PI4EVER From United States of America, joined May 2009, 599 posts, RR: 2 Reply 1, posted (3 years 4 months 2 weeks 2 days 21 hours ago) and read 5719 times:
I would no doubt vote AA for their JFK terminal in comparison to DL; however, for overall flight experience....seat comfort, entertainment, food and beverage and people service I'd fly DL without question.
Flight times are probably "padded" as is routine/custom for flights departing from JFK during a period of "push". My JFK-LHR flight was 90 minutes late but we arrived LHR 5 minutes early....in fact, we held at JFK an additional 20 mins to insure we didn't arrive LHR early!
Let us know who you choose and why.
BOACCunard From United States of America, joined Dec 2009, 784 posts, RR: 0 Reply 4, posted (3 years 4 months 2 weeks 1 day 5 hours ago) and read 5636 times:
Hardware-wise the main difference I can think of is that DL has 3-3-3 seating and AA is 2-5-2. AA's arrangement is better if you can get one of those rows of 2; DL's is better otherwise. The seats themselves are about the same, though the DL ones are leather and have adjustable lumbar support. (I hate the leather on long-haul aircraft!) They both have adjustable headrests.
Soft product ... well it's Y, and on US carriers at that, so don't expect anything spectacular. But DL has menus, amenity kits and free beer and wine if you care about any of that. On transatlantic flights the food is usually better on DL, but I haven't flown JFK-NRT so I can't attest to the food service on this particular route. (It's longer than my usual JFK-Europe.)
Both have full AVOD, so IFE is a dead heat.
So overall, soft product goes to DL, hard product could swing either way depending on what seats are open.
Then there is the matter of on-the-ground experience. I don't know anything about NRT but as far as JFK is concerned, AA is infinitely better. AA's T8 is one of the best facilities in the US and DL's T3 is one of the worst. Clearing immigration at T3 is hellish.
For me it would depend on what seats I could reserve on AA, if I had to be in that row of 5 seats that would make me choose DL, if not I would go with AA for the opposite reason - being in a row of 2 is better than 3. If you ignore the seating I'd probably choose AA to avoid T3, but you might prefer DL's slightly more refined soft product. AA is very bare-bones on the soft product, DL tries a little harder to match foreign competitors' standards.
I assume miles are not a concern for you otherwise you wouldn't be asking this.