Ahlfors From Canada, joined Oct 2000, 1347 posts, RR: 4 Posted (5 years 7 months 5 days 16 hours ago) and read 5258 times:
So I'm flying from Canada to the Caribbean via the US (on Continental) in about a week and a half. I was intending to carry-on some rather personally valuable goods that don't take up much space, but more than what is allowable under the zero-carry-on policy on effect now for flights from Canada to the US. There is no way I would ever consider checking these items or sending them by mail/fedex etc because they are irreplaceable. So having them with me at all times is the only option.
So now with the new rules I cannot carry them on, and had I known this at the time I bought the ticket, I would have paid extra to get a direct flight. And am still willing to do so, but I have a non-refundable flight and I can't afford to buy a totally new ticket without getting a refund of the other one. So I'm thinking why do I not have the right to cancel my ticket, as the airline is no longer able to provide a part of the service they sold me (i.e. ability take on at least one piece of carry-on... a small backpack would do). I understand that it's not their decision, but isn't this a case of superior force in which case they are not able to hold up their side of the bargain due to the government rules, and hence I should not be obligated to hold up my side of the bargain either. Just like if they are forced to cancel a flight due to superior force, one of the options the passenger has is to cancel the flight.
Tdscanuck From Canada, joined Jan 2006, 12710 posts, RR: 80
Reply 4, posted (5 years 7 months 5 days 16 hours ago) and read 5147 times:
Quoting Ahlfors (Thread starter): I understand that it's not their decision, but isn't this a case of superior force in which case they are not able to hold up their side of the bargain due to the government rules, and hence I should not be obligated to hold up my side of the bargain either.
I'm sure you can cancel; I doubt they'd owe you a refund. The whole point of force majeur ("superior force") is that it relieves *both* parties of their obligations. Money that has already changed hands is, I believe, not required to be returned. They may choose to do so for good customer relations, but I don't think they're obligated to do so. I also doubt the contract of carriage (the actual terms of your agreement) specifically spells out your carry-on baggage allowance.
LAXintl From United States of America, joined May 2000, 27311 posts, RR: 50
Reply 7, posted (5 years 7 months 5 days 15 hours ago) and read 4905 times:
I have to agree with Jetfuel that security mandates are a regulatory requirement that is not the airline fault, nor is the airline failing to provide you transportation. Matter of fact, they will happily carry you and your items, you just are refusing to check them.
Anyhow even in normal times, airlines can and do refuse carry on bags in the cabin (for examples when overhead bins are full) and force clients to check them.
From the desert to the sea, to all of Southern California
VC10DC10 From United States of America, joined Apr 2006, 1047 posts, RR: 3
Reply 8, posted (5 years 7 months 5 days 14 hours ago) and read 4606 times:
From the Canadian Air Transport Security Authority website (http://www.catsa-acsta.gc.ca/Page.aspx?ID=77&pname=measures_mesures&lang=en):
"Carry-on bag means items to which a passenger has access to during a flight, but does NOT include personal items such as small purses, cameras, coats, items for care of infants, laptop computers, diplomatic or consular bags, crutches, canes, walkers, containers carrying life sustaining items, medication or medical devices, musical instruments, or any special needs items."
Copter808 From United States of America, joined Dec 2000, 1265 posts, RR: 3
Reply 10, posted (5 years 7 months 3 days 20 hours ago) and read 4348 times:
Why don't you start by contacting the CO staff to see what they have to say? If you can't work something with them, then you will have to work on another solution. I don't think you are entitled to a refund, but two people working together can solve most problems.
Also, these restrictions are likely short term issues.
"U.S.A. bound passengers are permitted zero carry-on bags effective immediately and lasting for several days. Passengers travelling within Canada are still permitted two carry-on bags (although to make the screening process most efficient, fewer carry-on items is preferred)."
Also check with the local airport website and TSA.
ExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 12, posted (5 years 6 months 4 weeks 1 day 14 hours ago) and read 4193 times:
If FedEx isn't an option, then I'm not sure what you can do, other than contact CO, explain the situation, and ask them to change the ticket to originate/terminate from the nearest US airport, then buy ground transportation. They aren't obligated to do that, but under the circumstances they might.
If you're connecting at EWR, they might also let you discard the Canada-EWR segment and just use the EWR-Caribbean part, and you'd have to go to/from EWR by train or bus - major hassle, I know, but not seeing that many alternatives.
You didn't say where you are, but if you're in Toronto Megabus runs from Toronto to the Buffalo airport for US $20 or less.
Again, I'm not sure how flexible CO is going to be, especially if you have a really cheap fare, but it can't hurt to ask.
Airtrainer From Belgium, joined Aug 2003, 1561 posts, RR: 11
Reply 13, posted (5 years 6 months 4 weeks 1 day 10 hours ago) and read 4181 times:
Quoting VC10DC10 (Reply 8): "Carry-on bag means items to which a passenger has access to during a flight, but does NOT include personal items such as small purses, cameras, coats, items for care of infants, laptop computers, diplomatic or consular bags, crutches, canes, walkers, containers carrying life sustaining items, medication or medical devices, musical instruments, or any special needs items."
Thanks for the info. I'm travelling with a reflex camera and two or three zooms and a laptop. I put everything in a special backpack, will I be allowed to take it as a carry-on ?