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Air China Denied Boarding For Taiwanese National  
User currently offlineAmmunition From United Kingdom, joined Feb 2002, 1065 posts, RR: 4
Posted (4 years 8 months 2 weeks 2 days 16 hours ago) and read 4603 times:

I booked a flight for my friend in December, from FRA to TPE via Beijing, she is a Taiwanese resident. I understand the political tension which existed but with the new air services and kind of improving relationship i dud not think there would be an issue for a Taiwanese resident to transit in Beijing, provided they had no intention on entering China (which she didn't).

Anyway she was denied check in in FRA as she did not have her national ID, I thought a passport would have been sufficient as this is what one requires for international travel.

I feel guilty for not researchign properly on the restrictions, and for her having to fork out over £1000 for an additional ticket at the last minute. She booked with Expedia and there was no mention of any additional ID requirements other than a passport. What avenues can she explore in order to gain a refund on the original ticket if any?

I feel terrible for booking the flight for her, and her additional expense, but i feel Air China should clarify and communicate effectively their policy on transporting Taiwanese Nationals.

Regards

A VERY dissapointed Amo

[Edited 2010-01-09 09:58:26]


Saint Augustine- 'The world is a book and those who do not travel, read only 1 page'
4 replies: All unread, jump to last
 
User currently offlineTrex8 From United States of America, joined Nov 2002, 4769 posts, RR: 14
Reply 1, posted (4 years 8 months 2 weeks 2 days 14 hours ago) and read 4419 times:
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as the PRC thinks Taiwan is part of China and Taiwan is not a country, you can't enter PRC with a Taiwanese passport. She needs her passport to get out of Germany, or into any other country, but since in Beijings view its issued by an entity which does not exist and one that strictly speaking they are still in a civil war with, ROC, she can't get into mainland China with it.

User currently offlinePhatfarmlines From United States of America, joined Sep 2001, 1358 posts, RR: 1
Reply 2, posted (4 years 8 months 2 weeks 2 days 13 hours ago) and read 4345 times:

This isn't the responsibility of the airline. The passenger needs to research formalities before making an international trip. I always perform this critical research before I travel.

In the U.S., the Department of State has a helpful website which outlines formalities by country, and it's frequently updated. As a double-check, I also go to the destination coutry's website to check, and if there are any inconsistencies, I phone the embassy just to get clarification.


User currently offlineLAXintl From United States of America, joined May 2000, 25416 posts, RR: 49
Reply 3, posted (4 years 8 months 2 weeks 2 days 12 hours ago) and read 4272 times:

Not much to say except it is the traveler's personal responsibility to ensure that he/she has the proper documentation for their intended journey.
Its neither Expedia or Air China's responsibility to alert, let alone even know the unique situation of every individual that do business with them.

A quick search about China PRC indicates

Quote:
Admission and Transit Restrictions:
- Chinese Taipei passports are not recognised for entry and/or transit.

Basically caveat emptor.



From the desert to the sea, to all of Southern California
User currently offlineSW733 From United States of America, joined Feb 2004, 6324 posts, RR: 9
Reply 4, posted (4 years 8 months 2 weeks 2 days 9 hours ago) and read 4183 times:



Quoting Trex8 (Reply 1):
as the PRC thinks Taiwan is part of China and Taiwan is not a country

As does most of the world, officially. That's why many countries, including the US, lack a Taiwanese Embassy, but rather a "Economic and Cultural Representative Office". These exist, besides the US, in Argentina, Australia, Brazil, Canada, Japan, Russia, Saudi Arabia, South Africa, Spain, etc. etc. etc. Basically any country that recognizes "there is only one China, and Beijing is the capital." http://www.embassyworld.com/embassy/Taiwan/taiwan3.html

Only a few countries have diplomatic relations with Taiwan, largely for economic reasons: Burkina Faso, The Vatican (obviously not for economic reasons), Swaziland, Kiribati, Tuvalu, St. Kitts and Nevis, and a few other small ones.

Quoting Trex8 (Reply 1):
you can't enter PRC with a Taiwanese passport

Absolutely. It's a little different with Hong Kong and (I think) Macau, but mainland China is a no-go with a Taiwanese passport, even just a connection via mainland China.


As mentioned, it stinks that you lost out on the money, but hey lesson learned! It's up to the traveller, not the airline or booking engine.


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