their crappy ontime performance

Wait... so it's Skywest operating for UA that can't get it right, but somehow it's US's fault?

Quoting JRDC930 (Thread starter):
So i think im the biggest moron in the history of travel

I made the mistake of trying to connect through ORD once. I figured with a 2.5 hour layover I was good.

Nope.

Quoting PI4EVER (Reply 2):
I'd ask for re-book on a UA flight to FRA via ORD or IAD or a re-book on US via PHL if a connection exists.

While it's good to start with this in SLC, make sure you have plenty of time for them to rebook you. Because it's on US ticket stock, UA will have to call the US guys to release control of the ticket. In a major station this is usually no problem, but a small regional outstation like SLC will probably be transferred 2 or 3 times.

The actual changing won't be hard, it's just getting hold of the right people.



"PHX is Phoenix, PDX is the other city" -777Way
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
Information And Help On Enerjet (Canada)? posted Sun Oct 18 2009 15:54:29 by StarAlliance38
First Time On US, A319, 321, & CO EMB 145 posted Fri Aug 7 2009 08:04:22 by EuroPL
Load Help On Lufthansa posted Tue Aug 4 2009 03:44:30 by Industrybuff
Aircraft Crash On Inaugural Flight? posted Wed Jul 22 2009 05:13:31 by Pe@rson
Advice On Choosing Flight LHR-BKK With Stopover posted Thu Jul 16 2009 08:07:42 by SpeedBirdA380
Help With DL1239 Tonight (SLC-PDX) posted Sun Jun 21 2009 18:38:48 by B6WNQX
Help With Us Airways Loads For June 24th/July 1st posted Mon Jun 15 2009 21:51:54 by Sf3SCE
Thoughts On A B717 Flight? posted Mon Apr 27 2009 15:02:06 by Csturdiv
Any IFE On US 757 Transatlantic? posted Wed Apr 15 2009 02:04:44 by Haavig
Web Check In On US Airways: No Seat Choice? posted Sun Mar 8 2009 05:06:00 by Steman