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WN Refuses To Pay For Lost Gate-checked Crew Bag  
User currently offlineJmc1975 From Israel, joined Sep 2000, 3308 posts, RR: 15
Posted (4 years 11 months 1 week 5 days 8 hours ago) and read 7810 times:

On December 13, my friend who is an experienced and well-traveled airline employee traveling on a ZED ticket, flew on Southwest #1844 BHM-PHX. He was the very last person to get a seat on the flight. Upon entering the aircraft, the F/A instructed him that he would need to check his crew bag (with an ExpressJet crew tag) due to lack of overhead bin space.

The F/A had him take his seat and said that she would then give him his claim check once they tagged his bag. As they were pushing back, she walked the claim check back to him, which read 'SLC'. He then reminded her that he was going to PHX. So then she gave the claim check to the captain who said he would go down to the ramp and pull the bag off in PHX so that it doesn't go to SLC. Upon arrival in PHX, the captain (who had the claim check) was nowhere to be found and he didn't see his bag in the jetway. So my friend proceeded to the baggage claim where his bag still did not show up.

After he waited a lengthy amount of time, he then went to Southwest's BSO where he made attempts to locate his bag, without a claim check.

During the days that followed, my friend made multiple calls to Southwest in an attempt to locate his bag, including contacting the BHM, SLC and SAN (where the aircraft was going) stations. However, it was not located.

His bag contained most of his posessions of value (i.e. laptop charger, ipod, digital camera, GPS, shoes, clothes, etc). These valuable items are recommeded to be carried on and he did just that. However, for all we know, Southwest Airlines' crew & baggage personnel have become an accessory to baggage theft.

He is trying to get a lost-baggage claim filed to compensate for his lost possesions. However, up to this point, he has been denied recourse on the grounds that he was a non-rev. His ZED ticket cost him more than some of Southwest's sale fares for revenue pax. The Contract of Carriage also makes no provisions for non-revs, so he should be protected in this case as would any other pax.

It has now been 9 days since the Southwest crew has so irresponsibly lost his bag. Is there anybody within the Southwest Airlines organization who would have the decency to call my friend (whose name & number are on his ExpressJet crew tag) once they find it? What should his next step be? This incident has greatly diminished the respectable image Southwest previously held with myself and other airline personnel who are aware of the situation. Won't Southwest step up and take responsibilty for their actions, or will they simply be an accessory to a theft since they 'took' his bag and did not have the professionalism to return it?

[Edited 2009-12-22 14:26:31 by jmc1975]

[Edited 2009-12-22 14:32:42 by jmc1975]


.......
34 replies: All unread, showing first 25:
 
User currently offlinePITops From United States of America, joined May 2007, 1442 posts, RR: 4
Reply 1, posted (4 years 11 months 1 week 5 days 8 hours ago) and read 7753 times:



Quoting Jmc1975 (Thread starter):
It has now been 9 days since the Southwest crew has so irresponsibly lost his bag. Is there anybody within the Southwest Airlines organization who would have the decency to call my friend (whose name & number are on the crew tag) once they find it? What should his next step be? This incident has greatly diminished the respectable image Southwest previously held with myself and other airline personnel who are aware of the situation. Won't Southwest step up and take responsibilty for their actions, or will they simply be an accessory to a theft since they 'took' his bag and did not have the professionalism to return it?

You would think that with his name on the crew tag, which I am assuming he has, they would contact him. I have never heard this happening before.



Ground Ops, Southwest Airlines, CMH
User currently offlineONT 737 From United States of America, joined Mar 2001, 591 posts, RR: 2
Reply 2, posted (4 years 11 months 1 week 5 days 8 hours ago) and read 7620 times:

Flying non-rev is a courtesy that is given to external industry employees. If you are going to ask AA, US, UA, WN, FL and DL to start accepting liability for bags and such you are going to see these companies opt out. It does not benefit any other carrier to allow other carrier's employees to fly on them for free or near free. The second that it turns into a hassle or nuisance (i.e. naked FedEx man on Southwest flight), that's when it gets cut.

It sucks that the bag was lost and I am disappointed to hear that Southwest has not called your friend, but you should be aware of what rights you have (and don't have) when you are flying standby. You can get bumped, you can get stuck, your bags will get pulled first, your bags won't get delivered if lost; that is what flying non-rev standby is.



"The world is run by C students"-Harry Truman
User currently offlineCrosswinds21 From Netherlands, joined Jun 2009, 699 posts, RR: 0
Reply 3, posted (4 years 11 months 1 week 5 days 7 hours ago) and read 7573 times:



Quoting ONT 737 (Reply 2):
Flying non-rev is a courtesy that is given to external industry employees. If you are going to ask AA, US, UA, WN, FL and DL to start accepting liability for bags and such you are going to see these companies opt out.

I wouldn't quite say that. I haven't read the contract in detail, but I'm PRETTY sure if once you check your bag, the airline accepts responsibility for it - whether you are a non-rev or a paying passenger. While you're right that non-revving is a benefit, it's also a reciprocal benefit. Whatever airline the OP's friend works for also allows WN's employees to non-rev and will accepts their bags.

I think this needs to be treated like a normal lost bag claim. If the OP's friend doesn't get any results soon, then he should immediately report this incident to his own airline (they do keep track of these things and will end a ZED agreement with another carrier if enough incidents get reported). Additionally, a law suit in small claims court should then be filed against WN.


User currently offlineJmc1975 From Israel, joined Sep 2000, 3308 posts, RR: 15
Reply 4, posted (4 years 11 months 1 week 5 days 7 hours ago) and read 7535 times:

Quoting ONT 737 (Reply 2):
It sucks that the bag was lost and I am disappointed to hear that Southwest has not called your friend, but you should be aware of what rights you have (and don't have) when you are flying standby. You can get bumped, you can get stuck, your bags will get pulled first, your bags won't get delivered if lost; that is what flying non-rev standby is.

But you're missing the point...his bag was a carry-on. He did NOT check it. Sure, you can go on with your normative, by-the-book, self-righteous lecture about non-revenue travel...yada yada yada. But the truth is,once he is on that flight, it's the responsibility of Southwest Airlines for his safety. If he was injured on that flight, he would not be treated any less-important than any other pax. We're dealing with a potential theft that was caused by Southwest separating a bag from its owner against his will.

So again, to anyone out there in the Southwest network who can be a part of the solution to finding my friend's bag, thank you! Your help will potentially go toward redeeming Southwest's reputation in how they treat employees of other airlines and their personal property.

[Edited 2009-12-22 15:01:50 by jmc1975]


.......
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3216 posts, RR: 13
Reply 5, posted (4 years 11 months 1 week 5 days 7 hours ago) and read 7449 times:



Quoting ONT 737 (Reply 2):
If you are going to ask AA, US, UA, WN, FL and DL to start accepting liability for bags and such you are going to see these companies opt out.

So if a flight were to hypothetically crash, do you think the families of any non-rev pax should be totally devoid of any legal recourse ??

Quoting ONT 737 (Reply 2):
It does not benefit any other carrier to allow other carrier's employees to fly on them for free or near free.

Firstly, it is not free, or near free. As the OP stated, some ZED tickets on WN can cost more than some of their lowest sale fares.

Quoting ONT 737 (Reply 2):
You can get bumped,

This is not the issue at hand.

Quoting ONT 737 (Reply 2):
you can get stuck,

This is not the issue at hand.

Quoting ONT 737 (Reply 2):
your bags will get pulled first,

This is not the issue at hand.

Quoting ONT 737 (Reply 2):
your bags won't get delivered if lost;

Actually, they will. But nice try....

Quoting ONT 737 (Reply 2):
that is what flying non-rev standby is.

Thanks for the mini-lecture. Despite your pearls of wisdom, I'd imagine the friend of the OP still knows what he's doing, most probably more than you.

So while we all appreciate the normal anti-nonrev tirade, your argument is completely baseless as you are just arguing petty semantics.


User currently offlineAirNovaBAe146 From Canada, joined Jun 2008, 366 posts, RR: 0
Reply 6, posted (4 years 11 months 1 week 5 days 6 hours ago) and read 7286 times:

To the original poster: I think your energy would be much better spent researching this through your company, instead of posting it here. Try CALForums or something - you'll find the audience more receptive, plus people who can actually do something about this case will become aware of this. I don't believe the lost bag was deliberate on the part of SWA, but thats one of the hazards of non-revving.

With due respect, I get a bit tired of airline employees whining about benefits on this website.

[Edited 2009-12-22 15:55:05]

User currently offlineAirNz From , joined Dec 1969, posts, RR:
Reply 7, posted (4 years 11 months 1 week 5 days 6 hours ago) and read 7218 times:



Quoting Transpac787 (Reply 5):
Quoting ONT 737 (Reply 2):
You can get bumped,

This is not the issue at hand.

Quoting ONT 737 (Reply 2):
you can get stuck,

This is not the issue at hand.

Quoting ONT 737 (Reply 2):
your bags will get pulled first,

This is not the issue at hand.

True.......but then why didn't you mention this below isn't the particular issue either?

Quoting Jmc1975 (Reply 4):
But the truth is,once he is on that flight, it's the responsibility of Southwest Airlines for his safety.



User currently offlineEA CO AS From United States of America, joined Nov 2001, 13704 posts, RR: 61
Reply 8, posted (4 years 11 months 1 week 5 days 6 hours ago) and read 7178 times:
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Quoting Jmc1975 (Thread starter):
for all we know, Southwest Airlines' crew & baggage personnel have become an accessory to baggage theft.

 redflag 

WOW.

Quite a stretch, don't you think?

Quoting Crosswinds21 (Reply 3):
once you check your bag, the airline accepts responsibility for it - whether you are a non-rev or a paying passenger

Incorrect. Some airlines accept checked bags from non-revs on limited-release tags only, and employees are instructed to not expect any of the normal amenties provided should you become separated from your bag.

Most carriers choose to treat non-revs the same as revenue customers in regard to damaged/lost luggage, but not all do.

Quoting Jmc1975 (Reply 4):
Sure, you can go on with your normative, by-the-book, self-righteous lecture about non-revenue travel...yada yada yada.

Translation - even though you know that's what's correct, you don't want to hear it.

Quoting Jmc1975 (Reply 4):
But the truth is,once he is on that flight, it's the responsibility of Southwest Airlines for his safety

And precisely how was his safety jeopadized by gate-checking his bag?


Look, I agree that if the bag is sitting at a station, unclaimed, with a tag on it showing the customer's name and contact info he should have received a call by now. However, you're getting a little carried away in the righteous indignation department. Let it go.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineKaiarahi From Canada, joined Jul 2009, 3063 posts, RR: 28
Reply 9, posted (4 years 11 months 1 week 5 days 6 hours ago) and read 7131 times:



Quoting AirNz (Reply 7):
True.......but then why didn't you mention this below isn't the particular issue either?

Quoting Jmc1975 (Reply 4):
But the truth is,once he is on that flight, it's the responsibility of Southwest Airlines for his safety.

Maybe because he was responding to ONT737.



Empty vessels make the most noise.
User currently offlineJmc1975 From Israel, joined Sep 2000, 3308 posts, RR: 15
Reply 10, posted (4 years 11 months 1 week 5 days 5 hours ago) and read 7014 times:



Quoting Transpac787 (Reply 5):

Very well said. Thank you!

Quoting EA CO AS (Reply 8):
Some airlines accept checked bags from non-revs on limited-release tags only, and employees are instructed to not expect any of the normal amenties provided should you become separated from your bag.

We're not discussing a 'normal amenities' situation here.

Quoting EA CO AS (Reply 8):
Translation - even though you know that's what's correct, you don't want to hear it.

Incorrect. ONT 737 fails to address the issue at hand. This is not a matter not wanting to hear something, but rather it's the basic concept of right and wrong, as well as recognizing the terms and conditions of the Passenger Contract of Carriage, which does not discriminate against pax status.

Quoting EA CO AS (Reply 8):
Quite a stretch, don't you think?

Not at all. He did everything right, however it was Southwest who initiated the separation of the bag from its owner and it was not returned to him. So far, he is at a financial loss due to the lack of competence and follow-through of a few individuals at Southwest.

Quoting EA CO AS (Reply 8):
And precisely how was his safety jeopadized by gate-checking his bag?

It wasn't. But Transpac787 said it best:

Quoting Transpac787 (Reply 5):
So if a flight were to hypothetically crash, do you think the families of any non-rev pax should be totally devoid of any legal recourse ??



Quoting EA CO AS (Reply 8):
Look, I agree that if the bag is sitting at a station, unclaimed, with a tag on it showing the customer's name and contact info he should have received a call by now.

Thank you. Let's hope somebody contacts him very soon.

Quoting EA CO AS (Reply 8):
Let it go.

If it's not YOUR bag, that would be a very easy comment to make.



.......
User currently offlineCubastar From United States of America, joined Nov 2006, 410 posts, RR: 5
Reply 11, posted (4 years 11 months 1 week 5 days 5 hours ago) and read 6897 times:

Would anyone like to hear a story about luggage with a little different take?

How about deadheading (positive space) back to your home base with your bag and your FLIGHTKIT checked. Upon arrival at my home base around midnight.........no luggage.

So, back out to the airport the next afternoon. Upon checking in with Baggage Service and retreiving my wayward bags, my flightkit looked like it had been run over by a L10; Complete with tire tread prints. Manuals inside were also smashed and the seams of the bag were pulled apart although it was still in one piece.

Baggage service said that since I was a "non-rev", no compensation was warranted. I filed a complaint with the company and heard back that "no compensation was warranted". Lucky that I still had an old flightkit stuck in the attic somewhere for my next trip..

Finally, a visit to the Chief Pilot of the base and a lot of complaining (My seriority was higher than his), I finally got a new Kit. Who would have thought an employee on a positive space/company business would have to go through that. Gave an insight what some of our pax were probably having to deal with at that time.


User currently offlineJetdudetim From United States of America, joined May 2009, 94 posts, RR: 0
Reply 12, posted (4 years 11 months 1 week 5 days 5 hours ago) and read 6861 times:

You know this isn't about "if its not your bag" or "you don't understand", airlines have never paid non-rev travelers for lost luggage.

It is to bad that this happened, but it is not personal to say airlines don't pay for non-rev's lost luggage. It is what it is.

Quoting Jmc1975 (Thread starter):
On December 13, my friend who is an experienced and well-traveled airline employee traveling on a ZED ticket, flew on Southwest #1844 BHM-PHX. He was the very last person to get a seat on the flight. Upon entering the aircraft, the F/A instructed him that he would need to check his crew bag (with an ExpressJet crew tag) due to lack of overhead bin space.

If he is an employee of ExpressJet and flying on Southwest, they would NOT be a ZED fare. ZED fare is for international travel, not domestic.

He probably paid $25.00, which is what I pay. So no, that wouldn't cover lost luggage no matter where the luggage got lost.

Quoting Jmc1975 (Thread starter):
His bag contained most of his posessions of value (i.e. laptop charger, ipod, digital camera, GPS, shoes, clothes, etc). These valuable items are recommeded to be carried on and he did just that. However, for all we know, Southwest Airlines' crew & baggage personnel have become an accessory to baggage theft.

I would assume that such a "well traveled person" would move thier computer from their suitcase to a carry on As for the ipod, digital camera and GPS, any well traveled person would have put them in their smaller carryon so that they would not have to get their suitcase down during flight.

Your story doesn't fit quite right.


User currently offlineCpd From Australia, joined Jun 2008, 4880 posts, RR: 37
Reply 13, posted (4 years 11 months 1 week 5 days 5 hours ago) and read 6845 times:



Quoting Cubastar (Reply 11):
Would anyone like to hear a story about luggage with a little different take?

Ouch - not nice. Those aren't cheap either. Not to mention the inconvenience of replacing stuff you are happy with.


User currently offlineJmc1975 From Israel, joined Sep 2000, 3308 posts, RR: 15
Reply 14, posted (4 years 11 months 1 week 5 days 4 hours ago) and read 6810 times:

Quoting Jetdudetim (Reply 12):
I would assume that such a "well traveled person" would move thier computer from their suitcase to a carry on As for the ipod, digital camera and GPS, any well traveled person would have put them in their smaller carryon so that they would not have to get their suitcase down during flight.

Your story doesn't fit quite right.

It was his only carry-on and it was within legal dimensions. This has been addressed earlier in the discussion, thus it's the reason behind the post. Now does it fit?

[Edited 2009-12-22 17:56:21 by jmc1975]


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User currently offlinePWMRamper From United States of America, joined Jul 2009, 643 posts, RR: 3
Reply 15, posted (4 years 11 months 1 week 5 days 4 hours ago) and read 6784 times:



Quoting Jetdudetim (Reply 12):
If he is an employee of ExpressJet and flying on Southwest, they would NOT be a ZED fare. ZED fare is for international travel, not domestic.

...Seriously? ZEDs are not just international. Anytime an employee flies on someone that they do not work for, it is usually a ZED Agreement, unless they jumpseat. I can ZED on UA, US, DL, CO, etc anywhere in the US.


User currently offlineDL Widget Head From United States of America, joined Apr 2000, 2100 posts, RR: 5
Reply 16, posted (4 years 11 months 1 week 5 days 4 hours ago) and read 6751 times:



Quoting Jmc1975 (Reply 10):
Quoting EA CO AS (Reply 8):
Some airlines accept checked bags from non-revs on limited-release tags only, and employees are instructed to not expect any of the normal amenties provided should you become separated from your bag.


We're not discussing a 'normal amenities' situation here.

Quoting EA CO AS (Reply 8):
Translation - even though you know that's what's correct, you don't want to hear it.

Incorrect. ONT 737 fails to address the issue at hand. This is not a matter not wanting to hear something, but rather it's the basic concept of right and wrong, as well as recognizing the terms and conditions of the Passenger Contract of Carriage, which does not discriminate against pax status.

Most airlines stipulate that NRSA's are not entitled to compensation for lost bags. That being said, it does not neagte WN's responsibility to find the lost bag and inform its owner asap. But, WN owe's no financial recompense to the OP's friend. The friend should know this before he nonrevs and if it's unacceptable, then he could purchase a regular ticket with the approriate liabilities in place. Seems like this would have been cheaper for him anyway considering the following...

Quoting Jmc1975 (Thread starter):
His ZED ticket cost him more than some of Southwest's sale fares for revenue pax.



User currently offlineIAD51FL From United States of America, joined Dec 2006, 354 posts, RR: 3
Reply 17, posted (4 years 11 months 1 week 5 days 4 hours ago) and read 6740 times:



Quoting Jetdudetim (Reply 12):
If he is an employee of ExpressJet and flying on Southwest, they would NOT be a ZED fare. ZED fare is for international travel, not domestic.

He probably paid $25.00, which is what I pay. So no, that wouldn't cover lost luggage no matter where the luggage got lost.

And you are incorrect. XE has a ZED agreement with Southwest through CO. So NO he did not pay $25.00.

ZED is not only for international, its for domestic as well.

As for the baggage, most airlines' policy will not cover lost bags for non-revs unless there is some major incident involved... that being said its in the best interest of both airlines if you work together to resolve the issue.

Chris



Enjoying the view of KIAH approach end of 27. 29.9758015, -95.2695694
User currently offlineCrosswinds21 From Netherlands, joined Jun 2009, 699 posts, RR: 0
Reply 18, posted (4 years 11 months 1 week 5 days 4 hours ago) and read 6740 times:



Quoting Jetdudetim (Reply 12):
ZED fare is for international travel, not domestic.

Uh...no. ZED is simply an arrangement that participating airlines have with each other whereby rates between cities are predetermined. It exists for both domestic and international city pairs. I can tell you that a medium ZED fare for BHM-PHX (assuming nonstop) would be around $50-$55 one way.


User currently offlineAmwest2United From United States of America, joined Jun 2006, 409 posts, RR: 0
Reply 19, posted (4 years 11 months 1 week 5 days 4 hours ago) and read 6616 times:
Support Airliners.net - become a First Class Member!



Quoting ONT 737 (Reply 2):
Flying non-rev is a courtesy that is given to external industry employees. If you are going to ask AA, US, UA, WN, FL and DL to start accepting liability for bags and such you are going to see these companies opt out. It does not benefit any other carrier to allow other carrier's employees to fly on them for free or near free. The second that it turns into a hassle or nuisance (i.e. naked FedEx man on Southwest flight), that's when it gets cut.

It sucks that the bag was lost and I am disappointed to hear that Southwest has not called your friend, but you should be aware of what rights you have (and don't have) when you are flying standby. You can get bumped, you can get stuck, your bags will get pulled first, your bags won't get delivered if lost; that is what flying non-rev standby is.

Not sure where you get your 100% factual information, but it is 100% not correct. A couple of those airlines you listed do in fact pay for delivery, and lost or damaged articles. Maybe you work for one that doesn't.

Quoting Jetdudetim (Reply 12):
If he is an employee of ExpressJet and flying on Southwest, they would NOT be a ZED fare. ZED fare is for international travel, not domestic

Wow, where do some of you posters come up with such absolute facts! I just flew on a ZED ticket the other day on a domestic flight. We have ZED on AA. Amazing that you can post that so matter of factually.



Life is what happens to you while you making plans to live it!
User currently offlinePITops From United States of America, joined May 2007, 1442 posts, RR: 4
Reply 20, posted (4 years 11 months 1 week 5 days 3 hours ago) and read 6540 times:



Quoting Jetdudetim (Reply 12):
If he is an employee of ExpressJet and flying on Southwest, they would NOT be a ZED fare. ZED fare is for international travel, not domestic.

WRONG. ZEDs are used for all air travel, domestic and international. Alot of our non rev travelers have to use them since some airlines don't have cabin agreements with WN. ExpressJet does I believe, but he can still use one which would give him a higher standby priority then if he just requested the normal cabin agreement seat. US Airways does this all the time flying from PIT to PHL and vice versa.



Ground Ops, Southwest Airlines, CMH
User currently offlinePGNCS From United States of America, joined Apr 2007, 2841 posts, RR: 45
Reply 21, posted (4 years 11 months 1 week 5 days 3 hours ago) and read 6496 times:



Quoting Crosswinds21 (Reply 3):
I haven't read the contract in detail, but I'm PRETTY sure if once you check your bag, the airline accepts responsibility for it

Depends on the airline. My carrier and many others specifically disavow liability for loss or damage to nonrev luggage. It's part of the price of reduced rate, standby travel; if you can't accept those conditions buy a ticket.

Quoting Jmc1975 (Reply 4):
We're dealing with a potential theft that was caused by Southwest separating a bag from its owner against his will.

This is theft, how? Bags get lost all the time, most of them aren't stolen.

Quoting Transpac787 (Reply 5):
Firstly, it is not free, or near free. As the OP stated, some ZED tickets on WN can cost more than some of their lowest sale fares.

Then buy the ticket on sale.

Quoting Transpac787 (Reply 5):
Quoting ONT 737 (Reply 2):
your bags won't get delivered if lost;

Actually, they will

Actually, it depends at the company. At my carrier they will most definitely not be delivered.

Quoting EA CO AS (Reply 8):
Quoting Crosswinds21 (Reply 3):
once you check your bag, the airline accepts responsibility for it - whether you are a non-rev or a paying passenger

Incorrect. Some airlines accept checked bags from non-revs on limited-release tags only, and employees are instructed to not expect any of the normal amenties provided should you become separated from your bag.

Most carriers choose to treat non-revs the same as revenue customers in regard to damaged/lost luggage, but not all do.

EA CO AS explains this perfectly. Different airlines have different policies in this matter.

Quoting EA CO AS (Reply 8):
Quoting Jmc1975 (Reply 4):
Sure, you can go on with your normative, by-the-book, self-righteous lecture about non-revenue travel...yada yada yada.

Translation - even though you know that's what's correct, you don't want to hear it.

 checkmark  Thank you, EA. You beat me to it.

Quoting Jmc1975 (Reply 10):
Quoting EA CO AS (Reply 8):
Some airlines accept checked bags from non-revs on limited-release tags only, and employees are instructed to not expect any of the normal amenties provided should you become separated from your bag.


We're not discussing a 'normal amenities' situation here.

Why not? If the policy is that WN doesn't reimburse nonrevs for lost bags, this is precisely the situation the policy was intended to address. You just don't like it.

Quoting Jmc1975 (Reply 10):
Quoting EA CO AS (Reply 8):
Translation - even though you know that's what's correct, you don't want to hear it.

Incorrect. ONT 737 fails to address the issue at hand. This is not a matter not wanting to hear something, but rather it's the basic concept of right and wrong, as well as recognizing the terms and conditions of the Passenger Contract of Carriage, which does not discriminate against pax status.

Every airline has policies regarding the differences between revenue and nonrevenue passengers and the benefits they are entitled to; they are not addressed in the contract of carriage.

Quoting Jetdudetim (Reply 12):
It is to bad that this happened, but it is not personal to say airlines don't pay for non-rev's lost luggage. It is what it is.

 checkmark  It is too bad, and I'm sure WN wishes it hadn't happened either, but in my rather lengthy experience as an employee of three airlines, nonrev luggage is generally not protected with the same rules governing revenue passenger baggage.

Quoting DL Widget Head (Reply 16):
Most airlines stipulate that NRSA's are not entitled to compensation for lost bags. That being said, it does not neagte WN's responsibility to find the lost bag and inform its owner asap. But, WN owe's no financial recompense to the OP's friend. The friend should know this before he nonrevs and if it's unacceptable, then he could purchase a regular ticket with the approriate liabilities in place. Seems like this would have been cheaper for him anyway considering the following...

Quoting Jmc1975 (Thread starter):
His ZED ticket cost him more than some of Southwest's sale fares for revenue pax.

 checkmark  If you can't live with the restrictions of flying as a nonrev, your way forward is clear: buy a ticket.


User currently offlineAirNovaBAe146 From Canada, joined Jun 2008, 366 posts, RR: 0
Reply 22, posted (4 years 11 months 1 week 5 days 3 hours ago) and read 6409 times:

To Jmc1975:

Are you that desperate for attention?

You've posted this thread on all the pilot websites to get in touch with the SWA crew. There are FAR more effective websites, not to mention other methods to go about to figure out a contact on how to get you bag back. How about contacting your jumpseat coordinator or the XJT pass bureau to see if they could resolve this situation.

A few years ago when non-revving, USAirways lost my bag. I didn't go posting on here and FlightInfo and all the other sites - I contacted USAir baggage claim directly and they located the bag. Thats what you should be doing. NOT writing massive emails trying to get sympathy for an audience that is rather fickle, unlike the ones which are geared towards flight crews and where you will find sympathetic shoulders to cry on.

What do you really hope to accomplish with this? You've posted your message to people who call it as they see it. Though I feel sorry for the guy who lost his bag, I agree with the consensus here - that unfortunately your friend may be S-O-L.

Good luck to him.

AN


User currently offlineBillReid From Netherlands, joined Jun 2006, 1021 posts, RR: 0
Reply 23, posted (4 years 11 months 1 week 5 days 3 hours ago) and read 6378 times:

Sad story.
But anyone remember "United Smashes Guitars"?

The airlines have problems with both rev and non-rev bags. I had a brand new golf club scuffed up and chips taken out of it, yet all others were not damaged. Lest hit rocks in the bagroom anyone?

The non-rev situation is truly unfortunate because the reason he didn't initially check the bag was to keep possessions under his own control. Whether rev or non I am sure loss is dreadful and the preference is never to have lost the personal items.

What I find interesting is the overloading of what is brought onboard that shouldn't. I see pax with three bags and two roll-aboards. If the gate agents had done their job then the gate check would have never been a problem. The non-rever needed to have his claim check because if he did he can now prove negligence with the bag being tagged incorrectly and that would be grounds for compensation.

Please someone tell me why flights in the EU NEVER EVER have full storage bins. Is it that the US airlines can not manage their customers and too many pax carry 100lbs on board? If so we have a violation of Federal laws and then he should get compensated??



Some people don't get it. Business is about making MONEY!
User currently offlineCubsrule From United States of America, joined May 2004, 23225 posts, RR: 20
Reply 24, posted (4 years 11 months 1 week 5 days 3 hours ago) and read 6358 times:



Quoting BillReid (Reply 24):
I see pax with three bags and two roll-aboards. If the gate agents had done their job then the gate check would have never been a problem.

I don't know that that's true. Most carriers do not have room in the overheads for a (single) appropriately-sized roll-aboard for every passenger.



I can't decide whether I miss the tulip or the bowling shoe more
25 LAXintl : I had a colleague in a similar situation several years back on America West having lost their childs car seats. Similar policy -- they do not cover an
26 EA CO AS : Read what I wrote - it's quite a stretch for you to insinuate that there's some roving gang of luggage theives at WN. Yes, but it's not YOUR bag eith
27 HAMAD : true, but would it be an excuze to treat employees of other airlines unfairly? I love southwest, its just not my style of travel (i have taken them o
28 Jmc1975 : That the folks at Southwest will do the right thing and make a genuine effort to locate the bag and contact its rightful owner. Thank you. Now as far
29 LAXintl : My solution is basically what you state; Sit back and.... If the bag shows up, it shows up and I'm sure SWA would be happy to reunite it with your fr
30 Isitsafenow : But remember , it was FREE. safe
31 Maverick623 : H-O-L-Y C-R-A-P. Some of you people need to think/research before you post. Take note people: I have a strange feeling that is the root of this thread
32 Jmc1975 : No need to. Seeing that you are a baggage handler in Arizona, would you happen to work at PHX? Moreover, do you happen to work for WN? The bag went m
33 Maverick623 : Yes. No. Well, seeing as how you're really just making the problem worse.... I mean seriously, you should know that the WORST place to ask for help i
34 LHR380 : You must work for a really horrid airline!! I have had my bag damaged AND replaced, left in MAN when going to AUH via LHR, and it has been delivered
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