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Baggage Chaos At LHR - What's Going On?  
User currently offlineOzGlobal From France, joined Nov 2004, 2723 posts, RR: 4
Posted (4 years 9 months 4 weeks 1 day 23 hours ago) and read 5077 times:

I arrived in SYD early on 22nd Dec on BA from CDG and LHR, having overcome rail strikes, freezing temperatures, plane icing, only to find that BA had left my luggage behind (with all my Christmas presents), presumably at LHR. Four days of phone calls, emails and scouring the BA website for status of my file have rendered ZERO information; all I get is "Tracing Continues". It's now the evening of the 26th.

Does anyone at BA or LHR know what on earth is going on with the baggage systems there? Is this weather related, strike related or just a royal screw-up? I have trouble understanding how my bags could get from CDG to LHR T3 and then i) after a 3hour stop over, not make it onto my next BA flight, ii) after nearly 5 days, still not even be located....

[Edited 2009-12-25 22:42:37]


When all's said and done, there'll be more said than done.
17 replies: All unread, jump to last
 
User currently offlineBraniff747SP From United States of America, joined Oct 2008, 2997 posts, RR: 1
Reply 1, posted (4 years 9 months 4 weeks 1 day 23 hours ago) and read 5051 times:

Hey, on every single BA flight I've had, they lost my bags, it's only to be expected from BA.


The 747 will always be the TRUE queen of the skies!
User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 2, posted (4 years 9 months 4 weeks 1 day 23 hours ago) and read 5008 times:



Quoting Braniff747SP (Reply 1):
Hey, on every single BA flight I've had, they lost my bags, it's only to be expected from BA.

Hey, on every single BA flight I've had, they didn't lose my bags.


User currently offlineSuperhub From Hong Kong, joined Jan 2006, 478 posts, RR: 0
Reply 3, posted (4 years 9 months 4 weeks 1 day 23 hours ago) and read 4988 times:

I thought the baggage handlers are on strike at the moment.




http://www.nzherald.co.nz/airlines/n...cle.cfm?c_id=113&objectid=10616069

Strikes threaten chaos for one million UK holiday travellers
By Jane Wardell View as one page 10:15 AM Thursday Dec 17, 2009

Strikes by baggage handlers and check-in staff at Heathrow and Aberdeen airports are set to coincide with work stoppages by British Airways cabin crews, potentially disrupting the Christmas travel plans of one million people. Photo / AP Shrink
Strikes by baggage handlers and check-in staff at Heathrow and Aberdeen airports are set to coincide with work stoppages by British Airways cabin crews, potentially disrupting the Christmas travel plans of one million people. Photo / APLONDON - More than a million people faced travel chaos over the Christmas and New Year's holidays as baggage handlers and check-in staff at Heathrow and Aberdeen airports announced strikes in tandem with work stoppages by British Airways cabin crews.

BA applied for an emergency court injunction yesterday to stop the 12-day strike by its workers, due to start on Tuesday, and also held last-ditch talks with union leaders.

Talks ended on Wednesday evening without news of a deal.

BA Chief Executive Willie Walsh has called the planned strike, which escalates a bitter dispute over job cuts, pay and working conditions, a "senseless" action that will ruin Christmas for many ordinary people.

The BA walkout would likely ground most of BA's planes at a time it normally operates 650 flights and carries 90,000 passengers each day.

And travellers seeking alternative flights were hit yesterday with the news that baggage handlers and check-in staff at London's Heathrow and the Aberdeen airport will hold a trio of 48-hour strikes - the first also starting on Tuesday.


User currently offlineEdina From United Kingdom, joined Jul 2003, 745 posts, RR: 9
Reply 4, posted (4 years 9 months 4 weeks 1 day 22 hours ago) and read 4958 times:



Quoting Superhub (Reply 3):
Strikes by baggage handlers and check-in staff at Heathrow and Aberdeen airports are set to coincide with work stoppages by British Airways cabin crews, potentially disrupting the Christmas travel plans of one million people.

Nothing to do with BA.....this industrial dispute involves SAS Ground Handling Staff.

Oz Global.....I was working on 22nd & wasn't aware of any specific baggage issues - guess it was down to bad luck this time. Good luck with tracing!



Worked on - Caravelle Mercure A300 A320 F27 SD3-60 BAe146 747-100/200/400 DC10-30 767 777 737-400 757 A319 A321
User currently offlineJayeshrulz From India, joined Apr 2007, 1029 posts, RR: 2
Reply 5, posted (4 years 9 months 4 weeks 1 day 22 hours ago) and read 4915 times:

Quoting Swiftski (Reply 2):


Quoting Braniff747SP (Reply 1):
Hey, on every single BA flight I've had, they lost my bags, it's only to be expected from BA.

Hey, on every single BA flight I've had, they didn't lose my bags.

Well every BA flight i take 1 of my 2 luggages are misplaced.They should hire the correct people.BA is not the same now. I will NEVER fly BA again.

And yes...it is not a 4* airline for sure...even though skytrax has given it the rating.
LH is way better.

[Edited 2009-12-25 23:53:12 by jayeshrulz]


Keep flying, because the sky is no limit!
User currently offlineAntonovman From United Kingdom, joined Mar 2001, 721 posts, RR: 1
Reply 6, posted (4 years 9 months 4 weeks 1 day 22 hours ago) and read 4874 times:



Quoting OzGlobal (Thread starter):
Does anyone at BA or LHR know what on earth is going on with the baggage systems there? Is this weather related, strike related or just a royal screw-up?

It was probably loaded onto the wrong a/c at CDG and never even got to LHR
Nothing to do with the baggage system at LHR
This constant LHR/Babbage/BA bashing is becoming momotenous


User currently offlineRussianJet From Belgium, joined Jul 2007, 7710 posts, RR: 21
Reply 7, posted (4 years 9 months 4 weeks 1 day 22 hours ago) and read 4855 times:

While I sympathise with your predicament, how does your bags being lost equate with 'baggage chaos at LHR'??


✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineIcarus75 From France, joined Oct 2003, 804 posts, RR: 0
Reply 8, posted (4 years 9 months 4 weeks 1 day 21 hours ago) and read 4822 times:



Quoting Antonovman (Reply 6):
It was probably loaded onto the wrong a/c at CDG and never even got to LHR
Nothing to do with the baggage system at LHR

How can you be sure of that? As you do not have that many BA flights leaving CDG, I doubt the luggages were loaded in the wrong a/c!



Flying is amazing!
User currently offlineAntonovman From United Kingdom, joined Mar 2001, 721 posts, RR: 1
Reply 9, posted (4 years 9 months 4 weeks 1 day 21 hours ago) and read 4730 times:



Quoting Icarus75 (Reply 8):
How can you be sure of that?

I am not sure of that, that is why i used he word probably
How can you be sure it was lost in LHR ?
It could have been wronlgy loaded in CDG, mishandled in LHR, wrongly offloaded in SIN, hell it could have fallen off the baggage tuck in SYD


User currently offlineBA777ER236 From United Kingdom, joined Sep 2006, 278 posts, RR: 8
Reply 10, posted (4 years 9 months 4 weeks 1 day 20 hours ago) and read 4656 times:



Quoting OzGlobal (Thread starter):
presumably at LHR.

I don't think that you can presume this any more, the system at T5 is far better than it used to be at T4. However, it is possible that it was misplaced between T5 and T3, but also entirely possible that it happened at CDG or SIN(?). My sympathies either(any) way!

Quoting Jayeshrulz (Reply 5):
Well every BA flight i take 1 of my 2 luggages are misplaced.They should hire the correct people.BA is not the same now. I will NEVER fly BA again.

Can I ask when the last time you flew with BA was? All recent evidence points to baggage issues being relatively rare at T5 unless there is a catastrophic breakdown (thankfully uncommon). The latest statistics suggest that BA baggage performance is now amongst the best. Many people have put a huge amount of effort into 'sorting out' the old issue, so BA DO hire the correct people!

As for your assertion about BA not being the same as it was - I can tell you that there were many times in the past when I was operating out of T4, that I would have agreed with you, but my own experiences of working with BA out of T5 have been mostly possitive and the passengers that I have spoken to, in the main, agree.

If you say that you will NEVER fly with BA again, then I am saddened. If you knew how much time, effort and loyalty that people like me, all over the airline, put into BA and the way that we take our safety culture and operating standards so seriously, then I think you would re-evaluate, but if your opinion is irreversible, then I am truly sorry.


Quoting Superhub (Reply 3):
I thought the baggage handlers are on strike at the moment.

This has nothing to do with BA! These are SAS baggage handlers. All of BA is working normally at the moment (with some weather disruption). The next industrial problem will probably be in February when the cabin crew will probably be re-balloted. Everyone else in BA would hope that the issues are resolved before then!

Cheers
 Smile



Flying would be easy if it wasn't for the ground
User currently offlineOzGlobal From France, joined Nov 2004, 2723 posts, RR: 4
Reply 11, posted (4 years 9 months 4 weeks 1 day 18 hours ago) and read 4593 times:



Quoting BA777ER236 (Reply 10):
Quoting OzGlobal (Thread starter):
presumably at LHR.

I don't think that you can presume this any more, the system at T5 is far better than it used to be at T4. However, it is possible that it was misplaced between T5 and T3, but also entirely possible that it happened at CDG or SIN(?). My sympathies either(any) way!

The only reason I said this was because the BA (contract) baggage service at SYD said that on their system they could see that the bags had at least been 'sighted' at LHR T3. However, when I sign onto the tracing system on the net (at least 100 times) there is always "NO INFORMATION".

Quoting BA777ER236 (Reply 10):
If you knew how much time, effort and loyalty that people like me, all over the airline, put into BA and the way that we take our safety culture and operating standards so seriously, then I think you would re-evaluate

As a very frequent very long haul traveler, I have sensed this about BA, which is what has kept me coming back to them in favour of our own QF, and of the Arab and Asian airlines we are all so given to praising. I am just being pushed to the limit of this loyalty over these past days....



When all's said and done, there'll be more said than done.
User currently offlineLHR380 From , joined Dec 1969, posts, RR:
Reply 12, posted (4 years 9 months 4 weeks 1 day 3 hours ago) and read 4537 times:



Quoting Braniff747SP (Reply 1):
Hey, on every single BA flight I've had, they lost my bags, it's only to be expected from BA.

How many flights have you flown then?? Your one very very unlucky guy. Never had my bag misplaced. And have flown them a lot over the past 5 years. Its missed my plane once or twice, but that is what happens when you go on staff travel and are on-loaded at the last minute sometime

Quoting Jayeshrulz (Reply 5):
Well every BA flight i take 1 of my 2 luggages are misplaced.They should hire the correct people.BA is not the same now. I will NEVER fly BA again.

Take it you don't do point to point and fly via somewhere. Thats where the majority of misplaced bags get misplace, on connecting flights

Quoting Antonovman (Reply 6):
This constant LHR/Babbage/BA bashing is becoming momotenous

100% agree

Quoting Icarus75 (Reply 8):
How can you be sure of that? As you do not have that many BA flights leaving CDG, I doubt the luggages were loaded in the wrong a/c!

Past 5 or 6 days has been hell for Euro airlines with regards to the weather and flights getting canx and badly delayed. Due to this baggage systems at most major airports affected would have been full to bursting with short shipped bags (bags not on the planes, or going around after the plane was cancelled)

The day you flew was probably in the heart of the weather problems and I know LHR's system was at bursting point.


User currently offlineOzglobal From France, joined Nov 2004, 2723 posts, RR: 4
Reply 13, posted (4 years 9 months 4 weeks 1 day 3 hours ago) and read 4536 times:



Quoting LHR380 (Reply 12):
Past 5 or 6 days has been hell for Euro airlines with regards to the weather and flights getting canx and badly delayed. Due to this baggage systems at most major airports affected would have been full to bursting with short shipped bags (bags not on the planes, or going around after the plane was cancelled)

The day you flew was probably in the heart of the weather problems and I know LHR's system was at bursting point.

I understand that this is likely, but isn't it surprising that 5 days after my arrival in Oz (not to mention the additional 24hrs for the flight), the bags still are listed as "NO INFORMATION" (i.e. not even located yet)?



When all's said and done, there'll be more said than done.
User currently offlineLAXintl From United States of America, joined May 2000, 25737 posts, RR: 50
Reply 14, posted (4 years 9 months 4 weeks 1 day 1 hour ago) and read 4530 times:

Did you have your name and contact information inside your bag?
Sadly I've seen too many bags over the yeats with tags that have come off that simply cannot be identified as to even what airline they might belong to let alone which passenger.

Otherwise who knows. Some fella in Ghana might be walking around in your clothes today and thanks you for the Xmas present.

btw - Unidentified luggage for a bunch of airlines ends up with this company in the US that auctions or sells the bags and contents. You can walk way with several suitaces filled with mystery contents for a few dollar. People land computers and all types of stuff.
http://www.unclaimedbaggage.com/
I believe however in BA's case for UK baggage, it auctions unidentified items by the truck load every Tuesday at Greasbys in Tooting.



From the desert to the sea, to all of Southern California
User currently offlineShamrock321 From Ireland, joined May 2008, 1601 posts, RR: 1
Reply 15, posted (4 years 9 months 4 weeks 17 hours ago) and read 4512 times:

I can assure you all the this christmas period at LHR was indeed baggage chaos. It was a pure meltdown in fact.

I work in the BSO in DUB and were missing hundreds of baggs from LHR alone. Still we are waiting for 70+ to come over and that is DUB alone!

I was working late last night and thankfully began to get bags in from the 20/21/22/23/24 DEC.

Sorry to hear you can get any info, we have abandoned answering the phones because we are so busy sorting out people and bags! Im sure its the same at SYD.

If you want to PM me with your reference number I can have a look in work today and let you know later?


User currently offlineShamrock321 From Ireland, joined May 2008, 1601 posts, RR: 1
Reply 16, posted (4 years 9 months 3 weeks 3 days 14 hours ago) and read 4428 times:

Hopfully youve got one of your bags back as it was being flown from LHR to SYD on 30DEC, cant understand how on earth it tokk that long to process it! Now forward on the second bag as of 29th DEC. Off work for a few days now but will check again when Im back in.

User currently offlineOzGlobal From France, joined Nov 2004, 2723 posts, RR: 4
Reply 17, posted (4 years 9 months 3 weeks 3 days 3 hours ago) and read 4410 times:



Quoting Shamrock321 (Reply 16):

Thanks a lot. Got one of them last night (NYE)! Still waiting for news on the other one... after 10days.



When all's said and done, there'll be more said than done.
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