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Cancelling Ticket Due To New Security Rules  
User currently offlineAhlfors From Canada, joined Oct 2000, 1347 posts, RR: 5
Posted (4 years 10 months 6 days 2 hours ago) and read 4754 times:

So I'm flying from Canada to the Caribbean via the US (on Continental) in about a week and a half. I was intending to carry-on some rather personally valuable goods that don't take up much space, but more than what is allowable under the zero-carry-on policy on effect now for flights from Canada to the US. There is no way I would ever consider checking these items or sending them by mail/fedex etc because they are irreplaceable. So having them with me at all times is the only option.

So now with the new rules I cannot carry them on, and had I known this at the time I bought the ticket, I would have paid extra to get a direct flight. And am still willing to do so, but I have a non-refundable flight and I can't afford to buy a totally new ticket without getting a refund of the other one. So I'm thinking why do I not have the right to cancel my ticket, as the airline is no longer able to provide a part of the service they sold me (i.e. ability take on at least one piece of carry-on... a small backpack would do). I understand that it's not their decision, but isn't this a case of superior force in which case they are not able to hold up their side of the bargain due to the government rules, and hence I should not be obligated to hold up my side of the bargain either. Just like if they are forced to cancel a flight due to superior force, one of the options the passenger has is to cancel the flight.

14 replies: All unread, jump to last
 
User currently offlinePink77W From United States of America, joined Aug 2009, 179 posts, RR: 0
Reply 1, posted (4 years 10 months 6 days 1 hour ago) and read 4698 times:

GOOD LUCK, i would b very suprised if that logic would fly.

User currently offlineRussianJet From Belgium, joined Jul 2007, 7714 posts, RR: 21
Reply 2, posted (4 years 10 months 6 days 1 hour ago) and read 4689 times:

How about not taking them with you?


✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineAhlfors From Canada, joined Oct 2000, 1347 posts, RR: 5
Reply 3, posted (4 years 10 months 6 days 1 hour ago) and read 4663 times:

I could not take them with me, but then a big part of the purpose of my trip would be eliminated.

User currently offlineTdscanuck From Canada, joined Jan 2006, 12709 posts, RR: 80
Reply 4, posted (4 years 10 months 6 days 1 hour ago) and read 4643 times:



Quoting Ahlfors (Thread starter):
I understand that it's not their decision, but isn't this a case of superior force in which case they are not able to hold up their side of the bargain due to the government rules, and hence I should not be obligated to hold up my side of the bargain either.

I'm sure you can cancel; I doubt they'd owe you a refund. The whole point of force majeur ("superior force") is that it relieves *both* parties of their obligations. Money that has already changed hands is, I believe, not required to be returned. They may choose to do so for good customer relations, but I don't think they're obligated to do so. I also doubt the contract of carriage (the actual terms of your agreement) specifically spells out your carry-on baggage allowance.

Tom.


User currently offlineJetfuel From Australia, joined Jan 2005, 2226 posts, RR: 0
Reply 5, posted (4 years 10 months 6 days 1 hour ago) and read 4479 times:

It's a security requirement - NOT the airline's fault. I say you have no right to any refund if you cancel. Sorry


Where's the passion gone out of the airline industry? The smell of jetfuel and the romance of taking a flight....
User currently offlineLTBEWR From United States of America, joined Jan 2004, 13148 posts, RR: 15
Reply 6, posted (4 years 10 months 6 days 1 hour ago) and read 4429 times:

If you live close to the border, like Toronto/southern Ontario, maybe you could drive over to Buffalo and catch your flight there. Then you could have your normal carry on.

User currently offlineLAXintl From United States of America, joined May 2000, 25841 posts, RR: 50
Reply 7, posted (4 years 10 months 6 days 1 hour ago) and read 4401 times:

I have to agree with Jetfuel that security mandates are a regulatory requirement that is not the airline fault, nor is the airline failing to provide you transportation. Matter of fact, they will happily carry you and your items, you just are refusing to check them.
Anyhow even in normal times, airlines can and do refuse carry on bags in the cabin (for examples when overhead bins are full) and force clients to check them.



From the desert to the sea, to all of Southern California
User currently offlineVC10DC10 From United States of America, joined Apr 2006, 1037 posts, RR: 3
Reply 8, posted (4 years 10 months 5 days 23 hours ago) and read 4102 times:

From the Canadian Air Transport Security Authority website (http://www.catsa-acsta.gc.ca/Page.aspx?ID=77&pname=measures_mesures&lang=en):

"Carry-on bag means items to which a passenger has access to during a flight, but does NOT include personal items such as small purses, cameras, coats, items for care of infants, laptop computers, diplomatic or consular bags, crutches, canes, walkers, containers carrying life sustaining items, medication or medical devices, musical instruments, or any special needs items."

Could you possibly use a "small purse"?


User currently offlineSW733 From United States of America, joined Feb 2004, 6351 posts, RR: 9
Reply 9, posted (4 years 10 months 5 days 7 hours ago) and read 3906 times:

Yeah, you won't get a refund. Sorry, friend. I see how you could argue, but it would in no way be successful, I guarantee it.

Quoting VC10DC10 (Reply 8):
Could you possibly use a "small purse"?

They prefer "European Hand Bag"


User currently offlineCopter808 From United States of America, joined Dec 2000, 1118 posts, RR: 1
Reply 10, posted (4 years 10 months 4 days 5 hours ago) and read 3844 times:

Why don't you start by contacting the CO staff to see what they have to say? If you can't work something with them, then you will have to work on another solution. I don't think you are entitled to a refund, but two people working together can solve most problems.

Also, these restrictions are likely short term issues.


User currently offlineAndyGarrett From United States of America, joined Jun 2009, 44 posts, RR: 0
Reply 11, posted (4 years 10 months 3 days 2 hours ago) and read 3771 times:

This may help.

http://www.catsa.gc.ca/Page.aspx?ID=77&pname=measures_mesures&lang=en

"U.S.A. bound passengers are permitted zero carry-on bags effective immediately and lasting for several days. Passengers travelling within Canada are still permitted two carry-on bags (although to make the screening process most efficient, fewer carry-on items is preferred)."

Also check with the local airport website and TSA.

Good luck. I blame the terrorists.


User currently offlineExFATboy From United States of America, joined Jul 2003, 2974 posts, RR: 9
Reply 12, posted (4 years 9 months 4 weeks 1 day 23 hours ago) and read 3689 times:

If FedEx isn't an option, then I'm not sure what you can do, other than contact CO, explain the situation, and ask them to change the ticket to originate/terminate from the nearest US airport, then buy ground transportation. They aren't obligated to do that, but under the circumstances they might.

If you're connecting at EWR, they might also let you discard the Canada-EWR segment and just use the EWR-Caribbean part, and you'd have to go to/from EWR by train or bus - major hassle, I know, but not seeing that many alternatives.

You didn't say where you are, but if you're in Toronto Megabus runs from Toronto to the Buffalo airport for US $20 or less.

Again, I'm not sure how flexible CO is going to be, especially if you have a really cheap fare, but it can't hurt to ask.

Good luck!

Quoting AndyGarrett (Reply 11):
I blame the terrorists.

I blame the Canadian government for what is now, since TSA has rescinded the more ridiculous post-crotch-bomber actions, the most overblown response to the latest terrorist action.

Quote:
They prefer "European Hand Bag"

 rotfl 
http://www.youtube.com/watch?v=LRecos7TcA0&feature=related

[Edited 2010-01-05 19:22:37 by exFATboy]

User currently offlineAirtrainer From Belgium, joined Aug 2003, 1559 posts, RR: 12
Reply 13, posted (4 years 9 months 4 weeks 1 day 19 hours ago) and read 3677 times:



Quoting VC10DC10 (Reply 8):
"Carry-on bag means items to which a passenger has access to during a flight, but does NOT include personal items such as small purses, cameras, coats, items for care of infants, laptop computers, diplomatic or consular bags, crutches, canes, walkers, containers carrying life sustaining items, medication or medical devices, musical instruments, or any special needs items."

Thanks for the info. I'm travelling with a reflex camera and two or three zooms and a laptop. I put everything in a special backpack, will I be allowed to take it as a carry-on ?



Life is short : eat dessert first !
User currently offlineAirbuseric From Netherlands, joined Jan 2005, 4275 posts, RR: 51
Reply 14, posted (4 years 9 months 4 weeks 1 day 17 hours ago) and read 3666 times:



Quoting Copter808 (Reply 10):
Why don't you start by contacting the CO staff to see what they have to say?



Quoting Copter808 (Reply 10):
I don't think you are entitled to a refund, but two people working together can solve most problems.

Indeed! Fully agree with above...

Maybe CO can book you on a nonstop + paying an additional amount, or something like that.

In case you don't fly and cancel these non-refundable tickets, the airline has to return payment of all taxes paid. Be sure you don't check-in (online) for the flight.



"The whole world steps aside for the man who knows where he is going"
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